As a climate researcher, should I change my air-travel habits?

SOFIA E. KJELLMAN | May 27, 2019 | 197 views

A couple of weeks ago, I was talking to some people about my work, and a friend of a friend called me a hypocrite. How can I, as a PhD student in climate science at UiT The Arctic University of Norway in Tromsø, justify flying, sometimes several times a month? It is true that I travel a lot through work, as do many of my colleagues. Many climate researchers advocate minimizing your carbon footprint1,2 knowing that air travel is an activity that contributes some of the highest emissions on an individual level3 (see also go.nature.com/2wgnrbw). At the same time, travel is an important part of our profession — we need to visit remote locations for fieldwork and to communicate science at conferences around the world. This double standard could affect our credibility as academics4. Do climate researchers have a responsibility to lead by example and to cut down on travelling?

Spotlight

World Travel Holdings

World Travel Holdings has specialized in selling dream vacations to millions of customers for more than 25 years! World Travel Holdings owns more than 18 brands like CruisesOnly, Cruise411, Vacation Outlet and runs travel programs for more than 21 major partner brands like Priceline, Orbitz, BJ’s, JetBlue, American Airlines, Marriott and many others.

OTHER ARTICLES
BUSINESS TRAVEL

Bump Revenue with Flight Ticket Reservation System

Article | August 5, 2022

Flight carriers across the world are constantly processing bookings from travelers. To keep up with the demand, they need to be on top of everything. Technological advances have helped airline reservations move away from a manual system. At a time when commercial aviation relied on physical systems, they offered tickets through dedicated reservation centers dotting popular cities. Such facilities had employees to assign paper tickets to travelers. These paper tickets represented the sale of a seat on a flight. But as more and more people could afford air travel, alterations became necessary and a stressful process. The challenges in airline reservation were mostly related to mobility, alterations, and refund and the solution was an online flight ticket reservation system that addressed them all at once. Cut to 2022. Today, we book flight tickets on-the-go using an automated passenger reservation system, thanks to the computerized reservation systems that are crucial for any airline company or tour operator to offer outstanding customer experience to travelers. Airline Reservation System: Getting into the Nitty-gritty The airline industry is not an exception to cut-throat competition, as the number of airline companies has seen a rapid increase in the last few decades. Every company is trying to adopt a new technological solution or business strategy that can help generate higher revenue, offer its customers a satisfying customer experience, and remain up-to-speed with the dynamic demands of the industry. This need to stay ahead of the game led to the creation of the airline reservation system. An airline reservation system is a web-based flight booking engine used to conduct flight bookings. The bookings are made by collating information such as airline schedules, fare tariffs, passenger reservations, and PNRs with the help of global distribution systems. This system provides real-time inventory and rates for travel agents and travelers so they can choose from the many options available. Flight Ticket Reservation System Streamlines Flight Booking Processes A flight reservation system streamlines air ticket booking with key features that make it easy for a travel agent or traveler to book a ticket from their computers or phones. Here are the components of online flight ticket reservation system: Reservation Management Inventory Management Multi-city search Option Payment Gateway Integration A Mobile-friendly design A Customizable System Online Reservation Facility Multi-language Compatibility Why Airline Companies and Tour Providers Depend on Travel Tech Providers? Airline companies like yours make it a point to use a computer reservation system to achieve their revenue goals. Tour operators also rely heavily on flight ticket reservation system so that they can offer their end customers a platform for mobile airline reservation. Let us take a look at the many ways an online flight ticket reservation systems has changed the airline industry: Bookings Don’t Have to Wait Tour operators and travelers can buy flight tickets 24/7 without having to visit a physical counter. This increases convenience and makes the process of booking a ticket hassle-free. Consequently, your business remains available for your customers through your flight ticket reservation system provider around the clock, so they don’t have to struggle to book the ticket. Your Staff Can Focus on More Important Tasks With the help of an online booking system, you can reduce the administrative time that your staff spends on tedious filing and noting down customer information. Easily automate key tasks such as payments, report generations, waiver signing, and reservation and let your staff focus on other important tasks. Additionally, customer success teams can give their time to important issues than mitigating smaller challenges. API Integrations are Your Best Friend Online booking systems allow API integrations with large distributors and well-known brands within the travel sector. This can make your airline visible to a larger customer base. Such tech integrations can get you more bookings and help you with branding. Offer an Enhanced Customer Experience When you integrate flight ticket reservation system solution into your website, you offer end customers a seamless experience. They are in charge of the entire process, right from exploring the flights you offer to checking-in at a time that is convenient for them. Get Insights into Your Business You can get valuable insights through the analytics dashboard that tells you about popular sellers, add-ons, time-slots, and seasons using a flight ticket reservation system technology. You can get a clear idea on what’s working for the customers and what isn’t. You can improve your offerings and business processes to achieve business growth. Last Thoughts Integrating an online flight reservation system into your airline or tour operations business can help you keep up with the current market trends, and grow your sales and market share.

