America’s 8 Best Places To Travel With Your Best Friend

March 20, 2019 | 90 views

Friends are the elixir of our life. Regardless of whether it is sharing long talks, hanging out, or having mindless crazy fun, we just can’t do without our friends. Our life simply turns cheerful in the company of the closest friend; everything appears to be livelier. With regards to spending time with your best friend, nothing is as awesome as having a trip with them.To make the most of your hard-earned money and precious days off with your best friend, picking the ideal location is key. U.S. News & World Report positioned the top vacation destinations across America.  The United States is home to a differing landscape — both socially and physically. Spending months traveling across its vast landscape gave us a deep appreciation for all our country has to offer.

Spotlight

Internova Travel Group

Established in 2008, Internova Travel Group delivers a high-touch, personal level of travel expertise to leisure, luxury and corporate clients through our more than 6,000 company-owned, franchised and affiliated travel agencies throughout the United States, Canada, the United Kingdom, Mexico and a presence in more than 80 countries.Today, Internova Travel Group represents more than 62,000 travel advisors worldwide and ranks as one of the industry’s largest travel services companies. Headquartered in New York City and active around the globe, our extensive network can assist travelers all around the world. Our team of leaders—from our expert travel advisors to our executives—are dedicated to delivering the best travel experiences.

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TRAVEL TECHNOLOGY

Age of Digital Concierge: Hotel Chatbots Are Redefining CX

Article | May 20, 2022

The travel industry is reviving. Tourist spots across the globe are packed with excited explorers. Though it feels like everything is going back to normal, the way people travel has changed. The hospitality tech revolution is making mundane tasks easier and the customer experience richer. Most travelers prefer self-service over waiting to be served. Online planning and bookings have picked up pace, so have contact-less check-in and 24/7 digital concierge. Hotels must swiftly meet these evolving demands or risk losing in the race. They must incorporate technology into their day-to-day operations to eliminate human error, increase their service efficiency, and, above all, offer an outstanding customer experience. One of the technology trends reshaping the travel and hospitality industry is digital concierge—hotel chatbots that bring the concierge desk into the palm of a guest’s hand. Convenient, right? A Sneak Peak into Hotel Chatbots Hotel chatbots are software applications that communicate with your hotel’s website page visitors and resolve their queries. They are either programmed to behave a certain way or can be AI-powered. Programmed chatbots are configured to answer a limited set of questions. However, they can collect visitor information so your customer executives can get in touch with prospects to resolve their queries or provide them with booking assistance. On the other hand, AI-powered chatbots use NLP (Natural Language Processing) and ML (Machine Learning) to analye human behaviour and accordingly answer questions. Digital Concierge Brings in Conversions Personalized communication forms the crux of customer experience. A desired, non-intrusive interaction between a guest and a chat bot can create strong engagement and help the guest to make a booking at your hotel. In such cases, the bot will forward the booking inquiries directly into the IBE (Internet Booking Engine) and strengthen your direct sales. 30-50% of the chatbot-prospect interactions result in IBE forwarding of booking inquiries. This statistic shows how accepting the guests are of the chatbot’s services. (Source: DialogShift, Olga Heuser) Chatbots can also be integrated into social media platforms and instant messenger platforms so that guests can directly make bookings from a platform of their choice. How are Hotel Chatbots Redefining CX? Apart from bringing in revenue through direct sales, hotel chatbots also create a solid customer experience for the guests, so they don’t go home unsatisfied and give you a good review online. Here are the ways in which they enhance the customer experience: 24/7 Availability- Chatbots promptly respond to guest queries round the clock Multi-Lingual Support- Languages are not a barrier for them Efficiency- They lighten your hotel staff’s load of answering guest queries Customer Retention- They collect guest information, which helps in retention and follow-up Brand Awareness- They are brand representatives and increase brand awareness through responsiveness Additionally, AI- powered chatbots can also: Highlight the hotel’s special features upon check-in Recommend places and activities to do around the hotel with pictures and links Request feedback from guests about services Assist with table reservations or pool-side orders The Cosmopolitan, Las Vegas Used Rose to Impress Guests The introduction of Rose, a smart chatbot that converses with guests on The Cosmopolitan’s website, changed the game for the hotel. The bot’s playful personality wooed hotel guests. Those who made a booking directly from the website ended up spending 37% more than those who did not engage with her. Let’s Wrap It Up A hotel chatbot refines the concierge experience for guests through rapid response times and enhances your hotel’s AI marketing efforts. It can be an invaluable asset for hotel business owners looking to stay ahead in the race.

