AI CRM and Online Booking Tipped To Boost Travel Recovery

Phocuswire | May 27, 2022 | 235 views

AI CRM and Online Booking
Travel technology professionals view tech as the way to help travel come back stronger, according to research.

The TravelTech Show (formerly TTE Europe) polled buyers and suppliers who listed artificial intelligence, customer relationship management and online booking tools as the top three technologies to help boost recovery.

Rounding out the top five were self-service portals and innovative payment options.

The findings will be unsurprising to many in the industry already looking to AI, the cloud and other technologies to boost efficiency and improve the customer experience.

Brian Sheerin, managing director of SABS Travel Technologies, says: Allowing travelers to self-book through an OBT [online booking tool] while still providing simple methods to communicate, such as online chat, are key to reducing customer frustration and allowing travel businesses the space to restructure, to resource and to meet customer expectations. OBTs were already playing a massive part in booking travel pre-pandemic and now it is even more important in the role of rebuilding the sector and customer confidence in it.”In recent weeks, American Airlines announced a far-reaching partnership with Microsoft, Expedia Group unveiled its new tech platform Open World and Miami Airport announced its rollout of biometric boarding technology.

Payment developments and other advances in travel fintech also have been highlighted recently as an increasing priority to the industry as it looks to find new revenue streams.

The TravelTech Show research also quizzed participants on the top challenges facing the travel technology industry currently, with economic uncertainty taking the top slot (52%), followed by COVID-19 restrictions (46%) and climate change (36%).

Cyber security took fourth place compared to two years ago when it was in seventh place.

Meanwhile, sustainable travel moved to seventh place compared to the second-place spot it held in 2020.

Spotlight

Touring Cars Motorhome Rental

Touring Cars is the leading provider of motorhome holidays in Europe and specializes in high-end motorhome vacations, guaranteeing satisfied customers through their 34 years of motorhome rental experience. Their rental station network covers all major airports within Europe and their company sales office is located in Helsinki, Finland. Touring Cars’ rental fleet consists of hundreds of premium-quality motorhomes and through Touring Cars´ franchise expansion strategy this number will double within the next years. Touring Cars prides itself with a unique customer service experience from the first until the last minute of each motorhome rental.

