CWT debuts messaging service

CWT has unveiled a new messaging service for the myCWT platform following a successful pilot programme with 20 global clients. The text-based channel allows clients’ employees to reach a CWT counsellor 24/7 from their desktop, mobile device, or through other approved third-party messaging apps. Business travellers can access the messaging service through both the myCWT app and on the web, with more interfaces due to be released in 2020. Users can create new bookings, make changes to or cancel existing ones, resolve other queries and retrieve and amend their itinerary through a blend of technology and trained travel counsellors.