Flight Chaos: Call Centers Turn to AI for Help

Apurva Pathak | July 19, 2022 | 502 views | Read Time : 01:58 min

Flight Chaos: Call Centers
In recent weeks, call centers have struggled to keep up with consumer complaints about a large number of delayed and canceled flights. As a result, some are turning to automation, specifically an artificial intelligence program based on advanced natural language processing (NLP). In April 2022 alone, the US Department of Transportation received 5,079 complaints about airline service, a more than 320 percent increase from the same month three years prior.


Travel Industry Chasing Task Automation and Personalized Customer Service

Customers cannot reach customer service representatives without struggling, waiting as long as eight hours because of cancelled or delayed flights. This situation makes call centers seek the help of conversational AI solutions that offer task automation and personalized customer service powered by NLP. NLP improves linguistic interpretation skills and response rate.

In contrast to a traditional interactive voice response structure, which walks callers through a series of menus, modern conversational AI solutions immediately ask callers how they can help and quickly get them the right answer.
With the help of an AI-powered solution, call center employees aren’t overwhelmed by lower-level, less complicated queries and can rely on AI to do mundane tasks that consume their time. In addition, customers can help themselves through the automation. Any complex, emotionally-driven conversations are directed to human contact centers automatically.


An Airline Uses Mosaicx to Enhance the Customer Experience

Intrado, a company that provides an artificial program called Mosaicx, helped an airline client decrease its call abandonment rates by 60%. The solution supports 20 languages, so global clients can be handled seamlessly.


AI-powered Call Centers will be Common in the Travel Industry

Businesses are swiftly adopting AI-powered conversational solutions to address the spike in flight cancellations and delays due to pilot shortage, the Great Resignation, and the permanent shift to remote working.

Spotlight

Eton Travel Group

Eton Travel was established in 1969 and in 2001 was the subject of a management buyout led by a team of Shareholder-Managers ensuring complete commitment to our customers. Today, we have offices in Eton and Wokingham, and pride ourselves on being one of the longest established independently owned travel management companies around. We specialise in the following divisions: Corporate Travel, Meetings & Events, Specialist Sales & Groups, Entertainment Travel, Touring Sport, and Leisure.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Leveraging AI English Language Training Tools to Address Travel Surge

Article | August 2, 2022

Following the relaxation of travel restrictions worldwide, the travel and hospitality industries are bracing for a surge in demand, which will be exacerbated by the upcoming holiday season. As widespread delays and cancellations become more likely, companies like airlines are looking for new ways to put customer experience first. In a global workplace, not being able to speak more than one language, especially English, can hurt productivity and customer service. For this reason, people who work with customers need to have good communication skills. Investing in AI English Language Training Tools Traditional training for staff in the travel and hospitality industries requires in-person sessions. It can be expensive and impractical because employees have tight work schedules and staff operates in different time zones. AI app-based training alternatives solve these key issues, allowing employees to learn "on-the-fly" whenever possible. Digital training alternatives can provide greater levels of personalization for task assignment and user feedback. This individualized approach to staff development is difficult to replicate in large in-person sessions. Because all tasks are given and done digitally, management teams can track each user's progress and how well training is going for the whole department. Offering Excellent Customer Experience English communication is vital to offering an excellent customer experience and long-term profitability as the travel industry recovers. Artificial intelligence-powered English language training solutions stand out from the crowd. This technology has the potential to constantly advance and improve over time, thanks to its own learning community. Ed-tech learning tools that incorporate future-proofed AI technology will enable providers to confidently invest in training, increase staff engagement, and provide best-in-class customer experiences to global travelers. As a result, companies in the travel and hospitality industries that put communication skills training at the top of their list of priorities and speed it up can increase customer loyalty and stay competitive with other market leaders.

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Crypto Tourism: A Quick Guide