OTHER ARTICLES
TRAVEL TECHNOLOGY

Bump Revenue with Flight Ticket Reservation System

Article | June 16, 2022

Flight carriers across the world are constantly processing bookings from travelers. To keep up with the demand, they need to be on top of everything. Technological advances have helped airline reservations move away from a manual system. At a time when commercial aviation relied on physical systems, they offered tickets through dedicated reservation centers dotting popular cities. Such facilities had employees to assign paper tickets to travelers. These paper tickets represented the sale of a seat on a flight. But as more and more people could afford air travel, alterations became necessary and a stressful process. The challenges in airline reservation were mostly related to mobility, alterations, and refund and the solution was an online flight ticket reservation system that addressed them all at once. Cut to 2022. Today, we book flight tickets on-the-go using an automated passenger reservation system, thanks to the computerized reservation systems that are crucial for any airline company or tour operator to offer outstanding customer experience to travelers. Airline Reservation System: Getting into the Nitty-gritty The airline industry is not an exception to cut-throat competition, as the number of airline companies has seen a rapid increase in the last few decades. Every company is trying to adopt a new technological solution or business strategy that can help generate higher revenue, offer its customers a satisfying customer experience, and remain up-to-speed with the dynamic demands of the industry. This need to stay ahead of the game led to the creation of the airline reservation system. An airline reservation system is a web-based flight booking engine used to conduct flight bookings. The bookings are made by collating information such as airline schedules, fare tariffs, passenger reservations, and PNRs with the help of global distribution systems. This system provides real-time inventory and rates for travel agents and travelers so they can choose from the many options available. Flight Ticket Reservation System Streamlines Flight Booking Processes A flight reservation system streamlines air ticket booking with key features that make it easy for a travel agent or traveler to book a ticket from their computers or phones. Here are the components of online flight ticket reservation system: Reservation Management Inventory Management Multi-city search Option Payment Gateway Integration A Mobile-friendly design A Customizable System Online Reservation Facility Multi-language Compatibility Why Airline Companies and Tour Providers Depend on Travel Tech Providers? Airline companies like yours make it a point to use a computer reservation system to achieve their revenue goals. Tour operators also rely heavily on flight ticket reservation system so that they can offer their end customers a platform for mobile airline reservation. Let us take a look at the many ways an online flight ticket reservation systems has changed the airline industry: Bookings Don’t Have to Wait Tour operators and travelers can buy flight tickets 24/7 without having to visit a physical counter. This increases convenience and makes the process of booking a ticket hassle-free. Consequently, your business remains available for your customers through your flight ticket reservation system provider around the clock, so they don’t have to struggle to book the ticket. Your Staff Can Focus on More Important Tasks With the help of an online booking system, you can reduce the administrative time that your staff spends on tedious filing and noting down customer information. Easily automate key tasks such as payments, report generations, waiver signing, and reservation and let your staff focus on other important tasks. Additionally, customer success teams can give their time to important issues than mitigating smaller challenges. API Integrations are Your Best Friend Online booking systems allow API integrations with large distributors and well-known brands within the travel sector. This can make your airline visible to a larger customer base. Such tech integrations can get you more bookings and help you with branding. Offer an Enhanced Customer Experience When you integrate flight ticket reservation system solution into your website, you offer end customers a seamless experience. They are in charge of the entire process, right from exploring the flights you offer to checking-in at a time that is convenient for them. Get Insights into Your Business You can get valuable insights through the analytics dashboard that tells you about popular sellers, add-ons, time-slots, and seasons using a flight ticket reservation system technology. You can get a clear idea on what’s working for the customers and what isn’t. You can improve your offerings and business processes to achieve business growth. Last Thoughts Integrating an online flight reservation system into your airline or tour operations business can help you keep up with the current market trends, and grow your sales and market share.

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TRAVEL TECHNOLOGY

Which Technologies Are Transforming Travel in 2020?

Article | May 20, 2022

Like most industries, the travel and tourism sector is experiencing a tech revolution. Innovative new technology is disrupting old methods and transforming the shape of the industry. In fact, the travel and tourism sector is in a significant growth period, mostly driven by tech advancements. Certainly, tech has been the driving force behind making it easier for people to access travel. Of course, the notion of technology reshaping industries is something that is happening across sectors. When looking at how tech is changing travel, we can also see similar movements in other areas of business. For example, the gambling industry is being driven into interesting new areas by technology, with sites like bet-ny.com providing a full casino experience online. This push has allowed people to access betting in innovative new ways and from anywhere at any time, provided they have an internet connection.

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TRAVEL TECHNOLOGY, AIRLINES AND AIRPORTS

Why tourism providers are still working on travel personalisation

Article | August 2, 2022

It should come as no surprise that even as we enter the new decade, industries such as retail and travel are seeing continued investments in digital platforms and solutions aimed at delivering hyper personalisation. The reason is that millennials have risen in purchasing power, becoming the dominant driver of business and growth. Any business that market its products or services to this audience must adapt and develop innovative approaches to address dramatic shifts in customer behaviour, as well as the demands for mobile and social media.

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Travel tech pros put sustainability behind economy as key challenges for 2020

Article | February 10, 2020

Economic uncertainty is deemed to be the biggest challenge facing the travel industry, ahead of climate change and sustainability issues, according to new research. A survey by Travel Technology Europe, sister brand of PhocusWire, reveals that 53% of those polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%. The study was carried out in the run-up to the United Kingdom's general election in early December 2019, so the challenge of economic uncertainty is not that surprising.

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Spotlight

Touring Cars Motorhome Rental

Touring Cars is the leading provider of motorhome holidays in Europe and specializes in high-end motorhome vacations, guaranteeing satisfied customers through their 34 years of motorhome rental experience. Their rental station network covers all major airports within Europe and their company sales office is located in Helsinki, Finland. Touring Cars’ rental fleet consists of hundreds of premium-quality motorhomes and through Touring Cars´ franchise expansion strategy this number will double within the next years. Touring Cars prides itself with a unique customer service experience from the first until the last minute of each motorhome rental.

