THE DO’S AND DON’TS OF CRUISE TRAVEL

June 19, 2019 | 259 views

The cruise travel industry is booming, with more people than ever before getting on board to explore the globe, as it is an easy way to visit more than one destination on the same holiday. It is hardly surprising that cruise holidays have become so popular in recent years with around 2 million cruises being enjoyed by British holidaymakers in 2017. Cruise travel ships have something to offer for the whole family to enjoy. From multiple restaurants, to onboard pools, and kids’ clubs to give parents a well-deserved break, everything you could possibly need is situated on these impressive ships.

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Simple Sol

The Simple Sol is a Global Luxury Travel Firm and Travel + Lifestyle Blog, motivated by a strong passion for inspiring the wanderlust in others! We travel the world sharing our experiences and specialize in making your travel experiences both simple and seamless.

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TRAVEL TECHNOLOGY, INDUSTRY OUTLOOK

Checkout 25 Travel Management Companies Transforming Industry in 2023

Article | July 13, 2022

Discover the solutions and services of the top 25 revolutionary travel management companies that are transforming the industry in 2023. Integrate the one adhering your business needs and budget. Contents 1. Introduction 2. Advantages of Integrating Travel Management Company 2.1 Expertise in Field 2.2 Being More Organized 2.3 Making Informed Decisions 2.4 Enhanced Networking 2.5 Expense Management 2.6 Business Travel Support 3. Top 25 Revolutionary Travel Management Companies 4. Conclusion 1. Introduction Businesses seeking stress-free and streamlined corporate travel solutions can rely on travel management companies. These experts provide customized travel arrangements, taking care of every aspect of business travel, from flight and hotel bookings to travel policy compliance, support, car rentals, and more. With advanced technology and online booking tools, they offer cost-effective deals while ensuring adherence to corporate travel policies. Additionally, they empower businesses to design their travel expense policies, resulting in an enhanced corporate travel experience for employees. 2. Advantages of Integrating Travel Management Company 2.1 Expertise in Field Travel management companies (TMCs) are experts in the field of business travel. They handle emergencies with proper understanding and remedy measures. Some travel risk management companies are specially devised for this purpose. 2.2 Being More Organized TMCs organize the operations of business travel more efficiently. Business travel involves massive paperwork, especially in big groups and itineraries. The paperwork associated with corporate travel is managed by international travel agencies in a way that is organized, thereby enabling travel companies to allocate their attention to other crucial matters. 2.3 Making Informed Decisions Employees must adhere to the corporate travel program or policy when they travel for business. Travel policies vary across different organizations and typically encompass guidelines that employees are obliged to follow while traveling. They make travel decisions for the company according to their travel policy. TMCs also advise employees to meet business travel requirements without breaking the company travel policy. 2.4 Enhanced Networking TMCs have established relationships with travel and hospitality companies worldwide over the years sent in the industry. Business travel companies or clients could get exclusive rates on travel occasions through TMCs. They provide better deals within a travel budget than any direct travel booking. 2.5 Expense management TMCs are specialized in finding and negotiating the best travel deals with enterprise providers and partners. They have special access to lower rates on the airline, hotel rooms, and transportation. As a result, they reduce overall business travel costs and offer competitive name-brand selections. 2.6 Business Travel Support The companies can reach out to the travel consultant day and night with business travel support. Furthermore, the employees are free from the stress of tracking various vendors, as they can get all of them on one platform, which is accessible through a variety of different channels. 3. Top 25 Revolutionary Travel Management Companies To enhance their business growth, travel companies can utilize the following list of travel management companies as a reference: 1. Emburse More than 12 million business professionals, including CFOs, finance teams, and travelers, trust Emburse in spend optimization for expense, travel management, and payment solutions. It helps FORTUNE 100 corporations, startups, public sector agencies, and nonprofit organizations, through automation, analytics, and spending control. It streamlines processes and increases spending visibility, compliance, and positive financial outcomes. 2. East West Hospitality East West Hospitality has more than 30 years of success in businesses like association, vacation rental and property management, developer support, hotels, spas, fitness, restaurants, and retail operations. It simplifies complicated travel operations. It makes stay effortless with its extensive experience and local expertise. It offers memorable destination experience through its trusted hospitality services. 