Article | July 13, 2022

Cryptocurrencies have skyrocketed in popularity in recent years. They have progressed from a speculative asset class to one gaining widespread mainstream acceptance. And it's not just retail investors who are interested; cryptocurrencies are finding applications in various industries, including tourism. Yes, the travel industry, like many others, has warmed up to these virtual digital assets. It has even spawned a new type of operation, namely crypto tourism. Introduction to Crypto Tourism Crypto tourism is categorized into two broad groups: the first has tours and travel packages purchased with cryptocurrency. Emirates Airlines, the biggest airline in the UAE, has said it will soon accept bitcoin as a form of payment. Air Baltic, a Latvian airline, has also been accepting bitcoin for a long time. The second type of crypto tourism is trips and travel packages where crypto conferences, classes, or lectures are a big part of the schedule. You might not understand why someone would take a vacation to go to a lecture or learn about blockchain. Well, most people don't go on vacations like these. Instead, they focus on entrepreneurs and crypto fans who want to network, meet people with similar interests, and discuss business ideas. In addition to the usual sightseeing and relaxing, these crypto trips include talks by well-known speakers and industry veterans. Limitation and Scope Crypto tourism is a small market with few options, and only a small number of travel partners accept crypto payments. Also, the people who put on some crypto trips often use these events to sell ICOs and do other marketing. However, crypto tours are great for people who want to learn about cryptocurrencies, meet others interested in the same things, and relax. They are also great if you want digital money to pay for your trip. Then, you don't have to worry about currency exchange rates or losing cash. A Different Reality Crypto tourism might be niche, but it is a new reality in the travel industry. It allows safe transactions and innovative tours, which many businesses are keen about.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Smart Airports: Hassle-free Air Travel & Revenue

Article | August 2, 2022

Airports are embracing data and technology to improve the experience for both passengers and vendors. Such ‘smart airports’ where internet-connected devices control functions like thermostats and security using cloud-based technologies to enhance the consumer experience, are quickly becoming commonplace. The Emergence of Smart Airports Smart Airports were made to solve control and management problems that airports are having more and more of because of the number of people and goods that go through them. Because of this, experts from all over the world are focusing on smart airports, which use the latest developments in telecommunications, infrastructure, robotics, and the Internet of Things (IoT). Advantages of Smart Airports Real-time data improves operational efficiency. Cost reduction, productivity improvement, and operational perfection. Demand optimization through passenger flow control and entry automation. Improved passenger handling, flight control, check-in, etc. Biometric monitoring systems, advanced cyber security, and reliable operations and maintenance improve surveillance and security. Better ground and health surveillance (cleaning frequencies, availability of amenities, etc.). The Revenue Angle A smart airport uses Wi-Fi access points as sensors to track passengers’ location and record their dwell times. With this data, the airport could place signs and ads where they would be seen. While landing travelers previously made few purchases, this airport placed signs for products they may want to buy before leaving where they would be seen. The result was increased sales for retailers and landside revenue for the airport operator. (Source: Deloitte Study) Traveler’s & Airport Operations Experience A traveler constantly interacts with technology systems and stakeholders during his journey through the airport. The smart airport systems influence the traveler’s safety, convenience, and overall experience at the airport. Operations like bag tracking, indoor navigation, in-store beacons, geo-fencing, queue analyzer, biometric screening, Wi-Fi passenger tracking, and building management systems are powered by IoT implementations that make an airport smart. Creating a Smart Airport: The Checklist A well-structured planning process can assist airport leaders in navigating all of the options and gaining confidence in achieving the airport's business objectives. The checklist includes the following steps: Selecting an IoT solution that aligns with your business goals Determine the organizational and technical abilities required to implement the solution Craft a road map to address gaps between the required abilities and existing abilities

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TRAVEL TECHNOLOGY

Big Data In Travel: Triggering Business Transformation

Article | July 7, 2022

Global travel agencies are striving to maintain a competitive edge in the market. They are relying on big data to analyze the current state of the market, automate work processes, and better understand customer needs to streamline their businesses. Big data is now an important part of the future of the travel industry because it helps: Accurate decision-making Customer demand forecasting Service personalization Travel marketing Optimization of pricing strategies How is Big Data Sourced? The following data sources are used to gather big data: UGC Data User-Generated Data (UGC) is the most affordable data to obtain and includes textual data gathered through questionnaires, social networks, and image data. Device Data Device data gives access to GPS data, mobile roaming data, bluetooth data, RFID, WiFi data and more. This data is harder to obtain and is expensive. Transaction Data Web search data, web page visit data, online booking data, etc., constitute transaction data. Advanced web services such as Google Analytics can help collate this data. The sourced data is analyzed using artificial intelligence, machine learning, and natural language processing (NLP). How Is Big Data Changing the Way Travel Companies Operate? With the help of big data, you can increase your performance, get deeper customer insights, and offer an excellent customer experience to travelers. Let us briefly examine how big data can help you achieve all these objectives. Optimize Your Revenue Optimize your costs and accurately predict short-term and long-term revenues. Through customer experience metrics, you can also analyze your profit potential, correctly forecast peak period demand and offer relevant services to customers at the right time. As a result, protect your agency from unexpected expenses and make the most of customer demand. Recognize & Capitalize on Trends Historical, real-time data and a standard analytical approach help you understand the changing trends in the tourism industry. Then, you can swiftly take measures to adapt to these changing trends and capitalize on the ones that contribute to revenue. Bleisure is an excellent example of such a travel trend. Improve Your Marketing Campaigns Big data processes large amounts of information on your target audience and helps you see which marketing campaigns can succeed based on long-term forecasting. Consequently, you can prevent any unexpected losses while executing seasonal marketing campaigns. Additionally, big data collects information on your competitors and target audience in real-time, so you know the kind of marketing campaigns you need to execute to remain ahead in the race. Enhance Brand Reputation Big data considers customer reviews and comments to help you understand which aspects of your business need improvement. Internally collected feedback and big data analysis can create a standard to improve the brand reputation of your agency. Conclusion Big data in the travel industry is more than just a trend; it is a tool for better understanding the market situation and each customer in general (potential and existing). All of this lays the groundwork for a more personalized approach and accurate prediction of what customers want, and contributes to an elevated customer experience and an increase in revenue.