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TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

Fareportal and Amadeus Expand Partnership with Integration of NDC Offers

Fareportal | November 18, 2022

Fareportal’s prominence in the travel industry’s adoption of new distribution capability (NDC) to advance travel retailing is growing with its most recent integration of NDC with Amadeus, a leader in global travel technology and long-time partner of Fareportal. The company behind leading online travel agencies CheapOair and OneTravel, Fareportal has been a front-runner in NDC integrations, with multiple airlines supported over the past few years. Amadeus has been a major driver of NDC since the technology standard’s inception and has heavily invested in retailing capabilities to enable this transition for our industry. Amadeus is live with NDC-enabled content in every region of the world and deeply committed to progressing NDC adoption and collaborating to unlock opportunities for value creation. Fareportal is leveraging the benefits of the Amadeus Travel Platform to access NDC-enabled content. Among the advantages is the ability for travel sellers to search, compare, book, and service air content through one single platform. Amadeus currently is partnering with more than 20 airlines to distribute NDC-sourced content in the Amadeus Travel Platform. More than half of them are already making their NDC content available in Amadeus. For the air traveler, the benefit of NDC comes in the form of enhanced retail offerings via a single platform. Passengers can access the full suite of products offered by an airline, all within the OTA’s digital ecosystem. Amadeus’ NDC-enabled solutions allow for complex servicing capabilities for NDC offers, which help streamline customer support, providing the ability to help those travelers who require post transaction service. “Our partnership with Amadeus has continued to grow and expand over the years. This latest integration highlights the strength of its solutions and the benefit Amadeus provides to our brands, CheapOair and OneTravel.” -Werner Kunz-Cho, Fareportal CEO Sam Abdou, Executive Vice President, Airline Distribution, Search and Online, Amadeus, adds, “The fact that our long-term relationship with Fareportal continues to grow is a testament to the strength of our teams and their dedication to technology innovation. We believe that NDC is critical to the advancement of travel retailing and we are dedicated to driving its growth and success for the benefit of all players. Today’s announcement with Fareportal is significant given the role online travel agencies play in advancing NDC and accelerating its adoption around the world. About Fareportal: Fareportal is a travel technology company powering a next generation travel concierge service. Utilizing its innovative technology and company-owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel, and other travel and add-on ancillaries.  About Amadeus: Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries. We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys. Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last ten years.To find out more about Amadeus, visit www.amadeus.com.

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Optii to Roll out Its Hotel Operations Platform at The Alexander

The Alexander and Optii Solutions | November 17, 2022

Optii Solutions, the leading hotel operations software, today announced that The Alexander, A Dolce Hotel in Indianapolis has selected Optii as its hotel operations platform. The Alexander has adopted the full Optii platform to support its hotel operations team to work more efficiently and effectively. The property features 209 rooms across two towers, with 157 hotel rooms, and 52 extended stay residences. This layout and room mix increases the operational complexity, especially for the housekeeping staff when it comes to turnaround times and cleaning sequences. Kevin Green, Director of Operations, The Alexander, said: “We are always looking at how we can improve both the efficiency of our operation and the guest experience we provide. Using Optii to automate our housekeeping teams’ cleaning routes has saved us a considerable amount of time, so that guests can have earlier access to their rooms. Overall, guest satisfaction has been high since Optii’s adoption, and less time is wasted between when a room attendant is finishing a room and starting the next clean. It’s a win-win. “We are thrilled to have The Alexander as a customer. The dedication to sharing arts and culture with guests, really drives home what exceptional hospitality and experiences is all about. We are glad that we can play a part in removing operational challenges, so that the staff can focus on sharing the beautiful property with their guests.” -Katherine Grass, CEO, Optii Solutions, About The Alexander Nestled in the CityWay area of downtown Indianapolis, The Alexander, A Dolce Hotel, pairs contemporary design with unparalleled hospitality. Blocks from both the Gainbridge Fieldhouse and Lucas Oil Stadium, the downtown Indianapolis hotel is only minutes from top attractions and local events, including museums, professional sports, and the Indiana Convention Center. About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information about Optii, please visit: www.optiisolutions.com