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TRAVEL TECHNOLOGY

Augmented Reality Transforming the Travel and Hospitality Industry

Article | July 7, 2022

“I believe that augmented reality will be the biggest technological revolution that happens in our lifetimes.” – Tim Sweeney, Founder and CEO of Epic Games Augmented reality (AR) has proved to be a significant concept in tourism and hospitality management in the past few years. It allows us to enhance the physical environment and enhance the experience of exploring the surrounding area. According to Grand View Research, the global market for augmented reality was worth USD 25.33 billion in 2021. From 2022 to 2030, the market is expected to grow at a compound annual growth rate (CAGR) of 40.9%. As things keep pace with digitalization and this generation seeks quick and efficient yet reliable methods, every sector widely uses the application of augmented reality. According to Hospitality Tech, the market size of augmented reality will reach $198 billion by 2025, and the hotel business will be one of the key contributors to this income target. Effectively, Starwood, Marriott and Holiday Inn are already making a difference in the travel and hospitality industry by leveraging this technology. An investment in AR brings a lot of change in business revenue for both small hoteliers and prominent hotel tycoons. AR Improve Customer Experience for Travel and Hospitality Redefine the customer experience with augmented reality in the tourism industry. AR-based travel apps help businesses enhance their services and offer personalized experiences to their customers. By adding interactive hotel features that make the space more fun, you can get people to visit nearby attractions. Utilizing CX to maintain and expand a client base produces a terrific asset that positively affects ROI. CX effectively boosts customer lifetime value (LTV), which can become self-perpetuating. Companies that excel at CX and customer-centricity are 60% more profitable and generate 5.7% more revenue than those that don't. Ideas for Implementing AR in the Tourism and Hotel Industry AR is utilized chiefly via smartphones and offers many options concerning interactive experiences. AR in Excursions & Travel Attractions AR technology may be a terrific marketing tool for guiding first-time guests through the hotel and a great way to retain customers and provide more engaging experiences. With the application of augmented reality software, a standard tourist map comes to life. Moreover, AR technology enables clients to examine points of interest, restaurants, and other businesses. Your hotel restaurant may even use augmented reality to let customers explore the menu and ingredients in a new way by showing them 3D versions of the meals on their phones. Transportation If you have a travel mobile app with AR, you can point out the transportation objects to get the best possible directions, travel route, next destination, and places to travel to. Pokemon Go shows one such example of how you can use modern digital technologies to make the travel experience even better. It became the first popular augmented reality game. This AR app brought players out into the street and made them move and travel a lot. Scadi is one such AR app in travel for visitors of Alpine ski resorts. It uses advanced algorithms to create the most comfortable, safe and exciting routes for skiers and snowboarders. Integrates with other technology Using augmented reality in conjunction with other technologies such as beacon technology allows your hotel to more efficiently promote to visitors and upsell through push notifications. For example, through push notifications, hotels may give partner companies special offers or discounts, and vice versa, partner businesses can advertise the hotel. Hospitality Industry Must Make Room for AR for Better ROI In a post-pandemic context, the travel and hotel industries embrace technological advancements that enhance visitor experiences, eventually boosting corporate income and reducing operating expenses. Utilizing interactive technologies like AR, VR, and other interactive technologies increases operational efficiency, productivity, and ROI. By using augmented reality with CMMS (Computerized Maintenance Management System) or EAM, you gain more understanding (Enterprise Asset Management). Augmented reality can assist facility managers in boosting the efficiency of their engineers and reducing the expense of ensuring their safety. AR will assist them in increasing their revenue by reducing their maintenance expenses. Using AR-based product models, the hospitality industry is gaining a significant competitive edge, resulting in faster sales cycles. Case Studies Holiday Inn During the Olympic and Paralympic Games in London in 2012, Holiday Inn introduced one of the first uses of Augmented Reality in a hotel setting. The experiences used picture recognition and chroma video. The program identified hotel locations and activated athlete video footage, merging real and virtual components. This Holiday Inn use case shows how hotels may leverage AR to develop unique guest experiences around local events. In addition, the campaign helped promote the hotel and bolster its status as the official hotel for the London 2012 Olympic and Paralympic Games. Premier Inn The Hub Hotel from Premier Inn, the largest hotel chain in the United Kingdom, is one of the few places to have adopted the AR technology back in 2016. The hotel provided a wall map of the local region in each room. Tourists could use their smartphones to read information about local areas of interest by pointing them at a wall. Conclusion The benefits of augmented reality in the travel and hospitality industries are immense. AR is a potent tool for increasing company potential and returns on investment. Utilizing innovative technology boosts your hotel's exposure and brand awareness while propelling it into the digital age. Augmented reality in the tourism industry truly sets you apart from the competition. FAQ How is augmented reality changing the travel & tourism industry? Augmented reality helps hotels enhance the physical locations they are attempting to attract visitors to, such as hotel rooms and local attractions. What is digital transformation in the hospitality industry? Digital transformation refers to how companies restructure themselves to adapt and modify their corporate culture to empower innovations that utilize technology and propel their enterprises to new levels of growth. What are the benefits of augmented reality? Creates unique customer experiences Reduces cognitive overload Increases engagement