3. Wexas Travel Management Wexas Travel Management is a full-service travel provider to companies and organizations that travel on business. It works with businesses in different sectors like financial, legal, marine, oil and gas, insurance and pharmaceuticals. Its consultant-managed and digital tools are customized to individual requirements. With the support of a well-established account management team, it provides a broad range of travel-related services. 4. Nomadix With over 25 years of experience, Nomadix has over 5 million daily internet connections in 150 countries. It helps hotel and property owners, brands, property management groups, and managed service providers (MSPs) with solutions like internet access gateways, application management appliances, visitor-based networks, digital voice assistants, bandwidth management, and managed Wi-Fi. 5. HotelKey HotelKey has direct connectivity to major OTAs or GDS channels. Its all-in-one system includes core PMS, built-in CRS distribution, automated revenue management, property website hosting, and a no-commission direct bookings engine. In addition, its platform provides web apps for the back of the house and mobile apps for the front desk, housekeeping, and maintenance teams. 6. Bonotel Exclusive Travel Bonotel Exclusive Travel, an inbound tour operator for luxury travel, offers exclusive deluxe hotels, resorts, and upscale boutique properties. It has a vast network of suppliers, direct access to the international client base, and tour operators worldwide. It has developed strong business relations with tour operators and can provide access to hotel partners which makes it unique. 7. Peachtree Hospitality Management Peachtree Hospitality Management, a division of Peachtree Hotel Group, is a best-in-class hotel management company that creates loyalty among the stakeholders like associates, guests, and owners. Its proprietary systems and processes maximize financial performance, enhancing efficiency and customer experience. In addition, it provides dedicated hotel management services with the extension of expertise to owners as a third-party hotel manager. 8. AmTrav AmTrav enhances the productivity of business travel. It offers services for expense management, corporate travel, software, travel productivity, and business travel management. In addition, its platform provides personal service with travel experts and relationship managers through advanced technology, which is helpful for business travelers, travel arrangers, and travel managers. 9. Boatsetter Boatsetter, a leisure, travel & tourism company, is specialized in boat rental and charter, collaborative consumption, marine industry, travel, and adventure. It has partnered with GEICO and BoatUS to design an exclusive Peer-to-Peer Boat Rental Policy, inspiring boat owners’ engagement and encouraging entrepreneurship on the water. It helps to review the booking requests and inquiries from renters, manage all their bookings on the website or the application, and the payouts, which are processed quickly and connected to their bank account directly. 10. Norse Atlantic Airways Norse Atlantic Airways offers affordable transatlantic flights with environment-friendly and comfortable Boeing 787 Dreamliner aircraft. It offers affordable fares to destinations and service on board modern and fuel-efficient Dreamliners for corporate and personal travel. It strengthens the employer-employee relationship and has entered into collective bargaining agreements with cabin crew and pilot unions in the U.S., U.K. and Norway. It incorporates a low-cost business model and approach for the cost-efficient airline without prior financial restraints. 11. InsureMyTrip InsureMyTrip, an online travel insurance comparison site, serves customers worldwide with its licensed customer services. Its unique customer advocacy program provides assistance throughout the travel journey. It provides recommendations of best plans per the trip details and the best travel insurance plan that matches the traveler’s need, irrespective of the commission or company, with a money-back guarantee. In addition, its licensed representatives, Anytime Advocates, help with the insurance claim process. 12. Sonder Inc. Sonder Inc., a hospitality company, provides a seamless business travel management experience through technology and innovation. It offers a variety of accommodation options, from rooms to suites and apartments. Its application empowers guests with self-service features and 24/7 support. Without any formality, it offers simple self-check-in to boutique bathroom amenities. 13. Operto Guest Technologies Operto Guest Technologies, a hospitality automation and IoT operating system for vacation rentals, hotels, and serviced apartments, is revolutionizing hospitality management. It provides personalized stays, contactless check-in, guest satisfaction, operational efficiency and more revenue opportunity through technology that connects teams, guests, managers, smart devices and ancillary third-party service providers. With purpose-built software and smart IoT devices, it offers property managers unique real-time visibility and control. Its automation features include integrated keyless entry, energy savings, noise and occupancy monitoring, and personalized in-suite technology. 