7 Tips for Making a Successful Mobile Booking App for OTAs, Airlines, and Hotels

March 27, 2018 | 112 views

Travel customer expectations have changed significantly over the last several years. As with other consumer-focused industries, near universal smartphone and tablet adoption has affected airline, OTA, and hospitality players. Mobile has become an important part of travel eCommerce. Today’s travelers, especially millennials, are constantly connected and expect a smooth experience on their mobile devices. To meet current consumers expectations, travel providers, strive to achieve end-to-end service coverage, including mobile flight booking, mobile hotel check-in, in-destination booking, and customer support.

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Travel Industry Personnel

Travel Industry Personnel Limited is Canada's largest recruitment firm specializing exclusively in the tourism and travel industry.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Leveraging AI English Language Training Tools to Address Travel Surge

Article | August 2, 2022

Following the relaxation of travel restrictions worldwide, the travel and hospitality industries are bracing for a surge in demand, which will be exacerbated by the upcoming holiday season. As widespread delays and cancellations become more likely, companies like airlines are looking for new ways to put customer experience first. In a global workplace, not being able to speak more than one language, especially English, can hurt productivity and customer service. For this reason, people who work with customers need to have good communication skills. Investing in AI English Language Training Tools Traditional training for staff in the travel and hospitality industries requires in-person sessions. It can be expensive and impractical because employees have tight work schedules and staff operates in different time zones. AI app-based training alternatives solve these key issues, allowing employees to learn "on-the-fly" whenever possible. Digital training alternatives can provide greater levels of personalization for task assignment and user feedback. This individualized approach to staff development is difficult to replicate in large in-person sessions. Because all tasks are given and done digitally, management teams can track each user's progress and how well training is going for the whole department. Offering Excellent Customer Experience English communication is vital to offering an excellent customer experience and long-term profitability as the travel industry recovers. Artificial intelligence-powered English language training solutions stand out from the crowd. This technology has the potential to constantly advance and improve over time, thanks to its own learning community. Ed-tech learning tools that incorporate future-proofed AI technology will enable providers to confidently invest in training, increase staff engagement, and provide best-in-class customer experiences to global travelers. As a result, companies in the travel and hospitality industries that put communication skills training at the top of their list of priorities and speed it up can increase customer loyalty and stay competitive with other market leaders.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Crypto Tourism: A Quick Guide

Article | July 19, 2022

Cryptocurrencies have skyrocketed in popularity in recent years. They have progressed from a speculative asset class to one gaining widespread mainstream acceptance. And it's not just retail investors who are interested; cryptocurrencies are finding applications in various industries, including tourism. Yes, the travel industry, like many others, has warmed up to these virtual digital assets. It has even spawned a new type of operation, namely crypto tourism. Introduction to Crypto Tourism Crypto tourism is categorized into two broad groups: the first has tours and travel packages purchased with cryptocurrency. Emirates Airlines, the biggest airline in the UAE, has said it will soon accept bitcoin as a form of payment. Air Baltic, a Latvian airline, has also been accepting bitcoin for a long time. The second type of crypto tourism is trips and travel packages where crypto conferences, classes, or lectures are a big part of the schedule. You might not understand why someone would take a vacation to go to a lecture or learn about blockchain. Well, most people don't go on vacations like these. Instead, they focus on entrepreneurs and crypto fans who want to network, meet people with similar interests, and discuss business ideas. In addition to the usual sightseeing and relaxing, these crypto trips include talks by well-known speakers and industry veterans. Limitation and Scope Crypto tourism is a small market with few options, and only a small number of travel partners accept crypto payments. Also, the people who put on some crypto trips often use these events to sell ICOs and do other marketing. However, crypto tours are great for people who want to learn about cryptocurrencies, meet others interested in the same things, and relax. They are also great if you want digital money to pay for your trip. Then, you don't have to worry about currency exchange rates or losing cash. A Different Reality Crypto tourism might be niche, but it is a new reality in the travel industry. It allows safe transactions and innovative tours, which many businesses are keen about.

