Customer centricity in airline industry

| February 2, 2018

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About ten years ago, Continental Airlines was faltering and ranked among the lowest of the major US airlines. The problems the airline faced were not unique. But, siloed, unstructured data and incomplete information made determining the root cause analysis a difficult task. Continental Airlines needed a more comprehensive view of the business in order to reduce operating expenses, increase commercial insights and improve time-to-market. Here, too, legacy systems were hampering the growth and profitability story.

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Red Apple Travel Group

RED APPLE TRAVEL GROUP is proud to say that no one knows Asia like we do. Thanks to years of experience, we have learnt how to handle every individual traveler's varied needs and have successfully entered not only the leisure tourism industry but also ventured into Meetings, Incentives, Conferencing, Exhibitions (MICE) and Religious Tourism markets, adding a completely new dimension to the company's bouquet of services.

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Spotlight

Red Apple Travel Group

RED APPLE TRAVEL GROUP is proud to say that no one knows Asia like we do. Thanks to years of experience, we have learnt how to handle every individual traveler's varied needs and have successfully entered not only the leisure tourism industry but also ventured into Meetings, Incentives, Conferencing, Exhibitions (MICE) and Religious Tourism markets, adding a completely new dimension to the company's bouquet of services.

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