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TRAVEL TECHNOLOGY, BUSINESS TRAVEL

Which Technologies Are Transforming Travel in 2020?

Article | July 20, 2022

Like most industries, the travel and tourism sector is experiencing a tech revolution. Innovative new technology is disrupting old methods and transforming the shape of the industry. In fact, the travel and tourism sector is in a significant growth period, mostly driven by tech advancements. Certainly, tech has been the driving force behind making it easier for people to access travel. Of course, the notion of technology reshaping industries is something that is happening across sectors. When looking at how tech is changing travel, we can also see similar movements in other areas of business. For example, the gambling industry is being driven into interesting new areas by technology, with sites like bet-ny.com providing a full casino experience online. This push has allowed people to access betting in innovative new ways and from anywhere at any time, provided they have an internet connection.

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AIRLINES AND AIRPORTS

Why tourism providers are still working on travel personalisation

Article | July 12, 2022

It should come as no surprise that even as we enter the new decade, industries such as retail and travel are seeing continued investments in digital platforms and solutions aimed at delivering hyper personalisation. The reason is that millennials have risen in purchasing power, becoming the dominant driver of business and growth. Any business that market its products or services to this audience must adapt and develop innovative approaches to address dramatic shifts in customer behaviour, as well as the demands for mobile and social media.

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Travel tech pros put sustainability behind economy as key challenges for 2020

Article | February 10, 2020

Economic uncertainty is deemed to be the biggest challenge facing the travel industry, ahead of climate change and sustainability issues, according to new research. A survey by Travel Technology Europe, sister brand of PhocusWire, reveals that 53% of those polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%. The study was carried out in the run-up to the United Kingdom's general election in early December 2019, so the challenge of economic uncertainty is not that surprising.

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Spotlight

World Travel Holdings

World Travel Holdings has specialized in selling dream vacations to millions of customers for more than 25 years! World Travel Holdings owns more than 18 brands like CruisesOnly, Cruise411, Vacation Outlet and runs travel programs for more than 21 major partner brands like Priceline, Orbitz, BJ’s, JetBlue, American Airlines, Marriott and many others.

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HOSPITALITY TRENDS

Loews Hotels & Co Breaks Ground on New $550 Million Loews Arlington Hotel and Convention Center

