RESOURCES

whitepaper

Aug 21, 2019

In practice, of course, things are more complicated. Effective translation necessitates a nuanced understanding of (at least) two languages and cultures, both source and target. It requires an understanding of the original content’s goals. It mandates a fluency in tone and subtext as well as v...

whitepaper

Aug 21, 2019

Your localization partner is going to do a deep-dive into your business—so start by diving deep into theirs. Are they an industry-leader with 20 years of experience or a relative newcomer? Will they speak Samoan, Uzbek, or Swahili (and all your customers’ languages)? Can they deliver on-...

whitepaper

Aug 14, 2019

Content—and how brands use it to interact with buyers at all stages of the engagement journey—has fundamentally reshaped every business’ go-to-market strategy. This shift has been particularly challenging for “top-of-the-funnel” demand generation marketers, most of who ...

whitepaper

Aug 03, 2019

To change behaviors businesses need to first identify and understand the key problems or challenges travelers face. Then these insights into traveler friction can be used to tweak travel programs to achieve better compliance and engagement – and to reduce the human cost of frequent travel.

whitepaper

Jul 15, 2019

If you’re on a B2B revenue team, it’s likely your Marketing and Sales teams are experiencing some angst these days when it comes to understanding how prospects and customers want to interact with your company. On one hand customers seem to want ultra-personalized attention on every chann...

whitepaper

Jul 12, 2019

Today, travelers have the ability to review and rate virtually every aspect of their travel experience and prospective travelers base many of their purchase decisions on what others are saying. Consumer satisfaction plays a strong role in the evaluation of travel brands, and in order to build an aut...

whitepaper

Jul 12, 2019

In tourism, there are a huge number of intermediaries that make our holidays so expensive. But traveling provides brightest emotions. Thus, the main purpose of Guider.travel is to make the world of tourism easy and affordable for travelers. Guider.travel niche is providing direct contact of a touris...

whitepaper

Jul 10, 2019

Business travelers are increasingly aware of the challenges they face when leaving the office. A study by American Express Global Business Travel and the Association for Corporate Travel Executives found that more than anything else, today’s business travelers want a better sense of security w...

whitepaper

Jul 10, 2019

The number of international travelers is expected to almost double by 2036, and as this number grows, so too do the demands on the hospitality industry. This is a period of unprecedented change, where advances in cloud and analytical technology meet guests who both create and share more data, and pl...

whitepaper

Jul 08, 2019

Decisionmaking is a cognitive process defined by psychologists as the selection of a course of action from multiple alternatives (e.g. what to eat, where to shop). John Dewey, the pragmatic philosopher and psychologist, introduced the first decision process framework for consumer buying in his book ...

whitepaper

Jul 01, 2019

The digital landscape in APAC is shaped by the Chinese and Indian consumer to a large extent, and the travel industry is no exception. China and India have the highest number of users of travel websites, with 311 million (38%) and 152 million (54%) respectively. Each of China and India independently...

whitepaper

Jun 29, 2019

The United Kingdom is rich in cultural heritage; it offers landscapes of outstanding natural beauty as well as vibrant city life and urban attractions. From the one thousand years of history of the Tower of London to the unique Giant’s Causeway clifftop experience in Northern Ireland, UK touri...

whitepaper

Jun 28, 2019

Despite new technology allowing for free international calls and video conferencing, business travel is still an integral part of corporate life. A recent survey by Travelodge found that over half of employees in Britain say they regularly travel for business, with a third saying they take 50% more ...

whitepaper

Jun 27, 2019

Learners experience difficulties because even if vocabulary has been learned well, the words have been learned as individual units (e.g. “put” with several possible translations into the native tongue of learner) while now in context only one of these possibilities describes the meaning....

whitepaper

Jun 26, 2019

How do you take a mature travel programme to
the next level? It’s a challenge many organisations
spending upward of £2m a year on corporate travel are
struggling with.

whitepaper

Jun 25, 2019

There are so many travel apps out there that it can be tricky to know where to start. Which ones can you trust 100% with employee data? Which ones will allow you to plan a programme that’s compliant with your travel policy? Below are some popular travel apps that have been designed to help emp...

whitepaper

Jun 24, 2019

We believe that data-driven marketing shouldn’t be confusing. Every company should know what works for their campaigns in order to make more ROI-driven decisions. At Directive, we not only craft customized campaigns for your unique marketing objectives - we exceed those objectives and truly re...

whitepaper

Jun 20, 2019

With business travel rated one of the five biggest expenses
for a business of any size, it is hardly surprising that
cost-control remains a high priority for travel managers
and business owners today

whitepaper

Jun 20, 2019

We live in an increasingly global world; new markets are always on the horizon, and with new markets comes the need for expanded services. One aspect of this globalization is the rise in business travel, which shows no signs of slowing down. The business travel industry is a signi¬cant part of t...

whitepaper

Jun 20, 2019

International mobility and travel managers’ jobs are already complicated enough with pressure to contain costs, increase traveller convenience and satisfaction, and meeting your duty of care to your employees traveling in a rapidly changing world. With rules and regulations on visas and immigr...

whitepaper

Jun 20, 2019

Managing travel is often one of the most overlooked expenses within a business, even though it’s one of the biggest! Considered an unavoidable cost by many, business travel can sometimes be neglected even when there are lots of things that can be done to prevent business travel costs spirallin...

whitepaper

Jun 19, 2019

The Travel & Hospitality sector is one such serviceoriented industry, which has the capability to offer an immersive social experience to travelers. Travel is a social experience which is seldom undertaken alone, and the quality of the experience is also partly dependent on the company of fellow...

whitepaper

Jun 15, 2019

Driven by a desire to help you, help travellers, we felt a good starting point was to sense-check where we are as an industry and identify what would be most beneficial going forward in creating a rigorous research process with an emerging evidence-base to guide you and your strategy

whitepaper

Jun 15, 2019

Countless papers and articles over the past months and years have outlined dynamic pricing, not just for the travel industry. Interestingly, the airline industry has always been somewhat of a leader in dynamic pricing as it is a concept that airlines have used for years. This paper will describe the...

whitepaper

Jun 14, 2019

Today's world is rich in opportunities for growth and expansion. Travelling for business is key to unlocking these opportunities as we seek to build relationships, explore new markets and uncover new ways of working.

whitepaper

Jun 12, 2019

When searching for hotels online, the choice of booking options can be overwhelming. Prices differ from site to site and from day to day; hotels are fully booked on one site but not another, and inclusions vary considerably too. That’s where a travel management company such as Corporate Travel...

whitepaper

Jun 12, 2019

We know that cutting costs and making savings wherever possible  is on every company’s agenda. And of course, every business strives to get the best possible hotel rates when its employees travel. But are you saving as much money as you could? Is there anything you could do to lower rates...

whitepaper

Jun 12, 2019

The need for big data analytics expertise in the corporate travel job market is continuing to rise. In a recent national study of LinkedIn profiles and job openings for travel managers and TMC account managers, our research found that travel professionals are expected to champion emerging tools and ...

whitepaper

Jun 10, 2019

As consumers increasingly research, shop and book travel on multiple digital platforms, travel marketers have amped up their digital advertising budgets, their focus on measuring the true impact of their ad spend and identifying what is working, and what is not.

whitepaper

Jun 06, 2019

A recent study in the UK by the Dynamic Currency Conversion Forum showed unclaimed travel expenses cost business travellers an average of £142 (R2,621) per international trip. The study also found that fewer than one in eight corporate travellers were able to reclaim all of their expenses and ...

whitepaper

Jun 05, 2019

For organizations considering amending their travel policy to include sharing services such as Uber and Airbnb, it is quite clear that in terms of Duty of Care and Data, that bookings made through the TMC using established suppliers are the most logical choice. However, both Uber and Airbnb offer so...

whitepaper

Jun 04, 2019

Most People Travel because they want to see
their families and friends who live far away. Invitations from families and friends are seldom so
you will decide to travel just to see them.

whitepaper

Jun 04, 2019

As one of the world’s largest economic sectors, Travel & Tourism creates jobs, drives exports, and generates prosperity across the world. The sector, comprised of a wide range of industries, aims to serve and support domestic, international, business and leisure visitors. Companies, large ...

whitepaper

Jun 03, 2019

Since the 1960s the world’s travel industry has relied on Global Distribution Systems (GDS) to aggregate content, combining airline schedules, fares and availability into combinations accessible to travel agents, as well as aggregate hotel and car content.

whitepaper

Jun 03, 2019

Since its very first stages the tourism industry has always
represented a global strategic market. However, due to
the post-industrial society’s changes in terms of
collective needs, much has changed and new business
sectors as well as new forms of tourism have aris...

whitepaper

May 31, 2019

Controlling your business travel costs doesn’t need to be a complicated process. By following a few simple rules, you too can keep track of your travel budget and save valuable time for your business. To help you, we’ve put together five fool proof ways to save money and increase the val...

whitepaper

May 29, 2019

For over 20 years, Sagittarius has worked with many travel clients, supporting them on their journey to improved customer experience and digital greatness. One thing that has become apparent in recent years is that while they all have their own individual business and digital challenges, there are a...

whitepaper

May 28, 2019

For the most part, booking flights for work isn’t like booking flights for your next personal trip. In business travel, time is money. And quite often, travel time can be dead time, with your travellers having to get to the airport, wait around at the airport, and then make their way to their ...

whitepaper

May 23, 2019

Digital transformation has fundamentally changed passenger expectations about air travel. An overwhelming majority of travelers today want access to digital services to improve their journey. Airports are meeting passenger demands with varying degrees of success. For most, the biggest barrier is the...

whitepaper

May 23, 2019

The good news is that the data about customer interaction sits with you. But the big question is – what to do with this big data that can deliver value to the end customer and the travel service provider as well. The following represents a most impactful of the many benefits that can be derive...

whitepaper

May 22, 2019

Air travel and the associated loyalty program has become a commodity in today’s world. Loyalty program, also known as FFP (Frequent Flyer Program), is one area which has shown tremendous growth, since first such initiative was launched 40 years ago. The idea was to reward customers for their f...

whitepaper

May 20, 2019

Advancements in technology (test and learn product culture, cross-device experiences, predictive analytics, and machine learning) can help better manage travel costs, especially in lodging, which is where we see the most opportunity. If technology is not top of mind when developing your strategic ap...

whitepaper

May 18, 2019

Booking a hotel room for a business trip isn’t the same as booking a room for a business trip. There are so many things to consider: will your traveller need to check-in early so they can freshen up before a meeting? Will they need a workspace and WiFi? Will they need breakfast? What time will...

whitepaper

May 15, 2019

Booking abandonment is an issue for all online travel websites. Many companies experience drop out rates as high as 90% – far higher than figures for other industries. To find out more about the issue, Optilead conducted customer engagement tests on 100 top travel and leisure websites to see h...

whitepaper

May 15, 2019

Data specialists from both ARC and Expedia Group analyzed ARC’s global flight data and Expedia Group’s lodging trends to distill actionable information to help people save money on travel. While it’s impossible to guarantee when to find the lowest prices, after examining the variab...

whitepaper

May 15, 2019

The Travel & Tourism sector, which accounts for 10.4% of global GDP, is a cornerstone of the global economy; creating jobs, driving exports, and generating prosperity across the globe. As the world urbanises and cities cement their roles as global economic hubs that catalyse innovation and busin...

whitepaper

May 15, 2019

For many travelers, picking where to go on their next trip can be just as exciting as getting there. Today’s travel shoppers are more attuned to the plethora of choices than ever. Inundated by media, they realize that there are nearly endless possibilities when it comes to choosing a destinati...

