Save on Adventure in Riviera Maya This Summer

June 23, 2019 | 148 views

A trip to Riviera Maya, Mexico can be filled with adventure, especially if an Experiencias Xcaret tour is on the agenda. From snorkeling with exotic marine life and ziplining through the forest to driving amphibious vehicles and kayaking, these adventure parks have it all. If you’re headed to Riviera Maya for a vacation this summer and are considering visiting one or more of these unique parks, you’ll want to check out the current summer promotion available, “Xcaret Adventure.”

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NokScoot Airlines

Welcome to Jetstar Pacific. We operate according to the general criteria of the entire Jetstar global network, offering low fares every day to make it easier for customers to access air travel.

OTHER ARTICLES
TRAVEL TECHNOLOGY,HOSPITALITY TRENDS

Age of Digital Concierge: Hotel Chatbots Are Redefining CX

Article | June 24, 2022

The travel industry is reviving. Tourist spots across the globe are packed with excited explorers. Though it feels like everything is going back to normal, the way people travel has changed. The hospitality tech revolution is making mundane tasks easier and the customer experience richer. Most travelers prefer self-service over waiting to be served. Online planning and bookings have picked up pace, so have contact-less check-in and 24/7 digital concierge. Hotels must swiftly meet these evolving demands or risk losing in the race. They must incorporate technology into their day-to-day operations to eliminate human error, increase their service efficiency, and, above all, offer an outstanding customer experience. One of the technology trends reshaping the travel and hospitality industry is digital concierge—hotel chatbots that bring the concierge desk into the palm of a guest’s hand. Convenient, right? A Sneak Peak into Hotel Chatbots Hotel chatbots are software applications that communicate with your hotel’s website page visitors and resolve their queries. They are either programmed to behave a certain way or can be AI-powered. Programmed chatbots are configured to answer a limited set of questions. However, they can collect visitor information so your customer executives can get in touch with prospects to resolve their queries or provide them with booking assistance. On the other hand, AI-powered chatbots use NLP (Natural Language Processing) and ML (Machine Learning) to analye human behaviour and accordingly answer questions. Digital Concierge Brings in Conversions Personalized communication forms the crux of customer experience. A desired, non-intrusive interaction between a guest and a chat bot can create strong engagement and help the guest to make a booking at your hotel. In such cases, the bot will forward the booking inquiries directly into the IBE (Internet Booking Engine) and strengthen your direct sales. 30-50% of the chatbot-prospect interactions result in IBE forwarding of booking inquiries. This statistic shows how accepting the guests are of the chatbot’s services. (Source: DialogShift, Olga Heuser) Chatbots can also be integrated into social media platforms and instant messenger platforms so that guests can directly make bookings from a platform of their choice. How are Hotel Chatbots Redefining CX? Apart from bringing in revenue through direct sales, hotel chatbots also create a solid customer experience for the guests, so they don’t go home unsatisfied and give you a good review online. Here are the ways in which they enhance the customer experience: 24/7 Availability- Chatbots promptly respond to guest queries round the clock Multi-Lingual Support- Languages are not a barrier for them Efficiency- They lighten your hotel staff’s load of answering guest queries Customer Retention- They collect guest information, which helps in retention and follow-up Brand Awareness- They are brand representatives and increase brand awareness through responsiveness Additionally, AI- powered chatbots can also: Highlight the hotel’s special features upon check-in Recommend places and activities to do around the hotel with pictures and links Request feedback from guests about services Assist with table reservations or pool-side orders The Cosmopolitan, Las Vegas Used Rose to Impress Guests The introduction of Rose, a smart chatbot that converses with guests on The Cosmopolitan’s website, changed the game for the hotel. The bot’s playful personality wooed hotel guests. Those who made a booking directly from the website ended up spending 37% more than those who did not engage with her. Let’s Wrap It Up A hotel chatbot refines the concierge experience for guests through rapid response times and enhances your hotel’s AI marketing efforts. It can be an invaluable asset for hotel business owners looking to stay ahead in the race.

