Age of Digital Concierge: Hotel Chatbots Are Redefining CX

Apurva Pathak | June 2, 2022 | 612 views

Age of Digital Concierge
The travel industry is reviving. Tourist spots across the globe are packed with excited explorers. Though it feels like everything is going back to normal, the way people travel has changed. The hospitality tech revolution is making mundane tasks easier and the customer experience richer.

Most travelers prefer self-service over waiting to be served. Online planning and bookings have picked up pace, so have contact-less check-in and 24/7 digital concierge. Hotels must swiftly meet these evolving demands or risk losing in the race. They must incorporate technology into their day-to-day operations to eliminate human error, increase their service efficiency, and, above all, offer an outstanding customer experience.

One of the technology trends reshaping the travel and hospitality industry is digital concierge—hotel chatbots that bring the concierge desk into the palm of a guest’s hand. Convenient, right?


A Sneak Peak into Hotel Chatbots

Hotel chatbots are software applications that communicate with your hotel’s website page visitors and resolve their queries. They are either programmed to behave a certain way or can be AI-powered. Programmed chatbots are configured to answer a limited set of questions. However, they can collect visitor information so your customer executives can get in touch with prospects to resolve their queries or provide them with booking assistance.

On the other hand, AI-powered chatbots use NLP (Natural Language Processing) and ML (Machine Learning) to analye human behaviour and accordingly answer questions.


Digital Concierge Brings in Conversions

Personalized communication forms the crux of customer experience. A desired, non-intrusive interaction between a guest and a chat bot can create strong engagement and help the guest to make a booking at your hotel. In such cases, the bot will forward the booking inquiries directly into the IBE (Internet Booking Engine) and strengthen your direct sales. 30-50% of the chatbot-prospect interactions result in IBE forwarding of booking inquiries. This statistic shows how accepting the guests are of the chatbot’s services. (Source: DialogShift, Olga Heuser)

Chatbots can also be integrated into social media platforms and instant messenger platforms so that guests can directly make bookings from a platform of their choice.


How are Hotel Chatbots Redefining CX?

Apart from bringing in revenue through direct sales, hotel chatbots also create a solid customer experience for the guests, so they don’t go home unsatisfied and give you a good review online.

Here are the ways in which they enhance the customer experience:
  • 24/7 Availability- Chatbots promptly respond to guest queries round the clock
  • Multi-Lingual Support- Languages are not a barrier for them
  • Efficiency- They lighten your hotel staff’s load of answering guest queries
  • Customer Retention- They collect guest information, which helps in retention and follow-up
  • Brand Awareness- They are brand representatives and increase brand awareness through responsiveness

Additionally, AI- powered chatbots can also:
  • Highlight the hotel’s special features upon check-in
  • Recommend places and activities to do around the hotel with pictures and links
  • Request feedback from guests about services
  • Assist with table reservations or pool-side orders


The Cosmopolitan, Las Vegas Used Rose to Impress Guests

The introduction of Rose, a smart chatbot that converses with guests on The Cosmopolitan’s website, changed the game for the hotel. The bot’s playful personality wooed hotel guests. Those who made a booking directly from the website ended up spending 37% more than those who did not engage with her.


Let’s Wrap It Up

A hotel chatbot refines the concierge experience for guests through rapid response times and enhances your hotel’s AI marketing efforts. It can be an invaluable asset for hotel business owners looking to stay ahead in the race.

Spotlight

WebBeds Europe

WebBeds is the world’s second largest accommodation supplier to the travel industry operating its B2B travel business through; Sunhotels, JacTravel and Totalstay (Global & Europe), FIT Ruums (Asia) and Lots of Hotels (Americas, Middle East and Africa). WebBeds provides our global network of travel trade partners with the choice of 250,000 hotels in nearly 10,000 destinations.

