How the Indian hospitality sector can up its game

April 1, 2019 | 106 views

The hospitality industry got a shot in the arm when investments in the sector were booming between 2005 and 2010. With large private equity and bank funding, hotel and tourism infrastructure, the sector came to be defined as a separate entity from real estate. Subsidies and schemes were introduced to push hotel construction and tourism in India, and were hopeful about the subsequent growth in this sector.

Spotlight

Dream Wanderlust

Dream Wanderlust is a non-profit web media publishing stories, interviews, photographs of places, people, wildlife; independent columns; ranging from various types of adventures such as climbing, trekking, skiing, mountaineering, hiking, and biking; scientific articles on environmental awareness and studies.

OTHER ARTICLES
TRAVEL TECHNOLOGY,BUSINESS TRAVEL

Leveraging AI English Language Training Tools to Address Travel Surge

Article | July 20, 2022

Following the relaxation of travel restrictions worldwide, the travel and hospitality industries are bracing for a surge in demand, which will be exacerbated by the upcoming holiday season. As widespread delays and cancellations become more likely, companies like airlines are looking for new ways to put customer experience first. In a global workplace, not being able to speak more than one language, especially English, can hurt productivity and customer service. For this reason, people who work with customers need to have good communication skills. Investing in AI English Language Training Tools Traditional training for staff in the travel and hospitality industries requires in-person sessions. It can be expensive and impractical because employees have tight work schedules and staff operates in different time zones. AI app-based training alternatives solve these key issues, allowing employees to learn "on-the-fly" whenever possible. Digital training alternatives can provide greater levels of personalization for task assignment and user feedback. This individualized approach to staff development is difficult to replicate in large in-person sessions. Because all tasks are given and done digitally, management teams can track each user's progress and how well training is going for the whole department. Offering Excellent Customer Experience English communication is vital to offering an excellent customer experience and long-term profitability as the travel industry recovers. Artificial intelligence-powered English language training solutions stand out from the crowd. This technology has the potential to constantly advance and improve over time, thanks to its own learning community. Ed-tech learning tools that incorporate future-proofed AI technology will enable providers to confidently invest in training, increase staff engagement, and provide best-in-class customer experiences to global travelers. As a result, companies in the travel and hospitality industries that put communication skills training at the top of their list of priorities and speed it up can increase customer loyalty and stay competitive with other market leaders.

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AIRLINES AND AIRPORTS

Crypto Tourism: A Quick Guide

Article | July 12, 2022

Cryptocurrencies have skyrocketed in popularity in recent years. They have progressed from a speculative asset class to one gaining widespread mainstream acceptance. And it's not just retail investors who are interested; cryptocurrencies are finding applications in various industries, including tourism. Yes, the travel industry, like many others, has warmed up to these virtual digital assets. It has even spawned a new type of operation, namely crypto tourism. Introduction to Crypto Tourism Crypto tourism is categorized into two broad groups: the first has tours and travel packages purchased with cryptocurrency. Emirates Airlines, the biggest airline in the UAE, has said it will soon accept bitcoin as a form of payment. Air Baltic, a Latvian airline, has also been accepting bitcoin for a long time. The second type of crypto tourism is trips and travel packages where crypto conferences, classes, or lectures are a big part of the schedule. You might not understand why someone would take a vacation to go to a lecture or learn about blockchain. Well, most people don't go on vacations like these. Instead, they focus on entrepreneurs and crypto fans who want to network, meet people with similar interests, and discuss business ideas. In addition to the usual sightseeing and relaxing, these crypto trips include talks by well-known speakers and industry veterans. Limitation and Scope Crypto tourism is a small market with few options, and only a small number of travel partners accept crypto payments. Also, the people who put on some crypto trips often use these events to sell ICOs and do other marketing. However, crypto tours are great for people who want to learn about cryptocurrencies, meet others interested in the same things, and relax. They are also great if you want digital money to pay for your trip. Then, you don't have to worry about currency exchange rates or losing cash. A Different Reality Crypto tourism might be niche, but it is a new reality in the travel industry. It allows safe transactions and innovative tours, which many businesses are keen about.