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COMMERCIAL TRAVEL

Augmented Reality Transforming the Travel and Hospitality Industry

Article | May 31, 2022

“I believe that augmented reality will be the biggest technological revolution that happens in our lifetimes.” – Tim Sweeney, Founder and CEO of Epic Games Augmented reality (AR) has proved to be a significant concept in tourism and hospitality management in the past few years. It allows us to enhance the physical environment and enhance the experience of exploring the surrounding area. According to Grand View Research, the global market for augmented reality was worth USD 25.33 billion in 2021. From 2022 to 2030, the market is expected to grow at a compound annual growth rate (CAGR) of 40.9%. As things keep pace with digitalization and this generation seeks quick and efficient yet reliable methods, every sector widely uses the application of augmented reality. According to Hospitality Tech, the market size of augmented reality will reach $198 billion by 2025, and the hotel business will be one of the key contributors to this income target. Effectively, Starwood, Marriott and Holiday Inn are already making a difference in the travel and hospitality industry by leveraging this technology. An investment in AR brings a lot of change in business revenue for both small hoteliers and prominent hotel tycoons. AR Improve Customer Experience for Travel and Hospitality Redefine the customer experience with augmented reality in the tourism industry. AR-based travel apps help businesses enhance their services and offer personalized experiences to their customers. By adding interactive hotel features that make the space more fun, you can get people to visit nearby attractions. Utilizing CX to maintain and expand a client base produces a terrific asset that positively affects ROI. CX effectively boosts customer lifetime value (LTV), which can become self-perpetuating. Companies that excel at CX and customer-centricity are 60% more profitable and generate 5.7% more revenue than those that don't. Ideas for Implementing AR in the Tourism and Hotel Industry AR is utilized chiefly via smartphones and offers many options concerning interactive experiences. AR in Excursions & Travel Attractions AR technology may be a terrific marketing tool for guiding first-time guests through the hotel and a great way to retain customers and provide more engaging experiences. With the application of augmented reality software, a standard tourist map comes to life. Moreover, AR technology enables clients to examine points of interest, restaurants, and other businesses. Your hotel restaurant may even use augmented reality to let customers explore the menu and ingredients in a new way by showing them 3D versions of the meals on their phones. Transportation If you have a travel mobile app with AR, you can point out the transportation objects to get the best possible directions, travel route, next destination, and places to travel to. Pokemon Go shows one such example of how you can use modern digital technologies to make the travel experience even better. It became the first popular augmented reality game. This AR app brought players out into the street and made them move and travel a lot. Scadi is one such AR app in travel for visitors of Alpine ski resorts. It uses advanced algorithms to create the most comfortable, safe and exciting routes for skiers and snowboarders. Integrates with other technology Using augmented reality in conjunction with other technologies such as beacon technology allows your hotel to more efficiently promote to visitors and upsell through push notifications. For example, through push notifications, hotels may give partner companies special offers or discounts, and vice versa, partner businesses can advertise the hotel. Hospitality Industry Must Make Room for AR for Better ROI In a post-pandemic context, the travel and hotel industries embrace technological advancements that enhance visitor experiences, eventually boosting corporate income and reducing operating expenses. Utilizing interactive technologies like AR, VR, and other interactive technologies increases operational efficiency, productivity, and ROI. By using augmented reality with CMMS (Computerized Maintenance Management System) or EAM, you gain more understanding (Enterprise Asset Management). Augmented reality can assist facility managers in boosting the efficiency of their engineers and reducing the expense of ensuring their safety. AR will assist them in increasing their revenue by reducing their maintenance expenses. Using AR-based product models, the hospitality industry is gaining a significant competitive edge, resulting in faster sales cycles. Case Studies Holiday Inn During the Olympic and Paralympic Games in London in 2012, Holiday Inn introduced one of the first uses of Augmented Reality in a hotel setting. The experiences used picture recognition and chroma video. The program identified hotel locations and activated athlete video footage, merging real and virtual components. This Holiday Inn use case shows how hotels may leverage AR to develop unique guest experiences around local events. In addition, the campaign helped promote the hotel and bolster its status as the official hotel for the London 2012 Olympic and Paralympic Games. Premier Inn The Hub Hotel from Premier Inn, the largest hotel chain in the United Kingdom, is one of the few places to have adopted the AR technology back in 2016. The hotel provided a wall map of the local region in each room. Tourists could use their smartphones to read information about local areas of interest by pointing them at a wall. Conclusion The benefits of augmented reality in the travel and hospitality industries are immense. AR is a potent tool for increasing company potential and returns on investment. Utilizing innovative technology boosts your hotel's exposure and brand awareness while propelling it into the digital age. Augmented reality in the tourism industry truly sets you apart from the competition. FAQ How is augmented reality changing the travel & tourism industry? Augmented reality helps hotels enhance the physical locations they are attempting to attract visitors to, such as hotel rooms and local attractions. What is digital transformation in the hospitality industry? Digital transformation refers to how companies restructure themselves to adapt and modify their corporate culture to empower innovations that utilize technology and propel their enterprises to new levels of growth. What are the benefits of augmented reality? Creates unique customer experiences Reduces cognitive overload Increases engagement