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Hospitality Trends

Upselling & Cross-selling Techniques in Hospitality Management

Article | January 3, 2022

Leverage upselling and cross-selling techniques to elevate hospitality & tourism businesses. Discover the strategies used to boost revenue by adapting upselling and cross selling techniques in hotels. 1. Introduction 2. Cross-selling Vs Upselling: Which One Is More Optimal? 2.1. Defining the Two Techniques 2.2. The Key Differences 3. Combining Both the Techniques to Improve Revenue 4. Importance of Implementing the Techniques in Hotel Businesses 5. Conclusion 1. Introduction The hospitality industry is highly competitive, and hotels must find ways to boost revenue beyond room rates and taxes. The key to success in this field is to tailor offers to each customer and encourage them to spend more than they had planned. Cross-selling and up-selling are two effective methods of increasing sales. This article explores these methods' nuances in the hospitality sector. By dissecting the advantages of cross-selling and upselling, we can better understand when it makes sense to implement these tactics for maximum profit. The potency of upselling and cross selling techniques in hotels to improve the business and offer enhances guest experiences. Cross-selling Vs Upselling: Which One Is More Optimal? In the hospitality industry , maximizing revenue and enhancing guest experiences are paramount, and whether to prioritize cross-selling or upselling is a question. While often used interchangeably, these sales techniques hold distinctive positions within the buyer journey. 2.1. Defining the Two Techniques Upselling is a sales approach that offers customers a higher-priced or upgraded service or product that aligns with their interests and preferences. In the hospitality industry, it may encompass enticing guests to upgrade their room selection, such as transitioning from a standard room to a mini-suite, either during the booking process or afterward. Additionally, it may involve presenting guests with hotel packages that provide added value and amenities compared to standalone bookings. The aim is to elevate customers to a higher price category and ensure they enjoy an exceptional stay experience. On the other hand, cross-selling entails encouraging guests to purchase supplementary products or services related to their existing purchases. For instance, this could involve offering a spa package or a romantic dinner to enhance their stay. Cross-selling opportunities in the hospitality industry can include add-on activities like city tours or bicycle rentals, in-room extras such as upgraded amenities or specialized equipment, on-site spa and fitness services, food and beverage options such as dining discounts or meal packages, and other hotel services like complimentary parking or transportation. 2.2. The Key Differences 1. Strategy: Upselling focuses on communicating value to customers, persuading them to opt for a higher-priced or upgraded service or product. The emphasis is on showcasing the benefits and added value of the upsell, ensuring customers see the value in paying extra for a superior experience. On the other hand, cross-selling aims to appeal to impulse buying by enticing customers to purchase additional, related products or services that complement their original purchase. 2. Timing: Timing is crucial in both upselling and cross-selling. With upselling, the timing is most effective when done pre-arrival, ideally a week or two before the guest arrives at the hotel. This allows customers to anticipate their upcoming stay and consider upgrading their room or adding extra amenities. Cross-selling can be implemented post-booking, such as during check-in or through targeted email campaigns when customers have already committed to their initial purchase and are more open to additional offers. 3. Value Perception: Upselling techniques relies on effectively communicating the value and benefits of the upgraded or higher-priced offering. Guests need to see the value in paying extra for the enhanced experience. In contrast, cross-selling often involves appealing to customers' desire for convenience or enjoyment by offering travel management services that enhance their stay without necessarily requiring a significant increase in expenditure. 3. Combining Both the Techniques to Improve Revenue Cross-selling is the most effective post-booking and can be implemented in various ways. Firstly, it can be done at the hotel reception during check-in, where guests can be offered add-on items. Secondly, sending an informative email before arrival to highlight additional services is another compelling cross-selling opportunity. Lastly, when guests express interest in a particular service, it presents an opportunity to introduce them to other relevant options. Upselling, however, is particularly effective when implemented pre-arrival, ideally a week or two before guests arrive at the hotel. This technique can be deployed during the browsing and booking, where customers can be presented with room upgrades and add-on items. It is also fruitful to inform customers about better room options at affordable prices before their arrival, tapping into their anticipation for their upcoming vacation. Furthermore, during check-in, providing guests with information on enhancing their stay by spending a little extra can generate additional revenue. To combine the power of both techniques efficiently, companies must employ specialized software. This software automates room upgrades and the promotion of additional ancillaries, providing customers with the convenience and freedom to choose and bid on attractive upgrades before arrival. Advanced customer journey analytics, such as software offers, enable personalized product offers, increasing sales and hotel revenue. 4. Importance of Implementing the Techniques in Hotel Businesses Implementing upselling and cross-selling techniques is vital for hotel businesses, apartment rentals, and hostels. Hotel upselling techniques and cross selling techniques establishments possess unique opportunities to capitalize on these strategies, similar to how airlines offer seat upgrades, meal additions, and car rental options. When choosing accommodations, travelers invest considerable time and thought into finding a place that aligns with the desired ambiance of their trip. As hosts, this presents an ideal opportunity to offer additional products and activities that complement the property's offerings. Unlike airlines, hotel properties often indicate the activities that guests might be interested in, allowing hosts to select the most relevant products to offer. This could involve tailored offerings such as private guided tours to popular tourist attractions or unique underground graffiti tours based on the guests' preferences and digital travel persona. By providing personalized offerings that cater to the customer's needs, hotel businesses enhance the overall guest experience and deliver excellent service. Activities constitute the third-largest segment of the travel industry and are continuously growing. With data revealing that 46% of travelers engage in sightseeing tours, it becomes evident that upselling and cross-selling will play an increasingly significant role in the hospitality industry. 5. Conclusion In the incredibly competitive hospitality industry, implementing upselling and cross-selling techniques is crucial for hotel businesses. By understanding the nuances and distinctions between these strategies, hotels can target customers strategically and increase revenue streams beyond room rates and taxes. Cross selling techniques encourages impulse purchases by offering additional products or services related to the initial investment. By combining both techniques with specialized software, hotels can personalize their offerings, automate their promotions, and provide a seamless experience for their guests. This strategy not only increases revenue but also caters to guests' various preferences, resulting in increased satisfaction and loyalty. As the activities segment of the travel industry continues to expand, the importance of upselling and cross-selling in hospitality management is anticipated to continue rising. In addition, deploying innovative business travel technology solutions can improve hotel businesses in hospitality industry.