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BUSINESS TRAVEL

Excellent Customer Experience in Travel Industry Generate Customer Loyalty

Article | May 10, 2022

As the impact of COVID-19 subsides, the devasted travel industry appears to be resuming normalcy with increased travel volumes. In addition, emerging tourism trends and technology in the travel industry have offered new possibilities for business travel to redefine itself. The present opportunities available in the travel sector may benefit your firm. However, customer experience in the travel industry has a significant impact on growing long-term loyalty. Providing a positive client experience is a significant problem for many in the travel and tourism industry. Customer Experience Is a Challenge to Recover Customer experience is a critical component of the travel and tourism industry. As travel volumes have increased in the post-covid era, so have negative travel experiences. Business travelers who commute frequently have higher expectations. For a very long time, they have voiced their dissatisfaction, even before the leisure travelers complained. This imbalance has been exacerbated by COVID-19. According to the American Customer Satisfaction Index, 38% of business passengers complained about the airline, double the percentage compared to leisure travelers. The actual question, though, is how to overcome this obstacle. Some companies may go above and beyond to reassure travelers with honesty, openness, and unmatched customer service. You may improve the customer experience by implementing the following ideas. Concentrate on the corporate culture Give specific examples of consumer advocacy Equip employees with the necessary tools According to a survey conducted by Think with Google, superior customer service is the most compelling aspect for high-value travelers. Additionally, 60% of them agree that customer service is the most crucial factor when it comes to picking a brand to travel with. CX Plays a Vital Role in Revenue Generation Managing customer experience in travel can enhance the brand-customer relationship, ultimately leading to revenue growth. The adoption of technology for travel booking, ticketing, and expenditure management has improved the customer experience. Satisfied customers increase income and assist firms in calculating the return on their travel and cost expenditures. Customer experience is a key differentiator that boosts customer happiness and loyalty, and both sells and establishes a competitive edge. “CX is the difference between success or slump.” — Chris Pescott, CEO of Perceptive. Annual business travel expenditures will reach $1.7 trillion globally by 2022. According to Statista, nearly 500 million business travels will take place withing the United States each year by 2022. Ways to Improve Customer Experience (CX) Use Tech to Create Breakthrough Customer Experiences Technology in the travel industry is regularly evolving. By putting technology at the center of each touchpoint, the industry is laying the groundwork for a successful customer experience in travel. Chatbots powered by AI and machine learning deliver client care 24 hours a day, seven days a week. Chatbots have been intelligently developed using cutting-edge technology and may be used in place of humans. AI is constantly evolving, making it more trustworthy and effective as a commercial solution. Embrace an Omnichannel Mindset With mobile devices accounting for more than 50% of online traffic, multi-device digital experiences have become the norm. In addition, today's customers interact with companies across various offline and online channels, frequently switching several times, and each stage of the journey must be seamlessly connected and consistent. As a result, adopting omnichannel is one of the most significant changes you will undertake. Use Customer Journey Mapping To create a customer journey, you must first understand your consumer. By comparing journey maps to core KPIs, you may gain a deeper insight into your customer experience and identify areas of concern and opportunity. You may use trip maps to enhance the customer experience and visualize the customer experience in the future. Alternatively, you may influence organizational transformation from the stage of inspiration to the planning and execution phases. Utilize all touchpoints and seek new possibilities for interaction. Case studies: KLM Royal Dutch Airlines KLM's social care staff are well-known for their responsiveness and efficiency – the airline even shows a live countdown on its Twitter header picture to inform consumers when they may anticipate a response. However, what sets the organization apart is its ability to generate unique customer experiences. Qatar Airways Qatar Airways is elevating the business class travel experience. At a recent travel industry conference in Berlin, the airline unveiled its Business Class QSuite. This is the first time a business class cabin has been offered and sold with a real double bed. However, the organization goes a step further by providing value to consumers traveling for business. Additionally, the QSuite may be an open work and meeting room. Multiple configuration choices appeal to clients seeking privacy or personalization. A score of 9.2 for audience insights indicates that the brand is in tune with its social audience well enough to cultivate an impressive number of committed followers. Conclusion The travel and tourism industry significantly benefits from nurturing an outstanding customer experience. Supremacy in customer experience can be offered with the help of sophisticated digital technology that can quantify effects and forecast behavior. In addition, as 'bleisure' travel continues to grow in popularity to blend business and leisure time, the customer experience in travel is increasing in relevance. FAQ: What are the benefits of a good customer experience? A good customer experience increases sales and creates customer loyalty. Moreover, it reduces complaints. How would you define excellent customer service? Great customer service means responding promptly to a client's wants, being responsive to their concerns, and offering an enthusiastic level of care. Do you value customer service or customer experience more? Consumer service results in a positive customer experience. Both are critical to the business's success.