14. Life House Life House is a vertically integrated hotel software, brand, and management company. It provides operational expertise to build robust software to enhance profitability and operational ease in independent hotels. It specializes in hotel software development, financial reporting, interior design, product management and operations, hotel management, and enterprise SaaS. 15. PCH Hotels and Resorts PCH Hotels and Resorts is a franchised management company with Marriott. Beginning with the acquisition of the Grand Hotel Resort & Spa, PCH has grown to become the top hospitality employer in Alabama. Currently, PCH manages four Renaissance Marriott resort properties, three Marriott resort properties, one Autograph Collection resort, one select service IHG property, and one Outlet Shop. Each property is minutes from the extensive world-class Robert Trent Jones Golf Trail. 16. Spotnana Spotnana powers unparalleled global travel experiences. It modernizes the travel industry's infrastructure to bring travelers freedom, simplicity, and trust everywhere. Its travel-as-a-service platform makes travel simpler and affordable for corporations. It's our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, new revenue opportunities, and innovation. 17. GetYourGuide GetYourGuide is a travel bookingplatform connecting travel enthusiasts, experts, and technologists with people. It helps in discovering the destination’s best activities and attractions. In addition, it simplifies the digital travel reality by offering data-driven insights, technology, and market expertise through its destination management company database. 18. VTrips VTrips offers services for vacation rental property management, guest management with dedicated property managers and best advertising and marketing approach. It is the premier property management company serving in Alabama, Florida, Georgia, Hawaii, Maryland, New Mexico, North Carolina, South Carolina, Tennessee, and Texas. It also provides vacation rental guest experiences through its quality management and personalized services for real estate and corporate travel. 19. Trip.com Trip.com specializes in OTA, flight tickets, hotel booking, train tickets, and internet services. It has an extensive hotel network for a diverse choice of accommodation. Its flight network has over 2 million individual flight routes connecting more than 5,000 cities around the globe. It combines 24/7 English customer service and various travel products necessary for a successful trip. 20. Deem, Inc. Deem, Inc., a corporate travel booking software, helps in policy adherence, better travel decisions, employee engagement, and cost control through secure solutions. It allows travel managers to customize their travel programs. It integrates into travel and expense management companies & travel agencies with powerful APIs and design. 21. Mondee Holdings, Inc. Mondee Holdings, Inc is a group of travel technology, service, and content companies driving innovation in the leisure, corporate, and retail travel markets. It delivers a revolutionary technology platform of SaaS, mobile, and cloud products and services to a global customer base. Major corporations, SMBs, travel agencies, and new gig economy workers use its easy-to-use technology platforms to access global travel content, services, and products. Corporations like Rocketrip and TripPlanet trust it for cost-saving, employee safety, and sustainable future. 22. Priceline Priceline, a part of Booking Holdings, Inc., provides the best deals for hotel rooms, flights, rental cars, vacation packages and cruises. It specializes in online travel services and ecommerce through its internet publishing platform. It uses cloud computing to provide personalized and alternative recommendations for travel. 23. Egencia Egencia, an American Express Global Business Travel Company, is a B2B travel tech platform. As part of the valuable marketplace in business travel, it provides data insights and AI-driven innovation that power the travel programs of 9000+ companies in more than 60 countries. It specializes in online business travel booking, purchasing, technology, travel management, corporate travel management, and travel app. 24. Forbes Travel Guide Forbes Travel Guide renders hotel, restaurant, and spa reviews, travel advice, learning tools, service training, guest experience, and customer services. Its star rating standards reflect the industry's highest levels of service and facility measurement worldwide. With experience in the industry, it provides more reliable information about the travel recommendations and booking. 25.ADTRAV ADTRAV provides technology solutions for business travel management of corporations, government agencies, and non-profit organizations. Through the help of federal contractors, it maintains compliance with federal travel regulations and fulfills the audit requirements of the DCAA with its government travel expertise. 4. Conclusion Collaboration with travel management companies has many advantages, like expense management, business travel support, enhanced networking, making informed decisions, being more organized, and expertise in the field. However, business travel must integrate with the companies according to their budgets and requirements. The travel companies must keep aside the stress of planning, booking & tracking the travel vendors for employees' business travel and rely on TMCs for a cost-effective and comfortable corporate travel experience.

