AI CRM and Online Booking Tipped To Boost Travel Recovery

Phocuswire | May 27, 2022 | 303 views

AI CRM and Online Booking
Travel technology professionals view tech as the way to help travel come back stronger, according to research.

The TravelTech Show (formerly TTE Europe) polled buyers and suppliers who listed artificial intelligence, customer relationship management and online booking tools as the top three technologies to help boost recovery.

Rounding out the top five were self-service portals and innovative payment options.

The findings will be unsurprising to many in the industry already looking to AI, the cloud and other technologies to boost efficiency and improve the customer experience.

Brian Sheerin, managing director of SABS Travel Technologies, says: Allowing travelers to self-book through an OBT [online booking tool] while still providing simple methods to communicate, such as online chat, are key to reducing customer frustration and allowing travel businesses the space to restructure, to resource and to meet customer expectations. OBTs were already playing a massive part in booking travel pre-pandemic and now it is even more important in the role of rebuilding the sector and customer confidence in it.”In recent weeks, American Airlines announced a far-reaching partnership with Microsoft, Expedia Group unveiled its new tech platform Open World and Miami Airport announced its rollout of biometric boarding technology.

Payment developments and other advances in travel fintech also have been highlighted recently as an increasing priority to the industry as it looks to find new revenue streams.

The TravelTech Show research also quizzed participants on the top challenges facing the travel technology industry currently, with economic uncertainty taking the top slot (52%), followed by COVID-19 restrictions (46%) and climate change (36%).

Cyber security took fourth place compared to two years ago when it was in seventh place.

Meanwhile, sustainable travel moved to seventh place compared to the second-place spot it held in 2020.

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travel panda adventures ltd

traveL panda was founded in 2018 in Athens and specialises in travel adventures which accommodate the lifestyle and the attributes of the modern traveler who is seeking to explore and experience in a different and fascinating way!

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