businesswire | April 21, 2023
Quore, the leading provider of workflow management and productivity tools for hotels, today announced the latest enhancement to its Preventative Maintenance (PM) capabilities, adding new options and flexibility to scheduling features. Hotels can now leverage Quore’s solution to more easily maintain facilities, improve guest satisfaction, adhere to brand standards, and protect assets and revenue. In fact, customizing Quore’s PM app to meet the requirements of each brand or management company PM Program is a key step in the solution’s onboarding process, so all the heavy lifting is pre-built into the platform.
Preventative maintenance is consistently top of mind throughout the hospitality industry. Every hotel brand and management company places emphasis on PM activities so each property can extend the life of valuable on-site resources, from HVAC systems to televisions. In the new platform update, Quore added the flexibility to schedule general PMs tri-annually. This extends a list of existing frequency options, including weekly, monthly, quarterly, semi-annually, and annually. Quore also added two new guestroom PM frequencies, enabling hotels to schedule maintenance semi-annually or annually in those specific spaces.
This latest update to Quore’s platform comes as the company celebrates reaching 6,000 hotel customers and completing its Cleanings Plus Data Integration Powered by IHG Concerto, allowing room status details to be leveraged to improve the performance of housekeeping teams at IHG branded hotels. The company also recently commemorated its 10th anniversary in November 2022.
“We value our customers’ feedback and tailor our solution to their needs whenever possible. So, when some of the largest hotel brands in the world requested these new PM scheduling options, we delivered,” said David Fox, COO at Quore. “We are thrilled to see our solution continue to evolve, deliver more flexibility, and meet the needs of the hospitality industry. This development builds on our recent successful Cleanings Plus integration through IHG Concerto, and we look forward to empowering our more than 6,000 customers with even more flexibility and customization options in the future.”
Quore is an award-winning, cloud-based hotel operations solution, supporting hotels of any size to be more efficient and improve guest experiences. Founded in 2012, Quore manages all aspects of the guest experience, including preventative maintenance, guest requests and complaints, work orders, housekeeping and workforce/shift communication. Quore’s software is used by more than 6,000 hotels, including hotels from the industry’s largest brands, like IHG, Marriott, and Choice. The Tennessee-based company is privately owned and was named one of America’s Best Startup Employers by Forbes.
Operto | March 21, 2023
Operto Guest Technologies, a leading provider of automated solutions for 50 million-plus rooms in the global hospitality industry, today announced that it secured US$25 million in a Series-B financing round. The financing was led by Centana Growth Partners, with participation from Thayer Ventures, FUSE, Blackpines Capital Partners and Derive Ventures.
Proceeds from the round will be used to further fuel Operto’s aggressive expansion in the global short-term rental and hotel markets, where it already works exclusively with Accor Hotels to power its global digital key program. This includes luxury hotel brands such Fairmont and Raffles, where Operto’s revolutionary contactless digital solutions can be leveraged to remove common friction points in the guest journey, while lowering operating costs and driving new sources of revenue for the hotel.
"We are delighted to announce our B-Round funding, which will enable us to build upon our exceptional company growth over the past 3 years. It will accelerate our company mission to build cutting-edge technology solutions that drive amazing guest experiences, across the entire accommodation spectrum. In addition, our solutions will continue to deliver huge operational efficiencies for property owners and hosts by lowering costs and driving additional in-stay guest revenues, which is becoming increasingly important in today’s macroeconomic environment,” said Operto CEO Steve Davis. “Hospitality is one of the last major industries to be disrupted by technology, and we believe there is a significant opportunity to bring the benefits of simple, affordable automation to the sector. We are excited about the future, and we look forward to making a real difference to the accommodation industry."
“Operto is leading the digital transformation of the hospitality industry by creating a seamless, automated check-in and check-out experience for its customers,” said Eric Byunn, co-founder and partner at Centana Growth Partners. “Centana has been following the digitization of the hospitality industry closely, and we are very excited about this sort of innovative disruption streamlining the experience of owners, hosts, and guests. We will leverage our expertise in the payments and commerce ecosystem to work with Operto as they continue to innovate in an industry with such enormous potential.”
In addition to the funding announcement, Operto is pleased to announce that Sam Shank has joined the company’s Board of Directors. Shank, who was previously CEO and founder of HotelTonight and former head of Airbnb’s Commercial Team, brings a wealth of hospitality and travel industry experience to Operto. "Operto's cutting-edge technology solutions are reshaping the hospitality industry, and I am excited to be a part of the journey,” said Shank. “I look forward to working with the team to help drive growth and innovation."
Operto’s automated, customizable platform enables hotels, property managers and others to remotely provide access as well as monitor and control a wide range of devices and systems, including smartphone-enabled guest verification, security deposit and payment, electronic elevator and room access. By providing property managers with real-time data and insights, Operto helps streamline operations, reduce costs and enhance the guest experience.
Operto Guest Technologies is well-positioned to continue its rapid growth and expansion into new markets. The company is committed to delivering innovative solutions that help property managers improve efficiency, reduce costs and provide a better experience for their guests.
About Operto Guest Technologies
Operto Guest Technologies is a Vancouver-based company that provides smart property automation solutions for the hotel and vacation rental sectors. Operto’s platform enables property owners and managers to remotely monitor and control their properties, enhancing the guest experience while improving operational efficiency. The company's solutions can integrate with existing property management software and are customizable to meet the unique needs of each property. Operto Guest Technologies' solutions have been adopted by property managers and owners in over 100-countries worldwide.
businesswire | April 20, 2023
Vervotech, one of the leading AI-powered hotel and room-level mapping providers, announced a partnership with TravelgateX, a global marketplace for the travel trade. Vervotech is excited to join hands with TravelgateX and integrate its AI-based Hotel Mapping and Room Mapping products to provide smart mapping solutions to its customers.
TravelgateX runs the largest connectivity marketplace. It offers one single API integration to receive standardised feed of all sellers, in addition to offering distribution options ranging from Tour Operators to OTA. This new partnership will help its customers simplify the way hotel and room content is displayed and consumed.
“TravelgateX's continued efforts in making the life easier for buyers and sellers is a testament to its global success,” said Sanjay Ghare, MD, Vervotech. He further added, “Vervotech is pleased to integrate its AI-based mapping solutions with TravelgateX and help its customers enable smart mappings to increase conversions.”
“We are thrilled to kickstart this partnership with Vervotech,” commented Iván Font, Chief Strategy Officer, TravelgateX. He also added, “We are confident that this integration will add further value to our customers and will play a massive role in increasing their sales by displaying error-free and accurate accommodation data.”
TravelgateX is an online B2B marketplace on a mission to democratize the travel industry. Any company connected to our Network can buy and sell seamlessly to each other, regardless of their size or current technology. With over 1000 Partners already connected, TravelgateX simplifies connectivity with easy to integrate APIs that make search, compare and book travel products in real-time a real breeze.