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TRAVEL TECHNOLOGY, AIRLINES AND AIRPORTS

Deploying Advanced Technology for Enhanced Travel Management Services

Article | September 29, 2022

Learn how adopting advanced travel technology services can improve your operations in the digital age and evade business complexities. Embrace these technologies for better business growth. Contents 1. Overview of Travel Technology 2. Importance of Technology in Travel Management 2.1 Artificial Intelligence and Machine Learning 2.2 Virtual and Augmented Reality 2.3 Software and Its Application 2.4 Automation, Analysis and Reporting 2.5 GPS Tracking and Emergency Assistance 2.6 Expense Tracking and Management Tools 2.7 Mobile Wallets and Digital Payments 3. Challenges and Considerations 3.1 Privacy and Data Security Concerns 3.2 Integration with Legacy Systems 3.3 Employee Adoption and Training 4. Conclusion 1. Overview of Travel Technology Technology has not only influenced the lifestyles of human civilization but also completed them to live with it. With proper technology integration in business travel, they can thrive in today's digital world. The travel technology serviceslike artificial intelligence, machine learning, virtual and augmented reality, software applications, automation, GPS tracking, emergency services, expense tracking, and digital payments enhance travel management. This article evaluates the importance of technology in the travel management sector. Using artificial intelligence, software tools, and digital channels is vital for travel business growth. With advanced technology, businesses enhance customer experience, convenience, support, and retention. For example, the technology-based 24/7 customer support and risk management services for an emergency can respond even when the employee is absent. Such automation is the future of travel management services. 2. Importance of Technology in Travel Management 2.1 Artificial Intelligence and Machine Learning Upgrading artificial intelligence solutions increase the reliability and effectiveness of the travel management company's services. There is a vast implementation of AI and machine learning in the tourism sector. Corporate travel technology assists businesses with administrative tasks and customer services. It provides enhanced personalization, valuable advice, and speedy response in the employees' absence. In addition, many hotels and resorts use these tools for better services and brand awareness. 2.2 Virtual and Augmented Reality Virtual and augmented reality enables hotels and travel-related businesses to enhance the physical environments to encourage customer engagement in local sights and hotel rooms. Customers highly research travel purchases as they require detailed information before arrival, and even after their arrival, it renders relevant information 24/7. Therefore, adopting AR and virtual reality in the travel industry is a must to cope with changing customer lifestyles and behavior toward technology trends. Modern customers often use smartphones, so using augmented reality apps is easy to use. 2.3 Software and Its Application Travel management software provides users with a platform for planning, purchasing, and recording travel expenses. Travel agency uses this software to simplify purchasing decisions, centralize records of employee travel expenses, and control travel budgets with digital transformation. 2.4 Automation, Analysis, and Reporting Automation optimizes travel routes according to the choices of the customers. It manages the inventory and analyzes the business travel, maintains the travel reports, and predicts the increase in demand for a particular period. Even with the latest innovation in business travel technology, artificial intelligence like ChatGPT can integrate seamlessly to automate different tasks of businesses from applications like chatbots and others. 2.5 GPS Tracking Its Emergency Assistance The technology-based solutions for travel businesses ensure the workforce's well-being, safety, and security. With constantly evolving travel risks, enterprises need a permanent solution that can adapt to changing travel circumstances and customize to the needs of companies and customers. It provides not only updated information, location, and incident monitoring during travel but also critical event response for safety, as well as suggesting alternatives to the traveler's existing plan. 2.6 Expense Tracking and Management Tools Travel businesses generate a vast amount of data on financial transactions, which can become tedious to manage. To address this issue, travel tech companies offer solutions to organize, monitor, and analyze travel expenses while ensuring compliance with policies. In addition, based on past travel experience, it predicts future travel of business travelers. 2.7 Mobile Wallets and Digital Payments Mobile wallets and digital payments are influencing the growth of travel businesses. The leading travel technology company provides a profitable, convenient, and secure experience to customers. Many use mobile devices for payment using different applications, making it easy to purchase through a simple scan or click. 3. Challenges and Considerations 3.1 Privacy and Data Security Concerns With the increasing amount of sensitive information being collected and shared, travel management companies must follow all applicable privacy laws and regulations. In addition, they must take precision to protect data from unauthorized access, breaches, and cyber-attacks. It can involve implementing strong data encryption and access controls, monitoring systems for suspicious activity, and ensuring that all employees get training in best practices for data security. 3.2 Integration with Legacy Systems Many travel companies have invested heavily in legacy systems, which are difficult to replace or upgrade. However, failing to integrate new technologies can lead to inefficiencies, huge data collection, and missed opportunities. Incorporating new technologies involves developing new APIs, migrating data to new systems, or adopting new technologies that work alongside legacy systems. 3.3 Employee Adoption and Training Employees must get training on using new technologies and learn the resources they need to succeed. It can involve providing ongoing training and support, establishing clear communication channels, and developing incentives for adoption. Travel managers must address any concerns or resistance from employees and work to build excitement for new technologies. Technology and travel are reliant on each other for their business growth and enhancement. 4. Conclusion The usage of the advanced latest technology in the travel management industry is evolving rapidly. Travel businesses integrate the travel technology company to enhance responses and customer experience and stand out. Modern customers demand personalized travel experiences with 24/7 support of GPS tracking, travel monitoring, optimized travel routes, and quick alerts in emergencies. Techno-savvy customers rely more on digital payments and prefer mobile wallets for travel booking. Travel businesses must integrate digital channels to retain and attract these customers. There are particular challenges while using advanced travel technology, like privacy and data security and aligning with legacy systems. In addition, travel managers must encourage employee adoption and training for new technologies.