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BUSINESS TRAVEL

Excellent Customer Experience in Travel Industry Generate Customer Loyalty

Article | May 10, 2022

As the impact of COVID-19 subsides, the devasted travel industry appears to be resuming normalcy with increased travel volumes. In addition, emerging tourism trends and technology in the travel industry have offered new possibilities for business travel to redefine itself. The present opportunities available in the travel sector may benefit your firm. However, customer experience in the travel industry has a significant impact on growing long-term loyalty. Providing a positive client experience is a significant problem for many in the travel and tourism industry. Customer Experience Is a Challenge to Recover Customer experience is a critical component of the travel and tourism industry. As travel volumes have increased in the post-covid era, so have negative travel experiences. Business travelers who commute frequently have higher expectations. For a very long time, they have voiced their dissatisfaction, even before the leisure travelers complained. This imbalance has been exacerbated by COVID-19. According to the American Customer Satisfaction Index, 38% of business passengers complained about the airline, double the percentage compared to leisure travelers. The actual question, though, is how to overcome this obstacle. Some companies may go above and beyond to reassure travelers with honesty, openness, and unmatched customer service. You may improve the customer experience by implementing the following ideas. Concentrate on the corporate culture Give specific examples of consumer advocacy Equip employees with the necessary tools According to a survey conducted by Think with Google, superior customer service is the most compelling aspect for high-value travelers. Additionally, 60% of them agree that customer service is the most crucial factor when it comes to picking a brand to travel with. CX Plays a Vital Role in Revenue Generation Managing customer experience in travel can enhance the brand-customer relationship, ultimately leading to revenue growth. The adoption of technology for travel booking, ticketing, and expenditure management has improved the customer experience. Satisfied customers increase income and assist firms in calculating the return on their travel and cost expenditures. Customer experience is a key differentiator that boosts customer happiness and loyalty, and both sells and establishes a competitive edge. “CX is the difference between success or slump.” — Chris Pescott, CEO of Perceptive. Annual business travel expenditures will reach $1.7 trillion globally by 2022. According to Statista, nearly 500 million business travels will take place withing the United States each year by 2022. Ways to Improve Customer Experience (CX) Use Tech to Create Breakthrough Customer Experiences Technology in the travel industry is regularly evolving. By putting technology at the center of each touchpoint, the industry is laying the groundwork for a successful customer experience in travel. Chatbots powered by AI and machine learning deliver client care 24 hours a day, seven days a week. Chatbots have been intelligently developed using cutting-edge technology and may be used in place of humans. AI is constantly evolving, making it more trustworthy and effective as a commercial solution. Embrace an Omnichannel Mindset With mobile devices accounting for more than 50% of online traffic, multi-device digital experiences have become the norm. In addition, today's customers interact with companies across various offline and online channels, frequently switching several times, and each stage of the journey must be seamlessly connected and consistent. As a result, adopting omnichannel is one of the most significant changes you will undertake. Use Customer Journey Mapping To create a customer journey, you must first understand your consumer. By comparing journey maps to core KPIs, you may gain a deeper insight into your customer experience and identify areas of concern and opportunity. You may use trip maps to enhance the customer experience and visualize the customer experience in the future. Alternatively, you may influence organizational transformation from the stage of inspiration to the planning and execution phases. Utilize all touchpoints and seek new possibilities for interaction. Case studies: KLM Royal Dutch Airlines KLM's social care staff are well-known for their responsiveness and efficiency – the airline even shows a live countdown on its Twitter header picture to inform consumers when they may anticipate a response. However, what sets the organization apart is its ability to generate unique customer experiences. Qatar Airways Qatar Airways is elevating the business class travel experience. At a recent travel industry conference in Berlin, the airline unveiled its Business Class QSuite. This is the first time a business class cabin has been offered and sold with a real double bed. However, the organization goes a step further by providing value to consumers traveling for business. Additionally, the QSuite may be an open work and meeting room. Multiple configuration choices appeal to clients seeking privacy or personalization. A score of 9.2 for audience insights indicates that the brand is in tune with its social audience well enough to cultivate an impressive number of committed followers. Conclusion The travel and tourism industry significantly benefits from nurturing an outstanding customer experience. Supremacy in customer experience can be offered with the help of sophisticated digital technology that can quantify effects and forecast behavior. In addition, as 'bleisure' travel continues to grow in popularity to blend business and leisure time, the customer experience in travel is increasing in relevance. FAQ: What are the benefits of a good customer experience? A good customer experience increases sales and creates customer loyalty. Moreover, it reduces complaints. How would you define excellent customer service? Great customer service means responding promptly to a client's wants, being responsive to their concerns, and offering an enthusiastic level of care. Do you value customer service or customer experience more? Consumer service results in a positive customer experience. Both are critical to the business's success.

