Agilysys | June 29, 2022
At the HITECH Orlando 2022, Agilysys, Inc. introduced 13 Hospitality Solution Studios. Each of these studios is tailored to improve Return on Experience (ROE) in a defined type of venue. ROE is a metric to measure how technology creates more engaged and empowered staff members and returning guests that spend more, and leave detailed reviews.
“Businesses are disappointed when they force-fit generically designed technology into their unique operations. On the other hand, if they build proprietary solutions they sacrifice scale, evolutionary pace and interoperability as surrounding systems advance. Our Hospitality Solution Studios circumvent this challenge by combining our core solutions with the right Experience Enhancers – which address specific and finite tasks such as guest-controlled mobile ordering – for each type of venue. The technology is modular and integrated, so it is much easier to manage and evolve than tailored solutions cobbled together from different vendors.”
-Don DeMarinis, senior vice president of Agilysys,
Agilysys now offers these 13 Hospitality Solution Studios to maximize ROE:
Hotel Studio for the priorities of owners, managers, and property management companies operating portfolios of branded properties across multiple locations.
Resort Solution Studio for understanding and optimizing experiences for guests and staff across all property venues and amenity touchpoints and across the complete time horizon of each guest relationship and staff member relationship.
Casino Solution Studio to accommodate complexities at properties that host both casino guests and non-casino guests, as well as heightened cybersecurity stringency and multi-layered approaches to earning and redeeming loyalty points and rewards.
Cruise Solution Studio to accommodate the unique timeframe, capacity, and international monetary requirements of optimizing experiences on cruise ships.
Independent Property Solution Studio for the priorities of non-branded property owners and managers.
Management Company Solution Studio to deliver the data-driven insights and operational efficiencies required to optimize property performance and accommodates the unique requirements of combining condominium ownership, rental and management workflows and reports with non-owned unit rentals and management.
Campus Solution Studio to cater to the food and beverage ordering process, payment and delivery management requirements across students, guests, and staff.
Hospital Solution Studio to address the food and beverage operations and nutrition management in hospitals and across care networks.
Lifestyle Community Solution Studio to address unit ownership and management needs, food and beverage operations and resort-like amenity management.
Senior Living Solution Studio for providing hospitality experiences to an aging population of guests and skill-credentialed staff.
Theme Park Solution Studio for managing dispersed hospitality touchpoints, delivering ubiquitous mobility, and optimizing highly varied food and beverage operations.
Stadium Solution Studio to handle periods of intense demand and high transaction volume, mobile food and beverage ordering and delivery, and secure contactless payments.
Corporate Dining Solution Studio to offer food and beverage ordering and delivery options across corporate campus venues with varying operating hours, item selections and direct-to-office delivery options, as well as to accommodate company-specific payment plans and methods.
“Delivering hospitality experiences exceptionally well can be a game-changer for businesses outside the realm of traditional hospitality, Meeting demand smoothly and flawlessly can create a strong bond between guests and venues, and between employees and employers. Conversely, hospitality disappointments can strain loyalty and break bonds. We enjoy helping a wide variety of businesses and operations get hospitality right so that it serves as an important business lever,”
-Don DeMarinis, senior vice president of Agilysys
DESTINATION AND TOURISM,INDUSTRY OUTLOOK
Internova Travel Group | July 05, 2022
Dream destinations, multigenerational vacations and a desire for unique experiences are some of the trends driving luxury travel for the summer in 2022, according to travel advisors from the Global Travel Collection (GTC).
The United Kingdom tops the list of international destinations booked by GTC travel advisors, a spot it's held for the last five years. Other places in the top 15 include Italy, France, Israel, Spain, Switzerland, Mexico, the United Arab Emirates, Greece and Germany, followed by South Africa, Ireland, Australia, the Dominican Republic and Portugal.
Luxury travel advisors with GTC brands report that their clients are excited to travel again, with some booking multiple trips. And they're willing to spend more to get the vacation experience they want. But that high demand is driving up prices, and hotels are stretched thin due to staffing shortages, limiting availability.
"Europe is in high demand this summer, with destinations like Greece, Spain, Portugal and Italy the most booked, My luxury travel clients do a combination of experiences, like cooking classes, hiking/biking excursions and immersive activities connecting them to the place, as well as making sure they have dining reservations at the top spots."
-Tiffany Bowne, with All Star Travel Group, a brand within Global Travel Collection.
Carolyn Consalvo, with Global Travel Collection's Andrew Harper, remarked that beach vacations and Alaska cruises are very popular. "I would say most people are looking for destinations where they can be outdoors a majority of the time," she said.
"Bucket lists are becoming to-do lists,Many of my clients want to travel to their dream locations," with destinations as varied as the Maldives, southern Italy's Amalfi coast, Australia and Hawaii.