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TRAVEL TECHNOLOGY

Streamlining Business Operations with Travel Management Agencies

Article | May 2, 2023

Contents 1. Introduction 2. Enhancing Operations of Travel Businesses 2.1 Constant Assistance 2.2 Increased Efficiency 2.3 Travel Spend Reduction 2.4 Advice and Insights 2.5 Travel Policy Compliance 2.6 Greater Knowledge and Visibility 3. Leveraging Business Functions with Services of Agencies 3.1 Travel Management 3.2 Passenger Assistance 3.3 Consulting 3.4 Marketing and Internal Communication 3.5 Technology 3.6 Leisure Services 4. Conclusion 1. Introduction Travel management agencies empower business travel with in-depth analysis, reporting and constant assistance. They improve efficiency in business operations and reduce travel spending through a subscription or one-off payment for their services. With their profound knowledge and vast network of service providers, they offer more discounts and offerings to the travel company’s clients. This feature enhances the visibility and customer reach of the company. They also ensure travel policy compliance, consulting, and other services for better results. 2. Enhancing Operations of Travel Businesses 2.1 Constant Assistance It becomes challenging to manage multiple providers simultaneously, so travel management agencies fill the communication gaps and prevent confusion during travel planning. They reach out various customer support teams and keep track of all communications as an all-in-one solution for global business travel. Some TMCs also assist in day and night shifts to assist with last-minute travel booking and urgent changes in the travel plan. 2.2 Increased Efficiency Travel management agencies help to streamline the booking process. The travel agents would design a comprehensive travel program with travel arrangements as per the requirement of the clients. In addition, they would handle the logistics of making travel arrangements for multiple clients simultaneously. 2.3 Travel Spend Reduction Travel management agencies may charge for a subscription or one-off payment via business travel credit cards for their services. But it leads to significant investment savings, cutting costs over an extended period. They have a vast network of travel service providers offering unique discounts for multiple services. The TMC officials have sound knowledge of reservation availability during particular periods and the destinations at the cheapest fares; that takes care of complex, repetitive and time-consuming travel processes of businesses. Such services make it easy to plan trips, make changes to reservations, and get reimbursed for travel costs. 2.4 Advice and Insights TMC professionals understand the working of the travel industry at its core. As a result, they provide valuable advice on spending the company’s money for greater productivity. In addition, they are experts with in-depth knowledge of new destinations, the best routes for intra-city travel, and general compliance with policies of national and international trips. Moreover, travel management agencies can help to ensure that travelers are fully prepared and equipped for their journey by providing expert guidance and advice on travel requirements, health and safety protocols, and other important considerations. 2.5 Travel Policy Compliance Compliance with travel rules, regulations and policies is vital for travel expense management. It ensures transparency and safeguards the privacy of travel companies or individuals. The travel management agencies adopt a travel policy to ensure efficiency in executing travel business processes. 2.6 Greater Knowledge and Visibility Unclear travel processes cause malpractices and conflicts between travel companies and their clients. Travel management agencies minimize these risks through transparent travel processes. They provide real-time reports of reservations and bookings. They help manage travel within strict budgets, offering travel trend analyses for better decisions. In addition, they manage travel itineraries and assist businesses in every process. 3. Leveraging Business Functions with Services of Agencies 3.1 Travel Management Travel management is the base of organizing and handling travel business, reservation of transport tickets, searches for accommodations, car rental, etc. Still, new technologies have transformed the traditional methods of travel operations. In addition, it undertakes price comparisons or strategies for more deals and discounts. 3.2 Passenger Assistance As global travel continues to increase in frequency and complexity, travelers are often faced with a myriad of unforeseen problems and issues that can potentially derail their plans. Such issues may include repatriation due to illness, accident, or emergency, lost luggage or documents, flight cancellations, and many others. In order to effectively manage and resolve these issues, it is essential to rely on the expertise and resources of travel management agencies. These agencies specialize in providing comprehensive travel solutions and support services to individuals and organizations alike. 3.3 Consulting Consulting services require taking care of different aspects based on the information of interest for the traveler, like traditions of the destination country, recommendations, cultural references, mannerisms, etc. Furthermore, their efforts are geared towards minimizing costs, maintaining control, and offering up-to-date guidance on travel policy. 3.4 Marketing and Internal Communication As a travel management agency gains expertise, it becomes proficient in furnishing robust assistance in the formulation of travel policies for businesses, along with facilitating efficient communication among employees. The process of policy preparation entails regulations pertaining to business travel expenses and management, which the agency is adept at handling. 3.5 Technology Utilizing the most up-to-date and advanced technology is crucial for any travel company in today's world. This allows travel companies to request and compare travel services such as booking tickets, finding suitable accommodations, managing billing, and providing emergency services in a more efficient and effective manner. With the latest business travel software, the companies can leverage automation and artificial intelligence to streamline their operations and offer personalized services to their customers. For instance, chatbots can assist customers with their travel plans, provide recommendations, and handle queries in real-time. 3.6 Leisure Services Travel management companies also offer direct discounts or revised policies for travel and leisure activities in exceptional cases for the company’s employees and relatives. They provide value-adding services meeting the current expectations and needs of the companies through a comprehensive management of corporate travel. 4. Conclusion Travel management agencies help travel companies in every aspect of their business, from travel management, passenger assistance, consulting, marketing and internal communication, and technology to leisure services. They provide constant help, increased efficiency, valuable insights and business advice. In addition, with profound years of experience, knowledge and a solid network, they give enhanced visibility to travel businesses. They reduce travel spend and ensure travel policy compliance between travel companies and their clients, encouraging customer loyalty and trust.

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Which Technologies Are Transforming Travel in 2020?

