Destination digital

April 18, 2018 | 47 views

Digital is changing how we live. Connected humans and machines continuously learn, innovate, take control, disrupt-all the time. A person with an idea and a laptop can mobilize a movement and change the world. Think Mark Zuckerberg.

Spotlight

Rosen Hotels & Resorts

Welcome to Rosen Hotels & Resorts. Three exceptional convention hotels, four leisure hotels, one extraordinary opportunity to experience the freedom and flexibility that define the Rosen Difference. Independently owned since 1974, we are committed to providing high-quality hospitality products. Each hotel has excellent accommodations, facilities, catering, dining, and recreational amenities that represent tremendous value for our guests. In combination, these properties total over 6,300 rooms and suites in the hub of Orlando’s famous theme parks.

OTHER ARTICLES
BUSINESS TRAVEL

Age of Digital Concierge: Hotel Chatbots Are Redefining CX

Article | August 5, 2022

The travel industry is reviving. Tourist spots across the globe are packed with excited explorers. Though it feels like everything is going back to normal, the way people travel has changed. The hospitality tech revolution is making mundane tasks easier and the customer experience richer. Most travelers prefer self-service over waiting to be served. Online planning and bookings have picked up pace, so have contact-less check-in and 24/7 digital concierge. Hotels must swiftly meet these evolving demands or risk losing in the race. They must incorporate technology into their day-to-day operations to eliminate human error, increase their service efficiency, and, above all, offer an outstanding customer experience. One of the technology trends reshaping the travel and hospitality industry is digital concierge—hotel chatbots that bring the concierge desk into the palm of a guest’s hand. Convenient, right? A Sneak Peak into Hotel Chatbots Hotel chatbots are software applications that communicate with your hotel’s website page visitors and resolve their queries. They are either programmed to behave a certain way or can be AI-powered. Programmed chatbots are configured to answer a limited set of questions. However, they can collect visitor information so your customer executives can get in touch with prospects to resolve their queries or provide them with booking assistance. On the other hand, AI-powered chatbots use NLP (Natural Language Processing) and ML (Machine Learning) to analye human behaviour and accordingly answer questions. Digital Concierge Brings in Conversions Personalized communication forms the crux of customer experience. A desired, non-intrusive interaction between a guest and a chat bot can create strong engagement and help the guest to make a booking at your hotel. In such cases, the bot will forward the booking inquiries directly into the IBE (Internet Booking Engine) and strengthen your direct sales. 30-50% of the chatbot-prospect interactions result in IBE forwarding of booking inquiries. This statistic shows how accepting the guests are of the chatbot’s services. (Source: DialogShift, Olga Heuser) Chatbots can also be integrated into social media platforms and instant messenger platforms so that guests can directly make bookings from a platform of their choice. How are Hotel Chatbots Redefining CX? Apart from bringing in revenue through direct sales, hotel chatbots also create a solid customer experience for the guests, so they don’t go home unsatisfied and give you a good review online. Here are the ways in which they enhance the customer experience: 24/7 Availability- Chatbots promptly respond to guest queries round the clock Multi-Lingual Support- Languages are not a barrier for them Efficiency- They lighten your hotel staff’s load of answering guest queries Customer Retention- They collect guest information, which helps in retention and follow-up Brand Awareness- They are brand representatives and increase brand awareness through responsiveness Additionally, AI- powered chatbots can also: Highlight the hotel’s special features upon check-in Recommend places and activities to do around the hotel with pictures and links Request feedback from guests about services Assist with table reservations or pool-side orders The Cosmopolitan, Las Vegas Used Rose to Impress Guests The introduction of Rose, a smart chatbot that converses with guests on The Cosmopolitan’s website, changed the game for the hotel. The bot’s playful personality wooed hotel guests. Those who made a booking directly from the website ended up spending 37% more than those who did not engage with her. Let’s Wrap It Up A hotel chatbot refines the concierge experience for guests through rapid response times and enhances your hotel’s AI marketing efforts. It can be an invaluable asset for hotel business owners looking to stay ahead in the race.