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TRAVEL TECHNOLOGY

Smart Airports: Hassle-free Air Travel & Revenue

Article | July 7, 2022

Airports are embracing data and technology to improve the experience for both passengers and vendors. Such ‘smart airports’ where internet-connected devices control functions like thermostats and security using cloud-based technologies to enhance the consumer experience, are quickly becoming commonplace. The Emergence of Smart Airports Smart Airports were made to solve control and management problems that airports are having more and more of because of the number of people and goods that go through them. Because of this, experts from all over the world are focusing on smart airports, which use the latest developments in telecommunications, infrastructure, robotics, and the Internet of Things (IoT). Advantages of Smart Airports Real-time data improves operational efficiency. Cost reduction, productivity improvement, and operational perfection. Demand optimization through passenger flow control and entry automation. Improved passenger handling, flight control, check-in, etc. Biometric monitoring systems, advanced cyber security, and reliable operations and maintenance improve surveillance and security. Better ground and health surveillance (cleaning frequencies, availability of amenities, etc.). The Revenue Angle A smart airport uses Wi-Fi access points as sensors to track passengers’ location and record their dwell times. With this data, the airport could place signs and ads where they would be seen. While landing travelers previously made few purchases, this airport placed signs for products they may want to buy before leaving where they would be seen. The result was increased sales for retailers and landside revenue for the airport operator. (Source: Deloitte Study) Traveler’s & Airport Operations Experience A traveler constantly interacts with technology systems and stakeholders during his journey through the airport. The smart airport systems influence the traveler’s safety, convenience, and overall experience at the airport. Operations like bag tracking, indoor navigation, in-store beacons, geo-fencing, queue analyzer, biometric screening, Wi-Fi passenger tracking, and building management systems are powered by IoT implementations that make an airport smart. Creating a Smart Airport: The Checklist A well-structured planning process can assist airport leaders in navigating all of the options and gaining confidence in achieving the airport's business objectives. The checklist includes the following steps: Selecting an IoT solution that aligns with your business goals Determine the organizational and technical abilities required to implement the solution Craft a road map to address gaps between the required abilities and existing abilities

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TRAVEL TECHNOLOGY

Big Data In Travel: Triggering Business Transformation

Article | July 7, 2022

Global travel agencies are striving to maintain a competitive edge in the market. They are relying on big data to analyze the current state of the market, automate work processes, and better understand customer needs to streamline their businesses. Big data is now an important part of the future of the travel industry because it helps: Accurate decision-making Customer demand forecasting Service personalization Travel marketing Optimization of pricing strategies How is Big Data Sourced? The following data sources are used to gather big data: UGC Data User-Generated Data (UGC) is the most affordable data to obtain and includes textual data gathered through questionnaires, social networks, and image data. Device Data Device data gives access to GPS data, mobile roaming data, bluetooth data, RFID, WiFi data and more. This data is harder to obtain and is expensive. Transaction Data Web search data, web page visit data, online booking data, etc., constitute transaction data. Advanced web services such as Google Analytics can help collate this data. The sourced data is analyzed using artificial intelligence, machine learning, and natural language processing (NLP). How Is Big Data Changing the Way Travel Companies Operate? With the help of big data, you can increase your performance, get deeper customer insights, and offer an excellent customer experience to travelers. Let us briefly examine how big data can help you achieve all these objectives. Optimize Your Revenue Optimize your costs and accurately predict short-term and long-term revenues. Through customer experience metrics, you can also analyze your profit potential, correctly forecast peak period demand and offer relevant services to customers at the right time. As a result, protect your agency from unexpected expenses and make the most of customer demand. Recognize & Capitalize on Trends Historical, real-time data and a standard analytical approach help you understand the changing trends in the tourism industry. Then, you can swiftly take measures to adapt to these changing trends and capitalize on the ones that contribute to revenue. Bleisure is an excellent example of such a travel trend. Improve Your Marketing Campaigns Big data processes large amounts of information on your target audience and helps you see which marketing campaigns can succeed based on long-term forecasting. Consequently, you can prevent any unexpected losses while executing seasonal marketing campaigns. Additionally, big data collects information on your competitors and target audience in real-time, so you know the kind of marketing campaigns you need to execute to remain ahead in the race. Enhance Brand Reputation Big data considers customer reviews and comments to help you understand which aspects of your business need improvement. Internally collected feedback and big data analysis can create a standard to improve the brand reputation of your agency. Conclusion Big data in the travel industry is more than just a trend; it is a tool for better understanding the market situation and each customer in general (potential and existing). All of this lays the groundwork for a more personalized approach and accurate prediction of what customers want, and contributes to an elevated customer experience and an increase in revenue.