Loews Hotels & Co | October 13, 2021

Loews Hotels & Co, a wholly owned subsidiary of Loews Corporation, has officially broken ground on the new $550 million Loews Arlington Hotel and Convention Center. Executives from the company were joined by Arlington Mayor Jim Ross, former Mayor Jeff Williams, Chairman & Managing Partner of the Texas Rangers Ray Davis, The Cordish Companies' Director of Communications, Cari Furman, along with members of the Arlington City Council and other community and business leaders, to recognize and celebrate this milestone. The addition of the Loews Arlington Hotel and Convention Center, a full-service resort, will further strengthen Arlington's robust convention and tourism opportunities. The city is one of the premier sports and entertainment destinations in the United States, and a leading destination for meetings, events, and leisure travel. "Loews Arlington Hotel and Convention Center will allow us to capitalize on what we do best – combine a unique meetings and events destination with a best-in-class leisure resort. This significant investment further underscores our confidence and commitment not only in the great City of Arlington, Texas but also in the strength of the travel and tourism industry and our belief in the recovery of post-pandemic travel." Jonathan Tisch, Chairman & CEO, Loews Hotels & Co. This property will be the second Arlington hotel for the hospitality company. Loews Arlington Hotel and Convention Center is scheduled to open in early 2024. This new hotel will be located across from Live! by Loews, which is a joint venture among Loews Hotels & Co, the Texas Rangers and The Cordish Companies, built on the former Texas Rangers' Lot J parking lot. "Arlington has some of the best built-in demand generators in the country, such as AT&T Stadium and Globe-Life Field. These attractions, coupled with Loews Hotels' track record of offering distinctive experiences alongside operational excellence, will help establish the Loews Arlington Hotel and Convention Center as a centerpiece in The American Dream City," said Alex Tisch, President, Loews Hotels & Co. "Our goal is for Arlington, Texas to stand alongside Las Vegas and Orland as one of the preeminent family, sports and entertainment destinations in America." This new project marks the first time that Loews Hotels & Co is acting as the developer as well as the owner and branded operator. The nearly $550 million project is financed with Loews Hotels & Co capital and a $300 million loan from MetLife Investment Management. "Arlington continues to build on our incredible economic momentum, and today's groundbreaking is another exciting example of our commitment to job creation and providing world-class amenities to our residents and visitors," said Arlington Mayor Jim Ross. "Loews Hotels & Co is a best-in-class hotel brand and with innovative partners like Loews Hotels & Co, the Tisch Family, the Texas Rangers and The Cordish Companies, we're able to further establish The American Dream City as a premier destination for visitors around the globe." Loews Arlington Hotel and Convention Center will feature: 888 guestrooms and suites 200,000 square feet of indoor meeting space 66,000 square feet of outdoor space, including an oversized event lawn Five food and beverage outlets, including a three-meal indoor/outdoor restaurant featuring two wood-fire pizza ovens and homemade pasta made on-site and a soon-to-be-named third-party restaurant from a well-known restaurateur 1,550-space parking garage Resort-style beach club with two pools, man-made beach, cabanas, fire pits and water slide The Arlington Convention Center, also operated by Loews Hotels & Co, will be located within the hotel Situated between Globe Life Field and AT&T Stadium, Loews Arlington Hotel and Convention Center will be accessible to the 300-room Live! by Loews via a Sky Bridge. The two hotels combined will offer nearly 1,200 guestrooms and more than 300,000 square feet of meeting and event space. "The addition of the Loews Arlington Hotel and the Arlington Convention Center bring the development of the Arlington Entertainment District to another whole level," said Texas Rangers Chairman and Managing Partner Ray Davis. "The existing world-class sports and entertainment venues will now be complimented by incredible hotel and meeting facilities that will attract national and international events of all kinds. I want to thank our partners, the City of Arlington, Loews Hotels & Co, and The Cordish Companies for sharing our vision that has become a spectacular reality in a few short years." Loews Arlington Hotel and Convention Center is part of phase two of the development of Arlington's Entertainment District. Continuing their public-private partnership with the City of Arlington, Loews Hotels & Co, The Texas Rangers and The Cordish Companies are building upon the momentum and success of Texas Live!, Live! by Loews, and the Rangers' new Globe Life Field. Additional features of the new expansion include a mixed-use residential building and a Spark coworking space, both developed by The Cordish Companies. "It is an honor for The Cordish Companies to continue our partnership with the Texas Rangers, Loews Hotels & Co and the City of Arlington to deliver a transformative project for Arlington," said Blake Cordish, Principal of The Cordish Companies. "Loews is one of the preeminent hoteliers in North America and a leader in the convention and meetings industry. The groundbreaking of the new Loews Arlington Hotel and Arlington Convention Center is an important next step in our commitment to create a world-class, mixed-use development that will cement Arlington as one of the leading premier sports, entertainment, culture, hospitality and tourism destinations in the country." Loews Hotels & Co is working with HKS as the architect and Looney & Associates on the interior design for this new development. Loews Arlington Hotel and Convention Center is being built by JE Dunn, who recently built the Loews Kansas City Hotel, which opened in June 2020. Arlington's Con-Real is also involved in the construction of the project. About Loews Hotels & Co Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage and excellence in service. The hospitality company encompasses branded independent Loews Hotels, and a solid mix of partner-brand hotels. Loews Hotels & Co owns and/or operates 26 hotels and resorts across the U.S. and Canada, including the new Loews Kansas City and Universal's Endless Summer Resort – Dockside Inn and Suites, the eighth hotel in partnership with Comcast NBC Universal that opened at the end of 2020. Located in major city centers and resort destinations from coast to coast, the Loews Hotels portfolio features properties grounded in family heritage and dedicated to delivering unscripted guest moments with a handcrafted approach.