Article | February 12, 2020

Like most industries, the travel and tourism sector is experiencing a tech revolution. Innovative new technology is disrupting old methods and transforming the shape of the industry. In fact, the travel and tourism sector is in a significant growth period, mostly driven by tech advancements. Certainly, tech has been the driving force behind making it easier for people to access travel. Of course, the notion of technology reshaping industries is something that is happening across sectors. When looking at how tech is changing travel, we can also see similar movements in other areas of business. For example, the gambling industry is being driven into interesting new areas by technology, with sites like bet-ny.com providing a full casino experience online. This push has allowed people to access betting in innovative new ways and from anywhere at any time, provided they have an internet connection.

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Spotlight

Simple Sol

The Simple Sol is a Global Luxury Travel Firm and Travel + Lifestyle Blog, motivated by a strong passion for inspiring the wanderlust in others! We travel the world sharing our experiences and specialize in making your travel experiences both simple and seamless.

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TRAVEL TECHNOLOGY

Travel Habits and Loyalty Shaped by Age and Disruption, OAG Survey Reveals

businesswire | June 06, 2023

There is a generational divide when it comes to how factors like schedules, destination options, disruptions and delays impact travelers’ brand loyalty and booking habits, according to OAG’s latest survey, Loyalty & Disruption: The New Age of Travel. The survey, which includes insights from 2,000 travelers between the ages of 18 to 60-plus, suggests that while older travelers largely remain loyal to their preferred airline, younger generations are more likely to choose brands based on costs and on-time performance. In the past year, Baby Boomers remained the most brand loyal, with only 15% switching airline loyalties. Millennials are the least brand loyal, with 47% switching airline loyalties. When it comes to cost, Gen Z (77%) are the most likely to change airline preferences to find flights that suit their budget, followed by Gen X (69%), Millennials (59%) and Baby Boomers (47%). On-time performance also plays a defining role in loyalty, with 36% of all travelers saying it is the number one reason for their continued loyalty to their preferred carrier. OAG found that when cost and schedule options are relatively equal, punctuality is the biggest differentiator, with 82% percent of all travelers, and 91% of Gen Z, saying that on-time performance affects the flight and/or airline they book with. Other traveler preferences that influence loyalty include: Status and frequent flier programs are tied with on-time performance as the number one reason 25% of Baby Boomers have remained brand loyal. Thirty-four percent of Baby Boomers and 46% of Gen Z have changed their preferred airline to access more schedules and destination options. Thirty-seven percent of all travelers changed their airline loyalty due to having experienced significant delays or cancellations in the past year. Millennials were the most impacted, with 42% switching their airline loyalty because of a significant delay or cancellation. When it comes to climate impact, Millennials (20%) are the most driven by sustainability when selecting flights, compared to Baby Boomers (1%). “Travelers across every generation are making it known that winning their loyalty will require a radically different approach,” said John Grant, chief analyst at OAG. “Understanding how to cater to various age groups, while addressing their widely shared concerns, is critical for airlines, airports and travel and tech providers across the industry to win and maintain the loyalty of future generations.” OAG makes it possible for businesses across the entire travel ecosystem – booking engines, travel and hospitality apps, airline apps, online travel agencies, metasearch, search engines and flight tracking apps – to meet the needs of today’s travelers and their unique preferences. OAG’s survey gathered insights from travelers who have flown in the past year and users of OAG’s flight tracking app, Flightview by OAG. For full survey insights, view the report here. To learn more about OAG, visit www.oag.com. About OAG OAG is the leading data platform for the global travel industry, powering the growth and innovation of the air travel ecosystem since 1929. We provide frictionless access to high-quality travel data, helping businesses make smarter decisions and create exceptional customer experiences. We have the world’s largest network of flight information, covering the whole journey from planning to customer experience. Our data shares the why, where, when, and how we fly and travel. Our versatile platform that provides businesses with the data they need, wherever and however they need it.

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TRAVEL TECHNOLOGY

Collinson Partners with Le Monde Travel to Provide Airport Lounge Access and Offers to Customers in Japan with LoungeKey™ Pass