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TRAVEL TECHNOLOGY

Travel Agency Software to Automate and Revolutionize the Travel Industry

Article | April 28, 2022

Technological advancements and the paradigm shift in the travel industry post COVID have altered the way we travel. Businesses have elevated their operations to a whole new level due to technological advances. The digital age has facilitated the travel industry's rapid recovery from the COVID crisis. Additionally, travel firms are embracing automation to save time and reallocate resources. Business travel is resuming as restrictions ease. Companies spend a huge amount of money on travel. According to the York Journal, business travel has increased year after year and is expected to grow to be worth $1.7 trillion in 2022. It further states that businesses allocate around 10% of their revenue on business travel expenditure. So, now is the time for businesses to deploy travel software applications to automate some tasks. According to the World Travel & Tourism Council (WTTC) corporate travel costs is expected to climb by 26% in 2021 and 34% in 2022, despite the slow recovery. The Nelson Research suggests that travel industry experts anticipate that the global digital travel market will grow at a 3.8% annual rate to reach $11.4 trillion. With these rising numbers in mind, travel agencies must step up their efforts to make the most of the situation. Travel agencies often require different types of travel agency software, each serving a unique purpose supporting efficient and seamless operation. However, businesses must strategically incorporate automation into your travel system. B2B Travel System - Automate Intelligently A holistic travel agency software solution includes a travel system that automates real-time operations and streamlines the travel process in less than an hour. Consider the nature of your firm while deciding on a software package and determining which business procedures should or should not be automated. Automated travel industry software, for example, accelerates sales, increases staff productivity, centralizes information, improves accuracy, streamlines booking systems, and coordinates and explores customer data. An automated travel software is mobile and tablet friendly, allowing travel agencies to book hotels, tours, transfers, and other related activities through mobile devices and websites. It improves efficiency and enables the agency to save money and time. Businesses Now Prefer Adoption of Technology Drivers for Smoother Customer Experience (CX) The travel industry is highly dependent on customer experience. Therefore, enhanced customer experience is the new loyalty currency for the travel and hospitality industry. Travel agents and tour operators utilize travel agency software to automate their regular processes. Many predict that emerging technologies, ranging from AI-driven personal assistants to connected devices, will increase opportunities to serve travelers better. 33% of tourists use a virtual travel assistant to plan their trips, says hotelMize. In a survey conducted by DMA, about 59% of participants stated that they choose a travel company based on its value for money, and 58% prefer a travel company based on customer service. Software for travel agencies simplifies the process of online booking, inventory management, package customization, back-office administration, itinerary design, facilitating business leads, and accounting to assist travel agencies in increasing bookings and lowering costs. Consumers demand a seamless experience that is personalized to their specific travel requirements. With cutting-edge technology in place, travel and hotel businesses can significantly enhances customer experience (CX) and foster loyalty that inspires future visits and recommendations. In addition, the travel experience will be driven forward by technology, as customers will rely on AI and other customer experience