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AIRLINES AND AIRPORTS

Smart Airports: Hassle-free Air Travel & Revenue

Article | July 12, 2022

Airports are embracing data and technology to improve the experience for both passengers and vendors. Such ‘smart airports’ where internet-connected devices control functions like thermostats and security using cloud-based technologies to enhance the consumer experience, are quickly becoming commonplace. The Emergence of Smart Airports Smart Airports were made to solve control and management problems that airports are having more and more of because of the number of people and goods that go through them. Because of this, experts from all over the world are focusing on smart airports, which use the latest developments in telecommunications, infrastructure, robotics, and the Internet of Things (IoT). Advantages of Smart Airports Real-time data improves operational efficiency. Cost reduction, productivity improvement, and operational perfection. Demand optimization through passenger flow control and entry automation. Improved passenger handling, flight control, check-in, etc. Biometric monitoring systems, advanced cyber security, and reliable operations and maintenance improve surveillance and security. Better ground and health surveillance (cleaning frequencies, availability of amenities, etc.). The Revenue Angle A smart airport uses Wi-Fi access points as sensors to track passengers’ location and record their dwell times. With this data, the airport could place signs and ads where they would be seen. While landing travelers previously made few purchases, this airport placed signs for products they may want to buy before leaving where they would be seen. The result was increased sales for retailers and landside revenue for the airport operator. (Source: Deloitte Study) Traveler’s & Airport Operations Experience A traveler constantly interacts with technology systems and stakeholders during his journey through the airport. The smart airport systems influence the traveler’s safety, convenience, and overall experience at the airport. Operations like bag tracking, indoor navigation, in-store beacons, geo-fencing, queue analyzer, biometric screening, Wi-Fi passenger tracking, and building management systems are powered by IoT implementations that make an airport smart. Creating a Smart Airport: The Checklist A well-structured planning process can assist airport leaders in navigating all of the options and gaining confidence in achieving the airport's business objectives. The checklist includes the following steps: Selecting an IoT solution that aligns with your business goals Determine the organizational and technical abilities required to implement the solution Craft a road map to address gaps between the required abilities and existing abilities

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TRAVEL TECHNOLOGY

Big Data In Travel: Triggering Business Transformation

Article | July 7, 2022

Global travel agencies are striving to maintain a competitive edge in the market. They are relying on big data to analyze the current state of the market, automate work processes, and better understand customer needs to streamline their businesses. Big data is now an important part of the future of the travel industry because it helps: Accurate decision-making Customer demand forecasting Service personalization Travel marketing Optimization of pricing strategies How is Big Data Sourced? The following data sources are used to gather big data: UGC Data User-Generated Data (UGC) is the most affordable data to obtain and includes textual data gathered through questionnaires, social networks, and image data. Device Data Device data gives access to GPS data, mobile roaming data, bluetooth data, RFID, WiFi data and more. This data is harder to obtain and is expensive. Transaction Data Web search data, web page visit data, online booking data, etc., constitute transaction data. Advanced web services such as Google Analytics can help collate this data. The sourced data is analyzed using artificial intelligence, machine learning, and natural language processing (NLP). How Is Big Data Changing the Way Travel Companies Operate? With the help of big data, you can increase your performance, get deeper customer insights, and offer an excellent customer experience to travelers. Let us briefly examine how big data can help you achieve all these objectives. Optimize Your Revenue Optimize your costs and accurately predict short-term and long-term revenues. Through customer experience metrics, you can also analyze your profit potential, correctly forecast peak period demand and offer relevant services to customers at the right time. As a result, protect your agency from unexpected expenses and make the most of customer demand. Recognize & Capitalize on Trends Historical, real-time data and a standard analytical approach help you understand the changing trends in the tourism industry. Then, you can swiftly take measures to adapt to these changing trends and capitalize on the ones that contribute to revenue. Bleisure is an excellent example of such a travel trend. Improve Your Marketing Campaigns Big data processes large amounts of information on your target audience and helps you see which marketing campaigns can succeed based on long-term forecasting. Consequently, you can prevent any unexpected losses while executing seasonal marketing campaigns. Additionally, big data collects information on your competitors and target audience in real-time, so you know the kind of marketing campaigns you need to execute to remain ahead in the race. Enhance Brand Reputation Big data considers customer reviews and comments to help you understand which aspects of your business need improvement. Internally collected feedback and big data analysis can create a standard to improve the brand reputation of your agency. Conclusion Big data in the travel industry is more than just a trend; it is a tool for better understanding the market situation and each customer in general (potential and existing). All of this lays the groundwork for a more personalized approach and accurate prediction of what customers want, and contributes to an elevated customer experience and an increase in revenue.