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Travel Technology, Hospitality Trends

Trends and Opportunities in Hospitality Management Careers

Article | June 24, 2022

Embrace the opportunity in hospitality management careers. Make a difference in tourism to benefit businesses & explore rewarding pathways within sustainable hospitality and tourism industry. Contents 1. Introduction 2. Current Trends in Hospitality Management Careers 2.1. Technology Integration in the Hospitality Industry 2.2. Sustainability and Environmental Consciousness 2.3. Personalization and Customization 2.4. Focus on Wellness and Health 3. Importance of Skill Development and Training for Hospitality Management Careers 4. Emerging Opportunities for Hospitality Management Careers 1. Introduction Embarking on a career in hospitality management opens the doors to a captivating world of endless possibilities within a dynamic and continuously expanding industry. Whether aspirations are rooted in hotel management, restaurant operations, event planning, or tourism, the hospitality sector boasts a multitude of diverse roles and avenues to explore. To embark on this exciting journey, a combination of formal education, practical experience, and a service-oriented mindset is paramount. By acquiring the necessary skills, forging connections with industry professionals, and staying attuned to the latest trends, one can strategically position oneself for a fulfilling and ever-evolving career in this thriving field. 2. Current Trends in Hospitality Management Careers 2.1. Technology Integration in the Hospitality Industry The pandemic accelerated consumers' adoption of technology in hospitality industry, while hotels quickly embraced new tools like contactless check-in systems and branded applications. However, a significant digital skills gap persists among hospitality workers, with nearly one in three lacking necessary AI, machine learning, and content-driven marketing competencies. Trends in the hospitality industry presents a tremendous opportunity for individuals seeking a career in hospitality management. Upskilling in digital roles highly sought after by hotel brands, such as digital marketing, cybersecurity, e-commerce sales, data analysis, social media management, mobile app development, and digital guest experience management, can pave the way for a thriving career in the industry. Combining a hospitality management course with specialized training in digital marketing or ICT equips professionals to excel in the digital hotel economy. As the hospitality industry continues integrating technology, skilled individuals with digital expertise will play a vital role in driving innovation, enhancing guest experiences, and staying ahead of the competition. 2.2. Sustainability and Environmental Consciousness 90% of employees believe that companies should prioritize positive impacts on the planet as much as they prioritize profits. Moreover, consumers are increasingly concerned about environmental issues. A survey among 72,000 Hilton guests revealed that approximately 33% preferred hotels with environmental and social programs, emphasizing the significance of sustainability. (Source: ehotelier) Therefore, many hotels embrace sustainable practices, leading to a global shift towards the low-impact hospitality industry. The rise of green hotels contributes to a more environmentally conscious sector and creates additional employment opportunities for hotel staff. The demand for specialized green skills, such as auditing, compliance oversight, and change management, further reinforces the need for specialization in this expanding field. Sustainable hotels and eco-tourism offer a growing array of career options for individuals passionate about the environment, travel and hospitality sector. By pursuing a career in this sector, professionals can contribute to preserving the planet while capitalizing on the increasing demand for sustainability-focused services. 2.3. Personalization and Customization Customers in today's market seek tailored experiences that cater to their unique preferences and needs, prompting hotels and hospitality businesses to prioritize personalized offerings. The rise of technology has played a crucial role in enabling personalization at various touchpoints. From personalized welcome messages to customized recommendations based on guest preferences, hotels harness data and advanced analytics to deliver exceptional and individualized guest experiences. This trend creates exciting opportunities for professionals seeking to excel in hospitality and tourism careers. Roles such as guest experience managers, data analysts, and CRM specialists are in high demand as businesses strive to provide personalized services to their guests. Additionally, expertise in customer relationship management (CRM) systems, data analysis, and guest profiling can significantly enhance career prospects. By staying updated on emerging technologies, honing customer-centric skills, and understanding the importance of data-driven decision-making, hospitality professionals can thrive careers in hospitality industry that are focused on personalization and customization. Embrace this trend, and position yourself at the forefront of delivering unforgettable, tailored experiences in the hospitality industry. 2.4. Focus on Wellness and Health The pandemic has led people to be health conscious, and therefore, they have started prioritizing it, resulting in the growth of people prioritizing health with massive US $1.7 trillion market. With an expected growth rate of 44% in 2022, wellness is the fastest-growing segment of the tourism sector. With this explosion of consumer interest, hotel brands are expanding into the wellness space and acquiring reputable spa, wellness and fitness brands. Hyatt, for example, recently received Two Roads, Miraval and Exhale, and IHG acquired Six Senses. For hotel professionals , this trend opens up a new potential career opportunity that combine expertise in the wellness area with skills relevant to the hotel industry. For those who are passionate about wellness and health and like the idea of a career in beautiful locations and settings, this might be the right pathway in the hospitality and management career. 3. Skill Development & Training Importance for Hospitality Management Careers The hospitality industry is known for its focus on providing exceptional service and creating positive guest experiences. It is a people-oriented sector that relies on the skills and efforts of individuals to ensure customer satisfaction. Skill development is paramount in this industry as it encompasses diverse skills necessary for running a successful enterprise. Hospitality is a deliberate and sustained effort to maintain mutual understanding between organizations and the public, adapting to market requirements. As one of the fastest-growing sectors in the global economy, the industry faces the challenge of aligning its skills requirements with the evolving labor market. With approximately 10% of the global workforce engaged in the tourism and hospitality-related industry, skill development becomes a crucial concern for every entity operating as a hospitality service provider. Effective skill development programs and training initiatives enable professionals to acquire the necessary competencies to excel in their roles and deliver exceptional guest experiences. By investing in skill development and training, individuals in hospitality management careers enhance their abilities and adapt to changing customer demands. Continuous improvement in skills ensures that professionals meet guests' diverse needs and contribute to their organizations' success. 4. Emerging Opportunities for Hospitality Management Careers The hospitality industry is rapidly growing and evolving, presenting exciting career opportunities. To adapt to changing dynamics, the sector emphasizes the importance of skill development and training. The global health crisis has acted as a catalyst for innovation and technology adoption, enhancing customer experiences. Hospitality education has transformed to meet industry demands, ensuring a talented workforce with relevant skill sets. Aspiring students can explore diverse career prospects in hospitality, culinary entrepreneurship, revenue management, media, e-commerce, client servicing, lifestyle consulting, and health & wellness. Bespoke hospitality has expanded beyond traditional hotels, offering personalized experiences like luxury staycations, glamping, and high-end cruises. Culinary entrepreneurship thrives on creativity and unique dining concepts. The health and wellness segment is rapidly growing, focusing on improving customers' physical and mental well-being. Media and technology play significant roles, with social media engagement, e-commerce platforms, and virtual experiences shaping the industry. Customer service, revenue management, and 'human' skills like critical thinking and communication are highly valued. Skill development is crucial for success in the ever-evolving hospitality field. Professionals who embrace continuous learning and stay abreast of industry trends will seize abundant career opportunities in this dynamic sector. 5. Key Takeaway Careers in the hospitality industry offers various opportunities in hotel management, restaurant operations, event planning, and tourism. To succeed in this dynamic field, skill development and training are essential. Emerging trends such as technology integration, sustainability, personalization, and focus on wellness present exciting avenues for hospitality professionals. Digital skills are in high demand as hotels adopt new technologies and emphasize digital marketing, cybersecurity, data analysis, and guest experience management. Sustainability is a growing focus, with green hotels and eco-tourism creating opportunities for professionals with auditing and change management skills. Personalization and customization are key as hotels leverage technology to deliver tailored guest experiences, requiring expertise in guest management and data analysis. The wellness industry is also booming, offering potential career paths for those passionate about health and wellness.

