Operto | March 21, 2023
Operto Guest Technologies, a leading provider of automated solutions for 50 million-plus rooms in the global hospitality industry, today announced that it secured US$25 million in a Series-B financing round. The financing was led by Centana Growth Partners, with participation from Thayer Ventures, FUSE, Blackpines Capital Partners and Derive Ventures.
Proceeds from the round will be used to further fuel Operto’s aggressive expansion in the global short-term rental and hotel markets, where it already works exclusively with Accor Hotels to power its global digital key program. This includes luxury hotel brands such Fairmont and Raffles, where Operto’s revolutionary contactless digital solutions can be leveraged to remove common friction points in the guest journey, while lowering operating costs and driving new sources of revenue for the hotel.
"We are delighted to announce our B-Round funding, which will enable us to build upon our exceptional company growth over the past 3 years. It will accelerate our company mission to build cutting-edge technology solutions that drive amazing guest experiences, across the entire accommodation spectrum. In addition, our solutions will continue to deliver huge operational efficiencies for property owners and hosts by lowering costs and driving additional in-stay guest revenues, which is becoming increasingly important in today’s macroeconomic environment,” said Operto CEO Steve Davis. “Hospitality is one of the last major industries to be disrupted by technology, and we believe there is a significant opportunity to bring the benefits of simple, affordable automation to the sector. We are excited about the future, and we look forward to making a real difference to the accommodation industry."
“Operto is leading the digital transformation of the hospitality industry by creating a seamless, automated check-in and check-out experience for its customers,” said Eric Byunn, co-founder and partner at Centana Growth Partners. “Centana has been following the digitization of the hospitality industry closely, and we are very excited about this sort of innovative disruption streamlining the experience of owners, hosts, and guests. We will leverage our expertise in the payments and commerce ecosystem to work with Operto as they continue to innovate in an industry with such enormous potential.”
In addition to the funding announcement, Operto is pleased to announce that Sam Shank has joined the company’s Board of Directors. Shank, who was previously CEO and founder of HotelTonight and former head of Airbnb’s Commercial Team, brings a wealth of hospitality and travel industry experience to Operto. "Operto's cutting-edge technology solutions are reshaping the hospitality industry, and I am excited to be a part of the journey,” said Shank. “I look forward to working with the team to help drive growth and innovation."
Operto’s automated, customizable platform enables hotels, property managers and others to remotely provide access as well as monitor and control a wide range of devices and systems, including smartphone-enabled guest verification, security deposit and payment, electronic elevator and room access. By providing property managers with real-time data and insights, Operto helps streamline operations, reduce costs and enhance the guest experience.
Operto Guest Technologies is well-positioned to continue its rapid growth and expansion into new markets. The company is committed to delivering innovative solutions that help property managers improve efficiency, reduce costs and provide a better experience for their guests.
About Operto Guest Technologies
Operto Guest Technologies is a Vancouver-based company that provides smart property automation solutions for the hotel and vacation rental sectors. Operto’s platform enables property owners and managers to remotely monitor and control their properties, enhancing the guest experience while improving operational efficiency. The company's solutions can integrate with existing property management software and are customizable to meet the unique needs of each property. Operto Guest Technologies' solutions have been adopted by property managers and owners in over 100-countries worldwide.
Life House | March 20, 2023
Tech-enabled hotel management company, Life House, has announced the addition of two more properties in Mexico to its growing portfolio of 80+ independent hotels.
The two properties are Faisano Nomadas in Aldea Zama and The Carmen in Playa Del Carmen. With these hotels, Life House is now managing five independent hotels in the Mexican state of Quintana Roo.
The Carmen is a 37-room hotel in the heart of Playa Del Carmen that is catered to adult vacations and is located directly on the beach. Built in 2017, the hotel features stunning views of the Caribbean from its rooftop bar and lounge, Deck5, and also hosts an Italian restaurant, La Famiglia, on the ground floor. The Owner is a long-time Denver-based developer. Ownership was very excited to have Life House take the reins given their existing presence in the Playa Market.
“We selected Life House for the promise of its advanced tech stack and the opportunity for shared services with their other hotels,” said the Owner of The Carmen. “We expect to see many improvements to The Carmen’s operations and profitability with this new partnership.”
Faisano Nomadas is a 24-room hotel in the heart of Aldea Zama. It was designed not just as a hotel, but as a destination itself, complete with a resort-style pool and a bar offering food and drinks concepted uniquely for the hotel. Francisco Mendoza and Gustavo Acosta, the developers of Faisano Nomadas, are highly experienced hotel owners and strategic growth partners for Life House in Mexico.