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Travel Industry Personnel

Travel Industry Personnel Limited is Canada's largest recruitment firm specializing exclusively in the tourism and travel industry.

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TRAVEL TECHNOLOGY

Launchtrip Unveils First Travel Platform Designed for Group Trips

Launchtrip | September 30, 2021

Launchtrip the world's first Together-Travel company, today releases its group-centric travel booking app. Available on iOS now, Launchtrip removes the roadblocks historically associated with group-travel by allowing users to plan and book travel based on destination city or event, and the ability to divide costs and pay separately, taking the awkwardness out of invites and chasing down money - all within the native platform's ecosystem. Launchtrip is the first application to address a longstanding challenge for consumers and the hospitality industry: the need to facilitate group bookings in one application including payment processing and soon, with an industry first: fair and transparent pricing. From today, users will be able to: Search by city or event to book accommodation and restaurants close to major sports, music, and entertainment events across the country, with more events being added regularly Book hotel accommodations from a curated selection of 3 - 5 star properties across the country. From independent boutique hotels to 5-star luxury properties and everything in between, Launchtrip offers thousands of hotels across 8 major US cities to start (including New York City, Los Angeles, Chicago, Miami, Orlando, Austin, Phoenix and Las Vegas), with more becoming available every month Review thousands of highly recommended restaurants and book right in the app using Resy as Launchtrip's official restaurant booking partner Split and manage payments of your group trips (available for group trips of 3 or more people) Receive scaling group discounts with partnered hotels Take advantage of Launchtrip's signature 24/7 concierge service - online and with text-driven customer support, powered by humans Ground transportation and travel insurance will be available by the end of the year Google Play store availability will launch in Winter 2021 Customers will also benefit from Launchtrip's 'My Trip' feature, where users can manage all of their group reservations and guest list, meaning they won't be stuck with reservation emails from multiple vendors. Within this feature, users can name their trip, check the trip's guest list and whether they've paid or not, and send reminders to anyone who hasn't yet paid. Launchtrip recently surveyed 1,000 US adults to find that for 25% of Americans, dealing with payment is the most painful part of planning any group trip. A third (34%) of respondents even said they spend hours figuring out how to split costs. To reward these Group Trip 'Heroes' who've had to deal with organizing woes for far too long, Launchtrip is giving away an all-expenses paid vacation (including accomodation at select luxury hotel properties across the country) to one lucky 'Hero' plus three friends. Launchtrip CEO and Founder Julian Ing is dedicated to providing a better travel experience for groups a category that he believes has experienced little innovation in nearly 25 years. "Launchtrip is a new kind of travel booking company and one that we believe will transform the travel and hospitality space. From group travel to complete transparency for consumers and partners, we are committed to creating the best experience possible for our users and are thrilled to open to the public today." SaidJulian Ing,Launchtrip CEO and Founder Looking ahead, Launchtrip will roll out additional features dedicated to creating a seamless travel experience, including curated trip recommendations, an AI-driven rewards system and more About Launchtrip Launchtrip is the Together-Travel company that makes booking group trips easy and rewarding. Founded by entrepreneur Julian Ing, Launchtrip's ethos is to make every experience outstanding, from end to end. Launchtrip's team of advisors include some of the industry's top experts with previous leadership roles within HomeAway (Expedia), MealPal and Tripping.com to name a few. This includes Traci Mercer, Taleeb Noormohamed, Michael Drever, Kathleen Reaume, Terry McBride and Mark Spencer.