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Hospitality Management

Top 7 Hospitality Management Certification and Courses

Article | July 4, 2023

Embark on transformative journey through top hospitality management certification in the tourism and hospitality industry. Elevate career prospects with industry-recognized hospitality certification. The hospitality industry is a dynamic and fast-growing sector that requires skilled professionals to deliver exceptional guest experiences and drive business success. Whether you are an aspiring hospitality professional or a seasoned industry expert looking to expand your knowledge and enhance your career prospects, pursuing a hospitality management certification or course can be a valuable investment. Hospitality management courses are short-term, specialized training programs designed to offer learner with a comprehensive understanding of hotel management and the hospitality industry. 1. Management Foundations in the Hospitality Industry Experience a transformative journey in hospitality management with the hospitality management certification, Management Foundations in the Hospitality Industry. This advanced course caters to industry experts, equipping them with a comprehensive understanding of motivation, leadership, communication, decision-making, and effective human resources management. Delve into service-driven excellence, ethics, social responsibility, and enhancing consumer experiences. This course consists of four modules covering resource allocation, talent recruitment, interviewing, employee training, performance appraisals, and liability avoidance. To solidify your knowledge, the course features curated readings, interactive discussions, and practice quizzes. Elevate your professional prowess and unlock new horizons in the dynamic hospitality industry. 2. Guest Service in Hospitality and Tourism Enhance your hospitality and tourism industry expertise with the exclusive certification in hospitality management, Guest Service in Hospitality and Tourism. This advanced course caters to industry experts, equipping them with essential skills and knowledge to excel in customer service. Dive into the intricacies of greeting guests with finesse, responding adeptly to complaints, and creating unforgettable experiences. From maintaining composure in challenging situations to demonstrating empathy, you'll master the art of exceptional service. With this course, you can learn and leverage practical strategies to handle common grievances, ensuring guest satisfaction at every turn. This certification program will unlock a world of opportunities in the dynamic field of hospitality management. 3. Introduction to Hospitality Management Embark on a transformative journey with a certificate in hospitality titled, Introduction to Hospitality Management. As you transition into a managerial role, renowned restaurant consultant Mike Ganino shares expert insights in this comprehensive online course. Acquire essential skills, from preparing for your first day as a manager to effective task prioritization, delegation, and confident leadership. This 30m 35s online course will help you to optimize staff rostering, master multitasking, and ensure exceptional service standards. Gain expertise in handling challenging situations with demanding customers and effectively respond to customer feedback. With this course you can unlock new possibilities and elevate hospitality management career. 4. Hospitality Management Cornell Certificate Program Uplift in the hospitality industry with Hospitality Management Cornell Certificate Program. As one of the premier hospitality courses developed by the renowned School of Hotel Administration at Cornell University, this advanced certification equips industry experts with the essential skills and best practices to excel in management roles. From finance and marketing to team building and guest loyalty, you will gain a comprehensive understanding of every facet of hospitality management. The course allows one to learn from renowned experts and participate in virtual Zoom sessions, exploring the industry's trending topics. This certificate program is for a duration of three months, divided into weekly modules of three to five hours per week. 5. Teamwork in the Hospitality Industry Embrace the power of effective teamwork in the dynamic hospitality industry with the comprehensive Teamwork in the Hospitality Industry course to improve your work experience. As a hospitality industry expert, one must understand teamwork's crucial role in enhancing work experiences and driving success. In this microlearning program, organized with four lessons to fit seamlessly into a busy schedule, you'll develop the essential teamwork skills required to thrive in the fast-paced hospitality environment. From understanding the significance of effective communication within teams to practical applications and navigating noisy environments, this course empowers you to elevate collaboration and deliver exceptional results. 6. Understanding Travel and Tourism One of the best hospitality and tourism management certifications, The Understanding Travel and Tourism, a course published by NuYew, is one of the best hospitality management programs to enhance expertise in the thriving world of travel and tourism. This course provides a platform for learners and industry experts to gain valuable insights into the travel industry's fundamentals, benefits, and terminology. Acquire the essential skills necessary for success in this dynamic field and discover renowned global tourist destinations and attractions. In addition, the course also includes the intricacies of business travel, hygiene standards, food safety, and event planning within the hospitality and catering industry. 7. Accounting and Financial Management for Travel Agencies Overcome the difficulties of managing the travel and hospitality businesses' accounting transactions or financial statements with Accounting and Financial Management for Travel Agencies. Designed to help industry experts boost their financial management skills, this course will equip you with the knowledge to navigate accounting transactions effectively, interpret financial statements, and make strategic decisions that drive profitability. With the combination of practical case studies and interactive simulations, the course has been created to develop a deep understanding of accounting principles and learn proven strategies for financial success. Whether aiming to meet investment requirements or comply with industry regulators like IATA, this course ensures you have the skills to manage the agency's financial health. Summing Up Learning has become more accessible and convenient than ever before thanks to the advancements in technology. By embracing the listed hospitality management courses, individuals can equip themselves with the necessary skills and knowledge to thrive in the ever-evolving landscape of the hospitality industry. As we move forward, it is evident that continuous learning and upskilling will be crucial in staying relevant and competitive. The online hotel management certification allows professionals to adapt to the changing demands of the industry and stay ahead of the curve. By harnessing the power of digital platforms and innovative learning methods, individuals can unlock new opportunities and pave the way for a successful career in hospitality management.