Francisco Mendoza shared, “Working with Life House has been really exciting. They have been supporting our project with all their experience and knowledge as we are not Hotel operators - we are just investors trying to develop a profitable business with a great customer experience for our guests. Life House has experienced specialists in all operating areas who are guiding us in this journey and giving us the structure needed in order to achieve our goals.”
Life House, founded in 2017, is uniquely positioned to manage smaller, leisure-oriented hotels and resorts across Mexico. Life House provides institutional-quality hotel management and branding services focused on profitability, ease, and long-term real estate value. They offer best-in-class hotel operations that are powered by their robust operational systems and proprietary technology that consistently drives 2x higher NOI, 40% higher net revenues, and all with a very lean on-site staffing model. Life House is therefore seeing high demand for its management platform throughout Mexico and is targeting the region as a strategic area of growth.
“We are excited to partner with Messrs. Mendoza & Acosta and the owner of The Carmen on their special hotels and forward thinking approach,” said Rami Zeidan, the Founder & CEO of Life House. “Ever since we entered the market in 2020, we have seen how many great independent hotels are underserved and we’re looking forward to helping small & medium indie hotels throughout the country in the near future.”
About Life House
Life House is a vertically integrated hotel management & technology company focused on serving small and medium independent hotels with institutional quality service. Life House uses advanced software & operating systems to increase profitability and reliability for independent hotels throughout North America. Life House was founded in 2017 by real estate, hospitality, and technology veterans and is backed by world renowned private equity and venture investors. The company is ambitiously investing in its operational systems to make hotels fare more profitable, predictable, and seamless for owners. Today the company operates over 80 hotels across North America.
TravelCenters of America | March 17, 2023
TravelCenters of America Inc., nationwide operator and franchisor of the TA, Petro Stopping Centers and TA Express travel center network, announced today exciting updates to its full-service restaurant business.
Chef Maira Isabel now serves as TA’s Corporate Executive Chef, and will focus on adding flavorful, healthy offerings and integrating food trends and regional specialties into the menus of TA’s Country Pride and Iron Skillet restaurants. Before moving to the US, Chef Maira was a chef and on-air talent for multiple television shows for many years and was the Puerto Rico hostess of Bizarre Foods – Travel Channel. Her career has spanned TV, print and online publications including the Cooking Network, Travel Channel and Food & Beverage Magazine and she is a best-selling cookbook author. She has spent time perfecting her culinary skills in Italy, France, Colombia, Spain, Mexico and Morocco.
With over 150 full-service restaurants nationwide, TA continues expanding its portfolio to serve the needs of all travelers. In addition to proprietary brands Country Pride and Iron Skillet, TA launched Fork & Compass in January 2023 in Perrysburg, Ohio. Fork & Compass is designed to be an attractive option for all travelers and a destination spot for the community, with unique food options in a casual, comfortable, family-friendly atmosphere. TA also added five IHOPs and two Black Bear Diners in 2022, with plans to open more full-service restaurants this year.
TA will continue supporting the health and well-being of all travelers through its collaboration with Cleveland Clinic. Chef Maira’s menus will offer healthy meal options approved by Cleveland Clinic and highlighted with a heart-healthy logo. TA plans to expand beyond these menu offerings by working with Cleveland Clinic to identify healthy snack and grab-and-go food options in its travel stores.
“Chef Maira’s diverse background working in restaurants around the world, coupled with her sincere passion and enthusiasm, will elevate the sit-down dining experience at our travel centers,” said Lloyd Sanford, SVP, Hospitality. “Every culinary decision will be focused on ensuring we deliver on our mission of returning every traveler to the road better than they came.”
About TravelCenters of America
TravelCenters of America Inc. is the nation's largest publicly traded full-service travel center network. Founded in 1972 and headquartered in Westlake, Ohio, its over 18,000 team members serve guests in 285 locations in 44 states, principally under the TA®, Petro Stopping Centers and TA Express® brands. Offerings include diesel and gasoline fuel, truck maintenance and repair, full-service and quick-service restaurants, travel stores, car and truck parking and other services dedicated to providing great experiences for its guests. TA is committed to sustainability, with its specialized business unit, eTA, focused on sustainable energy options for professional drivers and motorists. TA operates over 600 full-service and quick-service restaurants and nine proprietary brands, including Iron Skillet® and Country Pride.