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TRAVEL TECHNOLOGY

Elude Launches Travel Discovery Platform, Paving a New Wave of Spontaneous Getaways

Elude | August 09, 2021

Elude, the travel discovery and booking service that is reinventing the vacation experience for all, launched its mobile app today. Elude is the first solution of its kind catering directly to the new traveler who seeks to escape the ordinary by exploring destinations they can afford but might not have known previously existed. By disrupting the traditional and inefficient travel booking model, Elude is the only booking platform answering the question -- Where can I travel for 500 dollars? Elude’s key feature is a budget-first search engine that provides users immediate access to global flights, leaving from the nearest airport, and accommodations within their selected price range. The platform’s personalized onboarding experience customizes trip packages and curates future travel suggestions based on customer’s preferences. Elude is also bringing rewards and credits to travel booking. Whether travelers are looking for a last-minute getaway or an extended stay, Elude is opening access to global destinations, all in line with the customer’s budget. “Shopping for travel is broken, and we are modernizing an archaic system by supercharging the way people plan their vacations,” said Alex Simon, Chief Executive Officer. “People deserve to feel emboldened to explore, and we want our users to have access to the transformative power of travel more often.” Elude was brought to life by avid travelers, Simon and Frankie Scerbo, who craved to travel the globe during college, only to realize all the trips they researched were too expensive. Built from their personal pain points, Elude is granting access to global destinations that travelers can afford to explore. The co-founders closed their initial investments while traveling abroad, raising 2.1 million in funding. Mucker Capital, Unicorn Ventures, Upfront Scout Fund, StartupO, Grayson Capital and Flight VC have invested in Elude. Elude has also attracted industry veteran advisors, including global entrepreneur from Priceline.com Jeff Hoffman, former Airmap CEO Ben Marcus and prominent social media industry leaders such as former Instagram Chief Marketing Officer, Cliff Hopkins, and Snapchat’s Head of International Partnerships, Juan David Borrero. “As an active investor and advisor in the travel industry, I have seen numerous ideas and attempts to reframe the travel booking process, and none of them grabbed my attention the way Elude did,” Hoffman added. “Elude reflects the way many travelers prefer to travel, and yet no one has been able to capture that until now. Frankie and Alex are constantly exploring the pain points travelers face as they create and reimagine the future of the industry. From the beginning, they presented a practical and methodical approach for building a product that will make travelers’ lives easier.” With millennials spending over $200B annually on travel, younger generations are constantly on the move. Simon and Scerbo’s experience growing Elude led to the realization that their users are more interested in making their money last longer. They want multiple trips throughout the year instead of spending large amounts of their disposable income on just one trip each year. “Our users are craving to explore the world differently. Instead of planning trips to landmark locations, our users are searching for quiet treasures that offer refuge from the hustle of city life,” said Scerbo, “We’re thrilled to lead the industry into its next chapter, rebuilding an ecosystem of adventurers that was disjointed during the pandemic.” Elude is perfectly catered to the next generation of travelers, who are eager to share experiences with a greater global community. Today, 97% of vacationers will share vacation posts on social media, and travel creators enable consumers to uncover newfound destinations from their living room. Yet, people are still spending hundreds of hours scrolling to prepare for a trip instead of actively booking vacations. In a feverish time for travel, people are craving adventure, and Elude is imploring everyone to wander more and worry less. About Elude Elude is the only travel discovery and booking platform that allows anyone to plan trips in line with their budget -- instead of location or price. Elude’s key feature is a spontaneous budget-first travel search engine that offers access to global flights and accommodations. Elude’s fully customizable onboarding experience offers curated trip packages and future trip suggestions based on customers’ preferences and interests. By disrupting the traditional travel booking model, Elude is building a community of explorers, allowing anyone to experience the transformative powers of travel more often.

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Booking a Hotel, Why Not Try Parasailing? Travel Websites Push Experiences

The Wall Street Journal | December 06, 2018

Booking companies and hoteliers are trying to sell travelers more online than just a place to stay, an airline ticket or a car rental. These web-based firms also want customers to purchase experiences such as parasailing excursions, food tours, and aquarium adventures. The amount spent by travelers on tours, attractions, events, and activities while traveling has swelled 21% since 2014 to $159 billion, and companies like TripAdvisor Inc., TRIP +0.66%Expedia EXPE +0.35% Group Inc. and Booking Holdings Inc. BKNG +0.76% is trying to get customers to buy more of them online. Currently, about 80% of experiences are booked offline through walk-ups, phone, traditional travel agencies, and hotel concierges, according to travel-research company Phocuswright.