Read More
TRAVEL TECHNOLOGY

3 Travel Preparation Tips for Your Holiday Trip

Article | July 7, 2022

A holiday abroad is an exciting experience, a chance to be in a new place where you can enjoy the sights and food, and have that much-needed break you need. Whether you are off to visit family or friends or plan to embark on an adventure as a tourist, holidays are the best way to leave work behind for a while and do something nice for yourself. With all the hard work you have been doing, you deserve a break. Going on a trip also takes careful preparation to ensure that everything goes according to plan. If you start preparing in advance, you can cover all the details and relax while away, knowing everything is in place. It is also best to get travel insurance. With it, you provide yourself with coverage against certain travel risks like cancellations, missing luggage, and medical expenses, should you require them while away from home. Of course, it is always best to be safe than sorry, and details like this reduce stress and keep you prepared for anything on your holiday. Below are some travel preparation tips for a stress-free and enjoyable holiday. Try to travel light Travelers find it challenging to pack for a trip. We tend to take extras along with us, fearing that something could come up and we might need certain items. However, it is always better to pack light, as long as you have the essentials with you. Avoid over-packing and stick to the necessities for a less stressful vacation. If you are flying to your destination, have your travel documents organized and in your possession at all times. Find out what the weather is like where you are going and choose suitable clothing to pack. Be prepared for anything You never know what can happen during a holiday trip. You may encounter a few snags such as delays, a change of weather conditions, closed roads, etc. So, prepare for unexpected situations and know what to do if they happen. Furthermore, arriving hours earlier than your flight at the airport keeps you relaxed, which you should be since it is your holiday. If security lines are long and time is of the essence, being there early helps you take it easy rather than rush to reach your flight on time. Book your flight as early as possible Ensure that you get to leave on your preferred dates by booking your flight as early as possible. There have been a few changes in many airline companies where people can quickly make cancellations and other changes. Additionally, there is now limited seating in planes. This means that they fill up the seats faster. Apart from booking your flight in advance, it would also help to book hotel accommodations and other planned activities early on. A holiday is even more enjoyable when you have planned everything out. Make the necessary preparations so when you get to your destination, all that's left to do is relax and enjoy your vacation.

Read More
TRAVEL TECHNOLOGY,BUSINESS TRAVEL

AI CRM and Online Booking Tipped To Boost Travel Recovery

Article | July 20, 2022

Travel technology professionals view tech as the way to help travel come back stronger, according to research. The TravelTech Show (formerly TTE Europe) polled buyers and suppliers who listed artificial intelligence, customer relationship management and online booking tools as the top three technologies to help boost recovery. Rounding out the top five were self-service portals and innovative payment options. The findings will be unsurprising to many in the industry already looking to AI, the cloud and other technologies to boost efficiency and improve the customer experience. Brian Sheerin, managing director of SABS Travel Technologies, says: Allowing travelers to self-book through an OBT [online booking tool] while still providing simple methods to communicate, such as online chat, are key to reducing customer frustration and allowing travel businesses the space to restructure, to resource and to meet customer expectations. OBTs were already playing a massive part in booking travel pre-pandemic and now it is even more important in the role of rebuilding the sector and customer confidence in it.”In recent weeks, American Airlines announced a far-reaching partnership with Microsoft, Expedia Group unveiled its new tech platform Open World and Miami Airport announced its rollout of biometric boarding technology. Payment developments and other advances in travel fintech also have been highlighted recently as an increasing priority to the industry as it looks to find new revenue streams. The TravelTech Show research also quizzed participants on the top challenges facing the travel technology industry currently, with economic uncertainty taking the top slot (52%), followed by COVID-19 restrictions (46%) and climate change (36%). Cyber security took fourth place compared to two years ago when it was in seventh place. Meanwhile, sustainable travel moved to seventh place compared to the second-place spot it held in 2020.

