MEGATRENDS DEFINING TRAVEL IN 2018

| June 28, 2018

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Our Skift Megatrends annual package is the largest annual editorial effort from the Skift reporting team. These megatrends reflect our work on connecting the dots through Skift's intensive daily and long-term research coverage of various parts of the travel industry, our hundreds and hundreds of hours of talking directly to the leaders and operators in the travel industry, and our surveys, interviews, and focus groups with travelers throughout the year.

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Loyalty goes the extra mile in travel

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Checking out of a hotel room or disembarking a plane used to have a certain finality to it. Travelers and brands parted ways at the end of the journey, and customer loyalty didn’t go beyond collecting miles or points. Now, reimagined travel experiences are extending customer engagement beyond the trips themselves. And the relationships between brands and travelers are no longer grounded on simple transactions. Travel brands are going beyond simple rewards to redefine loyalty programs around customer service, customer journeys and customer trust.

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The past year has been one of the most challenging for the travel industry. We saw the end of the expansion of the sector replaced by uncertainty, but it has reinforced our mission to bring the industry together to respond to travelers’ needs. Our industry is famously resilient. Following the initial shock of the pandemic and the reduction of global travel volumes, the industry has rapidly adapted. Despite the challenges of this crisis, there is cause for much optimism because of two fundamental reasons: people’s innate love for travel and the creativity of our industry. Both will help to harness new opportunities for our industries as we rebuild.

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Booking.com Predicts the Top Travel Trends for 2020

Article | February 21, 2020

Drawing on its expertise as a leader in travel and technology, Booking.com predicts 2020 will be a year of travel exploration like never before, fueled by technology as well as a growing sense of responsibility and deeper connection with the people and places we visit.

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How 5G will transform air travel

Article | March 6, 2020

SITA, the leading IT provider for the air transport industry, has made six predictions about how ultra-fast 5G networks will bring major change for airports, airlines, and passengers. With download speeds of up to 400MB per second, 5G will be a game-changer. The potential for innovation is huge and airports, airlines, and passengers will feel the force of 5G in very different ways. SITA’s predictions are based on unique IT insights and emerging air transport industry technology trends. They follow hot on the heels of 5G trials like the recent ones carried out by both London Gatwick Airport and Beijing’s new Daxing International Airport services which signpost our entry into a new era of ultra-connected air travel.

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Spotlight

HotelsPro

For travel professionals of the world, Hotelspro is the leading hospitality marketplace that seamlessly offers the fastest access to the most relevant, competitively priced hospitality products and solutions on a global scale

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