Balancing Service and Costs In A Procurement Driven Travel Program

| June 20, 2017

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Over the past decade, procurement and finance increasingly have driven the processes, metrics, and contracts for corporate managed travel services. Savings have dominated the focus for most travel managers in recent years as companies sought to stretch travel dollars as far as possible during and after the last recession.

Spotlight

Audley Travel

Audley is a passionate, vibrant company that specialises in creating truly exceptional tailor made travel for discerning clients. We’re headquartered in a 17th century converted wool mill in rural Oxfordshire, and have offices in London, and Boston, MA. Audley was established in 1996 as Asian Journeys, offering tailor-made holidays to Vietnam, Cambodia and Laos (Indo-China), though we now travel much further afield. The heart of our business has always been our Country Specialists. These individuals have all travelled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. They are a hugely varied, sociable crowd unified by their passion for travel. They are also extremely organised and have excellent communication skills - after all, the ability to sell is a key skill without which they can’t possibly succeed.

OTHER ARTICLES

Travel tech pros put sustainability behind economy as key challenges for 2020

Article | February 10, 2020

Economic uncertainty is deemed to be the biggest challenge facing the travel industry, ahead of climate change and sustainability issues, according to new research. A survey by Travel Technology Europe, sister brand of PhocusWire, reveals that 53% of those polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%. The study was carried out in the run-up to the United Kingdom's general election in early December 2019, so the challenge of economic uncertainty is not that surprising.

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This too shall pass - but travel will need to adjust

Article | February 10, 2020

Just over a month ago, many of us sat in our offices, surrounded by colleagues, engaged in deep discussions about how best to leverage the increasing demand in travel this year. As per the World Tourism Organization's (UNWTO) forecasts from earlier this year, international tourist arrivals were expected to grow by 4% in 2020, which is not as great as the growth seen in 2017 (7%) and 2018 (6%), but it was still enough to continue fueling the tourism industry, which contributes to about 10.4% of the global GDP and approximately 319 million jobs. We were blissfully unaware of the looming threat of the COVID-19 global pandemic. In fact, several parts of the world failed to take notice of this crown-shaped virus that was about to bring everything to a grinding halt, until March 11, when the World Health Organization officially announced it as a pandemic.

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Technology Transforming the Travel Industry

Article | February 10, 2020

The travel and leisure industry is undergoing a major evolution with personalisation. Travellers’ experiences can now be deeply customisable at every stage, from research and booking to tailoring the main event itself, and interactions after it has taken place. Choices are plentiful on the internet and whether people realise it or not, they want businesses to provide them with an experience adapted to their needs and preferences. New releases in technology are enabling the transformation of the customer experience through hyper-personalisation, while at the same time increasing the efficiency of business operations. Advancements in MarTech and related tools are increasingly being applied in travel and leisure to make the world seem more connected, empower travellers to explore, simplify the decision-making process, and be on hand to guide users through their journey.

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BUSINESS TRAVEL

Travel Managers speak out: 3 business travel topics post-pandemic

Article | February 10, 2020

Despite the global pandemic controlling business travel headlines for the past twelve months, there are quite a few other topics top of mind for travel managers today in North America. Egencia has taken a dive into the other important topics that are weighing on the minds of travel managers, and we’ve taken a look at what’s creating a buzz in the industry and within the Egencia travel manager Connect Community.

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Spotlight

Audley Travel

Audley is a passionate, vibrant company that specialises in creating truly exceptional tailor made travel for discerning clients. We’re headquartered in a 17th century converted wool mill in rural Oxfordshire, and have offices in London, and Boston, MA. Audley was established in 1996 as Asian Journeys, offering tailor-made holidays to Vietnam, Cambodia and Laos (Indo-China), though we now travel much further afield. The heart of our business has always been our Country Specialists. These individuals have all travelled independently and extensively to one or more of our regions and can demonstrate a wide variety of country knowledge and an infectious passion for what they have experienced. They are a hugely varied, sociable crowd unified by their passion for travel. They are also extremely organised and have excellent communication skills - after all, the ability to sell is a key skill without which they can’t possibly succeed.

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