technologies to assist them in managing the obstacles associated with modern travel. List of Travel Agency Software That Can Transform Your Travel Business Travel agent software enables travel agencies and associated organizations to boost revenue and simplify reporting. Choose travel agency software that can be customized to meet your specific requirements. Here are some travel agency software options that can be considered. Travefy “When I promote my services to my clients, Travefy itineraries are one of my selling points.” Lene Minyard, Owner - Perfectly Planned Journeys Travefy lets travel consultants, tour operators, and other travel professionals save time, provide good deals to consumers, and increase sales by utilizing simple tools. This software generates visually appealing client itineraries or proposals. Over 100 supplier integrations over 625 city guides Live flight database CRM integrations ClientBase ClientBase is a travel agent-specific customer relationship management (CRM) program. Its advanced and enriching features make it a standout in tour and travel operator software, providing solutions for enterprises and travel agencies. A marketing database, a travel planner, and a contact manager are all rolled into one. ClientBase also integrates with remote information systems and booking engines. The core ClientBase features are listed below: Itinerary creation Reservation management Payment processing Travenza Travenza is a cloud-based travel booking software for travel companies, tour operators, agents, and consultants. The suite includes reservation administration, quota management, payment processing, and marketing functionality. Rezdy Rezdy is a cloud-based business-to-business technology that enables tour operators to sell their products online and through different distribution channels. The open platform enables customers to connect their internal systems and online apps to a supplied booking engine. In addition, it assists distribution channels such as online travel agencies, marketplaces, and hotel chains locate and acquiring additional clients' items. Conclusion According to Zippia, the business travel sector is expected to experience a CAGR of 13.2% between 2021 and 2028.Therefore, travel companies must integrate new and immersive technology to expedite the process and provide a seamless travel experience for tech-savvy travelers. Technology has the ability to act as a generational catalyst for customer loyalty. FAQ What are the benefits of automation in the travel industry? Boosts sales Reduces costs Data and documents can be centralized in an organization Increases customer satisfaction and loyalty What is B2B travel software? B2B travel software streamlines various travel operations. It helps travel agents and agencies access real-time data. What system do travel agents use? Travel agencies use airline inventory from multiple GDS (Global Distribution Systems) to find seat fares and book tickets.

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Spotlight

Internova Travel Group

Established in 2008, Internova Travel Group delivers a high-touch, personal level of travel expertise to leisure, luxury and corporate clients through our more than 6,000 company-owned, franchised and affiliated travel agencies throughout the United States, Canada, the United Kingdom, Mexico and a presence in more than 80 countries.Today, Internova Travel Group represents more than 62,000 travel advisors worldwide and ranks as one of the industry’s largest travel services companies. Headquartered in New York City and active around the globe, our extensive network can assist travelers all around the world. Our team of leaders—from our expert travel advisors to our executives—are dedicated to delivering the best travel experiences.

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TRAVEL TECHNOLOGY

GCommerce Launches Metadesk to Empower Hoteliers to Take Control of their Metasearch Channels