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Spotlight

Dream Wanderlust

Dream Wanderlust is a non-profit web media publishing stories, interviews, photographs of places, people, wildlife; independent columns; ranging from various types of adventures such as climbing, trekking, skiing, mountaineering, hiking, and biking; scientific articles on environmental awareness and studies.

Related News

DESTINATION AND TOURISM

Cabana Announces Plans to Expand into Austin Market in Partnership with Local Hospitality Experts, New Waterloo

Cabana | September 30, 2022

Cabana, the modern, mobile hospitality company with a fleet of high quality, high-tech campervans, today unveiled Austin, Texas as its next major market launch, with bookings set to formally open early next year. Cabana’s Austin debut demonstrates momentous growth as the organization’s fourth U.S. market, with established operations in Los Angeles and Seattle, as well as San Francisco, which the company announced earlier this year. Austin marks one of several U.S. expansions Cabana plans to introduce over the course of 2023.In conjunction with the upcoming launch, Cabana also announced a new partnership with Austin-based hospitality company, New Waterloo. Leaning on New Waterloo's local expertise and 13 years in hospitality management––while leveraging Cabana's combination of technology and passion for exploration––the two organizations are excited to bring this unique travel experience to Austin residents. “Texas is chock full of unexplored and underrated gems waiting to be discovered,Whether you’re camping in Big Bend National Park or touring the wineries of Texas’ Hill Country, Cabana’s mission has always been to create the most seamless travel experience imaginable. We’re delighted to be partnering with New Waterloo to make this a possibility for Texans and those visiting the Austin area. Through our trip planning capabilities and easy-to-use technology, we’re eager to see how Austinites explore with Cabana.” -Cabana CEO and founder, Scott Kubly New Waterloo will manage day-to-day operations on-site and Austin locals can anticipate travel-inspired events and pop-ups as part of the ongoing collaboration. Nearly 80% of Americans planned to take a road trip this summer, and Cabana’s numbers further this point, with 25K nights booked over the last two years. As desire for hassle-free travel options increases, Cabana will offer complimentary, contactless trip planning to those road-tripping out of Austin, complete with campsite reservations and experience recommendations. Anticipated top trip requests include Big Bend National Park and West Texas, the Hill Country, tailgating, and Texas’ beaches. To celebrate the launch, Cabana will be hosting a pop-up in the Artist Lounge at Austin City Limits across both weekends of the event (Oct. 7 – 9; 14 – 16). Interested guests can also join the waitlist to be the first to know about trip availability at cabana.life/austin. About Cabana Cabana is a modern, mobile hospitality company with a fleet of high quality, high-tech cabanas (camper vans), designed to create a seamless, unique, and integrated travel experience. Cabana is revolutionizing the future of connected travel through innovative technology and high-touch trip planning. Combining passion for travel with easy-to-use technology and the most cost-efficient and operationally effective vehicles on the market, Cabana provides travelers with the convenience and technology needed for frictionless travel, empowering the explorer in everyone and creating opportunities for serendipity, wonder, and exploration.