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Travis Launches Bookable Links Product to Enable Influencers to Earn from Travel Brands They Love

Travis | November 25, 2022

Travis, a platform that enables travel influencers to share and earn from the brands they love, announced the launch of its Bookable Links product. The product is now available to a select group of creators — including access to over 10,000 hotels globally with notable brands such as Marriott, Intercontinental and Graduate Hotels — before wide release in 2023. Later global access launch will be available to all social media creators — with no minimum follower requirement or upfront subscription fees. With Travis Bookable Links, influencers create bookable links of hotels they’ve stayed at, and add it to any of their social media posts or profiles. It gives their followers the option to book hotels right at the point of inspiration. When the booking is completed on Travis, creators earn a cut of the booking value. “The majority of micro-creators and influencers who have under 100,000 followers create content for free, or depend on one-off brand deals to earn income, With our Bookable Links product, we provide a new path for revenue for these creators, while streamlining the process that aspiring travelers can take to visit their top destinations.” -Nicole Tj, cofounder of Travis Creators are changing how consumers discover travel by increasingly influencing vacation preferences and spending decisions. However, the tools and infrastructure that enables them to earn off their influencer efforts is lacking. Travis’ internal research with micro-creators shows that while paid brand deals make up 90% of creator income, only 10% of influencer content is actually paid for. Travis stepped in to empower creators with a way to earn passive, recurring income from the other 90% of their content. In a world where typical influencers have started losing influence because everyone knows what #ad means, creators have a tricky line to walk between trust and profitability, says TikTok travel influencer Marissa Klurstein. “As a travel creator, it seems about time there's a way to share the places we really love and in return get rewarded for our honesty, experience and good taste. Co-founders Nicole Tj and Thomas Lo are ex-creators themselves, with experience managing influencer campaigns, and extensive expertise working with tourism and travel organizations over the last 10 years. With their unique insight to the challenges faced by both creators and brands across the travel industry, and avid travelers themselves — they are building Travis with the mission to empower anyone to become a travel creator.

Read More

TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

Fareportal and Amadeus Expand Partnership with Integration of NDC Offers

Fareportal | November 18, 2022

Fareportal’s prominence in the travel industry’s adoption of new distribution capability (NDC) to advance travel retailing is growing with its most recent integration of NDC with Amadeus, a leader in global travel technology and long-time partner of Fareportal. The company behind leading online travel agencies CheapOair and OneTravel, Fareportal has been a front-runner in NDC integrations, with multiple airlines supported over the past few years. Amadeus has been a major driver of NDC since the technology standard’s inception and has heavily invested in retailing capabilities to enable this transition for our industry. Amadeus is live with NDC-enabled content in every region of the world and deeply committed to progressing NDC adoption and collaborating to unlock opportunities for value creation. Fareportal is leveraging the benefits of the Amadeus Travel Platform to access NDC-enabled content. Among the advantages is the ability for travel sellers to search, compare, book, and service air content through one single platform. Amadeus currently is partnering with more than 20 airlines to distribute NDC-sourced content in the Amadeus Travel Platform. More than half of them are already making their NDC content available in Amadeus. For the air traveler, the benefit of NDC comes in the form of enhanced retail offerings via a single platform. Passengers can access the full suite of products offered by an airline, all within the OTA’s digital ecosystem. Amadeus’ NDC-enabled solutions allow for complex servicing capabilities for NDC offers, which help streamline customer support, providing the ability to help those travelers who require post transaction service. “Our partnership with Amadeus has continued to grow and expand over the years. This latest integration highlights the strength of its solutions and the benefit Amadeus provides to our brands, CheapOair and OneTravel.” -Werner Kunz-Cho, Fareportal CEO Sam Abdou, Executive Vice President, Airline Distribution, Search and Online, Amadeus, adds, “The fact that our long-term relationship with Fareportal continues to grow is a testament to the strength of our teams and their dedication to technology innovation. We believe that NDC is critical to the advancement of travel retailing and we are dedicated to driving its growth and success for the benefit of all players. Today’s announcement with Fareportal is significant given the role online travel agencies play in advancing NDC and accelerating its adoption around the world. About Fareportal: Fareportal is a travel technology company powering a next generation travel concierge service. Utilizing its innovative technology and company-owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel, and other travel and add-on ancillaries.  About Amadeus: Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways. We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries. We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys. Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last ten years.To find out more about Amadeus, visit www.amadeus.com.