prnewswire | June 05, 2023

LoungeKeyTM Pass, a digital travel experiences programme, operated by Collinson – a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass – announces a new partnership with Japanese Business Travel Management Company, Le Monde Travel today. This partnership will enable eligible customers of Le Monde Travel to enjoy a one-time access to LoungeKeyTM network of over 1,200 airport lounges at more than 650 airports across the world simply by scanning a QR code upon entry. In addition to travellers accessing an extensive network of airport lounges, they can also enhance their travel experience through a wide range of retail, dining and spa offers at the airports. This is timely given that travel is returning at speed. Collinson's recent Global Traveller Sentiment Survey revealed that travellers globally plan to make 80% of the trips that they did pre-pandemic. The research also revealed that nearly 62% of travellers are willing to cut back on non-essential retail purchases to fund their travels and are also willing to pay for premium travel experiences that enhance their journey. Specifically, 47% of respondents said they will pay for access to lounges (highlighted the value placed on this benefit), 43% for an upgraded seat and 39%, a direct flight. The value placed on travel experiences is echoed by travellers in Japan, where they have informed in a past survey conducted by Collinson that access to airport lounges makes them feel rewarded and valued as a customer. Tadashi Kawamura, CEO, Le Monde Travel, said: "At Le Monde Travel, we strive to provide seamless and delightful travel experiences to our customers. With domestic and international travel picking up pace in Japan, we're keen to meet traveller expectations around enhanced experiences by providing access to Collinson's LoungeKeyTM Pass programme; in turn helping our customers to enjoy their upcoming travels with peace of mind." The shift in traveller expectations brings new opportunities for brands around the world to re-engage and deepen their relationships with their customers; for instance, through travel loyalty benefits, such as airport lounge access. About Collinson Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, including dining, retail, sleep, and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. About Le Monde Travel Based in Japan, Le Monde Travel is a business travel management company that offers a wide spectrum of business travel services to organisations from different industries in Japan, enabling business travellers to enjoy a seamless and fuss-free journey. Services provided include arranging for participation at international events, inspection visits, on-site interviews and business visa applications.

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TRAVEL TECHNOLOGY

Travelex launches enhanced travel insurance plans and CFAR upgrade, plus age-band pricing

prnewswire | June 02, 2023

Today, Travelex Insurance Services Inc., launched its new line of travel protection plans with an enhanced cancel-for-any-reason (CFAR) upgrade covering up to 75% of trip cost, competitive age-band pricing, and additional coverage benefits. Travelex's previous travel protection plans officially retired at 11:59 p.m. May 31. "We really took some time and put a lot of thought into these products as we've designed them," said Shannon Lofdahl, President and CEO at Travelex. "The resulting plans offer enhanced benefits, coverages and age-band pricing. We're responding to the coverage and benefits our partners and travelers want — there's only good news here." Enhanced plan highlights Travelex's Travel Select plan's CFAR upgrade1 now covers up to 75% of the trip cost if travelers have to cancel their trips. The Travel Select plan provides new trip-cancelation and trip-interruption coverage options, including adoption, attending childbirth, cancel for business reasons2, organ donor, theft of travel documents and school extension. Competitive age-band pricing bases plan rates on each traveler's risk level. "I truly believe travel insurance is crucial to travel today," Lofdahl said. "Travelex is committed to protecting you and your trip investment when the unexpected happens." About Travelex Insurance Services Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world. We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on.

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TRAVEL TECHNOLOGY

Travel Habits and Loyalty Shaped by Age and Disruption, OAG Survey Reveals

businesswire | June 06, 2023

There is a generational divide when it comes to how factors like schedules, destination options, disruptions and delays impact travelers’ brand loyalty and booking habits, according to OAG’s latest survey, Loyalty & Disruption: The New Age of Travel. The survey, which includes insights from 2,000 travelers between the ages of 18 to 60-plus, suggests that while older travelers largely remain loyal to their preferred airline, younger generations are more likely to choose brands based on costs and on-time performance. In the past year, Baby Boomers remained the most brand loyal, with only 15% switching airline loyalties. Millennials are the least brand loyal, with 47% switching airline loyalties. When it comes to cost, Gen Z (77%) are the most likely to change airline preferences to find flights that suit their budget, followed by Gen X (69%), Millennials (59%) and Baby Boomers (47%). On-time performance also plays a defining role in loyalty, with 36% of all travelers saying it is the number one reason for their continued loyalty to their preferred carrier. OAG found that when cost and schedule options are relatively equal, punctuality is the biggest differentiator, with 82% percent of all travelers, and 91% of Gen Z, saying that on-time performance affects the flight and/or airline they book with. Other traveler preferences that influence loyalty include: Status and frequent flier programs are tied with on-time performance as the number one reason 25% of Baby Boomers have remained brand loyal. Thirty-four percent of Baby Boomers and 46% of Gen Z have changed their preferred airline to access more schedules and destination options. Thirty-seven percent of all travelers changed their airline loyalty due to having experienced significant delays or cancellations in the past year. Millennials were the most impacted, with 42% switching their airline loyalty because of a significant delay or cancellation. When it comes to climate impact, Millennials (20%) are the most driven by sustainability when selecting flights, compared to Baby Boomers (1%). “Travelers across every generation are making it known that winning their loyalty will require a radically different approach,” said John Grant, chief analyst at OAG. “Understanding how to cater to various age groups, while addressing their widely shared concerns, is critical for airlines, airports and travel and tech providers across the industry to win and maintain the loyalty of future generations.” OAG makes it possible for businesses across the entire travel ecosystem – booking engines, travel and hospitality apps, airline apps, online travel agencies, metasearch, search engines and flight tracking apps – to meet the needs of today’s travelers and their unique preferences. OAG’s survey gathered insights from travelers who have flown in the past year and users of OAG’s flight tracking app, Flightview by OAG. For full survey insights, view the report here. To learn more about OAG, visit www.oag.com. About OAG OAG is the leading data platform for the global travel industry, powering the growth and innovation of the air travel ecosystem since 1929. We provide frictionless access to high-quality travel data, helping businesses make smarter decisions and create exceptional customer experiences. We have the world’s largest network of flight information, covering the whole journey from planning to customer experience. Our data shares the why, where, when, and how we fly and travel. Our versatile platform that provides businesses with the data they need, wherever and however they need it.