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Spotlight

Eton Travel Group

Eton Travel was established in 1969 and in 2001 was the subject of a management buyout led by a team of Shareholder-Managers ensuring complete commitment to our customers. Today, we have offices in Eton and Wokingham, and pride ourselves on being one of the longest established independently owned travel management companies around. We specialise in the following divisions: Corporate Travel, Meetings & Events, Specialist Sales & Groups, Entertainment Travel, Touring Sport, and Leisure.

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Optii Announces Connectivity to Oracle Hospitality Integration Platform

Optii | September 29, 2022

Optii Solutions, the leading cloud-based hotel operations software, announced an integration with the Opera Hospitality Integration Platform (OHIP). The new integration will make it easier, faster, and more cost-effective for hoteliers to manage their integration between Optii and Oracle Cloud PMS.When implementing a modern technology solution like Optii, that is powered by artificial intelligence (AI) and machine learning (ML), integrations matter. When seeking to use hotel operations technology to increase productivity, reduce cost, and improve the guest experience, time is of the essence. The faster a solution like Optii can become operational, the faster the benefits are realized for hotel teams, their guests, and hotel owners. The integration with OHIP will address exactly this for Opera Cloud PMS hotel customers. Dino Pietropaolo, CTO of Optii Solutions said, Not only will this integration save Opera Cloud PMS customers time and money when choosing to transform their hotel operation with Optii, they will also get the latest in API technology and a high level of security with fine grained OAuth 2.0 on all APIs. The self serve aspect of Oracle Hospitality Integration Platform will mean a lot more flexibility and autonomy for hoteliers and for Optii. The typical integration between hotel technology applications and a hotel PMS requires work on both the technology application side and the PMS, while with OHIP, hotelier and technology providers such as Optii can manage the integration process without Oracle participation. “At Optii, customer success is everything. But when delays in integration happen, the time-to-value for our customers is impacted and often the mitigation is out of our control. With OHIP, together with our customer, we are in the driver’s seat and have full control of the process and timeline. This helps our customers realize their goals quicker. We are very excited to start offering OHIP integration to our customers in the coming weeks!” -Katherine Grass, CEO of Optii Solutions About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com.

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Allegiant Introduces Allegiant Pay Powered by Uplift Through Expanded Long Term Partnership with Buy Now Pay Later Leader Uplift