Read More
TRAVEL TECHNOLOGY

Augmented Reality Transforming the Travel and Hospitality Industry

Article | May 20, 2022

“I believe that augmented reality will be the biggest technological revolution that happens in our lifetimes.” – Tim Sweeney, Founder and CEO of Epic Games Augmented reality (AR) has proved to be a significant concept in tourism and hospitality management in the past few years. It allows us to enhance the physical environment and enhance the experience of exploring the surrounding area. According to Grand View Research, the global market for augmented reality was worth USD 25.33 billion in 2021. From 2022 to 2030, the market is expected to grow at a compound annual growth rate (CAGR) of 40.9%. As things keep pace with digitalization and this generation seeks quick and efficient yet reliable methods, every sector widely uses the application of augmented reality. According to Hospitality Tech, the market size of augmented reality will reach $198 billion by 2025, and the hotel business will be one of the key contributors to this income target. Effectively, Starwood, Marriott and Holiday Inn are already making a difference in the travel and hospitality industry by leveraging this technology. An investment in AR brings a lot of change in business revenue for both small hoteliers and prominent hotel tycoons. AR Improve Customer Experience for Travel and Hospitality Redefine the customer experience with augmented reality in the tourism industry. AR-based travel apps help businesses enhance their services and offer personalized experiences to their customers. By adding interactive hotel features that make the space more fun, you can get people to visit nearby attractions. Utilizing CX to maintain and expand a client base produces a terrific asset that positively affects ROI. CX effectively boosts customer lifetime value (LTV), which can become self-perpetuating. Companies that excel at CX and customer-centricity are 60% more profitable and generate 5.7% more revenue than those that don't. Ideas for Implementing AR in the Tourism and Hotel Industry AR is utilized chiefly via smartphones and offers many options concerning interactive experiences. AR in Excursions & Travel Attractions AR technology may be a terrific marketing tool for guiding first-time guests through the hotel and a great way to retain customers and provide more engaging experiences. With the application of augmented reality software, a standard tourist map comes to life. Moreover, AR technology enables clients to examine points of interest, restaurants, and other businesses. Your hotel restaurant may even use augmented reality to let customers explore the menu and ingredients in a new way by showing them 3D versions of the meals on their phones. Transportation If you have a travel mobile app with AR, you can point out the transportation objects to get the best possible directions, travel route, next destination, and places to travel to. Pokemon Go shows one such example of how you can use modern digital technologies to make the travel experience even better. It became the first popular augmented reality game. This AR app brought players out into the street and made them move and travel a lot. Scadi is one such AR app in travel for visitors of Alpine ski resorts. It uses advanced algorithms to create the most comfortable, safe and exciting routes for skiers and snowboarders. Integrates with other technology Using augmented reality in conjunction with other technologies such as beacon technology allows your hotel to more efficiently promote to visitors and upsell through push notifications. For example, through push notifications, hotels may give partner companies special offers or discounts, and vice versa, partner businesses can advertise the hotel. Hospitality Industry Must Make Room for AR for Better ROI In a post-pandemic context, the travel and hotel industries embrace technological advancements that enhance visitor experiences, eventually boosting corporate income and reducing operating expenses. Utilizing interactive technologies like AR, VR, and other interactive technologies increases operational efficiency, productivity, and ROI. By using augmented reality with CMMS (Computerized Maintenance Management System) or EAM, you gain more understanding (Enterprise Asset Management). Augmented reality can assist facility managers in boosting the efficiency of their engineers and reducing the expense of ensuring their safety. AR will assist them in increasing their revenue by reducing their maintenance expenses. Using AR-based product models, the hospitality industry is gaining a significant competitive edge, resulting in faster sales cycles. Case Studies Holiday Inn During the Olympic and Paralympic Games in London in 2012, Holiday Inn introduced one of the first uses of Augmented Reality in a hotel setting. The experiences used picture recognition and chroma video. The program identified hotel locations and activated athlete video footage, merging real and virtual components. This Holiday Inn use case shows how hotels may leverage AR to develop unique guest experiences around local events. In addition, the campaign helped promote the hotel and bolster its status as the official hotel for the London 2012 Olympic and Paralympic Games. Premier Inn The Hub Hotel from Premier Inn, the largest hotel chain in the United Kingdom, is one of the few places to have adopted the AR technology back in 2016. The hotel provided a wall map of the local region in each room. Tourists could use their smartphones to read information about local areas of interest by pointing them at a wall. Conclusion The benefits of augmented reality in the travel and hospitality industries are immense. AR is a potent tool for increasing company potential and returns on investment. Utilizing innovative technology boosts your hotel's exposure and brand awareness while propelling it into the digital age. Augmented reality in the tourism industry truly sets you apart from the competition. FAQ How is augmented reality changing the travel & tourism industry? Augmented reality helps hotels enhance the physical locations they are attempting to attract visitors to, such as hotel rooms and local attractions. What is digital transformation in the hospitality industry? Digital transformation refers to how companies restructure themselves to adapt and modify their corporate culture to empower innovations that utilize technology and propel their enterprises to new levels of growth. What are the benefits of augmented reality? Creates unique customer experiences Reduces cognitive overload Increases engagement