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TRAVEL TECHNOLOGY

Collinson Partners with Le Monde Travel to Provide Airport Lounge Access and Offers to Customers in Japan with LoungeKey™ Pass

prnewswire | June 05, 2023

LoungeKeyTM Pass, a digital travel experiences programme, operated by Collinson – a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass – announces a new partnership with Japanese Business Travel Management Company, Le Monde Travel today. This partnership will enable eligible customers of Le Monde Travel to enjoy a one-time access to LoungeKeyTM network of over 1,200 airport lounges at more than 650 airports across the world simply by scanning a QR code upon entry. In addition to travellers accessing an extensive network of airport lounges, they can also enhance their travel experience through a wide range of retail, dining and spa offers at the airports. This is timely given that travel is returning at speed. Collinson's recent Global Traveller Sentiment Survey revealed that travellers globally plan to make 80% of the trips that they did pre-pandemic. The research also revealed that nearly 62% of travellers are willing to cut back on non-essential retail purchases to fund their travels and are also willing to pay for premium travel experiences that enhance their journey. Specifically, 47% of respondents said they will pay for access to lounges (highlighted the value placed on this benefit), 43% for an upgraded seat and 39%, a direct flight. The value placed on travel experiences is echoed by travellers in Japan, where they have informed in a past survey conducted by Collinson that access to airport lounges makes them feel rewarded and valued as a customer. Tadashi Kawamura, CEO, Le Monde Travel, said: "At Le Monde Travel, we strive to provide seamless and delightful travel experiences to our customers. With domestic and international travel picking up pace in Japan, we're keen to meet traveller expectations around enhanced experiences by providing access to Collinson's LoungeKeyTM Pass programme; in turn helping our customers to enjoy their upcoming travels with peace of mind." The shift in traveller expectations brings new opportunities for brands around the world to re-engage and deepen their relationships with their customers; for instance, through travel loyalty benefits, such as airport lounge access. About Collinson Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,300 lounges and travel experiences, including dining, retail, sleep, and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. About Le Monde Travel Based in Japan, Le Monde Travel is a business travel management company that offers a wide spectrum of business travel services to organisations from different industries in Japan, enabling business travellers to enjoy a seamless and fuss-free journey. Services provided include arranging for participation at international events, inspection visits, on-site interviews and business visa applications.

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TRAVEL TECHNOLOGY

Travelex launches enhanced travel insurance plans and CFAR upgrade, plus age-band pricing

prnewswire | June 02, 2023

Today, Travelex Insurance Services Inc., launched its new line of travel protection plans with an enhanced cancel-for-any-reason (CFAR) upgrade covering up to 75% of trip cost, competitive age-band pricing, and additional coverage benefits. Travelex's previous travel protection plans officially retired at 11:59 p.m. May 31. "We really took some time and put a lot of thought into these products as we've designed them," said Shannon Lofdahl, President and CEO at Travelex. "The resulting plans offer enhanced benefits, coverages and age-band pricing. We're responding to the coverage and benefits our partners and travelers want — there's only good news here." Enhanced plan highlights Travelex's Travel Select plan's CFAR upgrade1 now covers up to 75% of the trip cost if travelers have to cancel their trips. The Travel Select plan provides new trip-cancelation and trip-interruption coverage options, including adoption, attending childbirth, cancel for business reasons2, organ donor, theft of travel documents and school extension. Competitive age-band pricing bases plan rates on each traveler's risk level. "I truly believe travel insurance is crucial to travel today," Lofdahl said. "Travelex is committed to protecting you and your trip investment when the unexpected happens." About Travelex Insurance Services Travelex Insurance Services has been a leading U.S. provider of travel insurance. As a premier partner to the travel industry, Travelex offers an array of products designed to help travelers create and protect the moments that matter most while they explore the world. We are part of the Zurich family of global brands and a woman-led organization that appreciates diversity. Guided by our values, we are optimistic, caring and reliable. With forward thinking, determination and a sense of togetherness, we help travelers dream, explore, and travel on.

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