TRAVEL TECHNOLOGY,HOSPITALITY TRENDS
Hudini & Incode | July 08, 2022
Smart hospitality solutions provider, Hudini, and Incode Technologies, the industry-leader in identity verification and authentication for global enterprises, announced their strategic partnership to transform hospitality guest experiences. The partnership with Incode will enable Hudini customers to deploy identity verification during the check-in and check-out processes through enhanced digital biometric technology. This association will automate these processes making it quick, seamless and at the convenience of the guest.The hospitality industry relies on its ability to connect people and the places they visit to create memorable experiences for its guests. In its revitalization post-pandemic, the industry is realizing the impact that technology can have on a guest’s stay, and the potential it holds to increase customer loyalty and create additional revenue. In fact, a recent study found that 76% of hotel executives are looking to introduce “a fully contactless experience” by 2025.
“Hotel guests crave seamless experiences when they travel, Long check-in processes and complex payment procedures can ruin a guest’s stay. As a leader in biometric identity verification, Incode’s solution removes these challenges and helps to maximize the digital guest experience, without compromising on security or privacy. Through our partnership with Incode, we are excited to offer fully automated identity verification to our check-in and check-out features across our partner hotels.”
-Prince Thampi, Founder and CEO at Hudini.
Both Hudini and Incode realize the potential identity verification holds across the hospitality industry and share the ambition for its widespread adoption during hotel check-in and check-out. To further that vision, the partnership will include the following experiences:
Transparent guest identification: In a matter of seconds, even before arrival, Incode’s technology, the industry’s only fully automated identity verification engine, validates the identity of a guest. This allows guests to identify themselves at their convenience, triggering Hudini’s systems to match the profile and immediately introduce a magical, personalized experience upon arrival.
Automated digital ID creation: A digital profile of each guest is automatically created by Hudini from existing IDs and payment sources. This saves time and energy from filling out forms.
Seamlessly integrated experience: Once onboarded, guests use their most unique attribute—their face—to fully manage their respective journey. From booking, accessing a digital key and ordering amenities and room service, the identity-centric journey translates into the industry’s most transparent experience, all while ensuring privacy and security.
Contactless payments: Using biometrics, Hudini can enable guests to pay for any service across the property without the need for a physical payment card.
“The hospitality industry is going through a period of modernization, and it is important that hotels look to leverage best-in-class technology, Together with Hudini’s proven track record of enabling digital transformation in the hospitality sector, we believe our solution can help brands to drastically enhance their guest experiences.”
-Ricardo Amper, CEO and Founder of Incode.
Incode is a leading identity company that is reinventing the way humans verify their identity and interact with the world’s largest companies with a highly secure and delightful AI-based experience. Incode’s end-to-end fully automated orchestration platform enables seamless access across multiple channels with products focused on onboarding, authentication and payment verification that increase conversion and reduce fraud. With its mission to power a world of trust, Incode works with several of the world’s biggest banks, fintechs, hotels, governments, and marketplaces. Incode is based in San Francisco with offices in Europe and Latin America. To learn more about Incode, visit www.incode.com
Hudini is the leading digital transformation platform for the hospitality industry. Powered by a proprietary middleware and an omnichannel (App, Web, TV) guest interface that leverages data + AI to increase guest engagement and hotel revenues Hudini delivers an enhanced guest experience. Through its 100+ pre-built integrations across all functionalities, Hudini delivers personalised, immersive guest experiences that enable guests to communicate, control and interact with hotels closer than ever before. With over 300 hotels across 25 countries, Hudini is fast becoming the industry benchmark for digital transformation in the hospitality industry.
TRAVEL TECHNOLOGY, HOSPITALITY TRENDS
Infor | June 23, 2022
On June 22, leading industry cloud company Infor announced its continued momentum and innovation over the past twelve months in the hospitality business. The announcement was made at HITEC 2022. Infor Hospitality specializes in delivering end-to-end functionality in the cloud, serving every tier of the industry, right from hotels of all sizes to casinos and specialty resorts.
It provides ways for revenue optimization, property management, event and food service management, business intelligence, social collaboration, and mobility. In addition, the suite enables users to easily share data in real time, such as revenue management recommendations, scheduling, and customer information, allowing employees to focus on improving guest service and increasing the bottom line
Updates in the Infor HMS include:
Improving the online guest experience – Hoteliers can allow guests to use their mobile devices to request digital keys, update their contact, passport, and ID information, and complete the entire check-in and check-out process.
Putting a greater emphasis on education and training – Infor HMS has also been enhanced with the addition of new e-learning courses via Infor Campus. These new courses can be accessed on any device at any time. Teams can work the way they live and interact with technology.
Faster access to Infor support – Infor released a new in-app chat feature that allows users to chat live directly with HMS support experts in their preferred language from any page in HMS to get immediate help. When assistance is required, customers can pull up a virtual stool and speak with a support analyst.
The ability to play a larger role in future product releases – The Enhancement Request System (ERS), which is part of the Infor Concierge customer support center, provides a portal through which users can easily log enhancements and new feature and design change requests for Infor Product Management review.
Infor sales and catering, kiosk technology also received updates that include event room diagramming and a new food service POS kiosk.
"Infor is a top choice for the hospitality industry because we are constantly investing and innovating in our suite of solutions to mirror and anticipate ever-evolving guest expectations, From sales to service to product to leadership, we are a dedicated team of subject matter experts that truly understands what a hotelier needs from a technology standpoint to operate in a complicated market. Infor's cloud-based hospitality solutions are built to connect and seamlessly integrate, empowering staff to deliver superior services and help foster long-lasting relationships with guests."
-Jason Floyd, Infor Hospitality general manager.
Pyramid Global Hospitality | June 03, 2022
On June 2, Benchmark Pyramid announced that it was rebranding to Pyramid Global Hospitality. The company’s parent entity will include multiple divisions responsible for specific industry segments. Pyramid Global Hospitality will look over all the branded properties in the Americas, while Benchmark, Pyramid Luxury Lifestyle will focus on the company’s portfolio of other independent properties. Pyramid Europe and Hamilton will continue to manage the company’s growing portfolio of European hotels.
“Prior to the merger, each entity had its own identity that resonated with different audiences, Benchmark has strong equity with consumers, and Hamilton has a great reputation as an operator in Europe, while Pyramid has a demonstrated track record with branded hotels. To maintain each entity’s strong brand equity, we formed divisions that speak best to their respective verticals. By having these three distinct branded and independent verticals in the United States and Europe, we can best serve the different needs of our owners and their assets by providing a hands-on approach each company always maintained. From an associate standpoint, our ability to leverage scale is a net positive, allowing us to share best-in-class practices, provide limitless opportunities and be the industry’s employer of choice.”
-Warren Fields, CEO & principal, Pyramid Global Hospitality.
As a part of the rebranding, the company debuted a set of three new logos. They feature three interconnected pyramids in shades of purple. It also launched a new combined company website.
“We are excited about our new identity and believe it amplifies the shared strength of our brand values and perception of our combined company, Continuing to build upon our respective foundations, Pyramid Global Hospitality will invest in people, properties and proprietary solutions to deliver power on the ground and strategic intelligence for exceptional performance and profitability in the hospitality industry. We strive to maintain a best-in-industry standing as the employer of choice in the full-service, select-service and independent categories. Our deep network of capital partners and portfolio assets gives us the agility to tackle opportunities as we create value and empower our team members to ‘Be the Difference.’”
-Alex Cabañas, president, Pyramid Global Hospitality.