whitepaper

May 15, 2019

In this era of accelerating change, powerful forces are converging to fundamentally alter the ways people live, work and interact all around the world. This inaugural report, published in collaboration with Bloomberg Media Group, provides a data-driven and innovative examination of five-interlinked ...

whitepaper

May 13, 2019

The 2018 U.S. traveler is more informed and uses more media and sources of information than ever before in the history of travel. That’s why Miles funds independent research biannually to help our clients make the most of their marketing dollars. Sign up for our email to stay informed at Miles...

whitepaper

May 10, 2019

Tourism into the GCC has grown considerably in recent years as the region continues to rapidly develop its retail, hospitality, entertainment, F&B and cultural offerings. Experts note this growth will only continue as more human and capital resources are invested, with the implications for retai...

whitepaper

May 08, 2019

When building out a Travel Policy, it is important to understand your goals for cost savings, as well as your traveler’s buying behavior towards compliance. Focusing on only one area will dramatically reduce your opportunity to run an effective program. In the end, it is important to remember ...

whitepaper

May 08, 2019

In many organizations, employee travel policies are severely enforced, as if every employee was a criminal in the making. In this hostile environment, companies may distance competent, loyal and hard-working people, resulting in significant retention and recruitment issues.
That said, employe...

whitepaper

May 03, 2019

The good news is that the data about customer interaction sits with you. But the big question is – what to do with this big data that can deliver value to the end customer and the travel service provider as well. The following represents a most impactful of the many benefits that can be derive...

whitepaper

May 02, 2019

Humanitarians travel to save lives and to help others. That’s why it’s essential that the trip goes smoothly. Raptim is in the business of organizing and preparing humanitarian travel. So, we have some insider knowledge on how to make sure all goes well. That’s why we have put toge...

whitepaper

Apr 30, 2019

The State of the American Traveler tracking survey, shows that 32.7 percent of leisure travelers expect to increase the number of trips they will take this year. This is down from 37.6 percent one year earlier. Leisure travel spending expectations also dropped, with 32.3 percent of American traveler...

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Apr 27, 2019

The future of air travel is here. Already over the last few years, we have seen a significant shift towards more convenience for travelers, from the booking process to crossing the border at their destination..

whitepaper

Apr 26, 2019

The hospitality and leisure (H&L) industry is big and diverse; it has traditionally claimed some of the closest relationships with global consumers of any sector. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. Given this dynamic, it isn’t surprising...

whitepaper

Apr 22, 2019

Many cultural communities lack the convenience and services of big cities while holding enormous tourism potential. Moreover, the access to healthcare, financial services and others is often very limited. Due to their location, the members involved have long accepted those difficulties; but the lead...

whitepaper

Apr 22, 2019

Many cultural communities lack the convenience and services of big cities while holding enormous tourism potential. Moreover, the access to healthcare, financial services and others is often very limited. Due to their location, the members involved have long accepted those difficulties; but the lead...

whitepaper

Apr 19, 2019

While countries often tend to focus on international tourism due to the revenue earned through exports, domestic tourism remains the leading form of tourism, representing an important tool for regional economic growth and development. With over 50% of the global population now categorised as “...

whitepaper

Apr 18, 2019

For Travel Agencies, ticketing is a function that
entails high process time, while being low as a
value generating function. It is a function that
adds to the agency‘s costs in terms of the time
spent on query handling and ticket distribution,
while the agenc...

whitepaper

Apr 18, 2019

The Global Travel & Tourism industry continues to grow at a healthy pace, but not without some challenges. Over the past decade, we have been witnessing significant resident backlash against tourism growth in several major international destinations including: Barcelona, Venice, Amsterdam and Du...

whitepaper

Apr 17, 2019

Every year, data breaches expose billions of records worldwide.1 2 In most cases (76%), perpetrators are financially motivated.3 For several reasons, corporate travel programs may be particularly vulnerable: 1) Vendor data: Travel involves financial transactions with a multitude of vendors including...

whitepaper

Apr 16, 2019

According to the Global Business Travel Association (GBTA), worldwide business travel spend rose by 3.5% in 2016 to $1.3 trillion1 and is expected to reach $1.6 trillion by 2020. That’s the same as the US government has spent in the war on terror since 9/112. As travel spend rises, so too does...

whitepaper

Mar 29, 2019

The year 2018 will be the year of embracing smart technology in business travel. After our first whitepaper on ‘Business Travel in India’, we’re delving deeper into the biggest disruptor in travel – digitalisation and how we’re preparing ourselves to stay ahead of the i...

whitepaper

Mar 28, 2019

Tavitt’s ‘Travel Recommendation Service’ recommends the best and most efficient travel route for people to visit all the tourist attractions they select. Please think about the ‘cue’ or ‘chance’ for people to take action. I want to go to Spain and see this s...

whitepaper

Mar 25, 2019

The Power Of Tourism: Travel And Tourism Marketing Essentials. Define Your Target Audience. Identify the specific travelers and their interests that you want to target. Don’t try to be all things to all visitors. Make sure you clearly define who you want to reach.

whitepaper

Mar 21, 2019

Hotelier Coin’s team of international luxury hoteliers, blockchain and fintech experts partnered with the best hotel tech, travel tech and fintech companies around the globe to build a legacy that will power the greatest change the hospitality industry has seen in decades.

whitepaper

Mar 20, 2019

Booking abandonment is a major issue that affects all online travel sites. The term ‘abandonment’ is used when an online visitor browses a website, looks at the products or services, but then leave the site before completing the payment process.

whitepaper

Mar 15, 2019

However, we should also celebrate the good things about air travel; in the last 100 years we have amassed a rich cultural folklore around this subject. There’s the one involving catching people at the airport (having bought “whatever the cheapest ticket is!”) to proclaim your undyi...

whitepaper

Mar 13, 2019

With 83% of passengers travelling with them, mobile devices are an essential part of the travel journey today. Mobile is well integrated into the modern Travel & Tourism experience: with travellers using apps to arrange a ride to the airport, getting an electronic boarding pass, accessing in-fli...

whitepaper

Mar 12, 2019

Travel & Tourism is one of the fastest growing sectors across the world, characterised by part-time and seasonal working opportunities, and requirements for skilled and unskilled labour. As such, it presents great opportunities for younger people who may have difficulty in finding employment. So...

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Mar 06, 2019

Whether you’re a state tourism office, a hotel marketing director or even the owner of an ice cream shop on Wildwood’s boardwalk, understanding how tourists tick can help sell more tickets, bookings and single-scoops.

whitepaper

Feb 28, 2019

When your employees travel for business, their safety is of the utmost importance. And so, before they even think about heading off on their journeys, both you and your travellers must be aware of the risks involved.

whitepaper

Feb 27, 2019

Most business travelers agree that business travel helps create and maintain strong relationships, helps with professional development, and is a good use of their time. Also, more than three-quarters of travelers across all countries agree that business travel is enjoyable and more than 9 in 10 trav...

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Feb 26, 2019

Travel is getting much more tech-savvy, but some brands still have a long journey ahead. With airlines facing massive turbulence on the customer experience front, and thousands of hotels and tour providers struggling to differentiate at a time when loyalty is dead, what can travel brands do to make ...

whitepaper

Feb 25, 2019

We are Team RoadX - a FESTIVE ROAD and PredictX innovation partnership creating data services which will increase the strategic function of travel management. We wanted to know how far travel has come to achieving the data visibility needed for travel programmes of the future. So we asked our networ...

whitepaper

Feb 21, 2019

Digitalization hasn’t just changed the way people shop and pay for travel, it has raised customer expectations – over price, over user journey and, increasingly, over ways to pay. Travel companies could be forgiven for thinking that matching those expectations will be a complex and costl...

whitepaper

Feb 21, 2019

Often, after the implementation of an SBT * within the company, buyers and/or travel managers come up against the following comment from users: “I can find it cheaper on the Internet! “. Except, even if this means challenging the rates on the web, it’s better to make sure we are co...

whitepaper

Feb 13, 2019

Hotelier Coin’s team of international luxury
hoteliers, blockchain and fintech experts
partnered with the best hotel tech, travel tech
and fintech companies around the globe to build
a legacy that will power the greatest change
the hospitality industry has se...

whitepaper

Feb 05, 2019

Tourism marketing aims to present a traveller with a vision of a destination, hospitality accommodation or event that will raise his intention to travel and hence lead to a booking. Virtual reality (VR) is a software-created artificial environment presented to the senses in a way that makes the user...

whitepaper

Feb 03, 2019

Metasearch is a critical component in the online hotel marketing and distribution landscape, with more than 94% of online travelers ¹choosing metasearch when booking accommodation online. This translates into millions of searches that give leading metasearch platforms,
such as trivago, a...

whitepaper

Jan 23, 2019

The hospitality sector is one of the key drivers of the European economy, both in terms of employment as well as of direct contribution to the economy (close to 5% of GDP*). Indeed, the hospitality industry alone created 1,6 million new jobs between 2013 and 2016 taking its workforce from 10,3 milli...

whitepaper

Jan 19, 2019

The dynamics of business travel have been
changing around the world in sync with the
new age corporate traveller. India continues
to grow at a rapid pace with increasing
contribution to global business travel spends.
With an annual growth of more than 11%,
w...

whitepaper

Jan 16, 2019

Whether you’re new to travel or not, every country comes with a unique set of challenges for its visitors. India is one of the most unique challenges of all—take our word for it, we’ve been doing business there for 15 years! In many ways, the cultural diversity in India exceeds the...

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Jan 16, 2019

The increased use of mobile devices for travel has been nothing short of dramatic since the first apps appeared nearly a decade ago. Smart phones and tablets are a necessity in the business travel space and most will have multiple travel apps downloaded on them in order to smooth their way through a...

whitepaper

Jan 16, 2019

AI Travel Marketplace is a realization of Blockchain 3.0. Our objective is to make travel industry flat. We provide a marketplace where all travel agencies in the industry can all join to sell their content with one-click publishing and resellers can provide localized service in their home country. ...

whitepaper

Jan 15, 2019

We live in a time of disruption and rapid change in the global travel ecosystem. From initiatives such as New Distribution Capability (NDC) and ONE Order to dynamic shifts in technology, business models and consumer behavior and expectations, travel retailing is becoming increasingly complex. That c...

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Jan 14, 2019

Airlines are launching holiday brands, hotels are launching their own tour operators, rail companies are selling accommodation, metasearch players are upselling packages within flight search results, even Google is taking an interest in the practice of offering package search results in and outside ...

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Jan 09, 2019

As one can guess, we all love traveling. Getting out and seeing the world is reinvigorating. However, while traveling is a great stress reliever, setting up a holiday can be a pain. We’d like to add the fact that setting up a holiday can be a pain not only for the traveller, if he chooses to g...

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Dec 27, 2018

Consider this report a round -trip ticket through the mind of today’s American consumer and their expectations and attitudes about travel in 2019. As aspirational as travel is, requiring daring and imagination, it also calls for immense practicality and preparation on the part of the traveler....

whitepaper

Dec 22, 2018

This Business Plan is not a prospectus or offer document of any sort and is not intended to constitute in itself an offer of securities of any form, units in a business trust, units in a collective investment scheme or any other form of investment, or a solicitation for any form of investment in any...

whitepaper

Dec 15, 2018

With 15 locations to choose from, there really is
something for everyone among the YFC holidays
available in 2019. From working in New Zealand
to volunteering in Sri Lanka or Costa Rica, YFC
Travel has so much to offer members who want to
pack up and get away!

whitepaper

Dec 12, 2018

While the term “risks” may conjure up thoughts of terrorist attacks and natural disasters, we’re also talking about smaller, more personal risks. This includes risks that affect your employees’ wellbeing, and smaller events that might impact their travel plans, such as what t...