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TRAVEL TECHNOLOGY

Launchtrip Unveils First Travel Platform Designed for Group Trips

Launchtrip | September 30, 2021

Launchtrip the world's first Together-Travel company, today releases its group-centric travel booking app. Available on iOS now, Launchtrip removes the roadblocks historically associated with group-travel by allowing users to plan and book travel based on destination city or event, and the ability to divide costs and pay separately, taking the awkwardness out of invites and chasing down money - all within the native platform's ecosystem. Launchtrip is the first application to address a longstanding challenge for consumers and the hospitality industry: the need to facilitate group bookings in one application including payment processing and soon, with an industry first: fair and transparent pricing. From today, users will be able to: Search by city or event to book accommodation and restaurants close to major sports, music, and entertainment events across the country, with more events being added regularly Book hotel accommodations from a curated selection of 3 - 5 star properties across the country. From independent boutique hotels to 5-star luxury properties and everything in between, Launchtrip offers thousands of hotels across 8 major US cities to start (including New York City, Los Angeles, Chicago, Miami, Orlando, Austin, Phoenix and Las Vegas), with more becoming available every month Review thousands of highly recommended restaurants and book right in the app using Resy as Launchtrip's official restaurant booking partner Split and manage payments of your group trips (available for group trips of 3 or more people) Receive scaling group discounts with partnered hotels Take advantage of Launchtrip's signature 24/7 concierge service - online and with text-driven customer support, powered by humans Ground transportation and travel insurance will be available by the end of the year Google Play store availability will launch in Winter 2021 Customers will also benefit from Launchtrip's 'My Trip' feature, where users can manage all of their group reservations and guest list, meaning they won't be stuck with reservation emails from multiple vendors. Within this feature, users can name their trip, check the trip's guest list and whether they've paid or not, and send reminders to anyone who hasn't yet paid. Launchtrip recently surveyed 1,000 US adults to find that for 25% of Americans, dealing with payment is the most painful part of planning any group trip. A third (34%) of respondents even said they spend hours figuring out how to split costs. To reward these Group Trip 'Heroes' who've had to deal with organizing woes for far too long, Launchtrip is giving away an all-expenses paid vacation (including accomodation at select luxury hotel properties across the country) to one lucky 'Hero' plus three friends. Launchtrip CEO and Founder Julian Ing is dedicated to providing a better travel experience for groups a category that he believes has experienced little innovation in nearly 25 years. "Launchtrip is a new kind of travel booking company and one that we believe will transform the travel and hospitality space. From group travel to complete transparency for consumers and partners, we are committed to creating the best experience possible for our users and are thrilled to open to the public today." SaidJulian Ing,Launchtrip CEO and Founder Looking ahead, Launchtrip will roll out additional features dedicated to creating a seamless travel experience, including curated trip recommendations, an AI-driven rewards system and more About Launchtrip Launchtrip is the Together-Travel company that makes booking group trips easy and rewarding. Founded by entrepreneur Julian Ing, Launchtrip's ethos is to make every experience outstanding, from end to end. Launchtrip's team of advisors include some of the industry's top experts with previous leadership roles within HomeAway (Expedia), MealPal and Tripping.com to name a few. This includes Traci Mercer, Taleeb Noormohamed, Michael Drever, Kathleen Reaume, Terry McBride and Mark Spencer.

