Groups Destination Focus: South Africa

South Africa is made for groups. The country offers a kaleidoscope of activities and experiences both cultural/historical and nature-based. Globetrotters can see the battlefields of the Boer War, hear the stories of Apartheid and the struggle for freedom, learn about the traditions of the native South Africans, the Cape Malay, Indians, and Afrikaners, explore the stunning coastal regions and high mountains, and of course keep their eyes peeled for wildlife in the famous game parks.

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Hospitality Management

Leveraging AI English Language Training Tools to Address Travel Surge

Article | July 18, 2023

Following the relaxation of travel restrictions worldwide, the travel and hospitality industries are bracing for a surge in demand, which will be exacerbated by the upcoming holiday season. As widespread delays and cancellations become more likely, companies like airlines are looking for new ways to put customer experience first. In a global workplace, not being able to speak more than one language, especially English, can hurt productivity and customer service. For this reason, people who work with customers need to have good communication skills. Investing in AI English Language Training Tools Traditional training for staff in the travel and hospitality industries requires in-person sessions. It can be expensive and impractical because employees have tight work schedules and staff operates in different time zones. AI app-based training alternatives solve these key issues, allowing employees to learn "on-the-fly" whenever possible. Digital training alternatives can provide greater levels of personalization for task assignment and user feedback. This individualized approach to staff development is difficult to replicate in large in-person sessions. Because all tasks are given and done digitally, management teams can track each user's progress and how well training is going for the whole department. Offering Excellent Customer Experience English communication is vital to offering an excellent customer experience and long-term profitability as the travel industry recovers. Artificial intelligence-powered English language training solutions stand out from the crowd. This technology has the potential to constantly advance and improve over time, thanks to its own learning community. Ed-tech learning tools that incorporate future-proofed AI technology will enable providers to confidently invest in training, increase staff engagement, and provide best-in-class customer experiences to global travelers. As a result, companies in the travel and hospitality industries that put communication skills training at the top of their list of priorities and speed it up can increase customer loyalty and stay competitive with other market leaders.

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Hospitality Management

How Amadeus and PayPal are collaborating to support airlines

Article | July 24, 2023

We know from Amadeus’ recent Travel Payments Guide study that increasingly travelers are moving to new, contactless, payment methods. In fact, 37% of travelers told Amadeus that paying with a non-card method or digital wallet was a top priority. This is good news for the industry as e-wallet payment methods can help play an important role in helping to manage the complexity resulting from the crisis in several ways. PayPal has been working closely with Amadeus for quite some time, offering an alternative payment method to airlines as part of Amadeus’ Payment Platform. This means airlines can decide to offer PayPal to travelers through their websites across global markets with transaction references, helping to ease reconciliation. Thanks to Amadeus’ Agent Pay innovation travelers can also choose to pay with PayPal at the call center or even in face-to-face environments, with a secure link to make payment provided by the agent. But the onset of the pandemic brought new challenges, for which PayPal‘s service is uniquely suited.

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Business Travel

3 Travel Preparation Tips for Your Holiday Trip

Article | May 17, 2023

A holiday abroad is an exciting experience, a chance to be in a new place where you can enjoy the sights and food, and have that much-needed break you need. Whether you are off to visit family or friends or plan to embark on an adventure as a tourist, holidays are the best way to leave work behind for a while and do something nice for yourself. With all the hard work you have been doing, you deserve a break. Going on a trip also takes careful preparation to ensure that everything goes according to plan. If you start preparing in advance, you can cover all the details and relax while away, knowing everything is in place. It is also best to get travel insurance. With it, you provide yourself with coverage against certain travel risks like cancellations, missing luggage, and medical expenses, should you require them while away from home. Of course, it is always best to be safe than sorry, and details like this reduce stress and keep you prepared for anything on your holiday. Below are some travel preparation tips for a stress-free and enjoyable holiday. Try to travel light Travelers find it challenging to pack for a trip. We tend to take extras along with us, fearing that something could come up and we might need certain items. However, it is always better to pack light, as long as you have the essentials with you. Avoid over-packing and stick to the necessities for a less stressful vacation. If you are flying to your destination, have your travel documents organized and in your possession at all times. Find out what the weather is like where you are going and choose suitable clothing to pack. Be prepared for anything You never know what can happen during a holiday trip. You may encounter a few snags such as delays, a change of weather conditions, closed roads, etc. So, prepare for unexpected situations and know what to do if they happen. Furthermore, arriving hours earlier than your flight at the airport keeps you relaxed, which you should be since it is your holiday. If security lines are long and time is of the essence, being there early helps you take it easy rather than rush to reach your flight on time. Book your flight as early as possible Ensure that you get to leave on your preferred dates by booking your flight as early as possible. There have been a few changes in many airline companies where people can quickly make cancellations and other changes. Additionally, there is now limited seating in planes. This means that they fill up the seats faster. Apart from booking your flight in advance, it would also help to book hotel accommodations and other planned activities early on. A holiday is even more enjoyable when you have planned everything out. Make the necessary preparations so when you get to your destination, all that's left to do is relax and enjoy your vacation.