-Shayna Mizrahi, with In The Know Experiences, also part of Global Travel Collection
Remote work has also opened up new possibilities, she added. "The demographics of my most active luxury travelers today are young professionals, who now can work remotely from anywhere and are choosing to combine this with unique luxury trips.
Luxury travelers are eager to make up for the time they couldn't spend seeing the world with friends and family over the past two years.
I'm doing multiple multigenerational trips — grandparents not wanting to miss any more time and taking their family on an unforgettable trip of two to three weeks, said Diana Castillo, with Protravel International of Global Travel Collection.
Laura Triebe, also with Andrew Harper, is also handling more requests for multigenerational vacations and bucket-list destinations like Hawaii and Africa. I think the client that calls now is more serious about traveling and is willing to adjust to an ever-changing world.
With rising prices and limited availability in some vacation spots, luxury advisors are putting their skills and experience to the test.
Clients are willing to pay to get what they want," and that includes upgrading their accommodations, said Michelle Summerville, with In The Know Experiences. More people want to travel in the best way possible, better than they have in the past," she said.
The greatest challenge in selling luxury travel right now is the severely limited space and availability for flights and hotel rooms in the most desirable destinations, said Leslie Tillem, with Tzell Travel Group of Global Travel Collection. We are seeing extraordinary demand in luxury travel across the spectrum, leading to a lack of availability at any price.
Bridget Kapinus, with Andrew Harper, concurs. Demand is high for last-minute travel. She's also contending with factors like a scarcity of hotel rooms and higher costs for flights.
Travelers who had never used an advisor before started to seek them out to help navigate COVID-19 entry and testing requirements. Now, they're sold on the value of a travel professional.
"Your time is precious, and you want the assistance of an expert to help you plan your vacation, said Angie Licea, President of the Global Travel Collection. Our luxury travel advisors have years of experience putting together trips for their clients, as well as firsthand knowledge of the world's most popular destinations. They stay on top of the trends in luxury travel and deliver concierge-level service. Plus, travelers have the comfort of knowing that there's a human being they can call whenever they have a question or concern.
My travels throughout these past 18 months have been our best marketing,said Castillo, of Protravel International. "We have shown our clientele that travel can be pleasant and enjoyable and that we can help set up all the requirements they may need in order to make their vacation seamless.
Mizrahi, with In The Know Experiences, has also been sharing details about her travels, something her clients appreciate immensely. Her firsthand experience "is something that no Google search or website can provide.
About Global Travel Collection
Global Travel Collection (GTC), a division of Internova Travel Group, is the world's largest collection of international luxury travel agencies, including the well-established networks of Protravel International, Tzell Travel Group, and Colletts Travel, as well as Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son. GTC advisors and agencies are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. The combined global reach and leverage translates into value, recognition, and preferential treatment for its world travelers.
About Internova Travel Group
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 70,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.
DESTINATION AND TOURISM,BUSINESS TRAVEL
EBG | June 30, 2022
EBG, one of the rapidly growing e-commerce solutions providers in the U.S. specializing in entertainment and travel, is acquiring Undercover Tourist, a privately held successful B2C online travel marketplace in the country. It specializes in theme parks and attractions.
“With the addition of the Undercover Tourist platform to the EBG portfolio, we are gaining a strong consumer brand with a loyal customer following along with a robust knowledge base of engaging content for theme park vacations. We look forward to collaborating with the Undercover Tourist team to expand the platform and to help our supplier partners increase their reach,”
-EBG CEO and Founder Brett Reizen.
We are excited for Undercover Tourist to take this big leap, which is poised for growth and national product expansion and support as part of EBG’s network. I’m so proud of what the team has built over the years and the future offers amazing opportunities fueled by EBG's insight and guidance, explained Undercover Tourist CEO and Founder Ian Ford.
The acquisition complements EBG's current offerings and will broaden EBG's portfolio to serve the B2C market while also providing timely and engaging content such as trip planning advice, travel tips, and more. The Undercover Tourist brand and platform will remain a separate business unit, with product offerings expanding nationally.
EBG powers a diverse portfolio of technology solutions and operates a network of employer and membership-based platforms that reach a captive audience, providing leading brands with new distribution channels. The EBG network reaches over 100 million users through participating companies and closed-loop affinity and membership groups.
Undercover Tourist, a travel website and theme park expert founded in 2000, has sold over 25 million theme park admission tickets to popular destinations and attractions such as Walt Disney World, Disneyland, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Parks, LEGOLAND Parks, and others. Along with saving time and money on attraction tickets, hotels, and car rentals, Undercover Tourist provides free vacation planning tools such as crowd calendars, park planning apps, and more.