Airport experience and digital travel by 2018

| March 8, 2016

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The mobile device is overhauling the travel industry to the extent that within two years the passenger experience at airports will be almost totally digitized. Airport and airline IT company SITA says in its latest report (The Future Is Connected) that by 2018 some 60% of passengers will use a mobile device self-service check-in, with 90% of airports offering assisted bag drop services. The mobile evolution will also begin to shift into other elements of the passenger journey as an estimated 52% of carriers will use self-service tools to solve disruption and other problems with a trip.

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