Read More

TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Optii to Roll out Its Hotel Operations Platform at The Alexander

The Alexander and Optii Solutions | November 17, 2022

Optii Solutions, the leading hotel operations software, today announced that The Alexander, A Dolce Hotel in Indianapolis has selected Optii as its hotel operations platform. The Alexander has adopted the full Optii platform to support its hotel operations team to work more efficiently and effectively. The property features 209 rooms across two towers, with 157 hotel rooms, and 52 extended stay residences. This layout and room mix increases the operational complexity, especially for the housekeeping staff when it comes to turnaround times and cleaning sequences. Kevin Green, Director of Operations, The Alexander, said: “We are always looking at how we can improve both the efficiency of our operation and the guest experience we provide. Using Optii to automate our housekeeping teams’ cleaning routes has saved us a considerable amount of time, so that guests can have earlier access to their rooms. Overall, guest satisfaction has been high since Optii’s adoption, and less time is wasted between when a room attendant is finishing a room and starting the next clean. It’s a win-win. “We are thrilled to have The Alexander as a customer. The dedication to sharing arts and culture with guests, really drives home what exceptional hospitality and experiences is all about. We are glad that we can play a part in removing operational challenges, so that the staff can focus on sharing the beautiful property with their guests.” -Katherine Grass, CEO, Optii Solutions, About The Alexander Nestled in the CityWay area of downtown Indianapolis, The Alexander, A Dolce Hotel, pairs contemporary design with unparalleled hospitality. Blocks from both the Gainbridge Fieldhouse and Lucas Oil Stadium, the downtown Indianapolis hotel is only minutes from top attractions and local events, including museums, professional sports, and the Indiana Convention Center. About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information about Optii, please visit: www.optiisolutions.com

Read More

DESTINATION AND TOURISM,INDUSTRY OUTLOOK

Travis Launches Bookable Links Product to Enable Influencers to Earn from Travel Brands They Love

Travis | November 25, 2022

Travis, a platform that enables travel influencers to share and earn from the brands they love, announced the launch of its Bookable Links product. The product is now available to a select group of creators — including access to over 10,000 hotels globally with notable brands such as Marriott, Intercontinental and Graduate Hotels — before wide release in 2023. Later global access launch will be available to all social media creators — with no minimum follower requirement or upfront subscription fees. With Travis Bookable Links, influencers create bookable links of hotels they’ve stayed at, and add it to any of their social media posts or profiles. It gives their followers the option to book hotels right at the point of inspiration. When the booking is completed on Travis, creators earn a cut of the booking value. “The majority of micro-creators and influencers who have under 100,000 followers create content for free, or depend on one-off brand deals to earn income, With our Bookable Links product, we provide a new path for revenue for these creators, while streamlining the process that aspiring travelers can take to visit their top destinations.” -Nicole Tj, cofounder of Travis Creators are changing how consumers discover travel by increasingly influencing vacation preferences and spending decisions. However, the tools and infrastructure that enables them to earn off their influencer efforts is lacking. Travis’ internal research with micro-creators shows that while paid brand deals make up 90% of creator income, only 10% of influencer content is actually paid for. Travis stepped in to empower creators with a way to earn passive, recurring income from the other 90% of their content. In a world where typical influencers have started losing influence because everyone knows what #ad means, creators have a tricky line to walk between trust and profitability, says TikTok travel influencer Marissa Klurstein. “As a travel creator, it seems about time there's a way to share the places we really love and in return get rewarded for our honesty, experience and good taste. Co-founders Nicole Tj and Thomas Lo are ex-creators themselves, with experience managing influencer campaigns, and extensive expertise working with tourism and travel organizations over the last 10 years. With their unique insight to the challenges faced by both creators and brands across the travel industry, and avid travelers themselves — they are building Travis with the mission to empower anyone to become a travel creator.

Read More

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