GCommerce | July 07, 2022

Officials of GCommerce, a leading, hospitality digital marketing agency, announced the launch of a new metasearch platform, Metadesk.Metadesk is a software-driven experience designed to address known pain points and frustrations experienced by hoteliers regarding the management of their metasearch channels while leveraging GCommerce’s world class media management and optimization skills. “Metasearch is quickly being categorized as a revenue management tool, and Metadesk is here to challenge that notion , Metasearch advertising should be continually managed and optimized for top performance. The industry is desperate for new players; the technology should be easy and less cumbersome while utilizing performance based media techniques. Why can’t hoteliers expect both? With Metadesk, they can.” -Lindley Cotton, president & partner, GCommerce. GCommerce Solutions, which is celebrating its 20th anniversary in June 2022, has been managing media channels on behalf of hotels, resorts and casinos and is employing its firsthand knowledge of media management, customer service and hospitality technology to deliver a better metasearch experience. With Metadesk, hoteliers can: Participate in a pay-per-stay model that is based on a sliding scale so the commission aligns with the property’s metasearch performance Manage and optimize metasearch advertising campaigns for performance Communicate directly with campaign specialists via the Metadesk portal Leverage first party data to deploy custom audiences on Google Hotel Ads Access real-time reporting data including metasearch channel performance Monitor metasearch channel disparities For more information about Metadesk, visit Metadesk.pro. About Metadesk Metadesk is the hospitality industry’s leading metasearch marketing platform combining programmatic and AI technology with human-powered media expertise. Created by GCommerce to make metasearch easier and transparent for engaged hoteliers, MetaDesk is an easy to use platform that equips hoteliers with the data and access they need to align their metasearch efforts with the needs of their hotels in real time. With metadesk, hoteliers can take control of their metasearch channels to generate direct bookings and effectively compete with the OTAs. For more information, visit metadesk.pro or contact sales@metadesk.pro. About GCommerce Built on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, content marketing, and social media advertising and consultation. Boasting a robust and diverse clientele including industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. For more information, visit www.gcommercesolutions.com or reach out to sales@gcommercesolutions.com.

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Plug and Play Welcomes Sabre as its Newest Travel and Hospitality Partner

Sabre Corporation and Plug and Play | July 07, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology company powering the global travel industry, announced its partnership with Plug and Play's Travel & Hospitality program headquartered in the heart of Silicon Valley. Plug and Play is a global innovation platform that brings together the best startups with the world's largest corporations. Through this partnership, Sabre will enhance its visibility and gain early access to the global startup community. "Over the past years, we have accelerated our focus on innovation, both internally and together with strong partners, Our collaboration with Plug and Play is another milestone on this journey and we are very excited to engage with their world-class community of forward-thinking, driven entrepreneurs to shape the future of travel." -Sundar Narasimhan, President Sabre Labs & Product Strategy. Plug and Play's Travel & Hospitality program launched in 2016 and has since expanded to six locations around the world. Since its inception, the Travel program has accelerated over 250 startups and worked with some of the most innovative corporations in the industry. With this partnership, Plug and Play's goal is to complement Sabre's innovation roadmap through vetted introductions to promising travel technologies that will seek to ultimately translate to a faster recovery for the industry while improving the traveler's overall journey. "When it comes to insights regarding the entire travel ecosystem, Sabre has demonstrated their commitment to diverse and in-depth products that touch many of our travel and hospitality partners and their customers," Sabre's commitment to digital transformation is exemplified by the innovative work coming out of Sabre Labs, their support in the startup community as well as their work with forward-thinking partners both inside and outside of travel. This partnership came into fruition at a perfect inflection point for the travel industry's recovery." -Saeed Amidi, CEO & Founder, Plug and Play. About Plug and Play Plug and Play is the leading innovation platform, connecting startups, corporations, venture capital firms, universities, and government agencies. Headquartered in Silicon Valley, we're present in 35+ locations across five continents. We offer corporate innovation programs and help our corporate partners in every stage of their innovation journey, from education to execution. We also organize startup acceleration programs and have built an in-house VC to drive innovation across multiple industries where we've invested in hundreds of successful companies including Dropbox, Guardant Health, Honey, Lending Club, N26, PayPal, and Rappi. For more information, visit https://www.plugandplaytechcenter.com/ About Sabre Corporation  Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

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TRAVEL TECHNOLOGY

GigNet Signs Agreement with Oasis Palm and Grand Oasis Hotels to Provide World Class Internet to Create Memorable Travel Experiences

