Amadeus expands travel audience advertising platform to Asia Pacific

WARC | October 14, 2019

Travel technology company Amadeus has launched its advertising platform travel audience in Asia Pacific, which is aimed at helping advertisers reach consumers in the largest and fastest growing travel market in the world. Tiago Morais de Relvao, head of travel audience, Asia Pacific, said the platform has a “unique advantage” thanks to the work Amadeus does with “hundreds of airlines, airports, hotels, travel agents, rail operators and destination marketing organisations” across the globe. It helps connect over 1.6 billion people a year to local travel providers in over 190 countries.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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TRAVEL TECHNOLOGY, COMMERCIAL TRAVEL

CLEAR Launches a New Identity Verification Technology at Long Beach Airport

CLEAR | January 25, 2023

On January 24, 2023, the consumer services company - CLEAR launched its identity verification technology at Long Beach Airport, making travelers' identity screening quick and effortless. CLEAR's network is specialized to verify the identities of its members by scanning their eyes or fingers instead of identity proofs like a driver's license. After verification, the CLEAR ambassador will take the member through a specific lane to TSA physical security. It will save the time of the member waiting for security screening approval. This new launch is set to generate a profit of around 1.2 million dollars, along with creating 23 job opportunities. Members, who opt for the CLEAR Plus feature, will get access to this new identity-verification technology, which would cost around $16 per month, billed annually. This membership is discounted for American Express, United Airlines, and Delta Air Lines members. The newly-registered active members who are military, veterans, and government officials will also be charged less. Besides, the member can also add family members to their CLEAR Plus account, which would cost $60 for one adult per year. CLEAR's CEO, Caryn Seidman-Becker, said, "California continues to be an incredibly important market for CLEAR, and we're excited to kick off 2023 by further expanding our footprint in Southern California. Launching at Long Beach Airport means locals and tourists alike can enjoy our predictable, friction-free travel experience in even more places – which is all part of our mission to transform the way people live, work and travel." (Source – Cision PR Newswire) About CLEAR CLEAR has been making identity verification frictionless since 2010. Its new lanes are accessible at San Diego International Airport, Ontario International Airport, Palm Springs International Airport, Los Angeles International Airport, and Long Beach Airport. In addition, the company also features a free LAX Fast Lane, a virtual queueing pilot. This feature allows travelers to plan ahead of time and even book a time slot for a party at the security checkpoint.

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BUSINESS TRAVEL, AIRLINES AND AIRPORTS

Avelo Airlines Reports Strong Booking Trends from Delaware Valley

Avelo Airlines | January 19, 2023

On January 18, 2023, Avelo Airlines reported strong booking trends before the much-awaited introduction of the airline's base at Wilmington Airport (ILG). This launch will take place on February 1, and from that date onwards, the company will offer nonstop flight services to Florida from the most convenient location in Delaware Valley. Andrew Levy, Chairman and CEO at Avelo Airlines, said, "With 14 days to go, we are very encouraged by the initial demand from across the four-state Delaware Valley region. We are seeing strong booking trends across all five Florida destinations Avelo will serve from Wilmington. It is clear there is a lot of excitement about the convenient, affordable and reliable service Avelo is bringing to the region." (Source – Cision PR Newswire) With Avelo's ILG base opening in two weeks, the airline plans to provide nonstop flights to five popular destinations in Florida: Fort Myers, Fort Lauderdale, Tampa, Orlando, and West Palm Beach. In addition, Avelo will run a special inaugural flight on February 1 from Wilmington to Orlando International Airport (MCO), the busiest and most convenient airport in Central Florida, to mark the opening of its ILG base. The company will begin by placing one Boeing Next-Generation (NG) 737 at ILG along with 35 Crewmembers (employees), including pilots, aircraft technical operations and maintenance, airport customer service, flight attendants, and supervisors. In the United States, Avelo now offers service to 34 locations. By operating on overlooked routes to underserved communities across the nation, the airline has ushered in a new era of choice, convenience, and competition in air travel. About Avelo Airlines Founded in 2020, Avelo Airlines was established with a simple goal - Inspiring Travel. Through its Soul of Service culture, the airline keeps people at the heart of everything, allowing customers to save time and money, avail low everyday fares, and experience refreshing convenience. Avelo operates a fleet of Boeing Next-Generation 737 aircraft and serves 34 popular locations across the United States, with five bases: Tweed-New Haven Airport in Southern Connecticut (HVN), Hollywood Burbank Airport in Los Angeles (BUR), Orlando International Airport (MCO), Raleigh-Durham International Airport (RDU), and Wilmington Airport in the Delaware Valley (ILG).

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BUSINESS TRAVEL

PCH Hotels & Resorts Opens Third-party Hotel Management Services

PCH Hotels & Resorts | March 16, 2023

PCH Hotels & Resorts, a hospitality solutions provider, has recently announced that it has expanded its services to open third-party hotel management services for the additional ownership groups. PCH Hotels & Resorts has been working for different properties with a combined operational experience of about 200 years. It has achieved many awards and accolades like Marriott’s recognition, IHG and travel-based publications. It offers services for hotel operations, revenue management, food & beverage management, spa, capital budget management, accounting, human resources and IT solutions. Its operational team suggests a strategic and data-driven approach for positive topline development, budgeting, market share growth, community stewardship and guest experiences. It focuses on experiential lifestyle hotels and resorts while operating many F&B outlets and European spas. It outranks both branded and independent boutique hotels in the Southern U.S. Its additional acquisition and development abilities include due diligence assistance, brand selection and evaluation, capital expenditure assessment and CAPEX plan development, repositioning and rebranding analysis, hotel design and site plan analysis, IT Infrastructure, market and revenue projections, franchise agreement review and assistance, business plan development, and pre-opening services. Chairman and CEO of PCH Hotels & Resorts, James Buckalew said, “Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool.” He added, “Having operated hotels since 1999, PCH understands what it takes to manage a successful hotel that provides outstanding guest services and a profitable bottom line with 2022 a record year.” (Source – Business Wire) About PCH Hotels & Resorts Headquartered in Mobile, Alabama, PCH Hotels & Resorts, a hospitality company, specializes in refined comfort, Southern hospitality, Robert Trent Jones Golf Trail, and exceptional guest experiences. It is a franchised management company with Marriott. It has acquired different hospitality companies like the Grand Hotel Resort and Spa. It has been among the top hospitality employer in Alabama since 2000. It manages various properties like Renaissance Marriott resort properties, Marriott resort properties, Autograph Collection resort, and the Outlet Shop. Each property is near the extensive Robert Trent Jones Golf Trail. The Retirement Systems of Alabama owns its broad portfolio.

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