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TRAVEL TECHNOLOGY

Travel Agency Software to Automate and Revolutionize the Travel Industry

Article | April 28, 2022

Technological advancements and the paradigm shift in the travel industry post COVID have altered the way we travel. Businesses have elevated their operations to a whole new level due to technological advances. The digital age has facilitated the travel industry's rapid recovery from the COVID crisis. Additionally, travel firms are embracing automation to save time and reallocate resources. Business travel is resuming as restrictions ease. Companies spend a huge amount of money on travel. According to the York Journal, business travel has increased year after year and is expected to grow to be worth $1.7 trillion in 2022. It further states that businesses allocate around 10% of their revenue on business travel expenditure. So, now is the time for businesses to deploy travel software applications to automate some tasks. According to the World Travel & Tourism Council (WTTC) corporate travel costs is expected to climb by 26% in 2021 and 34% in 2022, despite the slow recovery. The Nelson Research suggests that travel industry experts anticipate that the global digital travel market will grow at a 3.8% annual rate to reach $11.4 trillion. With these rising numbers in mind, travel agencies must step up their efforts to make the most of the situation. Travel agencies often require different types of travel agency software, each serving a unique purpose supporting efficient and seamless operation. However, businesses must strategically incorporate automation into your travel system. B2B Travel System - Automate Intelligently A holistic travel agency software solution includes a travel system that automates real-time operations and streamlines the travel process in less than an hour. Consider the nature of your firm while deciding on a software package and determining which business procedures should or should not be automated. Automated travel industry software, for example, accelerates sales, increases staff productivity, centralizes information, improves accuracy, streamlines booking systems, and coordinates and explores customer data. An automated travel software is mobile and tablet friendly, allowing travel agencies to book hotels, tours, transfers, and other related activities through mobile devices and websites. It improves efficiency and enables the agency to save money and time. Businesses Now Prefer Adoption of Technology Drivers for Smoother Customer Experience (CX) The travel industry is highly dependent on customer experience. Therefore, enhanced customer experience is the new loyalty currency for the travel and hospitality industry. Travel agents and tour operators utilize travel agency software to automate their regular processes. Many predict that emerging technologies, ranging from AI-driven personal assistants to connected devices, will increase opportunities to serve travelers better. 33% of tourists use a virtual travel assistant to plan their trips, says hotelMize. In a survey conducted by DMA, about 59% of participants stated that they choose a travel company based on its value for money, and 58% prefer a travel company based on customer service. Software for travel agencies simplifies the process of online booking, inventory management, package customization, back-office administration, itinerary design, facilitating business leads, and accounting to assist travel agencies in increasing bookings and lowering costs. Consumers demand a seamless experience that is personalized to their specific travel requirements. With cutting-edge technology in place, travel and hotel businesses can significantly enhances customer experience (CX) and foster loyalty that inspires future visits and recommendations. In addition, the travel experience will be driven forward by technology, as customers will rely on AI and other customer experience technologies to assist them in managing the obstacles associated with modern travel. List of Travel Agency Software That Can Transform Your Travel Business Travel agent software enables travel agencies and associated organizations to boost revenue and simplify reporting. Choose travel agency software that can be customized to meet your specific requirements. Here are some travel agency software options that can be considered. Travefy “When I promote my services to my clients, Travefy itineraries are one of my selling points.” Lene Minyard, Owner - Perfectly Planned Journeys Travefy lets travel consultants, tour operators, and other travel professionals save time, provide good deals to consumers, and increase sales by utilizing simple tools. This software generates visually