2018 Holiday eCommerce Predictions

| September 28, 2018

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Holiday shopping predictions for eCommerce this year are off the charts. Holiday sales are expected to reach an all-time high; but unfortunately, the shares will not be split evenly amongst merchants and retailers.

Spotlight

Wynn Las Vegas

Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time.

OTHER ARTICLES

Poor payment experience determines choice of travel provider

Article | March 11, 2020

Payments are now accepted as one of the areas adding friction to the traveler journey, from the booking process to being on a trip, according to new research. The Frictionless Travel Payments: From Complexity To Competitive Advantage report from Amadeus shows that 70% of consumers say a good payment experience would drive them to select a travel provider over a competitor. In addition, 74% say a poor payment experience affects the enjoyment of their holiday. The study also reveals that 74% of travelers are booking less than two months before departure and millennials are twice as likely to book later than those aged over 55.

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Where are the new openings for startups in the travel industry?

Article | February 17, 2020

The travel and tourism sector is estimated to be worth a huge $8.8 trillion every year, according to the World Travel and Tourism Council. Along with established players, the industry has an incredibly vibrant startup scene full of companies looking to disrupt the status quo and capture a slice of the travel industry pie. The investment capital is there, as we know, with Phocuswright’s latest State of Travel Startups report revealing $5.8 billion was invested in travel startups in 2018. So, I want to home in on three key areas where there are still plenty of opportunities for startup innovation and look at some of the exciting things that are already happening in those segments.

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Loyalty goes the extra mile in travel

Article | February 18, 2020

Checking out of a hotel room or disembarking a plane used to have a certain finality to it. Travelers and brands parted ways at the end of the journey, and customer loyalty didn’t go beyond collecting miles or points. Now, reimagined travel experiences are extending customer engagement beyond the trips themselves. And the relationships between brands and travelers are no longer grounded on simple transactions. Travel brands are going beyond simple rewards to redefine loyalty programs around customer service, customer journeys and customer trust.

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How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience

Article | February 25, 2020

To deliver the richer, more fulfilling experiences that travelers crave, travel brands depend on a growing cache of customer data. More data can mean more opportunities to deliver an elevated human experience, personalized to each traveler’s needs and wants. But many brands are opaque about just what data they are collecting, and customers often don’t have any way to know how it may be used, how well it is secured, and what, if any, control they have over their personal information. Hence, the trust that travelers place in the industry is at risk, which ultimately could impact their travel choices.

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Spotlight

Wynn Las Vegas

Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler’s 2018 “Gold List,” a title received for the tenth time.

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