AIRBNB CAN NOW SCAN GUESTS ON SOCIAL MEDIA FOR PSYCHOPATHIC TENDENCIES

Travel Weekly | January 08, 2020

It’s been more than a year since a patent for technology aimed at determining the “trustworthiness” and “compatibility” of people by Airbnb-owned tech company Trooly Inc was published in the US. The software, built to screen potentially dangerous and unruly guests using the Airbnb app, allows the short-term rental company to flag and investigate suspicious activity. But details of the capabilities of Airbnb’s “trait analyser” software specifically – which forms part of the company’s background check technology – have surfaced. And online personalities play a part in whether we are deemed suitable as guests of Airbnb properties. Moreover, according to the patent for the software, Airbnb is capable of scanning online sites, including social media, to determine traits against credit and identity checks and “secure third-party databases”.

Spotlight

The hospitality and tourism industry has always managed to transform itself. With the advent of technology and the internet, people no longer need to physically book their trips with travel agents. With the increase in number of websites like Expedia, Booking.com, Skyscanner, Kayak, eDreams etc. (used to book and compare airline tickets, hotel reservations, car rentals, vacation packages and various attractions and services via the internet) booking has been made easy and new services are springing up more than ever: Airbnb, HotelTonight etc. all of which facilitates the process for customers.

Spotlight

The hospitality and tourism industry has always managed to transform itself. With the advent of technology and the internet, people no longer need to physically book their trips with travel agents. With the increase in number of websites like Expedia, Booking.com, Skyscanner, Kayak, eDreams etc. (used to book and compare airline tickets, hotel reservations, car rentals, vacation packages and various attractions and services via the internet) booking has been made easy and new services are springing up more than ever: Airbnb, HotelTonight etc. all of which facilitates the process for customers.

Related News

TRAVEL TECHNOLOGY

Luxury Travel Hackers Introduces an Innovative and Disruptive Online Travel Tech Solution, Closing Seed Round Funding

Luxury Travel Hackers | June 14, 2021

Luxury Travel Hackers, Inc. has introduced a new and exciting approach to booking travel in the post-pandemic era. This travel solution was created with the mobile millennial in mind, removing the guesswork from choosing perfect places and planning a vacation. LTH has compiled a list of suggested holidays via active social media and story-driven content. Each vacation is tailored to the interests and budget of each tourist. LTH is the only travel tech firm that collaborates with influencers to create travel content and makes holidays bookable via social media. LTH has received early-stage funding sponsored by Centerfire Capital LLC board member Thomas B. Mangas. Mangas is the former CEO of Starwood Hotels & Resorts Worldwide, and he was in charge of the company's $13 billion acquisition by Marriott International in 2016. LTH provides users with a white glove experience both before and during their trip, taking them from A to Z and saving them hours of potential headaches and back-and-forth decision making. The LTH team has traveled to over 100 countries and has hand-picked some of the most fascinating destinations.LTH has also opened the door for ongoing collaborations with top travel influencers. Unlike celebrities who may promote a product they have never tried or actively use, these influencers take the trips they are passionate about and make them available for booking via Instagram, Facebook, YouTube, or the LTH website. About Luxury Travel Hackers Gary Kohn and Katie Warner created Luxury Travel Hackers in 2020. LTH is hyper-focused on ensuring the investment of your time and money in a life-changing travel experience, combining a passion for travel with Hollywood production quality content. Our staff has visited over 100 countries throughout the world.