Allegiant | September 23, 2022

Uplift, the only enterprise Buy Now Pay Later (BNPL) solution serving the world's top travel and retail brands, has grown its long standing partnership with Allegiant by introducing Allegiant Pay Powered by Uplift on all flights, hotel and car rental bookings making it even easier for customers to pay over time.The new brand Allegiant Pay Powered by Uplift aligns with Allegiant's company mission to offer value and affordability to customers, creating memories that last forever. This enhanced way to pay also now offers customers one easy click to estimate how much they can spend and pay over time, making the booking of their next getaway even easier and more budget friendly. Since 1999, Allegiant has been connecting customers to the people, places and experiences that matter most. Focused on taking travelers from small to mid-sized cities and jet setting to popular leisure destinations, Allegiant now offers service into more than 30 airports across the country. Allegiant is also a travel company at heart offering easy bookings for all the necessities of a memorable family trip or group getaway. "From inception, Allegiant has remained committed to affordable and accessible travel. That's why we're introducing Allegiant Pay Powered by Uplift, allowing our customers to go now and rest easy knowing they can pay it with low monthly installments. Our extended partnership with Uplift means Allegiant customers will have a flexible payment option for flights, hotels and car rentals as we continue to grow," -Scott DeAngelo, Allegiant Executive Vice President and Chief Marketing Officer. From the beginning of our partnership, Allegiant believed in the power of Uplift's pay over time solution to create yet another way for consumers to associate Allegiant with accessibility and value," said Tom Botts, Uplift Chief Commercial Officer. "One of the many reasons we enjoy our growing relationship with Allegiant is their commitment to consumer value, for not only flights but complete vacation packages as well. Uplift partners with over 200 of the world's leading airlines, cruise lines, resorts and other major travel providers to offer BNPL payment options to help more consumers make meaningful purchases and experience the travel that they deserve. Allegiant Pay, Powered by Uplift - is now available for purchases beginning as low as $49 and for 3 to 11 month terms, with no late fees or prepayment penalties. Customers can book today and fly as soon as tomorrow – even before they are finished making their payments. For more information, visit Allegiant Pay Powered by Uplift. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. Not everyone is eligible, and some states are not served, including IA and WV. Loans made through Uplift are offered by these lending partners: www.uplift.com/lenders. Allegiant – Together We Fly™ Las Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with the people, places and experiences that matter most. Since 1999, Allegiant Air has linked travelers in small-to-medium cities to world-class vacation destinations with all-nonstop flights and industry-low average fares. Today, Allegiant's fleet serves communities across the nation, with base airfares less than half the cost of the average domestic round trip ticket. For more information, visit us at Allegiant.com. Media information, including photos, is available at http://gofly.us/iiFa303wrtF About Uplift Uplift is the leading Buy Now Pay Later solution empowering people to get more out of life, one thoughtful purchase at a time. Serving the world's top enterprise level travel and retail brands, Uplift's complete range of flexible payment options drive higher conversion and loyalty for partners, while giving customers a simple, surprise-free way to pay over time with no late fees or prepayment penalties. Uplift is currently available throughout the United States and Canada. To learn more, visit Uplift.com.

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IDnow joins Accelerate@IATA to shape the future of seamless air travel

IDnow | September 13, 2022

IDnow, a leading European identity proofing platform provider, is pleased to announce its participation in the International Air Transport Association's (IATA) Accelerate@IATA 2022 accelerator program. IDnow is working with IATA and its members, providing expertise and regulatory know-how in the field of identity proofing and digital identity. Together, IATA and IDnow are working on the shared goal of making flying more seamless and low-touch for passengers, while lowering fraud risks for airlines. IATA is the trade association for the world's airlines, representing some 290 airlines or 83% of total air traffic. As a leading industry association, IATA is shaping industry standards and the future of aviation. Through the Accelerate@IATA program, IDnow is contributing to the IATA One ID working group. The goal of IATA One ID is to set industry standards that further streamline the passenger journey with digitalization of admissibility and a contactless process through secure biometric enabled identification. Under the One ID vision, upon completing document checks remotely, passengers will be able to arrive at the airport ready to fly and proceed through each airport touchpoint via simple biometric recognition. The objective is to achieve a truly interoperable global system across airports, airlines and governments. IDnow is collaborating with airlines and other technology providers members of the IATA Think Tank on a white paper about the application of digital identity in the air travel industry. In parallel, a proof of concept is being developed to show how digital identity can support people with reduced mobility with traveling, and airlines and airports to prioritize the required staff for the necessary support. We are very pleased to have IDnow participation in the heart of industry innovation conversations. IDnow brings their expertise on the secure decentralized digital identity to support the airline industry for the journey to customer-centricity. – Kat R. Morse, Senior Manager Innovation, Partnerships and Events at IATA. "We understand that in the modern air travel industry, digital identities have a huge potential to shape a whole new traveler experience. From lowering the fraud risk for airlines, to creating a more seamless and low-touch experience for passengers and offering a GDPR compliant solution for storing and sharing of biometric pictures for airports and other players – Digital identity is the key. We are excited and proud to have been selected by IATA to work together and to partner with some of the most prestigious airlines of the world to shape the future of air travel", -Michael A. Binner, Director Digital Identity at IDnow. About IDnow IDnow is a leading identity proofing platform provider in Europe with a vision to make the connected world a safer place. The IDnow platform provides a broad portfolio of identity verification solutions, ranging from automated to human-assisted from purely online to point-of-sale, each of them optimized for user conversion rates and security. In 2021, IDnow acquired the French market leader for identity technology, ARIADNEXT, and the German identity Trust Management AG, enabling IDnow to offer its customers one of the broadest identification solutions through a single, integrated platform. The company has offices in Germany, United Kingdom, France, and Dubai and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of over 900 international clients, spans a wide range of industries, and includes leading international players, such as Western Union, UBS, Sixt and Munich Re, as well as digital champions like N26, Solarisbank, wefox and Tier mobility.