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Hospitality Management

Improve Efficiency with 7 Trending Hospitality Management Software

Article | June 29, 2023

Embrace the power of technology and revolutionize your hospitality business! Discover the latest trends in hospitality management software for enhanced efficiency and unforgettable guest experiences. Staying ahead of the competition requires embracing innovative technologies in the rapidly evolving hospitality industry. Hospitality management software is crucial in streamlining operations, enhancing guest experiences, and boosting efficiency. This article will explore seven trending hospitality management software solutions that are revolutionizing the industry. From property management systems to guest experience platforms, these cutting-edge tools offer a wide range of features and capabilities. 1. TravelNet Solutions TravelNet Solutions offers exceptional hospitality property management software, Track, designed to streamline operations and elevate guest experiences. At the heart of Track is its flagship property management system (PMS), a robust solution that efficiently handles all the back-office requirements, including trust accounting, automation, and housekeeping. What sets Track apart is its best-in-class hospitality CRM (customer relationship management) module. Its integrated system enables guest-related activity to link seamlessly with their record, eliminating the need for module switching or legacy record-keeping methods. Everything is securely stored in the cloud, ensuring smooth functionality and accessibility. Additionally, TravelNet Solutions provides Track Pulse Contact Center Software, further enhancing customer interactions. 2. AmTrav AmTrav provides cutting-edge software for hospitality industry that revolutionizes traditional business travel solutions. Unlike clunky and frustrating systems, AmTrav is a seamless software and service platform designed to cater to the needs of modern businesses. Focusing on solving current challenges such as meetings and group travel, it offers a comprehensive suite of features. Its connected platform ensures a unified experience, streamlining business travel management. Tailored specifically for hospitality management systems, it optimizes productivity and efficiency, making travel business a breeze. With its commitment to assisting business travelers, AmTrav goes beyond being a mere software SaaS platform. 3. Operto Guest Technologies Operto's advanced travel and hospitality management software enables seamless oversight of operations by consolidating PMS, access, and guest experience solutions into a user-friendly platform. With its innovative technology, one can effortlessly automate housekeeping scheduling and task management operations. By implementing simple and complex scheduling rules, the platform eliminates guesswork and assigns tasks to the appropriate personnel. Operto Connect is a comprehensive hospitality operating system integrating property management tools into a unified platform. From importing and managing guest reservations to controlling intelligent locks, thermostats, and noise monitoring on a per-room basis, Operto streamlines operations. This hospitality management system will combine IoT hardware solutions with intuitive software to enhance guest experiences and drive operational efficiencies for property owners and managers at scale. 4. Spotnana Spotnana, a hospitality software, revolutionizes travel management with its comprehensive features. The platform simplifies the complexities of travel management by highlighting global travel policies, traveler health and safety, and robust analytics. Powered by a modern infrastructure, it enables a new generation of travel experiences, providing travelers with a wide range of unbiased options through deep direct NDC integrations with major airlines worldwide. Spotnana's platform ensures unprecedented visibility and control on a global scale, empowering businesses to optimize their travel programs. With dynamic global policies and unrivaled search capabilities, Spotnana's hospitality management tools future-proof the travel program and streamline operations. 5. Deem, Inc. Deem is a hospitality management system software that caters to the evolving needs of employees and companies alike. Designed to enhance productivity, problem-solving capabilities, and cost control, Deem provides travel managers with a customizable and user-friendly platform to service their travelers efficiently. With a mobile-first approach, its intuitive suite of travel booking and hospitality management tools, led by Etta, enables seamless hotel, air, and car accommodation bookings from any device. Etta's accessibility and user-friendly interface ensures effortless travel planning, updates, itinerary changes, and more, even while on the go. The hotel management software provider's corporate travel booking solution is adopted by global travel management companies and corporate customers due to its unrivaled searches, personalized support, and valuable program insights. 6. ITILITE A fully integrated travel and expense management solution, ITILITE optimizes spending while ensuring the safety and satisfaction of employees. Founded by experienced corporate travelers who understood the challenges of balancing cost and employee experience, ITILITE identifies the inefficiencies and complexities surrounding business travel. Recognizing the disparity between personal and business travel processes, ITILITE aimed to bring technological advancements to the corporate travel landscape. With unified travel and expense features, the platform drives convenience, control, and savings, empowering organizations worldwide. 7. DIB Travel DIB Travel simplifies travel booking and expense management with its travel management software. Say goodbye to endless searches and multiple open tabs. With DIB Travel, booking hotel, flight, and additional transportation options is done in three minutes. Partnered with renowned platforms like Booking.com and Expedia, DIB Travel provides access to over 1.5 million hotels and a wide selection of flights from major and low-cost airlines. Enjoy the convenience of selecting the preferred options and securing any seat effortlessly. Streamline payment process with DIB Travel's business’ travel management software, which consolidates all travel expenses into a single, concise invoice. Additionally, the software offers customizable policies, approval flows, and a personalized expense management service. In Nutshell Integrating advanced hospitality management software holds immense potential to revolutionize the industry. Imagine a world where smart AI-powered systems seamlessly handle all aspects of property management, guest interactions, and operational processes. These futuristic software solutions utilize machine learning algorithms and predictive analytics to anticipate guest preferences, personalize experiences, and optimize resource allocation. Virtual and augmented reality technologies immerse guests in immersive environments, enhancing their stay and creating unforgettable memories.