GigNet | July 06, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is implementing a private network to connect Oasis Palm, Oasis Smart, Grand Oasis and three corporate offices. This will ensure fast, reliable connections with seamless communication between the six locations. Oasis is a leading hotel group in Cancun, and one of the driving forces behind its success is the constant philosophy of innovation. This technology partnership with GigNet underscores Oasis’ commitment to exceptional guest services and superior operations. “Every day is important when you want to reach excellence and we work hard to meet our clients’ expectations for a truly memorable vacation experience. Advanced broadband has become an essential element in creating that experience. High-speed Internet helps us provide innovative entertainment and it also permits us to have access to the data that we need to make smarter and quicker business decisions,” -Gener Hernandez, Corporate IT Manager for Oasis Hotels. Mark Carney, OBE and President of GigNet Mexico stated, “We are excited about welcoming Oasis Palm and Grand Oasis to the GigNet family. Oasis and GigNet are both pioneers in the Cancun region and we share a forward-thinking spirit. This also expands our relationships with the leading hospitality innovators headquartered in Spain that operate in Mexico and Latin America. Oasis joins the growing list of hotel and resort developers that recognize GigNet’s superior technology and leadership in client satisfaction.” Mr. Carney added, “GigNet Managed Services allows our clients to create a secure private network that enables seamless communication between departments and locations for guest services and management information systems.” ABOUT OASIS HOTELS Oasis Hotels & Resorts is a major hotel group founded in the 1970s by a Spanish family who were pioneers in the Cancun tourism industry, including innovations in the operations and marketing of all-inclusive resorts. The group prides itself on gastronomy and entertainment offerings that pamper guests with high-quality options and world-class service. In the Cancun region Oasis operates a variety of properties, including magnificent beachfront resorts, two hotels that are designed for families with children, and two urban hotels in central Cancun that are popular with business travelers. Together, these properties offer travel experiences that appeal to a wide range of international tourists and visitors from other regions of Mexico. https://oasishoteles.com/en ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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TRAVEL TECHNOLOGY

GCommerce Launches Metadesk to Empower Hoteliers to Take Control of their Metasearch Channels

GCommerce | July 07, 2022

Officials of GCommerce, a leading, hospitality digital marketing agency, announced the launch of a new metasearch platform, Metadesk.Metadesk is a software-driven experience designed to address known pain points and frustrations experienced by hoteliers regarding the management of their metasearch channels while leveraging GCommerce’s world class media management and optimization skills. “Metasearch is quickly being categorized as a revenue management tool, and Metadesk is here to challenge that notion , Metasearch advertising should be continually managed and optimized for top performance. The industry is desperate for new players; the technology should be easy and less cumbersome while utilizing performance based media techniques. Why can’t hoteliers expect both? With Metadesk, they can.” -Lindley Cotton, president & partner, GCommerce. GCommerce Solutions, which is celebrating its 20th anniversary in June 2022, has been managing media channels on behalf of hotels, resorts and casinos and is employing its firsthand knowledge of media management, customer service and hospitality technology to deliver a better metasearch experience. With Metadesk, hoteliers can: Participate in a pay-per-stay model that is based on a sliding scale so the commission aligns with the property’s metasearch performance Manage and optimize metasearch advertising campaigns for performance Communicate directly with campaign specialists via the Metadesk portal Leverage first party data to deploy custom audiences on Google Hotel Ads Access real-time reporting data including metasearch channel performance Monitor metasearch channel disparities For more information about Metadesk, visit Metadesk.pro. About Metadesk Metadesk is the hospitality industry’s leading metasearch marketing platform combining programmatic and AI technology with human-powered media expertise. Created by GCommerce to make metasearch easier and transparent for engaged hoteliers, MetaDesk is an easy to use platform that equips hoteliers with the data and access they need to align their metasearch efforts with the needs of their hotels in real time. With metadesk, hoteliers can take control of their metasearch channels to generate direct bookings and effectively compete with the OTAs. For more information, visit metadesk.pro or contact sales@metadesk.pro. About GCommerce Built on the belief that one-size-fits-none, GCommerce strives to eliminate the cookie-cutter approach to digital marketing. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. Services provided include but are not limited to search engine optimization and marketing, website design and development, display advertising, email marketing, content marketing, and social media advertising and consultation. Boasting a robust and diverse clientele including industry-leading hotel management groups, luxury and boutique hotel brands, resorts and casinos, franchises and independents, and more. For more information, visit www.gcommercesolutions.com or reach out to sales@gcommercesolutions.com.