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TRAVEL TECHNOLOGY

Washbnb is Raising Funds for a Tech-Enabled Linen Solution for Short-Term Rentals and Hotels

washbnb | May 21, 2021

Washbnb, a tech-enabled linen solution for the short-term rental and hotel industries, has launched a crowdfunding campaign via Wefunder. The startup eliminates the laundry problem for property managers and Airbnb hosts whilst solving a key operational pain point for the reliable supply of hotel-quality bed and linen. Washbnb is democratizing the investment process as a part of its community-driven strategy to grow the business for all stakeholders involved. By launching its seed round via crowdfunding with Wefunder, everyone has the chance to take a position during a startup company during a booming hospitality sector before travel’s predicted comeback, not just wealthy accredited investors. The short-term rental sector has remained resilient during the pandemic and bookings are now at an all-time high consistent with AirDNA going into a summer of revenge travel. Washbnb is about to become an important tool for hosts and managers by eliminating common laundry challenges through automated linen procurement and management. As a tech-enabled solution, the corporate controls linen logistics and quality through data insights while exploring the newest in water and logistics tech to make sure an environmentally sustainable and efficient service. The result's an improved guest experience that reduces travel’s footprint while making businesses easier to work and grow. Daniel Cruz, co-founder, and CEO of washbnb started the corporate in 2020 after handling the gap within the marketplace for an automatic linen solution as an Airbnb host himself battling laundry. Milwaukee-based, washbnb is rooted during a resurgent Midwest city featuring a fast-growing water-tech industry and fertile ground for both hospitality companies and laundry machine manufacturers. Washbnb pivoted during the pandemic with washhero.org and aims to create a community-driven, sustainable company with zebra stripes. Daniel says: “Our customers drive what we do, and that they love washbnb. We take their biggest challenge off of their plates and that we roll in the hay in higher quality, safer, and far more sustainable way. Hosting may be a great business, just check out Airbnb’s recent IPO, and we’re here to support these great businesses on the bottom, where they have it most. It’s a completely new category of business that must be created. Our customers see that and need to take a position because they need to assist. That’s how we build community.” Investment at this stage will fuel talent acquisition, research, and development also as future expansion into fast-growing, short-term rental destinations.

Read More

HOSPITALITY TRENDS

An ex-Holiday Inn Executive is Behind a $500 Million Plan to Jazz Up Troubled Hotels

Holiday Inn | April 23, 2021

Ken Hamlet, the former CEO of Holiday Inn, intends to use a $500 million war chest to acquire limited-service hotels (those without facilities such as a restaurant or spa) and reposition them as properties with a more upscale customer experience. Consider it adding more of the Four Seasons experience to roadside hotels, as Hamlet put it. He was CEO of Holiday Inn for nine years in the 1980s and early 1990s, and during that time the business was purchased by IHG and introduced or acquired brands such as Embassy Suites, Crowne Plaza, Hampton Inn, and Harrah's. Rather than starting his fund, Hamlet joined Olive Tree Hotels & Resorts, a hotel investment group where he now serves as CEO, to pursue deals. “I began to think of maybe now is a very good time to take advantage of getting back into the hotel industry and purchasing distressed assets or buying assets that were well-located, well-branded, relatively well-managed, and that were being distressed and only needed additional capital to get them up to 2021 standards,” he said this week. The only thing is that there is a litany of hotel investors drooling about hotel investment prospects that did not come true before the pandemic. Investment firms such as CGI Merchant Group, in collaboration with New York Yankees baseball legend Alex Rodriguez, and Bainbridge DXS are also scouring the market for hotel acquisitions of hundreds of millions of dollars in the coming years. Dreamscape Cos., owner of the Rio All-Suite Hotel & Casino in Las Vegas, has more than $1 billion in cash to purchase hotels, including troubled business-transient and convention-focused properties. Olive Tree's capital distinguishes itself by concentrating on limited-service hotels in a mix of the 75 major U.S. cities as well as some secondary and tertiary markets such as Las Cruces, New Mexico. As long as there is a nearby demand driver, such as a hospital, university, or office park, the company can seek a deal. The majority of buyers are looking for troubled hotels in metropolitan markets or resorts in drive-to and leisure destinations. Olive Tree intends to upgrade its guest rooms with more innovative features, such as automated check-ins and co-working-inspired workspaces in public areas. But, in addition to the technology, Hamlet desires enhanced client support, such as staffers adding personal touches to the guest experience, such as a bottle of wine or glass of champagne delivered to a room or hors d'oeuvres and chocolate bars in the lobby. The move is reminiscent of how Holiday Inn became a brand. Kemmons Wilson established the roadside motel business in the early 1950s after becoming dissatisfied with the choices offered on a road trip between Memphis, Tenn., and Washington, D.C. He set out to fix it because there was no consistency or quality in the accommodation experience. Olive Tree intends to replicate the success of existing limited-service hotels that are underperforming. Many of Olive Tree's acquisitions would be branded by major companies such as Marriott, Hilton, Hyatt, and IHG. However, the company is not opposed to maintaining property independence or even launching its brand. It is unclear when any of those acquisition goals will become available. Olive Tree reportedly has one hotel under contract and another "in the works." Due to a mix of bank forbearance on mortgages and several rounds of federal stimulus by offerings such as the Paycheck Protection Program of forgivable small business loans, there haven't been as many distressed hotel properties exchanged throughout the last year. The Olive Tree team does not anticipate having to wait much longer.

