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Companies ‘losing time and money’ to outdated travel management

August 06, 2019

Inadequate tools and outdated travel management could be costing businesses up to 15 per cent of employees’ time and US$12,000 per year per traveller on admin tasks, according to new research.A study by Kickstand Communications commissioned by agile travel managementcompany Lola.com found a strong correlation between business travel and business success, but that travel management may need a rethink.Major complaints reported by 714 US-based frequent business travellers included outdated policies and poor booking tool design. This led to 64 per cent of respondents using consumer sites for their business travel management instead. Sixty-four per cent said they felt like they were wasting their time, while 55 per cent saw a negative impact on job productivity as a result.