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This too shall pass - but travel will need to adjust

Article | April 13, 2020

Just over a month ago, many of us sat in our offices, surrounded by colleagues, engaged in deep discussions about how best to leverage the increasing demand in travel this year. As per the World Tourism Organization's (UNWTO) forecasts from earlier this year, international tourist arrivals were expected to grow by 4% in 2020, which is not as great as the growth seen in 2017 (7%) and 2018 (6%), but it was still enough to continue fueling the tourism industry, which contributes to about 10.4% of the global GDP and approximately 319 million jobs. We were blissfully unaware of the looming threat of the COVID-19 global pandemic. In fact, several parts of the world failed to take notice of this crown-shaped virus that was about to bring everything to a grinding halt, until March 11, when the World Health Organization officially announced it as a pandemic.

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Related News

Marriott unveils new Bonvoy loyalty scheme

Breaking Travel News | January 16, 2019

Marriott International has unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest. Bonvoy will launch on February 13th, when the logo and branding begin rolling out across all consumer touch-points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards. The move will be bolstered by a multi-million-dollar global media campaign starting in late February. “Marriott Bonvoy marks an evolution in travel because it represents more than a loyalty program,” said Stephanie Linnartz, global chief commercial officer, Marriott International. “Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions.” Linnartz continued: “Represented by a simple, bold and modern logo, Marriott Bonvoy is welcoming and optimistic.

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Carlsbad, California Is Becoming The Ultimate SoCal Destination

TheTravel | December 24, 2018

Carlsbad, California now has direct flights to and from San Jose, Reno-Tahoe, Las Vegas, and Phoenix-Mesa via California Pacific Airlines, making the SoCal destination a must-visit for beach lovers. Reachable from most regions in just under an hour, Carlsbad, is a great weekend getaway for those looking for an unspoiled beach town with a varied wellness, culinary, and brewery selection. Located on the north coast of San Diego County, Carlsbad features seven miles of virgin, secluded coastline and a quaint seaside village, which affords a provides a laidback alternative to overrun beach locations in the area. A diverse and inviting town, Carlsbad has something for everyone. From food lovers to beer connoisseurs to sun worshippers and the health-conscious, the town is an unexplored treasure that showcases the best of SoCal culture through its spa and culinary experiences, and pristine surroundings.

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Airbnb Ranks The World's Top Destinations For 2019

Forbes Magazine | December 10, 2018

As the end of 2018 approaches and travelers prepare to plan their trips in 2019 and beyond, the internet becomes a veritable cacophony of catalogs listing up-and-coming destinations for every taste and budget. One of the latest lists comes courtesy of travel industry disruptor Airbnb, which rounded up a roll of 19 destinations for 2019. The company based its list on a combination of criteria, including Airbnb searches, growth forecasts and additions to users’ “wish lists,” coming out with a compilation that skews heavily toward off-the-beaten-path towns and regions. Airbnb’s news release on the topic highlights travelers’ increasing focus on sustainable and authentic tourism, as well as users’ interest in visiting and helping communities that have experienced recent hardships or disasters including earthquakes and wildfires.

Read More

Marriott unveils new Bonvoy loyalty scheme

Breaking Travel News | January 16, 2019

Marriott International has unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest. Bonvoy will launch on February 13th, when the logo and branding begin rolling out across all consumer touch-points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards. The move will be bolstered by a multi-million-dollar global media campaign starting in late February. “Marriott Bonvoy marks an evolution in travel because it represents more than a loyalty program,” said Stephanie Linnartz, global chief commercial officer, Marriott International. “Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions.” Linnartz continued: “Represented by a simple, bold and modern logo, Marriott Bonvoy is welcoming and optimistic.

Read More

Carlsbad, California Is Becoming The Ultimate SoCal Destination

TheTravel | December 24, 2018

Carlsbad, California now has direct flights to and from San Jose, Reno-Tahoe, Las Vegas, and Phoenix-Mesa via California Pacific Airlines, making the SoCal destination a must-visit for beach lovers. Reachable from most regions in just under an hour, Carlsbad, is a great weekend getaway for those looking for an unspoiled beach town with a varied wellness, culinary, and brewery selection. Located on the north coast of San Diego County, Carlsbad features seven miles of virgin, secluded coastline and a quaint seaside village, which affords a provides a laidback alternative to overrun beach locations in the area. A diverse and inviting town, Carlsbad has something for everyone. From food lovers to beer connoisseurs to sun worshippers and the health-conscious, the town is an unexplored treasure that showcases the best of SoCal culture through its spa and culinary experiences, and pristine surroundings.

Read More

Airbnb Ranks The World's Top Destinations For 2019

Forbes Magazine | December 10, 2018

As the end of 2018 approaches and travelers prepare to plan their trips in 2019 and beyond, the internet becomes a veritable cacophony of catalogs listing up-and-coming destinations for every taste and budget. One of the latest lists comes courtesy of travel industry disruptor Airbnb, which rounded up a roll of 19 destinations for 2019. The company based its list on a combination of criteria, including Airbnb searches, growth forecasts and additions to users’ “wish lists,” coming out with a compilation that skews heavily toward off-the-beaten-path towns and regions. Airbnb’s news release on the topic highlights travelers’ increasing focus on sustainable and authentic tourism, as well as users’ interest in visiting and helping communities that have experienced recent hardships or disasters including earthquakes and wildfires.

Read More

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