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Spotlight

WebBeds Europe

WebBeds is the world’s second largest accommodation supplier to the travel industry operating its B2B travel business through; Sunhotels, JacTravel and Totalstay (Global & Europe), FIT Ruums (Asia) and Lots of Hotels (Americas, Middle East and Africa). WebBeds provides our global network of travel trade partners with the choice of 250,000 hotels in nearly 10,000 destinations.

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Hospitality Trends

Brittain Resorts & Hotels Named One of the Best Places to Work in South Carolina

prnewswire | August 21, 2023

Brittain Resorts & Hotels is thrilled to announce its recent recognition as the only hospitality management company named one of the "Best Places to Work in South Carolina for 2023." This prestigious award highlights the company's unwavering commitment to fostering a positive and enriching work environment for its team members. The Best Places to Work in South Carolina award is a testament to Brittain Resorts & Hotels' dedication to creating a workplace that prioritizes team member well-being, professional growth, and a strong sense of community. With a deep understanding that happy team members lead to exceptional guest experiences, the company has consistently invested in initiatives that promote a healthy work-life balance, open communication, and a culture of inclusivity. "We are extremely proud to receive this esteemed award, which underscores our ongoing efforts to provide our team members with a fulfilling and supportive work environment," said Melissa Bilka, Vice President of Team Member Services at Brittain Resorts & Hotels. "Our team members are the heart and soul of our company, and we are deeply committed to fostering a workplace where they can thrive both personally and professionally." Brittain Resorts & Hotels' dedication to associate development is exemplified through its comprehensive training programs, mentorship opportunities, and career advancement pathways. The company believes in recognizing and celebrating the unique talents and contributions of each team member, encouraging a collaborative and innovative atmosphere. The award also reflects Brittain Resorts & Hotels' commitment to giving back to the local community through various charitable initiatives and volunteer programs. The company's core values of integrity, respect, and excellence extend beyond its guest services and into its relationships with employees and the broader community. About Brittain Resorts & Hotels (BRH) Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations. Since 1943, BRH has been enriching the lives of their team members, guests, partners, and the communities they serve in providing exceptional guest experiences, a supportive work environment, and superior returns. With over 4,000 rooms, suites, and condos in the portfolio, the company currently operates 20+ hotels and resorts and 40+ restaurants & bars within the United States.

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Hospitality Trends

NuZee Subsidiary Dripkit Coffee Partners with The Junto Hotel for Ohio State-Themed In-Room Coffee Solution