appealing client itineraries or proposals. Over 100 supplier integrations over 625 city guides Live flight database CRM integrations ClientBase ClientBase is a travel agent-specific customer relationship management (CRM) program. Its advanced and enriching features make it a standout in tour and travel operator software, providing solutions for enterprises and travel agencies. A marketing database, a travel planner, and a contact manager are all rolled into one. ClientBase also integrates with remote information systems and booking engines. The core ClientBase features are listed below: Itinerary creation Reservation management Payment processing Travenza Travenza is a cloud-based travel booking software for travel companies, tour operators, agents, and consultants. The suite includes reservation administration, quota management, payment processing, and marketing functionality. Rezdy Rezdy is a cloud-based business-to-business technology that enables tour operators to sell their products online and through different distribution channels. The open platform enables customers to connect their internal systems and online apps to a supplied booking engine. In addition, it assists distribution channels such as online travel agencies, marketplaces, and hotel chains locate and acquiring additional clients' items. Conclusion According to Zippia, the business travel sector is expected to experience a CAGR of 13.2% between 2021 and 2028.Therefore, travel companies must integrate new and immersive technology to expedite the process and provide a seamless travel experience for tech-savvy travelers. Technology has the ability to act as a generational catalyst for customer loyalty. FAQ What are the benefits of automation in the travel industry? Boosts sales Reduces costs Data and documents can be centralized in an organization Increases customer satisfaction and loyalty What is B2B travel software? B2B travel software streamlines various travel operations. It helps travel agents and agencies access real-time data. What system do travel agents use? Travel agencies use airline inventory from multiple GDS (Global Distribution Systems) to find seat fares and book tickets.

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Spotlight

NokScoot Airlines

Welcome to Jetstar Pacific. We operate according to the general criteria of the entire Jetstar global network, offering low fares every day to make it easier for customers to access air travel.

Related News

DESTINATION AND TOURISM,BUSINESS TRAVEL

EBG Acquires Undercover Tourist

EBG | June 30, 2022

EBG, one of the rapidly growing e-commerce solutions providers in the U.S. specializing in entertainment and travel, is acquiring Undercover Tourist, a privately held successful B2C online travel marketplace in the country. It specializes in theme parks and attractions. “With the addition of the Undercover Tourist platform to the EBG portfolio, we are gaining a strong consumer brand with a loyal customer following along with a robust knowledge base of engaging content for theme park vacations. We look forward to collaborating with the Undercover Tourist team to expand the platform and to help our supplier partners increase their reach,” -EBG CEO and Founder Brett Reizen. We are excited for Undercover Tourist to take this big leap, which is poised for growth and national product expansion and support as part of EBG’s network. I’m so proud of what the team has built over the years and the future offers amazing opportunities fueled by EBG's insight and guidance, explained Undercover Tourist CEO and Founder Ian Ford. The acquisition complements EBG's current offerings and will broaden EBG's portfolio to serve the B2C market while also providing timely and engaging content such as trip planning advice, travel tips, and more. The Undercover Tourist brand and platform will remain a separate business unit, with product offerings expanding nationally. EBG powers a diverse portfolio of technology solutions and operates a network of employer and membership-based platforms that reach a captive audience, providing leading brands with new distribution channels. The EBG network reaches over 100 million users through participating companies and closed-loop affinity and membership groups. Undercover Tourist, a travel website and theme park expert founded in 2000, has sold over 25 million theme park admission tickets to popular destinations and attractions such as Walt Disney World, Disneyland, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Parks, LEGOLAND Parks, and others. Along with saving time and money on attraction tickets, hotels, and car rentals, Undercover Tourist provides free vacation planning tools such as crowd calendars, park planning apps, and more.