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Dec 05, 2018

Did you know there are 9.5 million Millennial households in the United States? Typically defined as the generation born between the early 1980s to mid 1990s, the average Millennial is planning to take 3 trips over the next year.In this post, see the latest must-read stats on Millennial travel trends...

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Dec 04, 2018

There is no doubt that the OTA model based on the Internet has made travelling easier for all of us, and this is a huge improvement and disruption for the travel industry. However, as the saying goes, “Too much water drowned the miller”. The increasing standardization of information thro...

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Nov 21, 2018

Tourism in Iowa is about more than places to visit; it’s jobs, economic growth, quality of life, and revenue generation. It’s about investing in Iowa’s future. Iowa’s tourism and travel industry asks for your support and investment. In turn we offer revenue for the state that...

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Nov 21, 2018

Accounting for more than 10% of global GDP and the creation of one in five new jobs according to the World Travel and Tourism Council, travel and tourism continues to be one of the world’s fastest-growing industries. It is also an industry undergoing rapid transformation, shaped by new technol...

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Nov 20, 2018

Whether abroad or here in the UK, when you or your employees travel for business, it’s important to be aware of any potential risks. You should know how to avoid these risks, as well as how to deal with them appropriately, should they occur. While the term “risks” may conjure up th...

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Nov 18, 2018

Turning around a destination to once again attract profitable customers often requires a reevaluation of its competitive positioning. This issue of the Wanderlust Report presents a method for addressing positioning problems of underperforming and distressed destinations.

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Nov 18, 2018

In 2017, offline retail experienced a 5.5% increase in holiday sales1, exceeding forecasts. 2018 could be even better for your business - but only if you’re checking the right boxes.
Whether you are in the middle of holiday planning or just getting started, there is no time like the pre...

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Nov 15, 2018

Considering that the travel industry has been in the crosshairs of disruption for years, this is not unexpected. What is extraordinary, however, is that only 63 percent of C-Suite direct reports agree with their bosses in believing that past approaches are irrelevant today.

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Nov 15, 2018

The travel and tourism industry is the world’s largest commercial service sector industry. The World Trade Organization (WTO, not to be confused with the UN World Tourism Organization (UNWTO)) is the leading international body that monitors international macroeconomic data.

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Nov 14, 2018

According to Aberdeen Research, 100% of “best-inclass” companies (those with the highest customer retention and sales growth numbers) offer group travel to recognize year-end sales success. And while the concept of incentive travel works, understanding how to deliver the most motivating ...

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Nov 07, 2018

For 28 years the Readers’ Rail Tours have been taking our loyal readers on unforgettable journeys exploring the rich history and culture of New Zealand. Like-minded travelers come together to enjoy this unique experience of rail, cruise and coach travel - all while forming lifelong friendships...

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Oct 30, 2018

Travel - one of the most critical fuels to human inspiration, and a primary reason many of us
have had to work all year round. The ability to travel to destinations we want to see and experience
the world from vastly different locations is something that is important to our modern
Read More

whitepaper

Oct 30, 2018

Experience Columbia SC executes a robust paid and earned
media strategy in key markets, increasing awareness while
driving an incredibly qualified, active travel-planning
audience to their official travel-planning channels

whitepaper

Oct 24, 2018

The US lodging industry has experienced six consecutive years of growth from 2010 to 2016, with an average annual RevPAR growth of 6% according to Smith Travel Research. The majority of the survey respondents were largely optimistic about the growth in the US hospitality industry, “with approx...

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Oct 23, 2018

Whether it’s for business or leisure, travel presents many challenges when it comes to money. For consumers, there are risks associated with carrying cash or credit cards. Your money - or worse, your identity - can be stolen. Traveling to foreign countries may require currency exchange fees an...

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Oct 22, 2018

In each year, we spend one part of our time on resting or holidays to travel, play and enjoy and anyone feels difficult to deciding where to go, how to rest, what to eat as well as play and more importantly whether that place is suitable with us and our relatives or not? You start to look for destin...

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Oct 18, 2018

The airline industry has always been dependent on intermediaries to provide critical services like settlement, distribution, and maintenance among others. Airlines depend on the various intermediary agencies to manage and share a lot of passenger and operational data with them.

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Oct 17, 2018

Travel trends change, and the new top travel trend among Canadian travellers is multigenerational travel. With the baby boomer generation retiring in large numbers and wanting to spend more time with family, and with millennials having an increasing desire to travel and explore the world, more famil...

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Oct 17, 2018

The past 12 months have been challenging for the wider UK economy, with inflation outstripping wage growth and a continued assault on the value of the pound providing the backdrop to the year.

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Oct 15, 2018

The way international travel and border crossings take place is the subject of ever new challenges and continues change. The International Civil Aviation Organization (ICAO), the United Nations agency that oversees international air travel, formulates global policies and strategies to respond to the...

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Oct 12, 2018

The market for solo tourism products in Europe is booming. The number of singles is growing, as is the number of people that travel solo by choice. They increasingly tend to visit developing countries, seeking adventures, relaxation, solitude or connection. Self-development and unique experiences ar...

whitepaper

Oct 11, 2018

When managing a business travel programme, it’s important to monitor how that programme is performing and keep track of how much your employees are spending. This is where reporting comes in.

whitepaper

Oct 10, 2018

Behind a country’s wealth and success are the policies that create possibilities, the people that drive the effort and the history that shapes the environment and perspective. Globalization has expanded a country’s presence beyond its physical borders, and the 2018 Best Countries ranking...

whitepaper

Oct 03, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving the...

whitepaper

Oct 03, 2018

Let’s explore some of the current processes around pipeline management and forecasting and how they can be improved.

whitepaper

Sep 30, 2018

Just as there is much more to the whole travel process than the booking, there is also more to business travel than the expense. In any Managed Travel programme, corporate and social responsibility and optimisation of spend remain at the forefront of corporations’ minds. Yet there is more to M...

whitepaper

Sep 28, 2018

Holiday shopping predictions for eCommerce this year are off the charts. Holiday sales are expected to reach an all-time high; but unfortunately, the shares will not be split evenly amongst merchants and retailers.

whitepaper

Sep 25, 2018

In this paper, Triphop, an online travel company with over 90,000 members, outlines its vision of a decentralized ecosystem utilizing smart contract technology to align incentives between travelers and travel suppliers thus facilitate market growth and development for hoteliers.

whitepaper

Sep 20, 2018

The tourism sector is one of the few sectors in South Africa that continues to grow economically and globally despite the recent economic challenges. The tourism sector is one of the six core pillars of growth in the country according to the New Growth Path Frame and the National Development Plan. T...

whitepaper

Sep 19, 2018

This document details the impact of winter on Canadian Pacific (CP)’s operations, including how we measure the magnitude with a series of critical operational metrics that constantly assess the performance and health of the rail system.

whitepaper

Sep 18, 2018

Alaska Airlines business units regularly evaluate whether application workloads should be placed into the public cloud or in on-premises data centers. Alaska Airlines evaluates application placement based on a number of factors, including cost, capacity, and automation tooling. Offering an alternati...

whitepaper

Sep 17, 2018

Travel & Tourism is one of the world’s largest and fastest growing sectors, generating over US$2.3 trillion in direct contribution to global GDP in 2016. Together with the value of the supply chain in the form of indirect and induced impacts, the sector contributed 10.2% to world GDP in 20...

whitepaper

Sep 15, 2018

It was commissioned by IATA’s Industry Affairs Committee (IAC) carried out by the School of International Futures (SOIF), and informed by exchanges with the airline industry and external experts.

whitepaper

Sep 15, 2018

Our vision is to create a community of people, whoad here to the principles of sustainable tourism and the environment while traveling and exploring smnmma
countries. Additionally, a small part of every Trawil 9 U: e.
transaction on the platform and using Trawil coins supplies organiza...

whitepaper

Sep 15, 2018

Over the last couple of decades the entire airline industry has been going through a paradigm shift: As air travel became an ever-more easily accessible commodity, airlines had to rethink what their roles should be beyond simply being an operator of airplanes lest they themselves become easily repla...

whitepaper

Sep 14, 2018

The GOZO Token is a coin that can be used to purchase goods and services within the Gozo ecosystem. Acquisitions of GOZO Tokens through the initial coin offering are non-refundable. GOZO Tokens are only to be used in connection with Gozo.

whitepaper

Sep 13, 2018

Despite seeing a healthy industry growth, luxury hospitality brands are finding increasing challenges in digitalisation. Technology is not only contributing to a very crowded market space by giving smaller brands a chance to be seen, but it has also had a significant impact on consumer profiles &nda...

whitepaper

Sep 10, 2018

The travel industry is an important and decisive sector to the global economic development. Its direct impact to the global economy was more than 7 trillion USD in 2017. Given the current globalization typified by a changing pattern of traveler's demands, our options and means of travel are cont...

whitepaper

Sep 09, 2018

Public information on airline fuel efficiency remains scarce. Starting in 2013, the International Council on Clean Transportation (ICCT) began assessing the fuel efficiency of U.S. airlines on domestic operations for 2010, with subsequent updates for 2011 through 2016

whitepaper

Sep 03, 2018

In the last decade, the membership economy has witnessed a drastic boost. It is no longer limited to premium clubs and societies. Individuals belonging to different domains can take the benefit of membership-driven companies. It allows a consumer to save money and only pay for the subscribed service...

whitepaper

Aug 30, 2018

They did this because they consider the TMC to be their most important business partner today and wish to see them continue to play that role. But it also would be fair to say that, broadly speaking, the TMAG participants would like to see the TMC community evolve to create greater value in a new di...

whitepaper

Aug 24, 2018

Travel & Tourism is a massive sector, with substantial opportunity for Blockchain technologies to improve traveller experience. It is one of the world’s largest industries, with a very bright future. There are currently over 1 billion international and over 4 billion domestic trips every y...

whitepaper

Aug 24, 2018

When we think of the managed travel industry we generally think about suited up travellers, kitted with laptops, briefcases and corporate presentations all packed neatly into compact hand luggage. But there is a whole other side to managed travel and these travellers only rarely make the headlines. ...

whitepaper

Aug 23, 2018

Travel-insurance sales to Americans
traveling outside of the country will
increase 3.96% in 2019, up from our
2.88% projection for 2018.

whitepaper

Aug 16, 2018

Travel can be defined as many things to many people. Whether it’s for business or pleasure, the
thought of leaving your world of familiarity behind for the unknown can be exciting and glamorous.
We are entering a new golden age of travel, with low ticket prices fueling a surge in...

whitepaper

Aug 15, 2018

Since the growth of Lyon as a tourist destination, which began a decade or so ago, joint-production, jointconstruction and participative development have been the cornerstones of an approach intended to be collaborative and agile from the outset. The ONLYLYON brand was born of this collective commit...

whitepaper

Aug 15, 2018

The actual travel experience might be fleeting, but memories—no matter how big or small—last forever. This is even more true for today’s digital traveler: Memories are shared with friends all over the world, travel decisions are made based on the recommendations of strangers, and o...

whitepaper

Aug 15, 2018

Travel business has shown incredible growth in recent years, far exceeding the growth of global GDP in general and will continue to do so over the next decade. The use of innovative digital technology is the most advanced one of the main drivers of this growth, create giant online travel like Airbnb...