Read More

HOSPITALITY TRENDS

Loews Hotels & Co Breaks Ground on New $550 Million Loews Arlington Hotel and Convention Center

Loews Hotels & Co | October 13, 2021

Loews Hotels & Co, a wholly owned subsidiary of Loews Corporation, has officially broken ground on the new $550 million Loews Arlington Hotel and Convention Center. Executives from the company were joined by Arlington Mayor Jim Ross, former Mayor Jeff Williams, Chairman & Managing Partner of the Texas Rangers Ray Davis, The Cordish Companies' Director of Communications, Cari Furman, along with members of the Arlington City Council and other community and business leaders, to recognize and celebrate this milestone. The addition of the Loews Arlington Hotel and Convention Center, a full-service resort, will further strengthen Arlington's robust convention and tourism opportunities. The city is one of the premier sports and entertainment destinations in the United States, and a leading destination for meetings, events, and leisure travel. "Loews Arlington Hotel and Convention Center will allow us to capitalize on what we do best – combine a unique meetings and events destination with a best-in-class leisure resort. This significant investment further underscores our confidence and commitment not only in the great City of Arlington, Texas but also in the strength of the travel and tourism industry and our belief in the recovery of post-pandemic travel." Jonathan Tisch, Chairman & CEO, Loews Hotels & Co. This property will be the second Arlington hotel for the hospitality company. Loews Arlington Hotel and Convention Center is scheduled to open in early 2024. This new hotel will be located across from Live! by Loews, which is a joint venture among Loews Hotels & Co, the Texas Rangers and The Cordish Companies, built on the former Texas Rangers' Lot J parking lot. "Arlington has some of the best built-in demand generators in the country, such as AT&T Stadium and Globe-Life Field. These attractions, coupled with Loews Hotels' track record of offering distinctive experiences alongside operational excellence, will help establish the Loews Arlington Hotel and Convention Center as a centerpiece in The American Dream City," said Alex Tisch, President, Loews Hotels & Co. "Our goal is for Arlington, Texas to stand alongside Las Vegas and Orland as one of the preeminent family, sports and entertainment destinations in America." This new project marks the first time that Loews Hotels & Co is acting as the developer as well as the owner and branded operator. The nearly $550 million project is financed with Loews Hotels & Co capital and a $300 million loan from MetLife Investment Management. "Arlington continues to build on our incredible economic momentum, and today's groundbreaking is another exciting example of our commitment to job creation and providing world-class amenities to our residents and visitors," said Arlington Mayor Jim Ross. "Loews Hotels & Co is a best-in-class hotel brand and with innovative partners like Loews Hotels & Co, the Tisch Family, the Texas Rangers and The Cordish Companies, we're able to further establish The American Dream City as a premier destination for visitors around the globe." Loews Arlington Hotel and Convention Center will feature: 888 guestrooms and suites 200,000 square feet of indoor meeting space 66,000 square feet of outdoor space, including an oversized event lawn Five food and beverage outlets, including a three-meal indoor/outdoor restaurant featuring two wood-fire pizza ovens and homemade pasta made on-site and a soon-to-be-named third-party restaurant from a well-known restaurateur 1,550-space parking garage Resort-style beach club with two pools, man-made beach, cabanas, fire pits and water slide The Arlington Convention Center, also operated by Loews Hotels & Co, will be located within the hotel Situated between Globe Life Field and AT&T Stadium, Loews Arlington Hotel and Convention Center will be accessible to the 300-room Live! by Loews via a Sky Bridge. The two hotels combined will offer nearly 1,200 guestrooms and more than 300,000 square feet of meeting and event space. "The addition of the Loews Arlington Hotel and the Arlington Convention Center bring the development of the Arlington Entertainment District to another whole level," said Texas Rangers Chairman and Managing Partner Ray Davis. "The existing world-class sports and entertainment venues will now be complimented by incredible hotel and meeting facilities that will attract national and international events of all kinds. I want to thank our partners, the City of Arlington, Loews Hotels & Co, and The Cordish Companies for sharing our vision that has become a spectacular reality in a few short years." Loews Arlington Hotel and Convention Center is part of phase two of the development of Arlington's Entertainment District. Continuing their