Read More

Spotlight

Rosen Hotels & Resorts

Welcome to Rosen Hotels & Resorts. Three exceptional convention hotels, four leisure hotels, one extraordinary opportunity to experience the freedom and flexibility that define the Rosen Difference. Independently owned since 1974, we are committed to providing high-quality hospitality products. Each hotel has excellent accommodations, facilities, catering, dining, and recreational amenities that represent tremendous value for our guests. In combination, these properties total over 6,300 rooms and suites in the hub of Orlando’s famous theme parks.

Related News

AIRLINES AND AIRPORTS

TICO Board Approves Canada Jetlines as a Registered Travel Retailer and Travel Wholesaler Under the Travel Industry Act

Canada Jetlines Operations Ltd | June 27, 2022

Canada Jetlines Operations Ltd. (NEO: CJET) (“Canada Jetlines”) the new all-Canadian, leisure airline, is proud to announce the Travel Industry Council of Ontario (“TICO”) has provided approval to the carrier’s subsidiary Canada Jetlines Vacations Ltd. as a travel retailer and travel wholesaler under the Travel Industry Act, 2022.TICO is mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs approximately 2,100 travel retailers and travel wholesalers registered in Ontario – providing Canadian travelers with confidence from their stamp of approval. A recent survey of Ontario consumers found that 82% of respondents think it’s important that the travel agency or website they are booking with is regulated. TICO ensures all registered agencies and websites are safe, reliable, and provide customer protections and benefits. “Canada Jetlines Vacations is thrilled to officially receive approval from the highly respected TICO organization, We look forward to offering our passengers the resources, and consumer protection benefits to create a safe and efficient travel experience as a TICO-registered company.” -Duncan Bureau, CCO, Canada Jetlines. Formed in 1997, TICO is a not-for-profit corporation wholly financed by Ontario-registered travel agents and wholesalers. It administers the Travel Industry Act, 2002 and the Ontario Travel Industry Compensation Fund. Please visit TICO’s website at www.tico.ca for more information. Visit www.jetlines.com to learn more, sign up for email updates, and follow on all social media platforms to join the Canada Jetlines family. About Canada Jetlines Canada Jetlines is a well-capitalized leisure focused air carrier, utilizing a growing fleet of Airbus 320 aircraft targeting launch in the summer of 2022, subject to Transport Canada approval. The air carrier was created to provide Canadians with value vacation choices and convenient travel options to fly to fantastic leisure destinations within Canada, the U.S.A., Cuba, Jamaica, St. Lucia, Antigua, Bahamas, and other Caribbean nations. Canada Jetlines will provide exciting vacation packages to iconic Canadian destinations and beyond via strong partnerships with airports, CVB’s, tourism entities, hotels, hospitality brands, and attractions. With a projected growth of 15 aircrafts by 2025, Canada Jetlines aims to offer the best-in-class operating economics, customer comfort and fly-by-wire technology, providing an elevated guest centric experience from the first touchpoint. The efficient aircraft design merged with the experience of the all-Canadian management team, allows for accessible flight options without sacrificing quality or convenience. The carrier will use a state-of-the-art web booking platform, making the turnkey solution available to consumers, travel agents, and tour operators, with the capability of generating revenue on reservations and ancillary sales with the aim to provide more revenue opportunities to current and future agent partners and all the work that they do. We look forward to working with you to create memorable travel experiences for consumers. To learn more, please visit www.jetlines.com and follow on all social media platforms for news and updates.