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HOSPITALITY TRENDS

Grand Hyatt Kuwait Celebrates Official Opening

Grand Hyatt Kuwait | September 17, 2022

Hyatt Hotels Corporation (NYSE: H) announced the opening of Grand Hyatt Kuwait – the first Grand Hyatt hotel in the country. The 302-room luxury hotel is situated at 360 Mall – one of the nation’s most immersive luxury, leisure and lifestyle complexes. Grand Hyatt Kuwait is the second Hyatt branded hotel in Kuwait, the sixth hotel under the Grand Hyatt brand in the Middle East, and the twenty-ninth Hyatt branded hotel in the region, all of which participate in the World of Hyatt loyalty program. Infusing regionally inspired art with modern interior design, the iconic hotel is the ideal destination for guests to discover the country's cultural, entertainment, and artistic offerings.Grand Hyatt Kuwait offers global travelers superior hospitality services against a backdrop of majestic architectural design coupled with world-class culinary, leisure and entertainment experiences under one roof; a truly distinctive proposition, said Federico Mantoani, general manager at Grand Hyatt Kuwait. “We are thrilled to open the first Grand Hyatt hotel in Kuwait, and we look forward to welcoming guests seeking a memorable experience from this magnificent destination. Grand Hyatt Kuwait represents a new era of progression and innovation in luxury tied to the government’s Vision 2035, which aims to boost tourism through innovative and sustained investment in hospitality infrastructure. Offering business travelers, leisure guests and locals a superlative selection of world-class culinary and leisure experiences the hotel features four unique restaurants, a fitness center, a premium spa and a variety of elegant event spaces. Prime Location In addition to being centrally situated in the heart of the 360 Mall extension, the hotel also conveniently connects to one of the country’s premier event venues, The Arena Kuwait, which features 38,750 square feet (3,600 square meters) of state-of-the-art indoor multifunctional spaces. Situated adjacent to the Rafa Nadal Academy Kuwait, owned by the Sheikh Jaber Al-Abdullah Al-Jaber Al-Sabah International Tennis Complex, the hotel welcomes guests to a world of entertainment in a one-of-a-kind setting. Guestrooms The property features 302 contemporary guestrooms and suites, including 192 Grand Rooms, 47 Grand Club Rooms, 34 Grand Club Suites with breathtaking views, 23 guestrooms and suites uniquely designed with private landscaped garden terraces, and eight Junior Suites. Grand Hyatt Kuwait’s elegantly designed rooms feature signature wooden parquet flooring, large-scale contemporary artwork, marble in the restrooms, floor-to-ceiling windows, and thoughtfully planned dressing spaces. The luxurious and expansive 2,798-square-foot (260-square-meter) Presidential Suite, with private elevator access, provides guests with an exclusive arrival experience. Located on the highest floor, the lavish suite offers extraordinary views of the Kuwait skyline with two bedrooms and three ultra-spacious living areas. Design Inspired by the country’s legacy of sailing, dhow building and pearl diving, Grand Hyatt Kuwait pays homage to the country’s iconic location and traditions, while presenting contemporary aesthetics to create a captivating setting for guests. The hotel seeks to set itself apart through its meticulously designed touchpoints and immersive spaces, such as the lobby which invites guests into a captivating space upon arrival. The perimeter of the lobby is swathed in weightless white drapery, while the center of the lobby is anchored by a serene marble water-like feature holding a majestic equine sculpture at the center. The plush interior of the lobby lounge is accentuated by wall panels clad in white geometric patterns, while orbital shapes in the form of an oversized mobile sculpture rounds off the double volume aesthetics. Through a bespoke collection of luxury furnishings, a distinguished feeling of grandeur is established across every touchpoint of the guest experience. Dining Grand Hyatt Kuwait is well positioned as a culinary destination in itself, housing an eclectic array of gastronomic concepts and featuring a selection of contemporary Arabian, European and Asian-infused cuisines. Liberté, a modern brasserie rooted in classicism, but reimagined through innovation; where the food is ingeniously brought to life through culinary creativity and conveyed with a sense of fresh and spirited feminine energy. ’Stambul, a Turkish lifestyle-dining venue celebrating the famed influences of Ottoman cuisine, where classic dishes are reinterpreted and delivered spontaneously and theatrically.MEI LI, a fine dining Pan-Asian restaurant where the food provides the narrative for an explorative journey through the Imperial Palaces of old Beijing, serving Far Eastern recipes inspired by the most popular dishes served over centuries. Saheel Lounge, a distinctive lobby lounge ideal for socializing in a casual yet refined setting. A tone-setting experience enriched with breathtaking works of art. Meetings Grand Hyatt Kuwait encapsulates several elegant and timeless multi-faceted event venues, each dynamically configured to make every occasion an unforgettable one – as exceptional as the location itself. The hotel boasts 30,000 square feet (2,800 square meters) of meeting space across eight venues, including a striking Grand Ballroom designed for weddings, conferences, grand galas and cocktail receptions, with a hosting capacity of up to 1,560 guests. A team of talented event planners and banqueting services are available to assist with every bespoke occasion. Wellbeing The tranquil Noor Spa is curated as a journey of rejuvenating therapies and treatments that embody a sense of mindfulness and self-awareness. Offering a luxurious and relaxed setting with six treatment rooms, Noor Spa treats guests to indulgent skincare and body treatments, with well-known revitalizing products from Barcelona and Paris. For more information about the property, please visit https://www.hyatt.com/en-US/hotel/kuwait/grand-hyatt-kuwait/ Grand Hyatt Kuwait is participating in the World of Hyatt’s new hotel bonus offer, giving members the opportunity to earn 500 Bonus Points for qualifying nights at the property until November 15, 2022. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers, including the World of Hyatt Bonus Journeys. With the global World of Hyatt Bonus Journeys promotion, members can earn double points on qualifying stays of two (2) or more nights at over 1,100 participating Hyatt hotels around the world. World of Hyatt members can register for Bonus Journeys before November 15, 2022, and earn double points on stays completed between September 15 and December 20, 2022. Terms & Conditions apply. About Grand Hyatt Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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DESTINATION AND TOURISM

