Automating the travel industry needs an intelligent approach

| October 22, 2019

article image
It’s a no brainer that businesses should automate, right? Whether an online travel agency, travel management company, travel agent or indeed any business operating in the travel industry, automation saves time and allows resources to be diverted elsewhere. Companies can be run more efficiently, they are more agile, they can free up resources and of course, reduce costs. If only business decisions were that simple, but unfortunately, they are not. There are myriad factors to consider when implementing new systems and with automation, it’s no different.

Spotlight

Buro Scanbrit

Buro Scanbrit is the leading specialist in The Netherlands and Belgium offering a wide range of holiday travel and experiences to North West Europe. We create and sell holiday and travel packages for individuals, families, groups and companies.

OTHER ARTICLES

How modern companies are disrupting business travel

Article | March 4, 2020

For decades, people had two ways to make travel arrangements. There’s the do-it-yourself (DIY) approach, beloved by individual travelers and small groups for its budget-friendliness and accommodation of various preferences. There’s also corporate travel management, used by business travelers and companies with no time or patience to plan for frequent work trips. Unlike personal travel, business travel has several limitations: which airlines and hotels a company can book with, where and how bookings can be made, and what expenses are considered valid for reimbursement.

Read More

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience

Article | February 25, 2020

To deliver the richer, more fulfilling experiences that travelers crave, travel brands depend on a growing cache of customer data. More data can mean more opportunities to deliver an elevated human experience, personalized to each traveler’s needs and wants. But many brands are opaque about just what data they are collecting, and customers often don’t have any way to know how it may be used, how well it is secured, and what, if any, control they have over their personal information. Hence, the trust that travelers place in the industry is at risk, which ultimately could impact their travel choices.

Read More

Predicting The Future Of Travel In 2040

Article | February 22, 2020

By the year 2040, international travel will be a faster, easier and more ecologically sustainable activity than ever before, according to a report commissioned by Allianz Partners to help prepare for the travel-related needs of their customers in the future. Allianz Partners is a world leader in B2B2C assistance and insurance solutions, delivering global protection and care, and offers dedicated travel insurance services through the Allianz Travel brand.

Read More

Poor payment experience determines choice of travel provider

Article | March 11, 2020

Payments are now accepted as one of the areas adding friction to the traveler journey, from the booking process to being on a trip, according to new research. The Frictionless Travel Payments: From Complexity To Competitive Advantage report from Amadeus shows that 70% of consumers say a good payment experience would drive them to select a travel provider over a competitor. In addition, 74% say a poor payment experience affects the enjoyment of their holiday. The study also reveals that 74% of travelers are booking less than two months before departure and millennials are twice as likely to book later than those aged over 55.

Read More

Spotlight

Buro Scanbrit

Buro Scanbrit is the leading specialist in The Netherlands and Belgium offering a wide range of holiday travel and experiences to North West Europe. We create and sell holiday and travel packages for individuals, families, groups and companies.

Events