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TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Optii Announces Connectivity to Oracle Hospitality Integration Platform

Optii | September 29, 2022

Optii Solutions, the leading cloud-based hotel operations software, announced an integration with the Opera Hospitality Integration Platform (OHIP). The new integration will make it easier, faster, and more cost-effective for hoteliers to manage their integration between Optii and Oracle Cloud PMS.When implementing a modern technology solution like Optii, that is powered by artificial intelligence (AI) and machine learning (ML), integrations matter. When seeking to use hotel operations technology to increase productivity, reduce cost, and improve the guest experience, time is of the essence. The faster a solution like Optii can become operational, the faster the benefits are realized for hotel teams, their guests, and hotel owners. The integration with OHIP will address exactly this for Opera Cloud PMS hotel customers. Dino Pietropaolo, CTO of Optii Solutions said, Not only will this integration save Opera Cloud PMS customers time and money when choosing to transform their hotel operation with Optii, they will also get the latest in API technology and a high level of security with fine grained OAuth 2.0 on all APIs. The self serve aspect of Oracle Hospitality Integration Platform will mean a lot more flexibility and autonomy for hoteliers and for Optii. The typical integration between hotel technology applications and a hotel PMS requires work on both the technology application side and the PMS, while with OHIP, hotelier and technology providers such as Optii can manage the integration process without Oracle participation. “At Optii, customer success is everything. But when delays in integration happen, the time-to-value for our customers is impacted and often the mitigation is out of our control. With OHIP, together with our customer, we are in the driver’s seat and have full control of the process and timeline. This helps our customers realize their goals quicker. We are very excited to start offering OHIP integration to our customers in the coming weeks!” -Katherine Grass, CEO of Optii Solutions About Optii Solutions Optii Solutions is a hotel operations solution that leverages smarter technologies such as artificial intelligence, analytics, messaging and mobility to improve the efficiency and effectiveness of housekeeping and service delivery departments. For further information, please visit: www.optiisolutions.com.

Read More

TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

Allegiant Introduces Allegiant Pay Powered by Uplift Through Expanded Long Term Partnership with Buy Now Pay Later Leader Uplift

Allegiant | September 23, 2022

Uplift, the only enterprise Buy Now Pay Later (BNPL) solution serving the world's top travel and retail brands, has grown its long standing partnership with Allegiant by introducing Allegiant Pay Powered by Uplift on all flights, hotel and car rental bookings making it even easier for customers to pay over time.The new brand Allegiant Pay Powered by Uplift aligns with Allegiant's company mission to offer value and affordability to customers, creating memories that last forever. This enhanced way to pay also now offers customers one easy click to estimate how much they can spend and pay over time, making the booking of their next getaway even easier and more budget friendly. Since 1999, Allegiant has been connecting customers to the people, places and experiences that matter most. Focused on taking travelers from small to mid-sized cities and jet setting to popular leisure destinations, Allegiant now offers service into more than 30 airports across the country. Allegiant is also a travel company at heart offering easy bookings for all the necessities of a memorable family trip or group getaway. "From inception, Allegiant has remained committed to affordable and accessible travel. That's why we're introducing Allegiant Pay Powered by Uplift, allowing our customers to go now and rest easy knowing they can pay it with low monthly installments. Our extended partnership with Uplift means Allegiant customers will have a flexible payment option for flights, hotels and car rentals as we continue to grow," -Scott DeAngelo, Allegiant Executive Vice President and Chief Marketing Officer. From the beginning of our partnership, Allegiant believed in the power of Uplift's pay over time solution to create yet another way for consumers to associate Allegiant with accessibility and value," said Tom Botts, Uplift Chief Commercial Officer. "One of the many reasons we enjoy our growing relationship with Allegiant is their commitment to consumer value, for not only flights but complete vacation packages as well. Uplift partners with over 200 of the world's leading airlines, cruise lines, resorts and other major travel providers to offer BNPL payment options to help more consumers make meaningful purchases and experience the travel that they deserve. Allegiant Pay, Powered by Uplift - is now available for purchases beginning as low as $49 and for 3 to 11 month terms, with no late fees or prepayment penalties. Customers can book today and fly as soon as tomorrow – even before they are finished making their payments. For more information, visit Allegiant Pay Powered by Uplift. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. Not everyone is eligible, and some states are not served, including IA and WV. Loans made through Uplift are offered by these lending partners: www.uplift.com/lenders. Allegiant – Together We Fly™ Las Vegas-based Allegiant (NASDAQ: ALGT) is an integrated travel company with an airline at its heart, focused on connecting customers with the people, places and experiences that matter most. Since 1999, Allegiant Air has linked travelers in small-to-medium cities to world-class vacation destinations with all-nonstop flights and industry-low average fares. Today, Allegiant's fleet serves communities across the nation, with base airfares less than half the cost of the average domestic round trip ticket. For more information, visit us at Allegiant.com. Media information, including photos, is available at http://gofly.us/iiFa303wrtF About Uplift Uplift is the leading Buy Now Pay Later solution empowering people to get more out of life, one thoughtful purchase at a time. Serving the world's top enterprise level travel and retail brands, Uplift's complete range of flexible payment options drive higher conversion and loyalty for partners, while giving customers a simple, surprise-free way to pay over time with no late fees or prepayment penalties. Uplift is currently available throughout the United States and Canada. To learn more, visit Uplift.com.