Everspan Partners with Centrex Underwriters on Hospitality-Focused Liability Programs

Everspan Group | September 14, 2022

Everspan Group, Rated A- (Excellent) by AM Best, announced it has launched a program partnership with Centrex Underwriters, Inc., a managing general agency specializing in liquor liability and general liability insurance for the hospitality industry. Centrex operates in 38 states and the District of Columbia and serves a wide range of businesses, including bars/taverns, wineries, liquor stores, caterers, dance halls, golf courses and bowling alleys. “Centrex is a family-owned business with deep roots in the hospitality industry, having profitably underwritten liquor liability for more than 30 years,” said Steve Dresner, Everspan’s Chief Underwriting and Reinsurance Officer. “Everspan is excited to diversify into this sector and thrilled to partner with an underwriter as experienced as Centrex.” Centrex has been providing liquor liability insurance coverage since 1988, making it one of the longest-running hospitality programs. In 2012, it began writing a general liability line of business to complement the ongoing liquor liability line of business. “Centrex is excited to bring its 34 years of experience and knowledge of the hospitality industry to Everspan,” said Erik Carlson, Senior Vice President at Centrex. “With Everspan's experience and guidance, we anticipate an enduring relationship that will allow Centrex and Everspan to grow, profit, and service the needs of our wholesale brokers.” About Everspan Group Everspan Group is a specialty property and casualty insurance platform that operates nationwide on an admitted and non-admitted basis. The companies which comprise the Everspan Group are wholly owned subsidiaries of Ambac Financial Group, Inc. (NYSE: AMBC), a financial services holding company. For more information, please refer to www.everspangroup.com. About Centrex Underwriters, Inc. Headquartered in a suburb of Memphis, Tennessee, Centrex Underwriters, Inc,. is a family owned and operated independent Managing General Agency specializing in Liquor Liability and General Liability insurance. Writing a broad range of hospitality business in 38 states plus Washington, D.C., Centrex offers affordable insurance products through a select group of Wholesale Excess and Surplus Lines brokers. For more information, please visit www.centrexuw.com.

