Connecting Customers to the Travel and Hospitality Industry

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Some 3.8 billion people travelled by air in 2016, and those numbers are on the rise. Not only are more people taking to the skies, but the nature of travel also is changing. Leisure travel no longer will be exclusively for the privileged few. Millions of middle class and millennial travellers also will seek world-class travel experiences. In addition, trends such as ride-sharing, alternative lodging and smartphone use are reshaping how people interact with and spend money on the Travel and Hospitality (T&H) industry.

Spotlight

Costa Crociere S.p.A.

We are the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag. The Costa Group, that includes the Costa Crociere and Aida Cruises brands, is integral part of Carnival Corporation & plc, the world’s biggest cruise operator.

OTHER ARTICLES

How will travel loyalty programs respond to coronavirus?

Article | April 3, 2020

During Q4 2019 I had multiple conversations with companies from the hospitality, retail and banking sectors that were either launching or redefining their loyalty programs. In all cases, companies were looking to provide greater value to their members and to stand out from the crowd of meaningless programs. As we all know, things have changed, and plans have been by more urgent matters.There is, however, a tremendous opportunity right now for loyalty programs to step up during the ongoing coronavirus crisis and show why being a member makes a difference.

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Impact of coronavirus on the travel industry

Article | April 3, 2020

Since first being identified in late-2019 in the Wuhan region of China, coronavirus COVID-19 has spread to dozens of countries around the world. The virus primarily passes from one person to others during coughing or sneezing. The time between exposure and the onset of symptoms is around five days. There is currently no vaccine or treatment. The outbreak is inevitably having an enormous impact on the travel industry, ranging from hotel and cruise ship quarantines to airlines halting flights in some regions.

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The Rise of Ultra-Long-Haul Flights Is Changing the Way We Travel

Article | April 3, 2020

Airlines for decades often sought to fly the biggest aircraft they could on routes between the largest cities, pushing passengers through megahubs in New York, Frankfurt, London, Tokyo, or Dubai, where they could switch to a smaller airplane to take them to Nashville, Osaka, or Nairobi. Two new aircraft, the Boeing 787 the one on the Qantas flight and Airbus A350, however, have changed the model, and in the coming decades, more passengers will be able to fly nonstop to more places than ever on ultra-long-haul flights.

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TRAVEL TECHNOLOGY

Rebuilding travel together: What we know and where we’re headed

Article | April 3, 2020

The past year has been one of the most challenging for the travel industry. We saw the end of the expansion of the sector replaced by uncertainty, but it has reinforced our mission to bring the industry together to respond to travelers’ needs. Our industry is famously resilient. Following the initial shock of the pandemic and the reduction of global travel volumes, the industry has rapidly adapted. Despite the challenges of this crisis, there is cause for much optimism because of two fundamental reasons: people’s innate love for travel and the creativity of our industry. Both will help to harness new opportunities for our industries as we rebuild.

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Spotlight

Costa Crociere S.p.A.

We are the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag. The Costa Group, that includes the Costa Crociere and Aida Cruises brands, is integral part of Carnival Corporation & plc, the world’s biggest cruise operator.

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