Read More

DESTINATION AND TOURISM

Celebrate World Oceans Day with Terranea Resort

Terranea Resort | May 30, 2022

Terranea Resort invites guests to enjoy its rich natural habitat that spans over 102 acres. It is perched atop oceanfront coastal bluffs on the Palos Verdes Peninsula. The resort has a variety of special offerings designed to entertain, educate, and explore the surrounding marine protected environment to celebrate World Oceans Day. World Oceans Day is an annual event and presents an opportunity to unite the community to support for the sustainable management of the world’s oceans. It also raises awareness of the impact of individual actions on the ocean. Guests can be a part of eco-driven initiatives in partnership with Marine Mammal Care Center and International Bird Rescue. These organizations bring awareness to the importance of safeguarding and protecting the ocean for everyone to enjoy throughout June. Guests can support the Marine Mammal Care Center while booking their stay at www.Terranea.com. Guests can go kayaking on the Californian coastline with marine biologist and Chief Operations and Education Officer of Marine Mammal Care Center, Dave Bader. He will provide the guests with invaluable knowledge on endangered cetaceans and the conservation of the local marine life. A portion of the proceeds from each tour will be donated to the Marine Mammal Care Center. Guests aged 8 and up can enjoy this activity on June 4 | 7:30am – 10:30am | $250 per person donated directly to Marine Mammal Care Center. Tour needs to be booked in advance and is weather dependent. All equipment is provided. Guests, ages 8 and up can go on a forest clean-up kayak tour to help maintain the coastline by collecting litter along the pristine Marine Protected Area of the Palos Verdes Peninsula. Tour details: June 11 | 9:30am & 11:30am | $100 per person. Here is a list of other activities that the guests can enjoy: Educational ocean activities- June 11 | 11:00am – 2:00pm Nelson'sSea Harvest Workshop- Ages 21 and up. Advance reservations are required at www.terranea.com/experiences. June 11 | 10:00am | Sea Salt Conservatory | $80 per person Self-guided Nature Walk and Scavenger Hunt June 1-30 | Map available at pointe discovery Captain Gray Whale Cookies June 1 – 30 Visit Terranea’s website (terranea.com/celebrate) for more details.