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DESTINATION AND TOURISM

Cabana Announces Plans to Expand into Austin Market in Partnership with Local Hospitality Experts, New Waterloo

Cabana | September 30, 2022

Cabana, the modern, mobile hospitality company with a fleet of high quality, high-tech campervans, today unveiled Austin, Texas as its next major market launch, with bookings set to formally open early next year. Cabana’s Austin debut demonstrates momentous growth as the organization’s fourth U.S. market, with established operations in Los Angeles and Seattle, as well as San Francisco, which the company announced earlier this year. Austin marks one of several U.S. expansions Cabana plans to introduce over the course of 2023.In conjunction with the upcoming launch, Cabana also announced a new partnership with Austin-based hospitality company, New Waterloo. Leaning on New Waterloo's local expertise and 13 years in hospitality management––while leveraging Cabana's combination of technology and passion for exploration––the two organizations are excited to bring this unique travel experience to Austin residents. “Texas is chock full of unexplored and underrated gems waiting to be discovered,Whether you’re camping in Big Bend National Park or touring the wineries of Texas’ Hill Country, Cabana’s mission has always been to create the most seamless travel experience imaginable. We’re delighted to be partnering with New Waterloo to make this a possibility for Texans and those visiting the Austin area. Through our trip planning capabilities and easy-to-use technology, we’re eager to see how Austinites explore with Cabana.” -Cabana CEO and founder, Scott Kubly New Waterloo will manage day-to-day operations on-site and Austin locals can anticipate travel-inspired events and pop-ups as part of the ongoing collaboration. Nearly 80% of Americans planned to take a road trip this summer, and Cabana’s numbers further this point, with 25K nights booked over the last two years. As desire for hassle-free travel options increases, Cabana will offer complimentary, contactless trip planning to those road-tripping out of Austin, complete with campsite reservations and experience recommendations. Anticipated top trip requests include Big Bend National Park and West Texas, the Hill Country, tailgating, and Texas’ beaches. To celebrate the launch, Cabana will be hosting a pop-up in the Artist Lounge at Austin City Limits across both weekends of the event (Oct. 7 – 9; 14 – 16). Interested guests can also join the waitlist to be the first to know about trip availability at cabana.life/austin. About Cabana Cabana is a modern, mobile hospitality company with a fleet of high quality, high-tech cabanas (camper vans), designed to create a seamless, unique, and integrated travel experience. Cabana is revolutionizing the future of connected travel through innovative technology and high-touch trip planning. Combining passion for travel with easy-to-use technology and the most cost-efficient and operationally effective vehicles on the market, Cabana provides travelers with the convenience and technology needed for frictionless travel, empowering the explorer in everyone and creating opportunities for serendipity, wonder, and exploration.

