Biometrics for better travel

| September 5, 2019

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Learn from the experiences of air transport industry (ATI) front runners who are exploring single token identity management to create a frictionless walk-through experience for passengers. This report combines SITA’s global airline, airport and passenger research with ground breaking examples of innovation in biometrics within and outside the air transport industry.

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Travel Noire

Most travelers struggle to choose their own path. We equip them with a roadmap to design the journey of their dreams. We’re an award-winning boutique travel company — and we’re in the business of helping you get back to your truest self. Reaching 2M travelers a month, we deliver compelling tools, resources & transformative retreats to help travelers discover, plan and experience new destinations.

OTHER ARTICLES

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience

Article | February 25, 2020

To deliver the richer, more fulfilling experiences that travelers crave, travel brands depend on a growing cache of customer data. More data can mean more opportunities to deliver an elevated human experience, personalized to each traveler’s needs and wants. But many brands are opaque about just what data they are collecting, and customers often don’t have any way to know how it may be used, how well it is secured, and what, if any, control they have over their personal information. Hence, the trust that travelers place in the industry is at risk, which ultimately could impact their travel choices.

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How will travel loyalty programs respond to coronavirus?

Article | February 25, 2020

During Q4 2019 I had multiple conversations with companies from the hospitality, retail and banking sectors that were either launching or redefining their loyalty programs. In all cases, companies were looking to provide greater value to their members and to stand out from the crowd of meaningless programs. As we all know, things have changed, and plans have been by more urgent matters.There is, however, a tremendous opportunity right now for loyalty programs to step up during the ongoing coronavirus crisis and show why being a member makes a difference.

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Frequent flyer: will business travel bounce back from coronavirus?

Article | February 25, 2020

With trade shows cancelled and companies limiting or even banning travel, Mark Manduca, aviation analyst at Citi, recently raised the question: “Will corporate travel ever truly recover again?” When the coronavirus crisis is over, will companies that have managed just fine with video conferencing decide to carry on, given how much cheaper it is? We have heard similar questions before. I wrote an article in the early 1990s, after the first Gulf war and the economic downturn, quoting experts who said company bosses had noticed a fall in costs from the resulting decline in travel and decided to make it permanent. Similar things were said after 9/11. Every economic slowdown produces the same statements.

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Loyalty goes the extra mile in travel

Article | February 25, 2020

Checking out of a hotel room or disembarking a plane used to have a certain finality to it. Travelers and brands parted ways at the end of the journey, and customer loyalty didn’t go beyond collecting miles or points. Now, reimagined travel experiences are extending customer engagement beyond the trips themselves. And the relationships between brands and travelers are no longer grounded on simple transactions. Travel brands are going beyond simple rewards to redefine loyalty programs around customer service, customer journeys and customer trust.

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Spotlight

Travel Noire

Most travelers struggle to choose their own path. We equip them with a roadmap to design the journey of their dreams. We’re an award-winning boutique travel company — and we’re in the business of helping you get back to your truest self. Reaching 2M travelers a month, we deliver compelling tools, resources & transformative retreats to help travelers discover, plan and experience new destinations.

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