prnewswire | August 22, 2023

Dripkit Coffee, a leading single-serve pour over solution for a variety of roasters and wholly owned subsidiary of NuZee Inc. (Nasdaq: NUZE), is teaming up with new Columbus, Ohio hotel, The Junto, to launch an in-room coffee solution honoring Ohio State's 1926 homecoming queen, Maudine, the Holstein cow. In 1727, Benjamin Franklin — you may have heard of him — founded a "club for mutual improvement," which he styled The Junto. Ben's club brought together people from diverse backgrounds to discuss issues and ideas of the time. The Junto hotel is a modern-day embodiment of this idea. With an emphasis on public gathering spaces, the hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. In designing the packets for this collaboration, The Junto and Dripkit teams drew inspiration from the hotel's breakfast and coffee shop, Maudine's. In 1926, when Rosalind Morrison won the distinction of Ohio State University Homecoming Queen and learned that she had received more votes than there were students at the school, she passed her crown to the runner-up, Maudine Ormsby. An esteemed member of the university's dairy herd, known for her award-winning milk production, Maudine was officially declared Queen. The black and white cow print Dripkits featuring a small yellow crown can be found in all 198 rooms of the hotel for guests that need a pick-me-up before heading down to Maudine's for breakfast, visiting the hotel's two restaurants or walkup food window, meeting in the multiple event spaces, or hitting one of the many amenities including a gym, patio, working spaces, and "Gear Garage," where hotel guests can borrow bicycles, kayaks, paddleboards, instant cameras, backpacks, and GoPro video cameras. Founded in 2017 by Ilana Kruger, Dripkit offers single serve pour over coffee formats on a large scale to combine convenience and quality. Dripkits produce a 10oz cup of coffee using 17g of roasted and ground coffee without the prep or cleanup of a traditional pour over. The just-add-water format enables hotel guests and visitors to brew the perfect cup of coffee in two minutes and enjoy freshly roasted specialty coffee on-the-go, sans equipment, and without the mess. The Junto joins an esteemed line of Dripkit hospitality partners, which include Kayak and Autocamp. Dripkit Coffee is a business division of the NuZee (NASDAQ: NUZE) brand portfolio. To learn more, please visit https://dripkit.coffee. About The Junto The Junto is an independent hotel developed by Columbus-based Rockbridge, under the company's Makeready division. This is Makeready's first Columbus hotel, following hotels in Savannah, Charleston, Nashville, Denver and Dallas. The company is planning a second hotel in the Merchant Building underway next to the North Market. About Dripkit Dripkit offers a large-size single serve pour over format that delivers what it believes to be a barista-quality coffee experience to coffee drinkers in the United States. The brand has combined its focus on convenience and quality, as well as a goal of using first-rate, ethically sourced coffee beans, to become a leader in the single serve coffee category. About NuZee Coffee NuZee, Inc., (NASDAQ: NUZE), is a leading co-packing company for single serve coffee formats that partners with companies of all sizes to help them develop within the single serve and private label coffee category. Providing innovative and eco-conscious solutions with the flexibility and capacity for both small roasters and large global brands, NuZee is revolutionizing the way single serve coffee is enjoyed in the United States. Through the brand's unique process, NuZee fulfills every aspect of co-packing needs, from roasting and blending, to packing and packaging. NuZee has production facilities in the United States and Korea.

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Hospitality Trends

Ask Parker the Polar Bear! Quark Expeditions' new AI-driven partner portal makes every travel advisor a polar expert

prnewswire | August 29, 2023

Quark Expeditions, the global leader in polar adventures, announces the launch of a new Partner Portal for travel advisors and their firms—including an industry-first AI platform that will make every advisor a polar expert. "Our Partner Portal for travel advisors offers unmatched, industry-leading innovation and efficiency," said Wendy Batchelor, Vice President of Marketing for Quark Expeditions. "Anchored by the best team and the deepest experience in our sector, our blend of one-stop digital resources and lightning-fast AI tools will fuel sales success for our polar expedition partners—and this is only phase one; look for more exciting developments soon!" From customizable promotional and marketing materials, to the latest polar news and incentives plus Quark Expeditions' learn-from-anywhere PolarPRO training platform, the Partner Portal provides both inspiration and education—along with Parker the Polar Bear, the industry's first real-time, AI-driven virtual polar resource! "Our new AI-enabled virtual assistant leverages secure, cutting-edge language models trained by our own technology team using extensive in-house knowledge repositories," said Rajesh Thiagarajan, Director of Digital Products with Quark Expeditions' global development team. "Parker, together with the full suite of digital resources on the Partner Portal, will reduce time demands for advisors through fast and accurate answers to every polar client's questions." To learn more about the Partner Portal and its AI capabilities, travel advisors can contact the Quark Expeditions sales team—or click here to register and launch their polar expedition sales journey today! About Quark Expeditions The global leader in polar adventures for more than 30 years. The most passionate and seasoned team in the industry, taking explorers to the ends of the earth. Going where few ever dream, and walking where few ever will. Delivering extraordinary experiences and enriching lives through travel, Quark Expeditions is a Travelopia specialist company.

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Hospitality Trends

Brittain Resorts & Hotels Named One of the Best Places to Work in South Carolina

prnewswire | August 21, 2023

Brittain Resorts & Hotels is thrilled to announce its recent recognition as the only hospitality management company named one of the "Best Places to Work in South Carolina for 2023." This prestigious award highlights the company's unwavering commitment to fostering a positive and enriching work environment for its team members. The Best Places to Work in South Carolina award is a testament to Brittain Resorts & Hotels' dedication to creating a workplace that prioritizes team member well-being, professional growth, and a strong sense of community. With a deep understanding that happy team members lead to exceptional guest experiences, the company has consistently invested in initiatives that promote a healthy work-life balance, open communication, and a culture of inclusivity. "We are extremely proud to receive this esteemed award, which underscores our ongoing efforts to provide our team members with a fulfilling and supportive work environment," said Melissa Bilka, Vice President of Team Member Services at Brittain Resorts & Hotels. "Our team members are the heart and soul of our company, and we are deeply committed to fostering a workplace where they can thrive both personally and professionally." Brittain Resorts & Hotels' dedication to associate development is exemplified through its comprehensive training programs, mentorship opportunities, and career advancement pathways. The company believes in recognizing and celebrating the unique talents and contributions of each team member, encouraging a collaborative and innovative atmosphere. The award also reflects Brittain Resorts & Hotels' commitment to giving back to the local community through various charitable initiatives and volunteer programs. The company's core values of integrity, respect, and excellence extend beyond its guest services and into its relationships with employees and the broader community. About Brittain Resorts & Hotels (BRH) Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations. Since 1943, BRH has been enriching the lives of their team members, guests, partners, and the communities they serve in providing exceptional guest experiences, a supportive work environment, and superior returns. With over 4,000 rooms, suites, and condos in the portfolio, the company currently operates 20+ hotels and resorts and 40+ restaurants & bars within the United States.