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AIRLINES AND AIRPORTS

TripStack and Navitaire Announce Strategic Partnership to Bring Virtual Interline Technology to Airlines

TripStack and Navitaire | June 29, 2022

TripStack and Navitaire announced that the companies have entered into a strategic partnership that will enable Navitaire hosted carriers to sell Virtual Interline (also known as self-connect) itineraries powered by TripStack technology.The partnership will give the 60+ Navitaire hosted carriers the opportunity to expand their existing network and generate additional revenue without the cost and complexity associated with traditional interline agreements. Virtual Interlining combines flights between carriers without traditional interline agreements, with passengers being responsible for transferring their checked baggage between carriers at connecting airports. The benefits include access to lower fares and more flight connection options. Transfers are protected by the TripStack Self-Connect Guarantee which provides in-trip customer support in case of missed connections or schedule changes. “We have been working very hard to build our Self-Connect technology and are very excited to be partnering with a highly respected company such as Navitaire. We look forward to serving Navitaire customers and further expanding Self-Connect solutions together with Navitaire in the future. It is such an exciting time to be in the travel industry.” -Gabor Toth, CEO of TripStack We believe our partnership with TripStack, another leader focused on enabling true Virtual Interline capabilities, can provide groundbreaking opportunities for our airline customers,” said David P. Evans, Navitaire CEO. “Together, we’ll offer a flexible and less complex way for airlines to reach more customers using modern technology to streamline the Virtual Interline booking process. About TripStack TripStack (www.TripStack.com), founded in 2016, is a global leader in Virtual Interlining (VI) technology. Virtual Interlining combines carriers, without traditional interlining agreements, into a single itinerary. It allows airlines to expand their network and product offering while providing travellers with more connections at better prices. TripStack is based in Canada, India and Poland, and is part of the ETraveli Group of companies. About Navitaire Navitaire (www.navitaire.com), an Amadeus company, delivers industry-leading technology services supporting growth, profitability, and innovation to more than 60 airlines and rail companies worldwide, carrying a total of 819 million annual passengers in 2019, including many of the world’s most successful low-cost and hybrid airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in reservations, ancillary sales, loyalty, revenue accounting, and business intelligence. Navitaire has offices in North America, Europe, Asia, and Australia, and is a wholly owned subsidiary of the Amadeus Group. Learn more about Navitaire’s industry leadership in shaping the world of travel at www.navitaire.com.

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TRAVEL TECHNOLOGY

Agilysys Introduces 13 Hospitality Solution Studios

Agilysys | June 29, 2022

At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews. “Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.” -Don DeMarinis, senior vice president of Agilysys, Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE: Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations. Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship. Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards. Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships. Independent Property Solution Studio for the priorities of non-branded property owners and managers. Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management. Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff. Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks. Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management. Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff. Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations. Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments. Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods. “Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,” -Don DeMarinis, senior vice president of Agilysys

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DESTINATION AND TOURISM,BUSINESS TRAVEL