public-private partnership with the City of Arlington, Loews Hotels & Co, The Texas Rangers and The Cordish Companies are building upon the momentum and success of Texas Live!, Live! by Loews, and the Rangers' new Globe Life Field. Additional features of the new expansion include a mixed-use residential building and a Spark coworking space, both developed by The Cordish Companies. "It is an honor for The Cordish Companies to continue our partnership with the Texas Rangers, Loews Hotels & Co and the City of Arlington to deliver a transformative project for Arlington," said Blake Cordish, Principal of The Cordish Companies. "Loews is one of the preeminent hoteliers in North America and a leader in the convention and meetings industry. The groundbreaking of the new Loews Arlington Hotel and Arlington Convention Center is an important next step in our commitment to create a world-class, mixed-use development that will cement Arlington as one of the leading premier sports, entertainment, culture, hospitality and tourism destinations in the country." Loews Hotels & Co is working with HKS as the architect and Looney & Associates on the interior design for this new development. Loews Arlington Hotel and Convention Center is being built by JE Dunn, who recently built the Loews Kansas City Hotel, which opened in June 2020. Arlington's Con-Real is also involved in the construction of the project. About Loews Hotels & Co Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage and excellence in service. The hospitality company encompasses branded independent Loews Hotels, and a solid mix of partner-brand hotels. Loews Hotels & Co owns and/or operates 26 hotels and resorts across the U.S. and Canada, including the new Loews Kansas City and Universal's Endless Summer Resort – Dockside Inn and Suites, the eighth hotel in partnership with Comcast NBC Universal that opened at the end of 2020. Located in major city centers and resort destinations from coast to coast, the Loews Hotels portfolio features properties grounded in family heritage and dedicated to delivering unscripted guest moments with a handcrafted approach.

Read More

TRAVEL TECHNOLOGY

Washbnb is Raising Funds for a Tech-Enabled Linen Solution for Short-Term Rentals and Hotels

washbnb | May 21, 2021

Washbnb, a tech-enabled linen solution for the short-term rental and hotel industries, has launched a crowdfunding campaign via Wefunder. The startup eliminates the laundry problem for property managers and Airbnb hosts whilst solving a key operational pain point for the reliable supply of hotel-quality bed and linen. Washbnb is democratizing the investment process as a part of its community-driven strategy to grow the business for all stakeholders involved. By launching its seed round via crowdfunding with Wefunder, everyone has the chance to take a position during a startup company during a booming hospitality sector before travel’s predicted comeback, not just wealthy accredited investors. The short-term rental sector has remained resilient during the pandemic and bookings are now at an all-time high consistent with AirDNA going into a summer of revenge travel. Washbnb is about to become an important tool for hosts and managers by eliminating common laundry challenges through automated linen procurement and management. As a tech-enabled solution, the corporate controls linen logistics and quality through data insights while exploring the newest in water and logistics tech to make sure an environmentally sustainable and efficient service. The result's an improved guest experience that reduces travel’s footprint while making businesses easier to work and grow. Daniel Cruz, co-founder, and CEO of washbnb started the corporate in 2020 after handling the gap within the marketplace for an automatic linen solution as an Airbnb host himself battling laundry. Milwaukee-based, washbnb is rooted during a resurgent Midwest city featuring a fast-growing water-tech industry and fertile ground for both hospitality companies and laundry machine manufacturers. Washbnb pivoted during the pandemic with washhero.org and aims to create a community-driven, sustainable company with zebra stripes. Daniel says: “Our customers drive what we do, and that they love washbnb. We take their biggest challenge off of their plates and that we roll in the hay in higher quality, safer, and far more sustainable way. Hosting may be a great business, just check out Airbnb’s recent IPO, and we’re here to support these great businesses on the bottom, where they have it most. It’s a completely new category of business that must be created. Our customers see that and need to take a position because they need to assist. That’s how we build community.” Investment at this stage will fuel talent acquisition, research, and development also as future expansion into fast-growing, short-term rental destinations.