Read More

TRAVEL TECHNOLOGY

Vonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide

Vonage | August 20, 2021

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic travelers worldwide with Vonage Contact Center for Salesforce. Key Travel is the world’s largest travel management company specialising in the humanitarian, faith and academic sectors. With offices in the U.S., Europe, and Africa, Key Travel books flights, hotels and transportation all over the world. Customers can also use the company’s digital tools to book cost-effective and eco-friendly travel, and access 24/7 customer service through its new Global Travel Hub — powered by Vonage Contact Center. "We need to ensure that we're delivering the highest quality customer experience possible, so the selection of Vonage was absolutely a core part of our strategy," said Daniel Morris, group IT director for Key Travel. "If we didn't get our selection of a reliable omnichannel communications provider right, the rest of our strategy would have been seriously flawed. Failing our customers means people who save lives cannot get to where they need to go. Implementing Vonage Contact Center not only enabled us to provide a great customer experience, but also made a difference for our customers and the people they serve." Vonage Contact Center is a reliable and flexible omnichannel communications solution integrated with Salesforce, which Key Travel relies on to connect agents with customers around the world via phone, video, chat, and SMS. Calls can also be automatically routed to agents with the right expertise and who speak the same language as the caller. "The range of communications channels that you need as a humanitarian travel provider is vast," adds Morris. "You need to have the full multichannel capabilities, and the ability to deliver an omnichannel customer experience. No matter how the customer reaches you, the experience must be seamless and personalised across channels." As a cloud solution, agents can access the Vonage Contact Center from anywhere and it can be easily scaled in line with the company’s needs. This provides the technology necessary to boost Key Travel’s response to an increase in demand. During COVID-19, the company was able to transition more than 600 contact centre agents worldwide into remote workers without missing a single customer call. “Communication is key in any business, but it's particularly important for a humanitarian travel agency like Key Travel,” said Rodolpho Cardenuto, President, Applications Group for Vonage, “Customers need to be able to connect with an agent quickly if something goes wrong or their plans change. Because Key Travel's customers travel globally, and their agents and supervisors work globally, the organisation needed a contact centre solution that works from anywhere.” About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.

Read More

TRAVEL TECHNOLOGY

eDreams ODIGEO to provide lower prices and wider fare options through new agreement with easyJet

eDreams ODIGEO | September 15, 2021

eDreams ODIGEO, one of the world's largest online travel companies and No 2 in flights globally, today announced that it has reached an agreement with easyJet to offer a wider variety of fare options and preferential third party rates for the airline's route network. eDreams ODIGEO will now offer its customers a wider choice of fares and preferential prices for easyJet routes across all four of its leading travel brands. Travelers will benefit from a far wider fare offering through the most technologically advanced online travel platforms in Europe, utilised by 17 million travellers each year eDreams ODIGEO's customers in the 45 countries where it operates will now be able to access a wider choice of fares for easyJet's flights which includes 1000 routes to more than 135 airports in 35 countries. eDreams ODIGEO'S world-leading travel platforms utilise the latest tech to serve more than 60 million user searches every day, resulting in more than 9 billion different itineraries that are generated by combining travel options from over 660 airline carriers. A range of flexible fare options for easyJet routes together with easy access to extra products and services will now be available to the 17 million customers that book via the eDreams ODIGEO travel brands each year, significantly improving the experience for travelers choosing to book through the Company's digital and mobile platforms. Members of the eDreams Prime, Opodo Prime and GO Voyages Prime subscription programmes are set to enjoy even greater savings when including an easyJet flight into their bookings as they will not only benefit from the Prime unique discount but also from a wider choice of airline fares and preferential rates with one of Europe's largest carriers. Pablo Caspers, Chief Air Supply Officer at eDreams ODIGEO said: "We want to provide travelers with even more affordable ways to access an extensive range of destinations while continuing to enhance our position as a leader in the European market through flights with one of the continent's largest carriers. This is yet another enhancement of our leading flight content platform, which provides travellers with an unprecedented choice of over 9 billion itineraries at the most competitive prices. "As demand for leisure travel rebounds at a strong pace, our leading travel brands are attracting an increasing number of travelers thanks to a unique customer proposition, notably including Prime, the very first travel subscription programme, which continues to grow strongly and has already surpassed 1.5 million members worldwide. "And, by offering even greater fares for flights with a leading European carrier like easyJet, we will further strengthen our unique travel offering to ultimately benefit millions of consumers worldwide." About eDreams ODIGEO eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 650 airlines. The brand offers the best deals in regular flights, low- cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

Read More