whitepaper

Aug 15, 2018

The world is an increasingly dangerous place, so the health and safety of business travelers is rightly at the top of the corporate agenda. According to 2017 research by Ipsos Mori, 72% of business travelers and travel managers believe that health and security risks have increased in the past year w...

whitepaper

Aug 10, 2018

All information and materials contained in this document are provided for informational purposes only and are subject to change at any time. REITECH Pte Ltd ("REIDAO") may, on behalf of Crowdvilla Ltd (A Non-Profit Organisation) (“Crowdvilla”) add information to, remove or amen...

whitepaper

Aug 08, 2018

After lots of hard work, training, and dedication, your team has the opportunity to tour. Of course, this is great news, and everyone’s very excited, but then, reality sinks in.

whitepaper

Aug 08, 2018

TapestryKPI is a SaaS-based solution tackling the challenge of aggregating disparate data from multiple sources and transforming the data into usable clean data sets that organizations require for business performance monitoring. TapestryKPI saves time and money in gathering valuable data and automa...

whitepaper

Jul 27, 2018

Destination Melbourne is pleased to announce an exciting rebrand of our Melbourne Tourism Industry Exchange (MTIE). Over the past 10 years, MTIE has been the centerpiece of Melbourne Tourism Week, and it will continue to be. Now called The Exchange, the event has been given a new name and visual ide...

whitepaper

Jul 25, 2018

By following a few simple rules, you can save valuable time for your business, and control your travel costs at the same time. To help you, we’ve put together some top tips on how to get smart with your travel budget: Once you’ve decided to take control of your business travel budget, st...

whitepaper

Jul 23, 2018

Custom ICM solutions are built for you, not auditors, so they typically don’t offer visibility into actions performed over time. Auditors may lack confidence in your homegrown system, especially if they find errors or omissions. In fact, audit risk from errors and overpayments is often the mos...

whitepaper

Jul 23, 2018

It all ties together. You want your sales reps to behave a certain way and close a certain amount of deals in specific verticals that match your company’s 3- and/or 5-year vision, but the systems you currently have in place to drive this behavior are not working for any number of reasons. Most...

whitepaper

Jul 23, 2018

You’ve reached a certain point in the evolution of your company and you know it’s time to invest in a CPQ system. But buyer beware: There’s a certain misconception around CPQ systems as being plug-in devices or turnkey-ready overlays of your existing infrastructure, or a simple app...

whitepaper

Jul 23, 2018

The spreadsheet conundrum... Joe Smith, sales director for Great Start-Up Number 5 Billion and Thirty-One, puts on a blindfold and reaches out blindly for something, ANYTHING, to help him organize his team’s deals and commissions. He’s hopeful. He’s waiting. He knows he’ll co...

whitepaper

Jul 19, 2018

For tour and activity operators, it can be challenging to find current travel trends and statistics without having to look at hundreds of articles across the web. At TrekkSoft, we know how valuable travel statistics can be to operators, so every six months we do all the research for you. Each Decemb...

whitepaper

Jul 17, 2018

At Ipsos Affluent Intelligence, we’re focused on helping companies understand Affluent influencers (Affluencers)—the most influential consumers in every category. Affluencers are category enthusiasts, early adopters, experimenters, and heavy spenders. Most importantly, they’re the ...

whitepaper

Jul 16, 2018

Travel business has been showing amazing growth in the past years, far outstripping the growth of the global GDP as a whole, and will continue to do so in the next decade. The use of the most innovative digital technologies has been one of the prime movers of this growth, creating such online travel...

whitepaper

Jul 15, 2018

Choose Chicago executes a robust paid and earned media
strategy in key markets, increasing awareness while driving
an incredibly qualified, active travel-planning audience to their official travel-planning channels.

whitepaper

Jul 10, 2018

By harnessing Code Halo thinking, travel and hospitality
companies can transform their business models by offering
an automated and customized trip planning experience,
ushering in a new era for the travel industry

whitepaper

Jul 05, 2018

Travelvee is a decentralized platform for tourist bookings and travels, in which the blockchain is used, and smart contracts targeting the sector in the tourism industry on not occupied rooms in hotels of all levels. We offer a completely new approach in the tourism industry. Without any fees and in...

whitepaper

Jul 04, 2018

Think you know your company’s total travel spend? Think again. With travel spends often fragmented across multiple sources, it can be hard to keep track of your overall figures. It’s not unusual for a company’s travel costs to come from a number of different places. Your employees ...

whitepaper

Jun 29, 2018

Once you’ve written your travel policy, you’ll want to make sure that it is adhered to. On top of that, making the policy fluid, allowing it to continually evolve to support both your objectives and your travelers’ experiences, will ensure you always get the best value out of your ...

whitepaper

Jun 29, 2018

More and more people are choosing to book travel online but what are the benefits of this system? And how should you go about using it? In this guide, we look at everything you need to know about booking holidays or transport on the Internet. We will cover: • How and why to book travel online &...

whitepaper

Jun 28, 2018

Our Skift Megatrends annual package is the largest annual editorial effort from the Skift reporting team. These megatrends reflect our work on connecting the dots through Skift's intensive daily and long-term research coverage of various parts of the travel industry, our hundreds and hundreds of...

whitepaper

Jun 20, 2018

Few topics in recent years have captured the business travel industry’s collective attention as has the spread of Millennials in the workforce. The habits and desires of today’s youngest workers and their perceptions of structured travel programs and established processes have transfixed...

whitepaper

Jun 20, 2018

The Institute of Hospitality is the professional body for individual managers and aspiring managers working and studying in the hospitality, leisure and tourism industry. The Institute has been in existence since the 1930s and its reputation as a membership organisation promoting quality standards a...

whitepaper

Jun 19, 2018

Tourism is a traditional industry. With the advent of the "Internet plus" era, the tourism industry has undergone tremendous changes. In the process of reform and transformation, the areas, businesses, service modes and position of the tourism industry will also change greatly.

whitepaper

Jun 16, 2018

No part of this document (hereinafter referred to as the “Whitepaper”) is to be reproduced, distributed or disseminated without including this section “Disclaimer of Liability”.

whitepaper

Jun 15, 2018

Mastering the art of communication in the hospitality industry goes beyond the words themselves – the right conduit for realizing effective communication is essential.

whitepaper

Jun 06, 2018

Achieving the right level of spend on your business travel can be a tricky balancing act, like an equation. Spend too much and you’ll make a large dent in your PnL; spend too little and you’ll limit your company’s overall growth in terms of sourcing new opportunities, closing deals...

whitepaper

May 31, 2018

Global inbound arrivals are expected to grow by 5% to 1.4 billion trips in 2018. On the back of an upgraded economic outlook for major economies such as the US, Japan and the Eurozone, inbound receipts are expected to see an even stronger rise of 11%. Domestic trips are booming in Asia Pacific, wher...

whitepaper

May 31, 2018

The San Francisco 2018 summit was all about helping travel industry professionals separate the real from the hype. Check out the Round-up to see where the industry is placing its bets for the future.EyeforTravel’s San Francisco Summit 2018 brought together the industry to dissect the technolog...

whitepaper

May 29, 2018

Asian sourced cruise passenger numbers hit another record high in 2017 with 4.052M taking an ocean cruise (up 20.6%). While mainland China posted a much slower growth than in previous years, it maintained its dominance in 2017, accounting for 59% of all Asian passengers. Its slowdown can be attribut...

whitepaper

May 27, 2018

Travel and tourism have generated an approximate of $7.2 Trillion which is 9.8% of global GDP last 2016. Online booking comprises a majority of the revenues with 76% of those transactions conducted online.

whitepaper

May 24, 2018

With the travel distribution landscape undergoing a period of great transformation, major players in the industry need to be on the lookout for potential “black swans” if they want to succeed in the years to come. For this paper, Amadeus has used scenario planning to map trends and to de...

whitepaper

May 17, 2018

When you or your employees travel for business, duty of care is of the utmost importance. Not only should you have systems in place to ensure the safety of your team while they’re away, but make sure they know where to turn in the event that things do not go according to plan.

whitepaper

May 15, 2018

The Internet is a global network connecting individuals and entities around the world. In the 30 years since
widespread use, the Internet has broken down barriers and distances in terms of information and commerce.

whitepaper

May 13, 2018

Hotels are increasingly challenged by emerging competitors and shifting customer demands and expectations; Airbnb being just one example of the former and Millennials of the latter. It is becoming clear that all of the ‘traditional’ players in hospitality will need to innovate in order t...

whitepaper

May 06, 2018

With this additional negotiation strength, we can access special corporate rates at a vast range of hotel options in all four corners of the globe. Furthermore, we’re able to include complimentary value-added extras, such as free breakfast, Wi-Fi and room upgrades, as part of our global smart-...

whitepaper

May 05, 2018

The online revolution has changed the way consumers research and shop, and cruise vacations are no exception. Whether consumers book their cruise online or simply start their research there, travel sellers need to be ready to assist them through the entire process. All signs indicate the use of mobi...

whitepaper

May 05, 2018

Tourism across the globe is becoming more about journeys and experiences than simply viewing or visiting sites and destinations. Research has repeatedly found that what encourages a visitor to a certain destination is its ability to engage in unforgettable and truly inspiring experiences that touch ...

whitepaper

Apr 28, 2018

The choices for U.S. and Canadian travelers flying to Bonaire continue to change. Many of these airline alternatives require knowledge of schedules, days of operation, gateway cities and routing to successfully navigate and find the most viable choice for your travel plans.

whitepaper

Apr 24, 2018

"Let’s make it happen" reflects the values of our country while keeping the invitation open and thus allowing everyone to feel concerned by it. The two elements of the symbol X and the invitation complement each other and communicate as "Luxembourg’s Signature" the pr...

whitepaper

Apr 24, 2018

Forgive us the throwback moment, but when it comes to engaging consumers, brands are smart to embrace the power of partnerships. Any brand – be it a start-up or a global powerhouse-has the power to drive a bottom line strategy while providing meaningful, rewarding experiences to customers.

whitepaper

Apr 24, 2018

The OECD Tourism Trends and Policies 2018 report provides a clear picture of policies designed to support tourism competitiveness, innovation and growth. The report also highlights the significance of the tourism economy, providing data on domestic, inbound and outbound tourism, enterprises and empl...

whitepaper

Apr 24, 2018

Your travel brand needs to reach an increasingly mobile traveler and to do so in a smart, linked up way, but do you know how? This free mobile market report will give you the analysis, insight, and strategy to become a mobile master. The results from our Mobile in Travel 2018 Survey are in and the f...

whitepaper

Apr 24, 2018

A blockchain facilitates secure online transactions. It is a decentralized digital ledger that is used to record transactions across many computers so that the record cannot be altered retroactively without the alteration of all subsequent blocks and the collusion of the network.

whitepaper

Apr 24, 2018

Every day, visitors to your community are spending locally: it might be on a bed for the night, a rental car, petrol or maybe a bus ticket; buying meals, snacks, and a coffee; visiting a museum or trying a round of golf; maybe hiring a bike for the cycle trails or skis for the slopes.

whitepaper

Apr 21, 2018

German travel consumers are set to spend more than €130 billion on leisure travel in 2018 in a market that is going from strength-to-strength. Download the free report excerpt now to understand the international and domestic travel markets.German travel consumers are set to spend more than &eur...

whitepaper

Apr 19, 2018

A strengthening global economy lies at the heart of industry growth. Each year, the global traveler pool is flooded with millions of new consumers from both emerging and developed markets, many with rising disposable incomes and a newfound ability to experience the world. A sleeping giant has truly ...