Read More

HOSPITALITY TRENDS

An ex-Holiday Inn Executive is Behind a $500 Million Plan to Jazz Up Troubled Hotels

Holiday Inn | April 23, 2021

Ken Hamlet, the former CEO of Holiday Inn, intends to use a $500 million war chest to acquire limited-service hotels (those without facilities such as a restaurant or spa) and reposition them as properties with a more upscale customer experience. Consider it adding more of the Four Seasons experience to roadside hotels, as Hamlet put it. He was CEO of Holiday Inn for nine years in the 1980s and early 1990s, and during that time the business was purchased by IHG and introduced or acquired brands such as Embassy Suites, Crowne Plaza, Hampton Inn, and Harrah's. Rather than starting his fund, Hamlet joined Olive Tree Hotels & Resorts, a hotel investment group where he now serves as CEO, to pursue deals. “I began to think of maybe now is a very good time to take advantage of getting back into the hotel industry and purchasing distressed assets or buying assets that were well-located, well-branded, relatively well-managed, and that were being distressed and only needed additional capital to get them up to 2021 standards,” he said this week. The only thing is that there is a litany of hotel investors drooling about hotel investment prospects that did not come true before the pandemic. Investment firms such as CGI Merchant Group, in collaboration with New York Yankees baseball legend Alex Rodriguez, and Bainbridge DXS are also scouring the market for hotel acquisitions of hundreds of millions of dollars in the coming years. Dreamscape Cos., owner of the Rio All-Suite Hotel & Casino in Las Vegas, has more than $1 billion in cash to purchase hotels, including troubled business-transient and convention-focused properties. Olive Tree's capital distinguishes itself by concentrating on limited-service hotels in a mix of the 75 major U.S. cities as well as some secondary and tertiary markets such as Las Cruces, New Mexico. As long as there is a nearby demand driver, such as a hospital, university, or office park, the company can seek a deal. The majority of buyers are looking for troubled hotels in metropolitan markets or resorts in drive-to and leisure destinations. Olive Tree intends to upgrade its guest rooms with more innovative features, such as automated check-ins and co-working-inspired workspaces in public areas. But, in addition to the technology, Hamlet desires enhanced client support, such as staffers adding personal touches to the guest experience, such as a bottle of wine or glass of champagne delivered to a room or hors d'oeuvres and chocolate bars in the lobby. The move is reminiscent of how Holiday Inn became a brand. Kemmons Wilson established the roadside motel business in the early 1950s after becoming dissatisfied with the choices offered on a road trip between Memphis, Tenn., and Washington, D.C. He set out to fix it because there was no consistency or quality in the accommodation experience. Olive Tree intends to replicate the success of existing limited-service hotels that are underperforming. Many of Olive Tree's acquisitions would be branded by major companies such as Marriott, Hilton, Hyatt, and IHG. However, the company is not opposed to maintaining property independence or even launching its brand. It is unclear when any of those acquisition goals will become available. Olive Tree reportedly has one hotel under contract and another "in the works." Due to a mix of bank forbearance on mortgages and several rounds of federal stimulus by offerings such as the Paycheck Protection Program of forgivable small business loans, there haven't been as many distressed hotel properties exchanged throughout the last year. The Olive Tree team does not anticipate having to wait much longer.

Read More

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