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Plug and Play Welcomes Sabre as its Newest Travel and Hospitality Partner

Sabre Corporation and Plug and Play | July 07, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology company powering the global travel industry, announced its partnership with Plug and Play's Travel & Hospitality program headquartered in the heart of Silicon Valley. Plug and Play is a global innovation platform that brings together the best startups with the world's largest corporations. Through this partnership, Sabre will enhance its visibility and gain early access to the global startup community. "Over the past years, we have accelerated our focus on innovation, both internally and together with strong partners, Our collaboration with Plug and Play is another milestone on this journey and we are very excited to engage with their world-class community of forward-thinking, driven entrepreneurs to shape the future of travel." -Sundar Narasimhan, President Sabre Labs & Product Strategy. Plug and Play's Travel & Hospitality program launched in 2016 and has since expanded to six locations around the world. Since its inception, the Travel program has accelerated over 250 startups and worked with some of the most innovative corporations in the industry. With this partnership, Plug and Play's goal is to complement Sabre's innovation roadmap through vetted introductions to promising travel technologies that will seek to ultimately translate to a faster recovery for the industry while improving the traveler's overall journey. "When it comes to insights regarding the entire travel ecosystem, Sabre has demonstrated their commitment to diverse and in-depth products that touch many of our travel and hospitality partners and their customers," Sabre's commitment to digital transformation is exemplified by the innovative work coming out of Sabre Labs, their support in the startup community as well as their work with forward-thinking partners both inside and outside of travel. This partnership came into fruition at a perfect inflection point for the travel industry's recovery." -Saeed Amidi, CEO & Founder, Plug and Play. About Plug and Play Plug and Play is the leading innovation platform, connecting startups, corporations, venture capital firms, universities, and government agencies. Headquartered in Silicon Valley, we're present in 35+ locations across five continents. We offer corporate innovation programs and help our corporate partners in every stage of their innovation journey, from education to execution. We also organize startup acceleration programs and have built an in-house VC to drive innovation across multiple industries where we've invested in hundreds of successful companies including Dropbox, Guardant Health, Honey, Lending Club, N26, PayPal, and Rappi. For more information, visit https://www.plugandplaytechcenter.com/ About Sabre Corporation  Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

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TRAVEL TECHNOLOGY

GigNet Signs Agreement with Oasis Palm and Grand Oasis Hotels to Provide World Class Internet to Create Memorable Travel Experiences

GigNet | July 06, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it is implementing a private network to connect Oasis Palm, Oasis Smart, Grand Oasis and three corporate offices. This will ensure fast, reliable connections with seamless communication between the six locations. Oasis is a leading hotel group in Cancun, and one of the driving forces behind its success is the constant philosophy of innovation. This technology partnership with GigNet underscores Oasis’ commitment to exceptional guest services and superior operations. “Every day is important when you want to reach excellence and we work hard to meet our clients’ expectations for a truly memorable vacation experience. Advanced broadband has become an essential element in creating that experience. High-speed Internet helps us provide innovative entertainment and it also permits us to have access to the data that we need to make smarter and quicker business decisions,” -Gener Hernandez, Corporate IT Manager for Oasis Hotels. Mark Carney, OBE and President of GigNet Mexico stated, “We are excited about welcoming Oasis Palm and Grand Oasis to the GigNet family. Oasis and GigNet are both pioneers in the Cancun region and we share a forward-thinking spirit. This also expands our relationships with the leading hospitality innovators headquartered in Spain that operate in Mexico and Latin America. Oasis joins the growing list of hotel and resort developers that recognize GigNet’s superior technology and leadership in client satisfaction.” Mr. Carney added, “GigNet Managed Services allows our clients to create a secure private network that enables seamless communication between departments and locations for guest services and management information systems.” ABOUT OASIS HOTELS Oasis Hotels & Resorts is a major hotel group founded in the 1970s by a Spanish family who were pioneers in the Cancun tourism industry, including innovations in the operations and marketing of all-inclusive resorts. The group prides itself on gastronomy and entertainment offerings that pamper guests with high-quality options and world-class service. In the Cancun region Oasis operates a variety of properties, including magnificent beachfront resorts, two hotels that are designed for families with children, and two urban hotels in central Cancun that are popular with business travelers. Together, these properties offer travel experiences that appeal to a wide range of international tourists and visitors from other regions of Mexico. https://oasishoteles.com/en ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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