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8 Unusual Activities To Try When You’re On Holiday
| November 17, 2017
As a Mauritian company, and pioneer of the hospitality industry in Mauritius, we are aware of the gift nature has given us: to live in one of the most beautiful islands of the Indian Ocean.
Article | February 19, 2020
AI in travel life cycle and vertical segments / Using AI in the hospitality landscape to enhance hotel reputation, drive revenue and elevate the customer experience to the next level / Travel management companies intend to invest in chatbot technologies / OTAs are using AI to offer travelers deeper personalization and more automated customer service during the search, shop and buy process / Conclusions.
Article | February 17, 2020
The travel and tourism sector is estimated to be worth a huge $8.8 trillion every year, according to the World Travel and Tourism Council. Along with established players, the industry has an incredibly vibrant startup scene full of companies looking to disrupt the status quo and capture a slice of the travel industry pie. The investment capital is there, as we know, with Phocuswright’s latest State of Travel Startups report revealing $5.8 billion was invested in travel startups in 2018. So, I want to home in on three key areas where there are still plenty of opportunities for startup innovation and look at some of the exciting things that are already happening in those segments.
Article | March 9, 2020
With trade shows cancelled and companies limiting or even banning travel, Mark Manduca, aviation analyst at Citi, recently raised the question: “Will corporate travel ever truly recover again?” When the coronavirus crisis is over, will companies that have managed just fine with video conferencing decide to carry on, given how much cheaper it is? We have heard similar questions before. I wrote an article in the early 1990s, after the first Gulf war and the economic downturn, quoting experts who said company bosses had noticed a fall in costs from the resulting decline in travel and decided to make it permanent. Similar things were said after 9/11. Every economic slowdown produces the same statements.
Article | February 25, 2020
To deliver the richer, more fulfilling experiences that travelers crave, travel brands depend on a growing cache of customer data. More data can mean more opportunities to deliver an elevated human experience, personalized to each traveler’s needs and wants. But many brands are opaque about just what data they are collecting, and customers often don’t have any way to know how it may be used, how well it is secured, and what, if any, control they have over their personal information. Hence, the trust that travelers place in the industry is at risk, which ultimately could impact their travel choices.
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