Airlines and travel firms deny refunds

The Guardian | April 22, 2020

Airlines and travel firms deny refunds
All of the UK’s biggest airlines and most big holiday companies are breaking the law by denying refunds within 14 days for travel cancelled during the pandemic, according to Which? Most have instead offered vouchers or credit notes. Ryanair has started telling customers they will have to wait until “the Covid-19 emergency has passed” for a refund. Passengers booked with easyJet and British Airways have told the Guardian they could not get their money back. Which? says customers of holiday companies, including Love Holidays and Tui, are in a similar boat. It is estimated up to £7bn could be owed for cancelled trips but the airlines body Iata and travel company association Abta say firms would be bankrupted by repaying it now when they have no income. Which? has backed calls for the government to extend the processing deadline to 28 days and for vouchers to be guaranteed against insolvency and eventually redeemable for cash.

Spotlight

Travel to Macao with our influencer James Relf Dyer for the perfect blend of things to see, eat, and explore! 

Related News

BUSINESS TRAVEL

Tripism and BCD Travel Collaborate to Replace the Corporate Travel Intranet

Tripism, BCD Travel | May 26, 2021

Tripism, a leading business travel planning platform provider, today announced a collaboration with BCD Travel, one of the world's top corporate travel management companies. Tripism will use BCD Travel's Travel Data API to integrate joint client booking data back into its platform as part of this partnership. Tripism can identify when a traveler is returning from a trip using this trip data from BCD Travel, triggering a communication at the ideal moment to request feedback. It is therefore extremely simple for a traveler to share reviews, feedback on Covid-19 safety measures, and other insights to enable better trip planning. As travel returns, this information will be invaluable in rebuilding traveler confidence and building supplier relationships. The complexity and rate of change in the information that travel teams need now communicate to passengers exceed traditional, high-touch approaches. Many organizations try to maintain a travel intranet that can capture and organize the information employees need to travel safely. Tripism's personalized platform effortlessly combines information from multiple sources and presents it appealingly, engaging travelers and ensuring they get the information they need, when they need it. Tripism joined BCD Travel's SolutionSource Marketplace as a result of this new collaboration. The SolutionSource Marketplace allows BCD Travel clients to browse for and select third-party solutions that easily connect to their travel package to fit their corporation's particular needs. “Traveler reassurance is critical as we prepare to return to travel. “The Tripism partnership gives our clients a platform to engage with their travelers and build trust,” said Yannis Karmis, Sr. Vice President, Product Planning & Development at BCD Travel. “As travel increases in 2021, information will be more important than ever, changing on an hourly basis. Tripism combines dynamic, travel-critical data in a simple and relevant manner, allowing our clients and their workers to make informed decisions when planning their trips.” “Tripism and BCD Travel are strong believers in the value that technology can bring to the future of travel management,” said Tripism CEO Adam Kerr. “Through this collaboration, more corporations will have access to all of the trip planning information employees need to safely re-enter the world of business travel, re-establishing travel as a productive, enjoyable, and safe part of working life.”

Read More

TRAVEL TECHNOLOGY

Rethinking Travel Through Regenerative Tourism and Technology Advancement

Euromonitor International | November 09, 2020

With world arrivals forecast to be down 50% by the end of 2020, the global travel supply chain is under immense pressure. Faced with the reality of a global recession and new waves of the virus, countries are using innovation to accelerate recovery, according to global market research company Euromonitor International’s new report ‘Accelerating Travel Innovation after Coronavirus’.

Read More

TRAVEL TECHNOLOGY

Bidroom Works with Like-Minded Innovators in Travel Industry to Create Next Generation Tech

Bidroom | April 01, 2021

Bidroom is working with similar innovators in the travel industry to make the up and coming generation of tech for the subscription time. This implies removing the broker, and carrying the best worth to the two travelers and accommodation suppliers. Through working with our accomplices, and our own industry knowledge, we realize that requesting that clients join reliability or enrollment programs implies giving them the most ideal worth and experience. Having a subscription-based model during the Covid-19 the travel industry decline has been a life saver for some organizations. At Bidroom, we're seeing another spray of interest in this on the rear of expanding want for on-demand services and products. “The time is now for companies to embrace the subscription business model,” said Amy Konary, Founder and Chair of The Subscribed Institute at Zuora, Boston. “Our bi-annual Subscription Economy Index suggests that brands can increase value to their customers through the on-going delivery of services when and where they’re needed,” she added. The subscription economy has seen 437% growth in the last decade, according to new research by the institute. This inventive method of working with consumers implies making stronger relationships than standard consumer transactions. Since the pandemic hit, Bidroom has been pulling together on improving our technology, while conveying the best item for individuals—and removing the broker. Bidroom currently has in excess of 80 brands all around the world contributing advantages and limits on travel services and 16,000 visits and exercises to our individuals. Working with channel directors and PMS likewise gives us admittance to the best lodging accomplices - and we have been exceptionally centered around adding new properties to our stock, including the Wyndham and IHG worldwide chains. About Bidroom Founded with the mission to make the hotel industry fair for both travellers and hotels, Bidroom is the first membership-based marketplace for travel lovers. Hotels get bookings with no commission, and instead, they offer discounts and added perks to members.

Read More

Spotlight

Travel to Macao with our influencer James Relf Dyer for the perfect blend of things to see, eat, and explore!