Read More

TRAVEL TECHNOLOGY

Elude Launches Travel Discovery Platform, Paving a New Wave of Spontaneous Getaways

Elude | August 09, 2021

Elude, the travel discovery and booking service that is reinventing the vacation experience for all, launched its mobile app today. Elude is the first solution of its kind catering directly to the new traveler who seeks to escape the ordinary by exploring destinations they can afford but might not have known previously existed. By disrupting the traditional and inefficient travel booking model, Elude is the only booking platform answering the question -- Where can I travel for 500 dollars? Elude’s key feature is a budget-first search engine that provides users immediate access to global flights, leaving from the nearest airport, and accommodations within their selected price range. The platform’s personalized onboarding experience customizes trip packages and curates future travel suggestions based on customer’s preferences. Elude is also bringing rewards and credits to travel booking. Whether travelers are looking for a last-minute getaway or an extended stay, Elude is opening access to global destinations, all in line with the customer’s budget. “Shopping for travel is broken, and we are modernizing an archaic system by supercharging the way people plan their vacations,” said Alex Simon, Chief Executive Officer. “People deserve to feel emboldened to explore, and we want our users to have access to the transformative power of travel more often.” Elude was brought to life by avid travelers, Simon and Frankie Scerbo, who craved to travel the globe during college, only to realize all the trips they researched were too expensive. Built from their personal pain points, Elude is granting access to global destinations that travelers can afford to explore. The co-founders closed their initial investments while traveling abroad, raising 2.1 million in funding. Mucker Capital, Unicorn Ventures, Upfront Scout Fund, StartupO, Grayson Capital and Flight VC have invested in Elude. Elude has also attracted industry veteran advisors, including global entrepreneur from Priceline.com Jeff Hoffman, former Airmap CEO Ben Marcus and prominent social media industry leaders such as former Instagram Chief Marketing Officer, Cliff Hopkins, and Snapchat’s Head of International Partnerships, Juan David Borrero. “As an active investor and advisor in the travel industry, I have seen numerous ideas and attempts to reframe the travel booking process, and none of them grabbed my attention the way Elude did,” Hoffman added. “Elude reflects the way many travelers prefer to travel, and yet no one has been able to capture that until now. Frankie and Alex are constantly exploring the pain points travelers face as they create and reimagine the future of the industry. From the beginning, they presented a practical and methodical approach for building a product that will make travelers’ lives easier.” With millennials spending over $200B annually on travel, younger generations are constantly on the move. Simon and Scerbo’s experience growing Elude led to the realization that their users are more interested in making their money last longer. They want multiple trips throughout the year instead of spending large amounts of their disposable income on just one trip each year. “Our users are craving to explore the world differently. Instead of planning trips to landmark locations, our users are searching for quiet treasures that offer refuge from the hustle of city life,” said Scerbo, “We’re thrilled to lead the industry into its next chapter, rebuilding an ecosystem of adventurers that was disjointed during the pandemic.” Elude is perfectly catered to the next generation of travelers, who are eager to share experiences with a greater global community. Today, 97% of vacationers will share vacation posts on social media, and travel creators enable consumers to uncover newfound destinations from their living room. Yet, people are still spending hundreds of hours scrolling to prepare for a trip instead of actively booking vacations. In a feverish time for travel, people are craving adventure, and Elude is imploring everyone to wander more and worry less. About Elude Elude is the only travel discovery and booking platform that allows anyone to plan trips in line with their budget -- instead of location or price. Elude’s key feature is a spontaneous budget-first travel search engine that offers access to global flights and accommodations. Elude’s fully customizable onboarding experience offers curated trip packages and future trip suggestions based on customers’ preferences and interests. By disrupting the traditional travel booking model, Elude is building a community of explorers, allowing anyone to experience the transformative powers of travel more often.

Read More

Booking a Hotel, Why Not Try Parasailing? Travel Websites Push Experiences

The Wall Street Journal | December 06, 2018

Booking companies and hoteliers are trying to sell travelers more online than just a place to stay, an airline ticket or a car rental. These web-based firms also want customers to purchase experiences such as parasailing excursions, food tours, and aquarium adventures. The amount spent by travelers on tours, attractions, events, and activities while traveling has swelled 21% since 2014 to $159 billion, and companies like TripAdvisor Inc., TRIP +0.66%Expedia EXPE +0.35% Group Inc. and Booking Holdings Inc. BKNG +0.76% is trying to get customers to buy more of them online. Currently, about 80% of experiences are booked offline through walk-ups, phone, traditional travel agencies, and hotel concierges, according to travel-research company Phocuswright.

Read More

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