whitepaper

Apr 18, 2018

Facebook is on a social mission to make the world more open and connected. Since its humble beginnings in a Harvard dorm room in 2004, Facebook has grown to become the dominant social network in the world with over 1 billion users and the distinction as the number one social media website in 127 cou...

whitepaper

Apr 18, 2018

Digital is changing how we live. Connected humans and machines continuously learn, innovate, take control, disrupt-all the time. A person with an idea and a laptop can mobilize a movement and change the world. Think Mark Zuckerberg.

whitepaper

Apr 18, 2018

Tourism is one of the fastest growing economies of the word. This does not only imply that economic growth is increasing, but also that more travellers demand a greater variety of destinations and attractions and that the experiences tourists are seeking are becoming diverse. In view of these change...

whitepaper

Apr 15, 2018

Ireland has an exceptional tourism offering and the sector is of critical importance to the economy. To ensure the sector continues to grow in a sustainable manner, it is essential that a clear policy framework is in place.

whitepaper

Apr 14, 2018

The right policy and investment decisions are only made with empirical evidence. For over 25 years, the World Travel & Tourism Council (WTTC) has been providing this evidence, quantifying the economic and employment impact of Travel & Tourism.

whitepaper

Apr 14, 2018

Everybody’s habits, needs, and preferences are just a little different when they travel. Window or aisle seat? A preference for a room on a higher floor? An automatic or manual transmission rental car? Pad thai or tuna maki rolls? And those preferences might be different if an individual trave...

whitepaper

Apr 12, 2018

Companies with a strong handle on their data have a major edge. They can move first and move faster than their rivals and speak to their consumers in ways that other can’t. EyeforTravel’s Smart Travel Data Summit North America Round-up brings together companies that excel in these fields...

whitepaper

Apr 10, 2018

Crowdvilla aims to provide true sharing of its global portfolio of hotels and holiday properties on the blockchain. Based on the concept of the common good, Crowdvilla’s community pools their resources to acquire properties together for their shared use. The portfolio would ideally occupy the ...

whitepaper

Apr 10, 2018

Cool Cousin is a decentralized travel agency, connecting travelers and like-minded locals for personalized on-demand guidance.

whitepaper

Apr 09, 2018

Germany is Europe’s most important travel market. It alone accounts for 30% of EU citizen’s overnight stays in foreign countries and is the world’s third-largest outbound market. Click here for a free report extract giving an overview of the German travel market in 2018. Germany is...

whitepaper

Apr 01, 2018

Forgive us the throwback moment, but when it comes to engaging consumers, brands are smart to embrace the power of partnerships. Any brand – be it a start-up or a global powerhouse – has the power to drive a bottom-line strategy while providing meaningful, rewarding experiences to custom...

whitepaper

Mar 31, 2018

The travel and hospitality industry has always been and still is an early adopter of technological innovations. However, the changing business scenario and dynamic customer preferences are giving rise to challenges that call for a new strategy – one that simultaneously renews existing systems ...

whitepaper

Mar 29, 2018

There has been a lot of talk recently about Marriott’s proposed acquisition of Starwood and what it would mean for guests, competitors, intermediaries, and the companies’ loyalty members if the transaction ultimately happens. Would SPG members see the value of their points diminish over ...

whitepaper

Mar 26, 2018

In the hospitality business, it’s a given that turnover is generally high. In fact, Deloitte puts employee turnover in the sector at around 30% - nearly twice the average. This is expensive - the combined costs of continual recruitment and the effects this churn has on productivity cost about ...

whitepaper

Mar 25, 2018

As managed travel programs move into their teen years, the twenties and even thirties, many managers are asking ‘what’s next’ as they strive to demonstrate returns. Nearly 60 percent of travel buyers surveyed by The BTN Group and Travel and Transport described their managed travel ...

whitepaper

Mar 23, 2018

The cruise market is set to continue growing in Australia with the estimate for the next 12 months to be in the range of 14-18%. It is expected that by July 2018, 1.63 m Australians will have cruised. A third of Australians have some likelihood to cruise in the next 12 months, rising to two thirds a...

whitepaper

Mar 20, 2018

Millions of people take to the roads and skies every year to visit or travel to their favourite holiday destination. As the world goes mobile, travellers are using their mobile devices to book tickets, search for leisure and adventure activities and to gather information about various travel destina...

whitepaper

Mar 14, 2018

California is the number one travel destination in the United States. In 2010, approximately 200 million visitors generated $95.1 billion in spending on goods and services in the state. Visitor spending directly supported jobs for 873,000 Californians and resulted in $6.1 billion in direct state and...

whitepaper

Mar 14, 2018

This document follows the processes of the Concierge.io design and development and execution. Concierge.io is a decentralized travel booking marketplace that utilizes the NEO blockchain, reducing 3rd party interaction, whilst pledging a transparent operational process. Concierge.io system to the tra...

whitepaper

Mar 14, 2018

Many travel management companies offer business travel technology platforms. Technology can be anything from online booking tools (OBTs) to mobile apps, and come with features such as traveller tracking, traveller profiles and travel alerts. The main aim of these tools is to save time for travellers...

whitepaper

Mar 13, 2018

The general availability of SMS — those 160-character messages exchanged on mobile phones — on everything from the most basic handsets to the most feature-rich smartphones makes text messaging the lowest common denominator for information dissemination, for sending out alerts, mobile cou...

whitepaper

Mar 06, 2018

AQUA Intelligence is a data-driven platform on the blockchain that enables consumers to monetize and validate their personal data. Based on trusted data and other sources, AQUA Intelligence creates the most comprehensive and decentralized profile for each consumer. By leveraging Artificial Intellige...

whitepaper

Mar 06, 2018

Euromonitor International’s city arrivals research covers over 600 cities. This report highlights the top
100 cities based on 2017 international arrivals. International arrivals by city includes visitors from abroad
who arrive at the city under review as their first point of entr...

whitepaper

Mar 05, 2018

The way people pay for travel is reaching a new level of complexity. There are now a host of local players offering e-wallets, currency cards, peer-to-peer exchanges, and credit and debit cards, all hoping to compete with cash. Download this free report now to understand how payments are diverging a...

whitepaper

Mar 03, 2018

The way businesses are managing employee travel and expenses (T&E) is changing. New technologies, a world of new travel options and a more empowered workforce have transformed the playing field for the finance team – even compared to just a few years ago. During this time, the finance lead...

whitepaper

Mar 01, 2018

In the world of hospitality distribution, we often refer to the “content conundrum:” the challenge of taking images, property and room information and everything else consumers want to know about a hotel’s services, rules and amenities and displaying them quickly – and accura...

whitepaper

Mar 01, 2018

Travel and Hospitality is one of the key sectors of the Indian economy. Not only is it one of the highest foreign exchange earners, but also one of the largest employment generators. The future looks bright for travel and tourism, with more demand for supply growth in inbound as well as domestic tou...

whitepaper

Mar 01, 2018

It is obvious that the future belongs to platforms that are capable of collecting and structuring any data. Artificial Intelligence applications will be able to use collected and stored data to anticipate user preferences and provide accurate recommendations. The more data, the smarter are the algor...

whitepaper

Mar 01, 2018

Its purpose is to describe the anticipated plans of TravelBlock for developing a new blockchain token (“Token”) that will be used on a platform sponsored by TravelBlock (“Platform”). Nothing in this document should be treated or read as a guarantee or promise of how TravelBlo...

whitepaper

Feb 27, 2018

The Securities Act of 1933 sec. 2 (a) defines “security” as: “any note, stock, treasury stock, security feature, security-based swap, bond, debenture, evidence of indebtedness, certificate of interest or participation in any profit-sharing agreement, collateral-trust certificate, p...

whitepaper

Feb 25, 2018

The travel and tourism industry is booming. During 2017, the UN’s International Year of Sustainable Tourism for Development, international tourist arrivals grew by 7% to reach a total of 1.326 billion. This total far exceeds the United Nations World Tourism Organization’s 2010-2020 long-...

whitepaper

Feb 23, 2018

Climb Mount Everest. Win a prize in Mega Millions. Get accepted into Harvard. These are all things that you’re more likely to do than click on a banner ad. So how can the travel industry overcome the resistance to click on ads? Two simple words: content marketing.

whitepaper

Feb 20, 2018

Few topics in recent years have captured the business travel industry’s collective attention as has the spread of Millennials in the workforce. The habits and desires of today’s youngest workers and their perceptions of structured travel programs and established processes have transfixed...

whitepaper

Feb 20, 2018

The information set forth in this document may not be exhaustive and does not imply any elements of
a contractual relationship. Its sole purpose is to provide relevant and reasonable information to potential token holders in order for them to determine whether to undertake a thorough analysis...

whitepaper

Feb 20, 2018

In recent years more floating developments, both individual properties and larger communities, have sprung up around the world. That’s led some development experts to say on-the-water communities could be a more sustainable, affordable and, in many cases, safer, option than building on land.

whitepaper

Feb 17, 2018

Amadeus has commissioned Oxford Economics to undertake a study exploring the trends shaping the future of travel, and examining a range of factors including global trends in travel growth, travel in emerging and frontier markets, business travel and seamless travel. This report follows on from, and ...

whitepaper

Feb 15, 2018

As the quest for travel program compliance and savings remains the focus at many companies, travel executives reported that quarterly, if not monthly reporting to senior management, chief financial officers, and business unit budget owners has become more important in the past year, according to res...

whitepaper

Feb 15, 2018

Facebook is on a social mission to make the world more open and connected. Since its humble beginnings in a Harvard dorm room in 2004, Facebook has grown to become the dominant social network in the world with over 1 billion users and the distinction as the number one social media website in 127 cou...

whitepaper

Feb 14, 2018

The collaborative opportunities have always been so close. After all, the travel and hospitality sector circles the globe, with customer touch points at every airline, airport, hotel, and restaurant. Meanwhile, retailers fulfill consumers’ material needs and desires daily. Somehow the two indu...

whitepaper

Feb 14, 2018

Blockchain has been having been heralded as a transformational technology. While several use cases have been identified by airlines and airports, research is required to establish the suitability and practicalities of using blockchain to establish a ‘single source of truth’ for various d...

whitepaper

Feb 02, 2018

Business leaders widely accept that an organizations success is underpinned by an efficient and integrated systems infrastructure. The speed and sophistication of new technologies and connectivity are driving change everywhere, and more and more organizations are investing in new platforms to enhanc...

whitepaper

Feb 02, 2018

Tripio is the first travel marketplace based on the blockchain. It leverages the decentralized network provided by blockchain technologies to directly connect global customers and service providers. Moreover, it builds a service ecosystem based on transparent, tamper-resistant trust and incentives.

whitepaper

Feb 02, 2018

The EBCoin ecosystem will revolutionize the duty-free/tourism tax refund market, currently estimated to be valued at $60 billion a year. EBCoin will function as an ERC20 token, standardized on the Ethereum blockchain and will be complemented by a complete eWallet solution. By using the EBCoin platfo...

whitepaper

Feb 01, 2018

Almost every industry can be seen to be distancing itself from the conventional product-centric business model in favor of providing the right kind of experience. Tourism as a whole is no different. There seems to be an ever-emerging emphasis on the journey rather than the destination. 

whitepaper

Jan 24, 2018

People have a special skill to see the world in the most unique ways. Their opinions, views, and discoveries alter the way we see the world and have an enormous impact on our daily decision making. These days, a lot of decisions are made based on online content. Revenue of the content industry was w...

whitepaper

Jan 24, 2018

Luxury has a perennial fascination for humans and the travel industry is no exception. But that fascination is easier to recognise than to define. “Luxury, we all know what it is when we see it, but it’s almost impossible to define” notes Professor Michael Scott in the Story of Lux...

whitepaper

Jan 22, 2018

What exactly will the travel organization of the future look like? Attendees from around the globe came to EyeforTravel’s Digital & Data Strategies for Travel 2017 summit to find out. Read the free round-up report to see what their conclusions were. More than 250 digital and data professio...

whitepaper

Jan 20, 2018

In recent years, bots were heralded as critical to the future of the travel industry, but only 4 percent of our survey respondents anticipate booking a trip through a travel bot or chat bot in 2018, and only 22 percent say they’re even aware of the existence of travel bots. Instead of bots, WE...

whitepaper

Jan 19, 2018

The travel and tourism industry is booming. During 2017, the UN’s International Year of Sustainable Tourism for Development,
international tourist arrivals grew by 7% to reach a total of 1.326 billion. This total far exceeds the United Nations World Tourism
Organization’s 2...

whitepaper

Jan 17, 2018

America’s love affair with leisure travel remains strong. Our most recent travel sentiment tracking study shows leisure travel expectations are continuing the pattern of stability seen in recent years. The State of the American TravelerTM results for January shows that optimism about upcoming ...

