How Your Travel Company Can Use a CRM

If you run any kind of service for travelers, your customer relationships and insights on their needs are your lifeblood. This is where CRM software can help. Customer relationship management involves useful tactics and strategies to not just maintain but strengthen the bond that companies share with their customers. Travel startups are using CRM programs with advanced functions that allow them to stay in contact with their customers all the time. At the same time, the CRM tools help the companies store a bunch of information related to their customers in one place. With access to a huge database like this, you can learn a lot about your customers in general. This makes providing support quick and convenient. By analyzing customers' behavior and your past conversations with them, you can make better plans to deal with a particular customer, and analysis of the complete customer database will give you valuable insights about your customers overall. Basically, CRM helps you get closer to your customer.

Spotlight

Wandrian, Inc.

We develop technology solutions that simplify the planning and purchasing of train travel. Our mission is to make traveling by train a top-of-mind choice for travelers around the world. To achieve this mission we've created a compelling purchase experience that connects global train operating companies together. Our team's experience provides unique insight into industry needs and marketplace challenges. Our commitment to continuous innovation enables railways, agencies, wholesalers and websites to sell effectively, distribute efficiently and connect easily with customers. Founded in 2000 and privately owned, Wandrian is headquartered in the Newton, MA with offices in the U.K. and Australia.

OTHER ARTICLES
Hospitality Management

Which Technologies Are Transforming Travel in 2020?

Article | June 20, 2023

Like most industries, the travel and tourism sector is experiencing a tech revolution. Innovative new technology is disrupting old methods and transforming the shape of the industry. In fact, the travel and tourism sector is in a significant growth period, mostly driven by tech advancements. Certainly, tech has been the driving force behind making it easier for people to access travel. Of course, the notion of technology reshaping industries is something that is happening across sectors. When looking at how tech is changing travel, we can also see similar movements in other areas of business. For example, the gambling industry is being driven into interesting new areas by technology, with sites like bet-ny.com providing a full casino experience online. This push has allowed people to access betting in innovative new ways and from anywhere at any time, provided they have an internet connection.

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Business Travel

Why tourism providers are still working on travel personalisation

Article | May 17, 2023

It should come as no surprise that even as we enter the new decade, industries such as retail and travel are seeing continued investments in digital platforms and solutions aimed at delivering hyper personalisation. The reason is that millennials have risen in purchasing power, becoming the dominant driver of business and growth. Any business that market its products or services to this audience must adapt and develop innovative approaches to address dramatic shifts in customer behaviour, as well as the demands for mobile and social media.

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Hospitality Management

Travel tech pros put sustainability behind economy as key challenges for 2020

Article | August 28, 2023

Economic uncertainty is deemed to be the biggest challenge facing the travel industry, ahead of climate change and sustainability issues, according to new research. A survey by Travel Technology Europe, sister brand of PhocusWire, reveals that 53% of those polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%. The study was carried out in the run-up to the United Kingdom's general election in early December 2019, so the challenge of economic uncertainty is not that surprising.

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FlightHub & JustFly on robots and travel

Article | February 10, 2020

Over the past decade the travel industry has seen waves of technological trends: mobile booking, voice search, augmented reality, and more. The use of robots in travel is one such trend. It’s changing the way people travel and taking the world literally by storm. The potential impact of robots on the tourism and hospitality sector can’t be understated. Chatbots, programmable suitcases, and security bots are a few examples of how robots may be changing the way travelers navigate the globe forever. FlightHub and JustFly discuss why robots are a technological trend the travel industry should look forward to.

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Spotlight

Wandrian, Inc.

We develop technology solutions that simplify the planning and purchasing of train travel. Our mission is to make traveling by train a top-of-mind choice for travelers around the world. To achieve this mission we've created a compelling purchase experience that connects global train operating companies together. Our team's experience provides unique insight into industry needs and marketplace challenges. Our commitment to continuous innovation enables railways, agencies, wholesalers and websites to sell effectively, distribute efficiently and connect easily with customers. Founded in 2000 and privately owned, Wandrian is headquartered in the Newton, MA with offices in the U.K. and Australia.

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Amadeus continues NDC roll-out

Buying Business Travel | October 17, 2019

Amadeus has announced that its cloud-based Selling Platform Connect now allows travel agents and TMCs to shop, order, pay and service airline offers via an NDC According to the company, the main advantage of the new functionality is the ability for sellers to view and compare all available airline flights and related services for any given trip on a single screen regardless if they are sourced from EDIFACT, NDCNew Distribution Capability - a new system of technology standards to allow the distribution of airfares and ancillaries through third parties which is being developed by airline association IATA with... or other APIs.

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Buying Business Travel | October 17, 2019

Flight Centre Business Travel (FCBT) has released a new online solution for booking and managing work trips that reflects the experience of a leisure booking platform.HelloFCBT has been developed to meet increasing demand from the company’s 2,000 SME-spend clients across the UK. Until now, customers were serviced purely offline via phone and email by local consultants at 20 offices nationwide.According to FCBT, the new digital platform complements its offline service offering, particularly for complex bookings or those clients who prefer to continue arranging travel via their dedicated consultant.

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