Read More

DESTINATION AND TOURISM

Frommer's Names the Best Hotel Booking Engines for Summer Travel in 2022

frommer | March 30, 2022

With travelers eager to hit the road again for summer vacation after the disruptions caused by the pandemic, Frommers—the trusted travel media company and guidebook publisher celebrating its 65th year in 2022—has released the latest edition of its Best and Worst Hotel Booking Sites. The ranking names the top online travel agencies and aggregators for finding lodgings on the road in 2022. The top 10 has been shaken up considerably since the previous ranking in 2020. Using a complex, weighted system involving 60 different room reservation scenarios, travel expert and analyst Reid Bramblett put booking engines through the wringer to determine which sites deliver the lowest rates, the most options, and the easiest user experience.For the first time, Google tops the list, but the search giant only narrowly edged out previous winner HotelsCombined, with both showing a keen ability to find the most affordable rooms. Other heavy hitters, including Tripadvisor and Kayak, only managed middling scores when put to the Frommer's test, ranking 5th and 7th respectively. After falling out of the top 10 five years ago, Hotels.com clawed its way to the 10th slot, displacing Hotwire from the list entirely. The complete top 10, along with detailed analysis, a rundown of each site's pros and cons, and money-saving warnings about sneaky tactics and outright rip-offs, can be found at Frommers.com/BestHotelSites. And coming soon: Frommer's latest ranking of the top sites for finding affordable airfare—fully updated for 2022. About Frommer's One of the most venerable brands in travel, Frommer's has been in continuous publication since the 1957 debut of Arthur Frommer's Europe on 5 Dollars a Day, which changed the way the world traveled. The Frommer's collection of travel products has expanded to include nearly 100 award-winning guidebooks, a popular podcast, and Frommers.com, winner of the 2021 silver medal for best travel journalism website in the prestigious Lowell Thomas Awards from the Society of American Travel Writers.

Read More

AIRLINES AND AIRPORTS

TICO Board Approves Canada Jetlines as a Registered Travel Retailer and Travel Wholesaler Under the Travel Industry Act

Canada Jetlines Operations Ltd | June 27, 2022

Canada Jetlines Operations Ltd. (NEO: CJET) (“Canada Jetlines”) the new all-Canadian, leisure airline, is proud to announce the Travel Industry Council of Ontario (“TICO”) has provided approval to the carrier’s subsidiary Canada Jetlines Vacations Ltd. as a travel retailer and travel wholesaler under the Travel Industry Act, 2022.TICO is mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs approximately 2,100 travel retailers and travel wholesalers registered in Ontario – providing Canadian travelers with confidence from their stamp of approval. A recent survey of Ontario consumers found that 82% of respondents think it’s important that the travel agency or website they are booking with is regulated. TICO ensures all registered agencies and websites are safe, reliable, and provide customer protections and benefits. “Canada Jetlines Vacations is thrilled to officially receive approval from the highly respected TICO organization, We look forward to offering our passengers the resources, and consumer protection benefits to create a safe and efficient travel experience as a TICO-registered company.” -Duncan Bureau, CCO, Canada Jetlines. Formed in 1997, TICO is a not-for-profit corporation wholly financed by Ontario-registered travel agents and wholesalers. It administers the Travel Industry Act, 2002 and the Ontario Travel Industry Compensation Fund. Please visit TICO’s website at www.tico.ca for more information. Visit www.jetlines.com to learn more, sign up for email updates, and follow on all social media platforms to join the Canada Jetlines family. About Canada Jetlines Canada Jetlines is a well-capitalized leisure focused air carrier, utilizing a growing fleet of Airbus 320 aircraft targeting launch in the summer of 2022, subject to Transport Canada approval. The air carrier was created to provide Canadians with value vacation choices and convenient travel options to fly to fantastic leisure destinations within Canada, the U.S.A., Cuba, Jamaica, St. Lucia, Antigua, Bahamas, and other Caribbean nations. Canada Jetlines will provide exciting vacation packages to iconic Canadian destinations and beyond via strong partnerships with airports, CVB’s, tourism entities, hotels, hospitality brands, and attractions. With a projected growth of 15 aircrafts by 2025, Canada Jetlines aims to offer the best-in-class operating economics, customer comfort and fly-by-wire technology, providing an elevated guest centric experience from the first touchpoint. The efficient aircraft design merged with the experience of the all-Canadian management team, allows for accessible flight options without sacrificing quality or convenience. The carrier will use a state-of-the-art web booking platform, making the turnkey solution available to consumers, travel agents, and tour operators, with the capability of generating revenue on reservations and ancillary sales with the aim to provide more revenue opportunities to current and future agent partners and all the work that they do. We look forward to working with you to create memorable travel experiences for consumers. To learn more, please visit www.jetlines.com and follow on all social media platforms for news and updates.