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Jan 17, 2018

Accidents can happen while you’re overseas – even if you’re visiting a “safe” destination. If your trip goes south, you could be saddled with an enormous bill for medical, legal and other expenses. The New Zealand Government won’t bail you out. That’s why co...

whitepaper

Jan 16, 2018

As the age-related demographic shift takes place across the globe, staying active and engaged will be essential to ensure the health and well-being of individuals and society as a whole. Globally, there will be 1 billion people over the age of 60 by 2020, and currently, in the United States, there i...

whitepaper

Jan 15, 2018

The George Washington University (GW), the Adventure Travel Trade Association (ATTA), and Xola Consulting (Xola) undertook the following study of the Adventure Travel Market in 2009. The goal of the study was to gain a better understanding of the size and characteristics of this important market seg...

whitepaper

Jan 10, 2018

Ten years ago a seminal blueprint for cultural and heritage tourism was adopted by the more than 1,500 dedicated political and industry leaders and practitioners as part of their national agenda for the travel industry, which they developed at the 1995 White House Conference on Travel and Tourism. R...

whitepaper

Jan 08, 2018

Voice is the hot investment area for the biggest players in tech at the moment but what do they see and can AI-powered voice services really change a field as complex as travel? Download this free report to find out. If you haven’t encountered Alexa, Siri, Cortana or Google’s growing num...

whitepaper

Jan 01, 2018

Passionate about this province—its resources, its opportunities—and its athletes, Canadian Sports Tourism Alliance (CSTA) and Tourism Toronto jointly commissioned this White Paper. It is intended to stimulate focused dialogue and set in motion a compelling strategy to harness the benefit...

whitepaper

Jan 01, 2018

Tourism in the Western Cape and its related components and activities have not been managed and developed in accordance with a clear, collective policy and strategy. As a result, the various components of the industry are largely uncoordinated and inwardly focused. This has resulted in ad hoc and fr...

whitepaper

Jan 01, 2018

Travel - one of the most critical fuels to human inspiration, and a primary reason many of us have had to work all year round. The ability to travel to destinations we want to see and experience the world from vastly different locations is something that is important to our modern civilization. We g...

whitepaper

Dec 29, 2017

Tourism, as with most industries, exerts both positive and negative influences on the world. On the plus side, the sector’s economic contribution is enormous. World Travel & Tourism Council (WTTC) estimates that factoring in spending in ancillary sectors, travel and tourism contributed 10%...

whitepaper

Dec 25, 2017

Cruise Lines International Association (CLIA), the world’s largest cruise industry trade association, has released the 2018 State of the Cruise Industry Outlook.

whitepaper

Dec 21, 2017

As online travel in the U.S. enters its third decade, the distinction between online and offline travel is blurring. Speak to any travel marketer today and they will almost certainly agree: there is no more “online” vs. “offline” travel marketing. There is only travel marketi...

whitepaper

Dec 19, 2017

Communicating the benefits of travel program compliance to all travelers within an organization is a sizable task. Travelers, after all, take many shapes. They come from multiple generations; have varying levels of comfort with technology; including senior executives and support workers alike, and s...

whitepaper

Dec 15, 2017

Today’s digital business traveler wants one thing above all: self-service. Travelers want the freedom to handle parts of their journey themselves – from downloading digital boarding passes on the go, to amending bookings in the event of disruption or using mobile payment options. They wa...

whitepaper

Dec 15, 2017

Our airline reservation, management, and booking software provide a comprehensive solution for all aspects of Online Travel air-ticket booking, effectively integrating reservations, sales, flight details into one system.

whitepaper

Dec 15, 2017

Punctual turnarounds have become a critical factor for success for airline operations, though
actively controlling ground processes is still relatively uncharted territory for many airlines. The
period of time between on-blocks and off-blocks therefore very often remains a “black...

whitepaper

Dec 10, 2017

The travel industry is a trillion dollar business, which accounts for over 10% of the employment worldwide. The industry is growing steadily every year. Due to technology, traveling has been made easier and we are able to travel further in less time. However, financially things could be made easier ...

whitepaper

Dec 07, 2017

43% of international travelers always take their mobile professional devices with them on holiday or on weekend trips. 89% of seasoned international travelers say mobile professional devices are a means of staying in touch with their loved ones.

whitepaper

Nov 30, 2017

A powerful tool for hospitality managers and car rental service providers to streamline processes and optimize booking management. Proper management is vital for the successful running of any business. However, this is far from being easy to achieve. The emergence of new technologies such as the blo...

whitepaper

Nov 30, 2017

Hospitality businesses live and die by their reputations but are accommodation brands really focusing enough on the one moment where they have the guest’s complete and undivided attention: The stay itself? Now, a wave of innovation is giving hotels new opportunities in this space and opening u...

whitepaper

Nov 27, 2017

In the near future, there will be 370 million traveling Millennials worldwide1, who, until the inception of Pally, had extremely limited access to social travel communities that offer useful local interactions, as well as affordable, high-quality curated experiences. Moreover, those aged between 15 ...

whitepaper

Nov 22, 2017

Change has been the only constant in the online travel business. Unrest in tourist hotspots, a hard-hitting recession, mergers and acquisitions, and a complete transformation of consumer behavioral patterns the industry has seen and suffered it all.

whitepaper

Nov 21, 2017

You’re in the travel business. Congratulations for being a part of giving people something they love! In fact, 96% of American travelers are planning a domestic trip in 2016.1 Travel doesn’t just broaden the mind, it refreshes, rejuvenates, and improves people’s outlook on life. Bu...

whitepaper

Nov 21, 2017

Business travel is ripe for a shake-up, with low-cost carriers and short-term rentals already muscling in. Business travel has the potential to become highly automated because it is a more frequent activity, whereby brands can deliver and improve on the product and service thanks to big data and AI....

whitepaper

Nov 21, 2017

With the emergence of new technology, supplier-direct efforts and shifts due to generational changes, business traveler behavior is changing. As a result, modern managed travel programs must implement tools to capture data from all booking sources. Invisible spend is defined as corporate travel data...

whitepaper

Nov 19, 2017

Hotel Electronic Distribution Network Association (HEDNA) set up a Global Hospitality Payment
Working Group in early 2016 to provide clarity as to options, design and best practices for the entire
stream of payment processing in the hotel industry. Mike Carlo (Onyx CenterSource) and Pa...

whitepaper

Nov 18, 2017

In today’s fast-paced, digital world, technology is advancing rapidly making it critical for businesses to evolve to stay competitive. The need to stay abreast with emerging technology is being felt across industries including the airlines. A significant increase in revenue, streamlined proces...

whitepaper

Nov 18, 2017

'All independent (independent of the family) trips for periods of less than one year by people aged 16-29’, motivated in part or full by a desire to experience other cultures, build life experience and/or benefit from formal and informal learning opportunities outside one's usual envir...

whitepaper

Nov 18, 2017

Impressively, since the 1970s Bonaire has championed efforts to protect its natural environment and resources. There is no doubt that these efforts have interlaced themselves with the resident’s everyday life and are a fiber in the fabric of Bonaire’s culture. 

whitepaper

Nov 18, 2017

When did business travel become so boring? If there’s one type of company document that occupies the most space on a file server, it’s the policy. Think back to the last time you asked someone to read one and sign a piece of paper to say that they’d done so.

whitepaper

Nov 18, 2017

Egencia works across 65 countries worldwide, each with its own culture, business norms and often its own language. As we have grown to become one of the world’s largest Travel Management Companies (TMCs), Egencia has focused on one commonality among them all – the role of travelers in ou...

whitepaper

Nov 17, 2017

The report highlights key insights such as, the destinations that students will be traveling to, either as a holiday or backpacking, the reasons for travel and what gadgets students are planning to take with them.

whitepaper

Nov 16, 2017

The comfort and convenience of your regular travelers should always be a top priority but not at the expense of your bottom line. Oversights and overspends on travel requirements can eat into your profit margin, negatively affecting your business. Without cost-effective corporate travel policies &nd...

whitepaper

Nov 15, 2017

State all activities offered at a specific location, and
define if you are going to include them in your
tourism package or you are going to offer them as
additional items.

whitepaper

Nov 15, 2017

In today’s fast-paced, digital world, technology is advancing rapidly making it critical for businesses to evolve to stay competitive. The need to stay abreast with emerging technology is being felt across industries including the airlines. A significant increase in revenue, streamlined proces...

whitepaper

Nov 14, 2017

Since it is planned to develop the white paper right up to the project implementation, we recommend checking the updates of this document at least once every 2 weeks. We will systematically improve the content of this document, disclosing aspects of the economic model, project work schemes and the p...

whitepaper

Nov 11, 2017

Online Travel Agencies (OTAs), like Expedia, provide travelers with a variety of accommodation options in one place and put information at their fingertips. OTAs are the leading resource during the planning phase of a trip, and remain prevalent through the booking path, with OTAs converting the most...

whitepaper

Nov 09, 2017

Every day, visitors to your community are spending locally: it might be on a bed for the night, a rental car, petrol or maybe a bus ticket; buying meals, snacks, and a coffee; visiting a museum or trying a round of golf; maybe hiring a bike for the cycle trails or skis for the slopes.

whitepaper

Nov 06, 2017

Our vision is to inspire and empower millions of people to travel the world. This is why we have brought together a team of avid travelers, technologists, and blockchain enthusiasts to launch Explorio - the world’s first decentralized travel reviews platform that rewards its users for contribu...

whitepaper

Nov 01, 2017

Triip Pte. Ltd – a profitable travel startup founded in 2014, licensed by the Singapore Tourism Board, is doing a reverse ICO. We have been helping travelers book authentic local tours, hotel rooms, and accommodations seamlessly in 227 countries with database capacity of 1.3M+ hotels and 6000+...

whitepaper

Oct 27, 2017

This report was produced in collaboration with the Jonathan M. Tisch Center for Hospitality and Tourism. The Tisch Center is a leading academic center and research partner for the tourism and hospitality industries.

whitepaper

Oct 24, 2017

Disruptive Forces and New Technologies are Changing the Game: The travel industry is undergoing constant change and innovation. Suppliers seek to take advantage of new technologies that can increase their brand value and pricing power in a changing, largely price-driven market where travel consumers...