EBG Acquires Undercover Tourist

EBG | June 30, 2022

EBG, one of the rapidly growing e-commerce solutions providers in the U.S. specializing in entertainment and travel, is acquiring Undercover Tourist, a privately held successful B2C online travel marketplace in the country. It specializes in theme parks and attractions. “With the addition of the Undercover Tourist platform to the EBG portfolio, we are gaining a strong consumer brand with a loyal customer following along with a robust knowledge base of engaging content for theme park vacations. We look forward to collaborating with the Undercover Tourist team to expand the platform and to help our supplier partners increase their reach,” -EBG CEO and Founder Brett Reizen. We are excited for Undercover Tourist to take this big leap, which is poised for growth and national product expansion and support as part of EBG’s network. I’m so proud of what the team has built over the years and the future offers amazing opportunities fueled by EBG's insight and guidance, explained Undercover Tourist CEO and Founder Ian Ford. The acquisition complements EBG's current offerings and will broaden EBG's portfolio to serve the B2C market while also providing timely and engaging content such as trip planning advice, travel tips, and more. The Undercover Tourist brand and platform will remain a separate business unit, with product offerings expanding nationally. EBG powers a diverse portfolio of technology solutions and operates a network of employer and membership-based platforms that reach a captive audience, providing leading brands with new distribution channels. The EBG network reaches over 100 million users through participating companies and closed-loop affinity and membership groups. Undercover Tourist, a travel website and theme park expert founded in 2000, has sold over 25 million theme park admission tickets to popular destinations and attractions such as Walt Disney World, Disneyland, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Parks, LEGOLAND Parks, and others. Along with saving time and money on attraction tickets, hotels, and car rentals, Undercover Tourist provides free vacation planning tools such as crowd calendars, park planning apps, and more.

Read More

AIRLINES AND AIRPORTS

TripStack and Navitaire Announce Strategic Partnership to Bring Virtual Interline Technology to Airlines

TripStack and Navitaire | June 29, 2022

TripStack and Navitaire announced that the companies have entered into a strategic partnership that will enable Navitaire hosted carriers to sell Virtual Interline (also known as self-connect) itineraries powered by TripStack technology.The partnership will give the 60+ Navitaire hosted carriers the opportunity to expand their existing network and generate additional revenue without the cost and complexity associated with traditional interline agreements. Virtual Interlining combines flights between carriers without traditional interline agreements, with passengers being responsible for transferring their checked baggage between carriers at connecting airports. The benefits include access to lower fares and more flight connection options. Transfers are protected by the TripStack Self-Connect Guarantee which provides in-trip customer support in case of missed connections or schedule changes. “We have been working very hard to build our Self-Connect technology and are very excited to be partnering with a highly respected company such as Navitaire. We look forward to serving Navitaire customers and further expanding Self-Connect solutions together with Navitaire in the future. It is such an exciting time to be in the travel industry.” -Gabor Toth, CEO of TripStack We believe our partnership with TripStack, another leader focused on enabling true Virtual Interline capabilities, can provide groundbreaking opportunities for our airline customers,” said David P. Evans, Navitaire CEO. “Together, we’ll offer a flexible and less complex way for airlines to reach more customers using modern technology to streamline the Virtual Interline booking process. About TripStack TripStack (www.TripStack.com), founded in 2016, is a global leader in Virtual Interlining (VI) technology. Virtual Interlining combines carriers, without traditional interlining agreements, into a single itinerary. It allows airlines to expand their network and product offering while providing travellers with more connections at better prices. TripStack is based in Canada, India and Poland, and is part of the ETraveli Group of companies. About Navitaire Navitaire (www.navitaire.com), an Amadeus company, delivers industry-leading technology services supporting growth, profitability, and innovation to more than 60 airlines and rail companies worldwide, carrying a total of 819 million annual passengers in 2019, including many of the world’s most successful low-cost and hybrid airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in reservations, ancillary sales, loyalty, revenue accounting, and business intelligence. Navitaire has offices in North America, Europe, Asia, and Australia, and is a wholly owned subsidiary of the Amadeus Group. Learn more about Navitaire’s industry leadership in shaping the world of travel at www.navitaire.com.

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TRAVEL TECHNOLOGY

Agilysys Introduces 13 Hospitality Solution Studios

Agilysys | June 29, 2022

At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews. “Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.” -Don DeMarinis, senior vice president of Agilysys, Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE: Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations. Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship. Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards. Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships. Independent Property Solution Studio for the priorities of non-branded property owners and managers. Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management. Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff. Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks. Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management. Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff. Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations. Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments. Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods. “Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,” -Don DeMarinis, senior vice president of Agilysys

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