DESTINATION AND TOURISM
FIT | October 22, 2020
The Tourism Authority of Thailand (TAT) and independent travel specialist Avanti Destinations have launched a joint campaign to help advisors inspire FIT clients to plan a 2021 getaway in Thailand. The joint promotion consists of a 38-page downloadable “future travel lookbook," a savings of $250 for every land booking worth a minimum of $3,000 made by December 31, 2020, for travel anytime in 2021. As part of the promotion, no deposit is required on the land portion, and there are no fees for changes made 21 or more days prior to departure.
TRAVEL TECHNOLOGY, HOSPITALITY TRENDS
Infor | June 23, 2022
On June 22, leading industry cloud company Infor announced its continued momentum and innovation over the past twelve months in the hospitality business. The announcement was made at HITEC 2022. Infor Hospitality specializes in delivering end-to-end functionality in the cloud, serving every tier of the industry, right from hotels of all sizes to casinos and specialty resorts.
It provides ways for revenue optimization, property management, event and food service management, business intelligence, social collaboration, and mobility. In addition, the suite enables users to easily share data in real time, such as revenue management recommendations, scheduling, and customer information, allowing employees to focus on improving guest service and increasing the bottom line
Updates in the Infor HMS include:
Improving the online guest experience – Hoteliers can allow guests to use their mobile devices to request digital keys, update their contact, passport, and ID information, and complete the entire check-in and check-out process.
Putting a greater emphasis on education and training – Infor HMS has also been enhanced with the addition of new e-learning courses via Infor Campus. These new courses can be accessed on any device at any time. Teams can work the way they live and interact with technology.
Faster access to Infor support – Infor released a new in-app chat feature that allows users to chat live directly with HMS support experts in their preferred language from any page in HMS to get immediate help. When assistance is required, customers can pull up a virtual stool and speak with a support analyst.
The ability to play a larger role in future product releases – The Enhancement Request System (ERS), which is part of the Infor Concierge customer support center, provides a portal through which users can easily log enhancements and new feature and design change requests for Infor Product Management review.
Infor sales and catering, kiosk technology also received updates that include event room diagramming and a new food service POS kiosk.
"Infor is a top choice for the hospitality industry because we are constantly investing and innovating in our suite of solutions to mirror and anticipate ever-evolving guest expectations, From sales to service to product to leadership, we are a dedicated team of subject matter experts that truly understands what a hotelier needs from a technology standpoint to operate in a complicated market. Infor's cloud-based hospitality solutions are built to connect and seamlessly integrate, empowering staff to deliver superior services and help foster long-lasting relationships with guests."
-Jason Floyd, Infor Hospitality general manager.
eDreams ODIGEO | October 20, 2020
eDreams ODIGEO, Europe's largest online travel company and one of the largest European e-commerce businesses, today announced the launch of a unique, AI-powered travel trends service that provides unparalleled insights on global industry trends and anonymised consumer habits.
This service, led by the Media Services department, is primarily aimed at supporting tourist boards, policy makers and local governments to develop successful visitor experience strategies on a local, regional and national level. The data driven decisions are based on the analysis of over 21 billion anonymised data points, which provides insight on travel supply and demand trends, consumer preferences and travel habits.