Upside Business Travel | September 02, 2020
Upside Business Travel ("Upside"), the one-stop-shop corporate travel platform, will power the digital travel experience for Omega World Travel ("Omega") clients. The strategic partnership will be unveiled at Omega's virtual booth at BTN Group's Business Travel Show America conference on September 9-10, 2020.
"Like everyone in the travel space, the pandemic has forced Upside to rethink its long-term strategy for serving the business travel market," said Jason Wynn, Chief Commercial Officer at Upside Business Travel. "The core of any go-forward strategy is our technology. From the very beginning of the company, we have been investing in building a flexible, scalable technology platform that can support a modern and, importantly, a quickly changing travel experience."
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HOSPITALITY TRENDS
Optii Solutions | May 02, 2022
Optii Solutions announced a two-way integration with Maestro PMS. Optii Solutions is the leading optimization technology for hotel operations. Maestro PMS is the trusted and proven cloud or on-premise browser-based PMS solution for independent hotel and resort groups. The bidirectional link will help existing Maestro users to optimize their housekeeping and maintain dynamic alignment between the front and back of the house in hospitality operations.
This two-way interface will give Maestro and Optii clients an easy solution that optimizes labor and cleaning processes through predictive technology and automation. The software improves daily cleaning plans and sequences for room attendants, allowing hotels to anticipate faster turnaround times and leverage predictive AI to run more effective day-to-day operations.
Optii's unique 360-degree methodology offers hotels complete insight into their operations, allowing them to identify areas where additional resources should be deployed and high and poor production areas. It results in increased overall efficiency and productivity, and the platform often pays for itself within a month of use, making it a very cost-effective option for hotels.
"It has never been more important for hotels to maximize their hotel operations systems in place to manage the challenges in hospitality. We're very happy to be partnering with Optii on this integration so we can continue to support our customers with the right 3rd party technologies that will help them reduce costs, increase profitability, centralize their operations and improve the overall guest and staff experience."
-Warren Dehan, President, Maestro PMS
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TRAVEL TECHNOLOGY
Fareportal | December 02, 2021
The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests.
In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7. Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company's live agents.
"The number of travelers needing our assistance keeps growing, so we've fast tracked many innovations for CheapOair and OneTravel. Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy to use and efficient chatbot solution."
-Werner Kunz-Cho, CEO of Fareportal
Due to the success of the chatbot's end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55% containment rate for chats resolved by the bot and a 95% success rate in customers' intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve.
About CheapOair
CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal's family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.
About Fareportal
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.
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