Abercrombie & Kent Adds Six New Tailor Made USA Journeys

Abercrombie & Kent | May 27, 2020

With travel likely shifting towards domestic destinations rather than international, Abercrombie & Kent (A&K), which earned Luxury Travel Advisor's Award of Excellence for Best Luxury FIT Operator, added six new Tailor Made USA adventures across the American West and Alaska, in addition to two Great American Road Trips, each with private guides and carefully vetted accommodations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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Internova Travel Group Elevates Internova SELECT Hotels & Resorts

Internova Travel Group | March 03, 2023

Internova Travel Group, a travel services company, elevated its exclusive Internova SELECT Hotels and Resorts Program for 2023 with additional luxury properties, offering more client options and benefits. Its travel advisors can introduce their clients to these elevated properties and benefits. With selected hotels and resorts, their clients would affiliate with Internova and utilize the special amenities during their stay. These new partners would enhance the Internova SELECT Hotels and Resorts footprint in popular global tourist destinations. The hotels and resorts are unique in the market with historical significance and awesome surroundings, located in the United States, Italy, France, Greece and Spain. With special amenities, it also provides early check-in and late check-out facility, room upgrade based on availability, hotel amenity, daily complimentary breakfast for two, and in-room Wi-Fi. Consumers can book their stay at the Internova SELECT properties through the travel advisor at Global Travel Collection or Travel Leaders Network and ALTOUR. Executive Vice President of Partner Relations at Internova, Albert Herrera said, "We continue to strategically evolve the Internova SELECT Hotels & Resorts collection, always fine-tuning our search for properties that represent the best in luxury travel." He added, "Our Internova travel advisors can feel confident that hotels and resorts included in the Internova SELECT brand will provide their clients with an intimate and luxurious vacation experience, meeting the highest standards for comfort and service combined with the most sought-after amenities." (Source – Cision PR Newswire) About Internova Travel Group Headquartered in New York City, Internova Travel Group, a travel services company, connects travel brands for comfortable personal travel and corporate events with enhanced travel experience. With its services, it manages the business, franchise firms and leisure. It has a network of travel advisors in over 6,000 company-owned and affiliated locations in the U.S., the U.K., Mexico, and Canada, and a presence in about 80 countries. Through its huge network of over 100,000 travel advisors, it reaches travelers worldwide. Its expert travel advisors and executives have transformed the travel experience since 2008. As a result, it received recognition for innovation in digital, print and social marketing in the travel industry.

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HOSPITALITY TRENDS

Retro Hospitality Selects Tambourine to Enhance Quirk Hotels Digital Experience

Hospitality Solutions News | February 02, 2023

Retro Hospitality, a Virginia-based hospitality firm, has chosen Tambourine, a digital marketing company working with resorts, hotels, and tourism destinations, to reinvent the digital experience for Quirk Hotels. Retro Hospitality aimed to bring art and design-focused boutiques to the limelight of its digital story following the addition of a second location in Charlottesville, Virginia, in March of 2020. To introduce potential guests to both properties, Tambourine designers created a dual splash page experience for Quirk Hotels. The user can then switch between the Charlottesville and Richmond locations on the website. Tambourine is a digital marketing firm reshaping the hospitality industry with custom-integrated marketing solutions for resorts, hotels, and destinations worldwide. The firm’s prominence in the market for independent and branded hotels is a testament to its core values, which include raising standards for hotel website design, a customer-first approach, and making performance digital marketing simpler and more lucrative for its valued partners. Diego Rodriguez, Design Lead at Tambourine, shared, "We wanted to enrich the brand narrative by linking both properties, but we also wanted to give each property an individual user experience." He added, "We strived to design a website that embodies the beautiful in-person experience. Tambourine was part of the original Quirk Hotels launch in Richmond, so we are excited to see the original vision expanded upon." (Source – PR Newswire) About Tambourine Tambourine was founded in 1984 and is headquartered in Fort Lauderdale, Florida. It is an award-winning digital marketing agency that drives demand, revenue, and brand awareness in the hospitality industry. The firm is a valuable partner for elite hoteliers, hotel management, and asset management firms looking to outperform their competitors, increase bottom-line profitability, and reduce OTA reliance. Using the best-in-class technology, the company's comprehensive managed service program maximizes traffic and conversions across all digital channels to empower properties.

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HOSPITALITY TRENDS

Wrkspot Integrates Hotel Operations App with Choice Hotels' PMS Software

SkyTouch | January 13, 2023

Wrkspot, an innovative hotel operations app, has integrated with Choice Hotels' property management system - choiceADVANTAGE. The integration is via SkyTouch Technology's cloud-based/CONNECT API platform, making communications and housekeeping management capabilities much more effective for the country's leading hotels. Wrkspot has created a revolutionary software suite for hotel portfolio management by combining human resource management (HRM), operations management, and communication into a single app. As a result, the application frees hotel managers from the mundane tasks of managing and engaging staff, reducing costs and streamlining operations while enhancing compliance and safety. With this new cloud-based integration in place, Choice-branded hotels can use their proprietary choiceADVANTAGE PMS to update the room status automatically. The automation allows the direct flow of detailed room information from choiceADVANTAGE to Wrkspot and eliminates the effort of downloading and transferring files. The integration is also a breakthrough for Wrkspot and is expected to result in significant growth for the company. Choice Hotels, which manages over 7,000 hotels worldwide under its various brands, recently acquired Radisson Hotels Americas. Wrkspot offers a training platform and a document management system, which are essential for hotels that want to go digital. It also lets managers take care of their hotel portfolios by allowing them to see what's happening in each hotel and compare and analyze trends across properties. Raja Epsilon, Founder and CEO of Wrkspot, said, "This integration means that WrkSpot is now a more viable option for Choice Hotel-branded properties that want to use it." He further added, "The integration provides seamless flow of PMS data to the WrkSpot system, enabling real-time data sharing across housekeeping, maintenance and front desk. This enhances efficiency and fosters better collaboration." Source - GlobeNewswire About SkyTouch Technology SkyTouch Technology offers a cloud-based hotel management system that enables hotel organizations to reach their most essential strategic goals i.e. to achieve growth, advance operating performance, and enhance the guest experience, all while adapting to changing customer demands. The company delivers insight and control of operations with real-time, actionable business analytics that can enhance the hotel guest experience, decision-making, and performance at the property, owner, and management company levels.

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