whitepaper

Oct 24, 2017

The challenge before the travel and tourism industry is real. In 2015, there were 1.2 billion international tourism arrivals, and billions more domestic tourists; this is predicted to nearly double by 2030, prompting the UN World Tourism Organization Secretary General to ask: “Will tourism bri...

whitepaper

Oct 18, 2017

Global Buyers Survey allows us a look into the trends and habits of medical travelers. What are they interested in? What drives them to choose a destination? What are their expectations? Out of the results of this survey and our previous surveys conducted comes the Global Buyer’s Report.

whitepaper

Oct 18, 2017

Under ‘Tourism 2020’, Australia’s national strategy to enhance growth and competitiveness in tourism, the industry aims to increase annual overnight visitor expenditure to more than $115 billion by 2020. › Tourism Australia works with the tourism industry and governments acr...

whitepaper

Oct 17, 2017

Hospitality Technology Next Generation (HTNG) is a non-profit association with a mission to foster, through collaboration and partnership, the development of next-generation systems and solutions that will enable hoteliers and their technology vendors to do business globally in the 21st century

whitepaper

Oct 17, 2017

Most of us are told of the value of collaboration from an early age and throughout life learn about the many positive benefits associated with working together. Fast-forward to 2017, where it has never been more of an important time for businesses to stop and reflect on their current success and fut...

whitepaper

Oct 15, 2017

The information and documents that appear in this Whitepaper are exclusively informative. No content on may be construed as an offer, invitation or recommendation, for the subscription or acquisition, holding or sale of any financial instrument.

whitepaper

Oct 15, 2017

A blockchain, originally block chain, is a growing list of records, called blocks, which are linked using cryptography. Each block contains a cryptographic hash of the previous block, a timestamp, and transaction data (generally represented as a merkle tree root hash)

whitepaper

Oct 15, 2017

At the Global Business Travel Association (GBTA) 2016 global conference, dynamic hotel pricing versus preferred hotel rates versus open booking was a popular topic among panelists.

whitepaper

Oct 11, 2017

International online travel agencies provide benefits to many parties – travelers, accommodation providers, and local economies. This paper seeks to explain how this industry works, clarify its benefits, and provide advice on how regulators can work with the industry to ensure the best outcome...

whitepaper

Oct 11, 2017

The top travel destinations have changed many times over the years. While some vacation spots have remained consistently popular, others have risen and fallen out of favor.

whitepaper

Oct 10, 2017

Business travel is on the rise. Sources indicate that between 2017 and 2019, global business travel spending could increase by 5.8% to 6.4% year on year1 . However, with an increasingly mobile workforce comes potentially more risk. With a duty of care over employees on business trips and exposures r...

whitepaper

Sep 19, 2017

Just as there is much more to the whole travel process than the booking, there is also more to business travel than the expense. In any Managed Travel programme, corporate and social responsibility and optimization of spending remain at the forefront of corporations’ minds. Yet there is more t...

whitepaper

Sep 18, 2017

We design and build LockTrip, a decentralized open source bookings ecosystem for renting hotel rooms, private properties or accommodation (the decentralized LOC Ledger). LockTrip will be the first system which allows end customers and property owners to deal with each other on the platform without a...

whitepaper

Sep 15, 2017

Despite significant advances in online conferencing and other exciting technologies such as virtual reality, business travel remains a fundamental, accepted part of modern business life. As the focus for many multinational companies has become regional, if not global, travel is seen as a primary bus...

whitepaper

Sep 15, 2017

A traveler’s journey knows no borders or boundaries. They don’t see channels, devices or publishers – they just see their perfect holiday or next adventure. This eBook will provide you with key insights and initiatives to simplify and personalize the customer journey, helping you s...

whitepaper

Sep 05, 2017

The medical tourism market is considered to be a revenue-generating and competitive industry; it is also a novel field in the tourism sector. At the macro level, governments are eager to utilize the economic advantages originating from the tourism industry in future years.1 Developing countries in A...

whitepaper

Aug 29, 2017

The traditional travel buying process faces assault from a barrage of disruptors, including shifts to open-booking, emerging “sharing economy” platforms and new tools that can track both traveler behaviors and preferences as well as pricing volatility. Fortunately, as many buyers report ...

whitepaper

Aug 25, 2017

As the quest for travel program compliance and savings remains the focus at many companies, travel executives reported that quarterly, if not monthly reporting to senior management, chief financial officers, and business unit budget owners has become more important in the past year, according to res...

whitepaper

Aug 21, 2017

TravelCoin™ Foundation (TCF) is a not-for-profit community interest company (CIC) registered in the United Kingdom. The objectives of the Company are to carry on activities which benefit the community and in particular to commission research and software development on how Digital Currency and...

whitepaper

Aug 20, 2017

Corporations have long struggled with the ideal reporting structure for the travel management function. Over the past decade, increasing numbers of travel managers saw their titles change to “buyers” as they reported to procurement, or increasingly, finance. In the latest AirPlus The Wir...

whitepaper

Aug 18, 2017

Travel management companies are the operational backbone of most managed travel programs. As close allies to travel managers, TMCs can take on many roles for the organizations they serve. They often act as transaction enablers, assisting with planning and booking travel, processing reservations, ful...

whitepaper

Aug 17, 2017

Being online is an increasingly personal experience that people want to tap into at their own convenience, whatever the time of day and wherever they happen to be. Staying connected to the Internet is also essential for travelers. Mobile data traffic continues to grow every year and is expected to r...

whitepaper

Aug 15, 2017

Business travel management during the past few decades has shown itself as a flexible and durable concept. The constants of its blueprint for success, like driving traveler compliance and directing volume to suppliers, have helped organizations adapt to once-new concepts like online booking and mobi...

whitepaper

Aug 07, 2017

On behalf of ASSA ABLOY, market intelligence researcher SAC Insight conducted exclusive qualitative and quantitative research on the size, nature and growth prospects of the holiday rentals market in Europe.1 For the first time, we are able to publish some of our data. We define a 'holiday renta...

whitepaper

Jul 28, 2017

Efficient transport connectivity and services are important to the economy and people of Brunei Darussalam. Hence, the Land Transport White Paper is developed to support the realization of the overarching goals of Wawasan 2035 and the Strategic Plan of the Ministry of Communications (2008 – 20...

whitepaper

Jul 27, 2017

Results from the 2016 National Travel Survey show that in recent years there has been a trend of steadily falling trip rates. In 2016 people made nearly 15 trips a week on average (774 trips on average in the year) excluding short walks. This was 13% lower than in 2002.

whitepaper

Jul 27, 2017

Although the travel & hospitality industry has been an early adopter of technological innovations, the changing business environment &customer preferences are giving rise to challenges that call for a new strategy-one that not only leverages emerging technologies but also simultaneously rene...

whitepaper

Jul 25, 2017

Tours and activities are now a major target for investment for all verticals in the travel sector. Their aim: To offer the customer everything they need to make their next vacation special, drive personalization, and capitalize on a shift to experiential spending.

whitepaper

Jul 12, 2017

Based on our Economic Cohorts® consumer segmentation system, Travel and Hospitality Propensity Digital Targeting Segments take into account both interest and capacity to buy. Our unique buying capacity insights are driven by the Economic Cohorts methodology, which differentiates consumers from o...

whitepaper

Jul 12, 2017

Most travel agents only accept payments in fiat, exposing the customer to a variety of unnecessary problems including extortionate foreign exchange rates, transaction delays, and double bookings. Travelers are also wasting too much time navigating a plethora of websites to find the best deals for fl...

whitepaper

Jul 12, 2017

Deciding when to change travel management company can seem like an onerous task for your business, but it doesn’t need to be. At Corporate Traveller we regularly help companies like yours to review their travel programmes, helping you to identify where you could make savings and drive efficien...

whitepaper

Jul 08, 2017

Traveling for business can be stressful. You face long hours on the move, trying to keep track of all your meetings, not knowing which time zone you’re in, and that’s not to mention the added hassle of flight delays or last-minute itinerary changes.

whitepaper

Jul 07, 2017

There is one segment of the travel industry whose growth will be slowed only by its capacity: cruising. And the reasons are really quite simple: the product is priced inclusively; guests typically awaken in a new “destination” every day; the experience is generally considered safe, and t...

whitepaper

Jun 30, 2017

The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have millions of downloads, the biggest social media players have billions. Furthermore, the amount of time spent in this kind of apps is rising faster than any other....

whitepaper

Jun 30, 2017

The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have millions of downloads, the biggest social media players have billions. Furthermore, the amount of time spent in this kind of apps is rising faster than any other....

whitepaper

Jun 29, 2017

State legislation approved in April allows Transportation Network Companies (ride-sourcing agencies such as Uber and Lyft) to operate anywhere in New York State (outside NYC) with state oversight beginning 90 days from enactment. By June 29, these companies are expected to begin operations in upstat...

whitepaper

Jun 25, 2017

Whether short or long, weak or strong, simple or highly complex, travel policies form the backbone of most managed travel programs. Consequently, getting them aligned with corporate objectives, updated to reflect the latest marketplace nuances and structured in a way to best appeal to today’s ...

whitepaper

Jun 24, 2017

Engagement and loyalty programs are no longer trinkets and cash. Today, it’s a question of understanding travelers through data and offering meaningful recognition and rewards to elicit expected behaviors. It’s time for organizations to master managed travel engagement and this white pap...

whitepaper

Jun 23, 2017

When consumer travel apps are cheap, easy to download and offer choice to business travelers, one could ask why managed travel must duplicate the effort. As long as travel compliance to an agency or online booking tool is secure and the travel buyer is successful in achieving market share agreements...

whitepaper

Jun 22, 2017

Across-the-board transformation is disrupting the hospitality industry. Here’s how organizations can prepare for a future of chatbot services, expanded loyalty ecosystems, staff-less lobbies and tech-driven guest experiences while facing new competition from nontraditional contenders.

whitepaper

Jun 20, 2017

Over the past decade, procurement and finance increasingly have driven the processes, metrics, and contracts for corporate managed travel services. Savings have dominated the focus for most travel managers in recent years as companies sought to stretch travel dollars as far as possible during and af...

whitepaper

Jun 20, 2017

Whether consolidation or co-operation, the concept of a formal working relationship between meetings and travel teams has been discussed and debated for more than 20 years. While a recent study indicated that few companies have mastered such integration, it revealed that the majority of firms survey...

whitepaper

Jun 20, 2017

There is a positive outlook for tourism in Saudi Arabia, with strong growth forecast and a wave of investment underway. At a total contribution of SAR 190bn in 2015, Travel & Tourism is currently the second highest contributor to Gross Domestic Product (GDP) growth in Saudi Arabia, albeit from a...

whitepaper

Jun 16, 2017

Digital customers want authentic, personalized and ”frictionless” experiences throughout their travel journeys. A recent Accenture survey indicates 76 percent of the travel C-Suite believes “customer expectations are increasingly shaped by the most relevant, real-time and dynamic e...

whitepaper

Jun 14, 2017

As business travel becomes increasingly global, the focus on travel risk management continues to grow. There are perhaps four influential factors driving this growth: Increased travel to developing markets (some high risk), Increased media coverage and awareness of global emergencies and geopolitica...

whitepaper

Jun 13, 2017

Data management reporting and airline ancillary fees were the top inefficiencies costing their organizations money, according to 150 travel buyers who responded to an online survey conducted this spring by The BTN Group and ALTOUR. Both topics, as well as concepts for buying travel differently, are ...