Read More

DESTINATION AND TOURISM

Celebrate World Oceans Day with Terranea Resort

Terranea Resort | May 30, 2022

Terranea Resort invites guests to enjoy its rich natural habitat that spans over 102 acres. It is perched atop oceanfront coastal bluffs on the Palos Verdes Peninsula. The resort has a variety of special offerings designed to entertain, educate, and explore the surrounding marine protected environment to celebrate World Oceans Day. World Oceans Day is an annual event and presents an opportunity to unite the community to support for the sustainable management of the world’s oceans. It also raises awareness of the impact of individual actions on the ocean. Guests can be a part of eco-driven initiatives in partnership with Marine Mammal Care Center and International Bird Rescue. These organizations bring awareness to the importance of safeguarding and protecting the ocean for everyone to enjoy throughout June. Guests can support the Marine Mammal Care Center while booking their stay at www.Terranea.com. Guests can go kayaking on the Californian coastline with marine biologist and Chief Operations and Education Officer of Marine Mammal Care Center, Dave Bader. He will provide the guests with invaluable knowledge on endangered cetaceans and the conservation of the local marine life. A portion of the proceeds from each tour will be donated to the Marine Mammal Care Center. Guests aged 8 and up can enjoy this activity on June 4 | 7:30am – 10:30am | $250 per person donated directly to Marine Mammal Care Center. Tour needs to be booked in advance and is weather dependent. All equipment is provided. Guests, ages 8 and up can go on a forest clean-up kayak tour to help maintain the coastline by collecting litter along the pristine Marine Protected Area of the Palos Verdes Peninsula. Tour details: June 11 | 9:30am & 11:30am | $100 per person. Here is a list of other activities that the guests can enjoy: Educational ocean activities- June 11 | 11:00am – 2:00pm Nelson'sSea Harvest Workshop- Ages 21 and up. Advance reservations are required at www.terranea.com/experiences. June 11 | 10:00am | Sea Salt Conservatory | $80 per person Self-guided Nature Walk and Scavenger Hunt June 1-30 | Map available at pointe discovery Captain Gray Whale Cookies June 1 – 30 Visit Terranea’s website (terranea.com/celebrate) for more details.

Read More

DESTINATION AND TOURISM

Frommer's Names the Best Hotel Booking Engines for Summer Travel in 2022

frommer | March 30, 2022

With travelers eager to hit the road again for summer vacation after the disruptions caused by the pandemic, Frommers—the trusted travel media company and guidebook publisher celebrating its 65th year in 2022—has released the latest edition of its Best and Worst Hotel Booking Sites. The ranking names the top online travel agencies and aggregators for finding lodgings on the road in 2022. The top 10 has been shaken up considerably since the previous ranking in 2020. Using a complex, weighted system involving 60 different room reservation scenarios, travel expert and analyst Reid Bramblett put booking engines through the wringer to determine which sites deliver the lowest rates, the most options, and the easiest user experience.For the first time, Google tops the list, but the search giant only narrowly edged out previous winner HotelsCombined, with both showing a keen ability to find the most affordable rooms. Other heavy hitters, including Tripadvisor and Kayak, only managed middling scores when put to the Frommer's test, ranking 5th and 7th respectively. After falling out of the top 10 five years ago, Hotels.com clawed its way to the 10th slot, displacing Hotwire from the list entirely. The complete top 10, along with detailed analysis, a rundown of each site's pros and cons, and money-saving warnings about sneaky tactics and outright rip-offs, can be found at Frommers.com/BestHotelSites. And coming soon: Frommer's latest ranking of the top sites for finding affordable airfare—fully updated for 2022. About Frommer's One of the most venerable brands in travel, Frommer's has been in continuous publication since the 1957 debut of Arthur Frommer's Europe on 5 Dollars a Day, which changed the way the world traveled. The Frommer's collection of travel products has expanded to include nearly 100 award-winning guidebooks, a popular podcast, and Frommers.com, winner of the 2021 silver medal for best travel journalism website in the prestigious Lowell Thomas Awards from the Society of American Travel Writers.

Read More

Events