Read More

TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

IDnow joins Accelerate@IATA to shape the future of seamless air travel

IDnow | September 13, 2022

IDnow, a leading European identity proofing platform provider, is pleased to announce its participation in the International Air Transport Association's (IATA) Accelerate@IATA 2022 accelerator program. IDnow is working with IATA and its members, providing expertise and regulatory know-how in the field of identity proofing and digital identity. Together, IATA and IDnow are working on the shared goal of making flying more seamless and low-touch for passengers, while lowering fraud risks for airlines. IATA is the trade association for the world's airlines, representing some 290 airlines or 83% of total air traffic. As a leading industry association, IATA is shaping industry standards and the future of aviation. Through the Accelerate@IATA program, IDnow is contributing to the IATA One ID working group. The goal of IATA One ID is to set industry standards that further streamline the passenger journey with digitalization of admissibility and a contactless process through secure biometric enabled identification. Under the One ID vision, upon completing document checks remotely, passengers will be able to arrive at the airport ready to fly and proceed through each airport touchpoint via simple biometric recognition. The objective is to achieve a truly interoperable global system across airports, airlines and governments. IDnow is collaborating with airlines and other technology providers members of the IATA Think Tank on a white paper about the application of digital identity in the air travel industry. In parallel, a proof of concept is being developed to show how digital identity can support people with reduced mobility with traveling, and airlines and airports to prioritize the required staff for the necessary support. We are very pleased to have IDnow participation in the heart of industry innovation conversations. IDnow brings their expertise on the secure decentralized digital identity to support the airline industry for the journey to customer-centricity. – Kat R. Morse, Senior Manager Innovation, Partnerships and Events at IATA. "We understand that in the modern air travel industry, digital identities have a huge potential to shape a whole new traveler experience. From lowering the fraud risk for airlines, to creating a more seamless and low-touch experience for passengers and offering a GDPR compliant solution for storing and sharing of biometric pictures for airports and other players – Digital identity is the key. We are excited and proud to have been selected by IATA to work together and to partner with some of the most prestigious airlines of the world to shape the future of air travel", -Michael A. Binner, Director Digital Identity at IDnow. About IDnow IDnow is a leading identity proofing platform provider in Europe with a vision to make the connected world a safer place. The IDnow platform provides a broad portfolio of identity verification solutions, ranging from automated to human-assisted from purely online to point-of-sale, each of them optimized for user conversion rates and security. In 2021, IDnow acquired the French market leader for identity technology, ARIADNEXT, and the German identity Trust Management AG, enabling IDnow to offer its customers one of the broadest identification solutions through a single, integrated platform. The company has offices in Germany, United Kingdom, France, and Dubai and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of over 900 international clients, spans a wide range of industries, and includes leading international players, such as Western Union, UBS, Sixt and Munich Re, as well as digital champions like N26, Solarisbank, wefox and Tier mobility.

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