Read More

HOSPITALITY TRENDS

Grand Hyatt Kuwait Celebrates Official Opening

Grand Hyatt Kuwait | September 17, 2022

Hyatt Hotels Corporation (NYSE: H) announced the opening of Grand Hyatt Kuwait – the first Grand Hyatt hotel in the country. The 302-room luxury hotel is situated at 360 Mall – one of the nation’s most immersive luxury, leisure and lifestyle complexes. Grand Hyatt Kuwait is the second Hyatt branded hotel in Kuwait, the sixth hotel under the Grand Hyatt brand in the Middle East, and the twenty-ninth Hyatt branded hotel in the region, all of which participate in the World of Hyatt loyalty program. Infusing regionally inspired art with modern interior design, the iconic hotel is the ideal destination for guests to discover the country's cultural, entertainment, and artistic offerings.Grand Hyatt Kuwait offers global travelers superior hospitality services against a backdrop of majestic architectural design coupled with world-class culinary, leisure and entertainment experiences under one roof; a truly distinctive proposition, said Federico Mantoani, general manager at Grand Hyatt Kuwait. “We are thrilled to open the first Grand Hyatt hotel in Kuwait, and we look forward to welcoming guests seeking a memorable experience from this magnificent destination. Grand Hyatt Kuwait represents a new era of progression and innovation in luxury tied to the government’s Vision 2035, which aims to boost tourism through innovative and sustained investment in hospitality infrastructure. Offering business travelers, leisure guests and locals a superlative selection of world-class culinary and leisure experiences the hotel features four unique restaurants, a fitness center, a premium spa and a variety of elegant event spaces. Prime Location In addition to being centrally situated in the heart of the 360 Mall extension, the hotel also conveniently connects to one of the country’s premier event venues, The Arena Kuwait, which features 38,750 square feet (3,600 square meters) of state-of-the-art indoor multifunctional spaces. Situated adjacent to the Rafa Nadal Academy Kuwait, owned by the Sheikh Jaber Al-Abdullah Al-Jaber Al-Sabah International Tennis Complex, the hotel welcomes guests to a world of entertainment in a one-of-a-kind setting. Guestrooms The property features 302 contemporary guestrooms and suites, including 192 Grand Rooms, 47 Grand Club Rooms, 34 Grand Club Suites with breathtaking views, 23 guestrooms and suites uniquely designed with private landscaped garden terraces, and eight Junior Suites. Grand Hyatt Kuwait’s elegantly designed rooms feature signature wooden parquet flooring, large-scale contemporary artwork, marble in the restrooms, floor-to-ceiling windows, and thoughtfully planned dressing spaces. The luxurious and expansive 2,798-square-foot (260-square-meter) Presidential Suite, with private elevator access, provides guests with an exclusive arrival experience. Located on the highest floor, the lavish suite offers extraordinary views of the Kuwait skyline with two bedrooms and three ultra-spacious living areas. Design Inspired by the country’s legacy of sailing, dhow building and pearl diving, Grand Hyatt Kuwait pays homage to the country’s iconic location and traditions, while presenting contemporary aesthetics to create a captivating setting for guests. The hotel seeks to set itself apart through its meticulously designed touchpoints and immersive spaces, such as the lobby which invites guests into a captivating space upon arrival. The perimeter of the lobby is swathed in weightless white drapery, while the center of the lobby is anchored by a serene marble water-like feature holding a majestic equine sculpture at the center. The plush interior of the lobby lounge is accentuated by wall panels clad in white geometric patterns, while orbital shapes in the form of an oversized mobile sculpture rounds off the double volume aesthetics. Through a bespoke collection of luxury furnishings, a distinguished feeling of grandeur is established across every touchpoint of the guest experience. Dining Grand Hyatt Kuwait is well positioned as a culinary destination in itself, housing an eclectic array of gastronomic concepts and featuring a selection of contemporary Arabian, European and Asian-infused cuisines. Liberté, a modern brasserie rooted in classicism, but reimagined through innovation; where the food is ingeniously brought to life through culinary creativity and conveyed with a sense of fresh and spirited feminine energy. ’Stambul, a Turkish lifestyle-dining venue celebrating the famed influences of Ottoman cuisine, where classic dishes are reinterpreted and delivered spontaneously and theatrically.MEI LI, a fine dining Pan-Asian restaurant where the food provides the narrative for an explorative journey through the Imperial Palaces of old Beijing, serving Far Eastern recipes inspired by the most popular dishes served over centuries. Saheel Lounge, a distinctive lobby lounge ideal for socializing in a casual yet refined setting. A tone-setting experience enriched with breathtaking works of art. Meetings Grand Hyatt Kuwait encapsulates several elegant and timeless multi-faceted event venues, each dynamically configured to make every occasion an unforgettable one – as exceptional as the location itself. The hotel boasts 30,000 square feet (2,800 square meters) of meeting space across eight venues, including a striking Grand Ballroom designed for weddings, conferences, grand galas and cocktail receptions, with a hosting capacity of up to 1,560 guests. A team of talented event planners and banqueting services are available to assist with every bespoke occasion. Wellbeing The tranquil Noor Spa is curated as a journey of rejuvenating therapies and treatments that embody a sense of mindfulness and self-awareness. Offering a luxurious and relaxed setting with six treatment rooms, Noor Spa treats guests to indulgent skincare and body treatments, with well-known revitalizing products from Barcelona and Paris. For more information about the property, please visit https://www.hyatt.com/en-US/hotel/kuwait/grand-hyatt-kuwait/ Grand Hyatt Kuwait is participating in the World of Hyatt’s new hotel bonus offer, giving members the opportunity to earn 500 Bonus Points for qualifying nights at the property until November 15, 2022. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers, including the World of Hyatt Bonus Journeys. With the global World of Hyatt Bonus Journeys promotion, members can earn double points on qualifying stays of two (2) or more nights at over 1,100 participating Hyatt hotels around the world. World of Hyatt members can register for Bonus Journeys before November 15, 2022, and earn double points on stays completed between September 15 and December 20, 2022. Terms & Conditions apply. About Grand Hyatt Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt hotels boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2022, the Company’s portfolio included more than 1,150 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com. About World of Hyatt World of Hyatt is Hyatt’s award-winning guest loyalty program uniting participating locations in the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, UrCove, and Hyatt Residence Club® brands as well as resort and hotel brands under the AMR™ Collection, which are joining World of Hyatt in phases and include Secrets® Resorts & Spas, Dreams® Resorts & Spas, Breathless Resorts & Spas®, Zoëtry® Wellness & Spa Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Members who book directly through Hyatt channels can enjoy personalized care and access to distinct benefits including Guest of Honor, confirmed suite upgrades at time of booking, diverse wellbeing offerings, mobile key, and exclusive member rates. With more than 30 million members, World of Hyatt offers a variety of ways to earn and redeem points for hotel stays, dining and spa services; as well as the benefits of Hyatt’s strategic loyalty collaborations with American Airlines AAdvantage®, Small Luxury Hotels of the World™, Lindblad Expeditions and MGM Resorts International. Travelers can enroll for free at hyatt.com, download the World of Hyatt app for android and IOS devices and connect with Hyatt on Facebook, Instagram and Twitter.