whitepaper

Jun 07, 2017

One of the easiest ways to monitor and control your business travel spend is to implement a travel policy. This useful set of guidelines, aimed at both business travel bookers and business travellers, will give you a clearer idea of what you can book and within what budget, avoiding endless question...

whitepaper

Jun 05, 2017

Twenty years after online booking tools were introduced for managed travel, it’s clear that the technology has revolutionized the playbook for such programs. But as consumer tools have launched seemingly endless feature and functionality innovations, business travelers and managers increasingl...

whitepaper

Jun 01, 2017

The reality of a multi-generational workforce has begun to emerge at many companies and with its pressures to adapt corporate travel policies and practices. About half of 139 travel managers surveyed earlier this year by The BTN Group and Travel and Transport said they were concerned about the impac...

whitepaper

May 28, 2017

Consumerization, mobile technologies, the sheer availability of data along with the ability to share it-these are the market realities that simultaneously challenge the managed travel industry and inspire it with a broad scope of opportunity. Mobile technologies, in particular, have enabled corporat...

whitepaper

May 20, 2017

Latin America has developed as a dynamic region for business travel with both internal growth and expansion of globally consolidated programs. But successful travel management in this area of more than 20 countries depends on careful navigation of key issues, among them cultural nuances, payment, re...

whitepaper

May 17, 2017

Virtual reality could change the way people consumer travel content but are consumers ready to embrace this new technology and is it worth travel brands investing today? This white paper explores market conditions and the business case for virtual reality both now and in the future.

whitepaper

May 17, 2017

Travel is an act, a passion, a human right and an industry. To those not involved in the sector, tourism is rarely seen as a serious affair, certainly not one that can overshadow pressing issues, such as climate change and global terrorism. And yet, as the industry continues to soar in size and reac...

whitepaper

May 16, 2017

In a recent client publication, Carlson Wagonlit Travel identied “connectivity” as “the next big thing” for travel management. Beyond ground transportation, beyond the ability to harness meetings spend day-to-day access to internet connections and mobile calling and data net...

whitepaper

May 12, 2017

A year after the concept is known as “Open Booking” was first introduced, the travel industry continues to debate the advantages, obstacles, and costs of a new style of travel management. About one-third of 139, travel buyers/managers surveyed in February-March by The BTN Group and Trave...

whitepaper

May 05, 2017

Like many industry sectors and professions, travel and travel management are working to move past the buzz and hype of the ‘Big Data’ headlines to assess the potential challenges, impact, and benefits it could have on this space. Many are excited by the ability to combine and my data lef...

whitepaper

May 01, 2017

Travel managers say the ability to track travelers directly affects their ability to perform their job, but how to manage the tracking still presents issues. According to a summer 2012 AirPlus International survey, the use of traveler tracking systems was the most common standard procedure in event ...

whitepaper

Apr 30, 2017

A new generation of Millennial employees (21 to 30-year-olds) is poised to become a stronghold in the workforce and they are bringing their intensive technology habits with them. A proliferation of consumer and business-focused mobile travel apps and websites designed to meet the needs of this new g...

whitepaper

Apr 28, 2017

We will explain how biometrics - and face recognition in particular - can be combined with new self-service solutions to help meet the challenges of security, quality of service and the sustained growth in air passenger numbers.

whitepaper

Apr 28, 2017

Hotels today are spending as much time, effort, and resources on technology and improving their internal networks as they are on the quality of their linens and food service

whitepaper

Apr 26, 2017

Traveler managers who rely on past experiences with and prior knowledge of business travelers are missing opportunities to connect with today’s new breed of business traveler. Those are some of the findings of a Global Business Travel Association (GBTA) Foundation study, sponsored by Concur, w...

whitepaper

Apr 26, 2017

Travel & Tourism is important and often overlooked
the export sector that makes a significant direct contribution to jobs and global trade, spreading its value widely across the world.

whitepaper

Apr 25, 2017

Nearly 60 percent of travel managers recently surveyed identified travel management reporting and lower travel costs as top priorities for the New Year. With projections for “record corporate hotel rate increases,” flat airfares and continued strong demand for business travel, corporate ...

whitepaper

Apr 24, 2017

It’s common knowledge that US health care spending is an issue of concern and spiraling out of control. Voters rank health care as the single most important domestic issue. There’s growing awareness that the US doesn’t get the value of care for what it pays for either. The value of...

whitepaper

Apr 24, 2017

Companies need to take stock of their travel and expense (T&E) costs since these add up to unimaginable overheads. We believe the agamied T&E management system to be a viable solution. With millennials – who look for engaging and enriching experiences – making up a majority of t...

whitepaper

Apr 18, 2017

Medical tourism has been gaining an important place in the globalized healthcare market. That of this research are to discover the possible methods in medical tourists to Joint Commission (JCI) accredited hospitals in Saudi Arabia and to measure the usefulness of mix on Saudi Arabian Medical tourism...

whitepaper

Apr 03, 2017

Data is not just a buzz word surrounding the travel and tourism industry, it is fundamentally changing every part of it. No decision should be made without supporting evidence, no marketing campaign started without market analysis, no pricing set without demand forecasting.

whitepaper

Mar 29, 2017

We live in an era of unprecedented connectivity. Technology and innovation have revolutionized travel and transport, communication and the way we share data. Effectively, barriers to travel have been reduced, improving links between nations and enabling tourism with all the associated economic and s...

whitepaper

Mar 29, 2017

International Air Transport Association (IATA) expects c.1% of world GDP to be spent on air transport in 2016, totaling almost $750 Billion and estimated to grow at a healthy 6.9% in 2016. The industry as a whole is 02 Introduction bracing for increased competition and pressure on margins. Today'...

whitepaper

Mar 20, 2017

In the past decade, DMO head offices and ITOs have focused on adapting their tactics to the rapid shift in digital marketing. Most have not had the time to step back and assess the impact on team structure and functions. ITOs used to operate fairly independently. This is rapidly changing as geograph...

whitepaper

Mar 15, 2017

DFID is comrnitted to maximising the contribution the private sector can make towards its poverty reduction goals through encouraging responsible business practices. Responsible business embraces economie, social and environmental as well as fmancial responsibility. DFID's Rural Livelihoods Depa...

whitepaper

Mar 11, 2017

Traveling is always a nightmare. Until you get to your destination, of course (well, hopefully!). While we’ve got the checklist and hacks for packing covered (see guide, tips + how many undies to bring), no one’s really provided us an all-in-one how-to for the whole experience. Thank the...

whitepaper

Feb 21, 2017

The industry’s rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really matters—the customer. The landscape of travel distribution has been shifting. Until the mid-1990s, distribution was a straightforward mix of brand call centers, travel ...

whitepaper

Feb 13, 2017

Travel and hospitality are one of the fastest growing industries as consumers gravitate toward purchasing experiences rather than products. For companies in this industry, customer service is key to providing that sought-after experience.

whitepaper

Feb 13, 2017

Travel and hospitality are one of the fastest growing industries as consumers gravitate toward purchasing experiences rather than products. For companies in this industry, customer service is key to providing that sought-after experience. The nature of doing business with travelers and vacationers i...

whitepaper

Feb 05, 2017

Pennsylvania has been a national leader in heritage tourism development for the past decade,
launching a number of state, regional and local
programs that have been replicated around the
country. But those responsible for Pennsylvania’s
heritage tourism successes ar...

whitepaper

Jan 20, 2017

This study of real-world travel purchases, alongside detailed behavioral data, will help you to understand the steps consumers go through to arrive at their final bookings. EyeforTravel and Jumpshot tracked more than a quarter of a million travel purchasers across five countries through clickstream ...

whitepaper

Jan 15, 2017

Back in the 80s, Forte Hotels launched Lady Crest-women-only floors in selected hotels. Lady Crest rooms were equipped with ironing boards, hairdryers, better mirrors, and spy holes – all features taken for granted today by any business traveler, male or female.

whitepaper

Dec 29, 2016

There’s a battle going on as we speak. A battle among travel suppliers, travel intermediaries, and travel destinations, all vying for the attention of prospective visitors. According to Expedia, the average leisure traveler these days visits 38 websites prior to booking a vacation. And, our ow...

whitepaper

Dec 18, 2016

In an increasingly competitive business environment and with sharply rising demands for passenger and cargo mobility, the global transportation industry is going through a challenging time. Industry players need to look for innovative ways to improve operational efficiencies, contain costs, and reta...

whitepaper

Dec 17, 2016

This document follows the process of the Travala.com design, development and execution. Travala.com is a decentralized travel booking marketplace that utilizes the NEO blockchain, reducing 3rd party interaction, whilst pledging a transparent operational process.

whitepaper

Dec 17, 2016

This document follows the process of the Travala.com design, development and execution. Travala.com is a decentralized travel booking marketplace that utilizes the NEO blockchain, reducing 3rd party interaction, whilst pledging a transparent operational process.

whitepaper

Dec 15, 2016

A revolution in payment control and simplicity, virtual card numbers (VCNs) are the new standard for corporate payments. They are as dramatic an improvement in the way people pay each other as the introduction of cheques in the 17th century or plastic credit cards in the 20th century.

whitepaper

Dec 15, 2016

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses.

whitepaper

Dec 15, 2016

We all have our own reasons to travel – perhaps looking for a change of scenery, wanting a break from the daily routine, or seeing a different part of the world. Some of us feel the need to experience the foreign or to explore the differences. There are those who see the world as a book and wa...

whitepaper

Dec 01, 2016

From small to large, nonprofit to Fortune 500, hundreds of corporations are using Egencia to manage their travel programmes and save time and money. The Egencia online booking tool is built with the same technology that powers Expedia and is a simple and familiar experience to anyone who has booked ...

whitepaper

Nov 28, 2016

As the number of people moving to and within cities increases, several challenges present themselves in regard to urban transportation. To start with, public transport systems often do not meet demand with respect to capacity, comfort or safety, which means people continue to rely on their cars to g...

whitepaper

Nov 24, 2016

This AirPlus white paper delivers visionary answers based on research and predictions for future payment scenarios. The white paper will give readers a clearer idea of what should be in their personal focus and finally will enable them to create their own vision of digitally based travel payment tha...

whitepaper

Nov 18, 2016

The hospitality sector has taken on several changes
in the past. However, nothing has been nearly as
transformative as the digital movement.

whitepaper

Nov 16, 2016

Travel and hospitality brands can’t afford to ignore the most significant change in their customers in decades: 81 percent of today’s travelers carry a smartphone, according to a Passenger IT Trends Survey.1 Not only do mobile devices and apps influence the end-to-end customer journey, e...

whitepaper

Oct 21, 2016

Japan's tourism industry is on the verge of becoming a major economic engine for the country. In 2020, Japan will host the Olympic and Paralympic Games and enjoy a global platform for its people, culture, and landmarks. Recently, tourism has been positioned as an engine to solve social challenge...

whitepaper

Oct 16, 2016

In the hospitality industry, where “experience is the product,” the ability to deliver excellent customer experiences is the only path to overall business success. If you’re a leader at a hotel, casino, airline, restaurant, car rental agency or other hospitality company, you intuit...

whitepaper

Oct 11, 2016

The International Air Transport Association (IATA) recently unveiled its New Distribution Capability (NDC) program. According to IATA, the program, which defines a new technology standard with which airlines, travel agencies and travel technology providers communicate electronically and market air p...

whitepaper

Oct 11, 2016

Business travel is the essence of change. Reservations systems have changed. Communications systems have changed. Payment systems have changed. Airplanes have changed. Travel policy expectations have changed. Inevitably, business travelers have also changed.