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Hospitality Trends

NuZee Subsidiary Dripkit Coffee Partners with The Junto Hotel for Ohio State-Themed In-Room Coffee Solution

prnewswire | August 22, 2023

Dripkit Coffee, a leading single-serve pour over solution for a variety of roasters and wholly owned subsidiary of NuZee Inc. (Nasdaq: NUZE), is teaming up with new Columbus, Ohio hotel, The Junto, to launch an in-room coffee solution honoring Ohio State's 1926 homecoming queen, Maudine, the Holstein cow. In 1727, Benjamin Franklin — you may have heard of him — founded a "club for mutual improvement," which he styled The Junto. Ben's club brought together people from diverse backgrounds to discuss issues and ideas of the time. The Junto hotel is a modern-day embodiment of this idea. With an emphasis on public gathering spaces, the hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. In designing the packets for this collaboration, The Junto and Dripkit teams drew inspiration from the hotel's breakfast and coffee shop, Maudine's. In 1926, when Rosalind Morrison won the distinction of Ohio State University Homecoming Queen and learned that she had received more votes than there were students at the school, she passed her crown to the runner-up, Maudine Ormsby. An esteemed member of the university's dairy herd, known for her award-winning milk production, Maudine was officially declared Queen. The black and white cow print Dripkits featuring a small yellow crown can be found in all 198 rooms of the hotel for guests that need a pick-me-up before heading down to Maudine's for breakfast, visiting the hotel's two restaurants or walkup food window, meeting in the multiple event spaces, or hitting one of the many amenities including a gym, patio, working spaces, and "Gear Garage," where hotel guests can borrow bicycles, kayaks, paddleboards, instant cameras, backpacks, and GoPro video cameras. Founded in 2017 by Ilana Kruger, Dripkit offers single serve pour over coffee formats on a large scale to combine convenience and quality. Dripkits produce a 10oz cup of coffee using 17g of roasted and ground coffee without the prep or cleanup of a traditional pour over. The just-add-water format enables hotel guests and visitors to brew the perfect cup of coffee in two minutes and enjoy freshly roasted specialty coffee on-the-go, sans equipment, and without the mess. The Junto joins an esteemed line of Dripkit hospitality partners, which include Kayak and Autocamp. Dripkit Coffee is a business division of the NuZee (NASDAQ: NUZE) brand portfolio. To learn more, please visit https://dripkit.coffee. About The Junto The Junto is an independent hotel developed by Columbus-based Rockbridge, under the company's Makeready division. This is Makeready's first Columbus hotel, following hotels in Savannah, Charleston, Nashville, Denver and Dallas. The company is planning a second hotel in the Merchant Building underway next to the North Market. About Dripkit Dripkit offers a large-size single serve pour over format that delivers what it believes to be a barista-quality coffee experience to coffee drinkers in the United States. The brand has combined its focus on convenience and quality, as well as a goal of using first-rate, ethically sourced coffee beans, to become a leader in the single serve coffee category. About NuZee Coffee NuZee, Inc., (NASDAQ: NUZE), is a leading co-packing company for single serve coffee formats that partners with companies of all sizes to help them develop within the single serve and private label coffee category. Providing innovative and eco-conscious solutions with the flexibility and capacity for both small roasters and large global brands, NuZee is revolutionizing the way single serve coffee is enjoyed in the United States. Through the brand's unique process, NuZee fulfills every aspect of co-packing needs, from roasting and blending, to packing and packaging. NuZee has production facilities in the United States and Korea.

Read More

Hospitality Trends

Ask Parker the Polar Bear! Quark Expeditions' new AI-driven partner portal makes every travel advisor a polar expert

prnewswire | August 29, 2023

Quark Expeditions, the global leader in polar adventures, announces the launch of a new Partner Portal for travel advisors and their firms—including an industry-first AI platform that will make every advisor a polar expert. "Our Partner Portal for travel advisors offers unmatched, industry-leading innovation and efficiency," said Wendy Batchelor, Vice President of Marketing for Quark Expeditions. "Anchored by the best team and the deepest experience in our sector, our blend of one-stop digital resources and lightning-fast AI tools will fuel sales success for our polar expedition partners—and this is only phase one; look for more exciting developments soon!" From customizable promotional and marketing materials, to the latest polar news and incentives plus Quark Expeditions' learn-from-anywhere PolarPRO training platform, the Partner Portal provides both inspiration and education—along with Parker the Polar Bear, the industry's first real-time, AI-driven virtual polar resource! "Our new AI-enabled virtual assistant leverages secure, cutting-edge language models trained by our own technology team using extensive in-house knowledge repositories," said Rajesh Thiagarajan, Director of Digital Products with Quark Expeditions' global development team. "Parker, together with the full suite of digital resources on the Partner Portal, will reduce time demands for advisors through fast and accurate answers to every polar client's questions." To learn more about the Partner Portal and its AI capabilities, travel advisors can contact the Quark Expeditions sales team—or click here to register and launch their polar expedition sales journey today! About Quark Expeditions The global leader in polar adventures for more than 30 years. The most passionate and seasoned team in the industry, taking explorers to the ends of the earth. Going where few ever dream, and walking where few ever will. Delivering extraordinary experiences and enriching lives through travel, Quark Expeditions is a Travelopia specialist company.

Read More

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