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DESTINATION AND TOURISM

Everspan Partners with Centrex Underwriters on Hospitality-Focused Liability Programs

Everspan Group | September 14, 2022

Everspan Group, Rated A- (Excellent) by AM Best, announced it has launched a program partnership with Centrex Underwriters, Inc., a managing general agency specializing in liquor liability and general liability insurance for the hospitality industry. Centrex operates in 38 states and the District of Columbia and serves a wide range of businesses, including bars/taverns, wineries, liquor stores, caterers, dance halls, golf courses and bowling alleys. “Centrex is a family-owned business with deep roots in the hospitality industry, having profitably underwritten liquor liability for more than 30 years,” said Steve Dresner, Everspan’s Chief Underwriting and Reinsurance Officer. “Everspan is excited to diversify into this sector and thrilled to partner with an underwriter as experienced as Centrex.” Centrex has been providing liquor liability insurance coverage since 1988, making it one of the longest-running hospitality programs. In 2012, it began writing a general liability line of business to complement the ongoing liquor liability line of business. “Centrex is excited to bring its 34 years of experience and knowledge of the hospitality industry to Everspan,” said Erik Carlson, Senior Vice President at Centrex. “With Everspan's experience and guidance, we anticipate an enduring relationship that will allow Centrex and Everspan to grow, profit, and service the needs of our wholesale brokers.” About Everspan Group Everspan Group is a specialty property and casualty insurance platform that operates nationwide on an admitted and non-admitted basis. The companies which comprise the Everspan Group are wholly owned subsidiaries of Ambac Financial Group, Inc. (NYSE: AMBC), a financial services holding company. For more information, please refer to www.everspangroup.com. About Centrex Underwriters, Inc. Headquartered in a suburb of Memphis, Tennessee, Centrex Underwriters, Inc,. is a family owned and operated independent Managing General Agency specializing in Liquor Liability and General Liability insurance. Writing a broad range of hospitality business in 38 states plus Washington, D.C., Centrex offers affordable insurance products through a select group of Wholesale Excess and Surplus Lines brokers. For more information, please visit www.centrexuw.com.

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Events