Amadeus lands in Dubai to “shape the future of travel”:

Travel Daily Media | December 19, 2019

As the travel and tourism industry remains a pillar of many GCC economies, executives at Amadeus have previewed some of the emerging technologies and business models that will lead to better experiences for travellers in 2020 and beyond. During a recent forum held in Abu Dhabi, UAE, the company hosted some of the region’s leading travel agencies, tour operators, and other industry players. The Product Success Forum showcased a wide range of digital solutions to help travel companies optimize their fare offerings, ease bookings through remote ticketing tools, and tailor services to regional and international consumers who are increasingly searching for deals on their mobiles.

Spotlight

Robots have been a staple of science fiction and childhood dreams for over a century. It’s no exaggeration to say that they have the potential to enhance our lives in ways no other interface can today. But how can social robots help humans? And which industries are on the cusp of the robotics revolution?

One example of how Furhat can be used is in the hospitality industry. Whether that's in hotels or restaurants, social robots can deliver great automated customer service that still feels human.

Spotlight

Robots have been a staple of science fiction and childhood dreams for over a century. It’s no exaggeration to say that they have the potential to enhance our lives in ways no other interface can today. But how can social robots help humans? And which industries are on the cusp of the robotics revolution?

One example of how Furhat can be used is in the hospitality industry. Whether that's in hotels or restaurants, social robots can deliver great automated customer service that still feels human.

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DESTINATION AND TOURISM,HOSPITALITY TRENDS

EPISODE Hsinchu Officially Debuts as the First Hotel in the JdV by Hyatt Portfolio in Taiwan

Hyatt Hotels Corporation | November 22, 2022

Hyatt Hotels Corporation (NYSE: H) announced the official opening of EPISODE Hsinchu, marking the first hotel within the JdV by Hyatt portfolio in Taiwan and the debut of the Hotel EPISODE brand which delivers new experiences that match the unique rhythms of the modern lifestyle traveler."Modern travelers have outgrown the one-size-fits-all business versus leisure mindset, and in response, we created the Hotel EPISODE brand for that community. Our guests can fuse a day’s worth of collaborative work with new encounters that not only energize them, but also make time for true rest,” said Aaron Chan, Chairman of Riant Capital and creator of the Hotel EPISODE brand. Located along Taiwan’s northwestern coast, Hsinchu is about an hour’s drive from Taipei and 40 minutes from Taoyuan International Airport. The city is globally renowned for its Hsinchu Science Park – also known as the Silicon Valley of Taiwan, and is home to top science and technology-focused universities and research institutes. Aside from being a technology innovation hub, Hsinchu features ancient architectural and cultural landmarks such as Chenghuang Temple and East Gate as well as scenic attractions such as 18 Peaks Mountain Park and Siangshan Wetlands. The hotel is conveniently located adjacent to the main freeway exit and a short drive from the Hsinchu Science Park. Westwood Restaurant curated by Michelin-starred Chef Richie Lin Westwood is Hsinchu’s newest culinary destination, a modern California fusion bistro serving comfort food. With its 1930s Art Deco-inspired interiors and an island bar with a vintage LA vibe that takes center stage, Westwood is a great place to dine and imbibe. Every morning begins with Chef Richie Lin’s “Around the World” variety of Western and Asian breakfast bento, including California-style avocado pancakes, Scandinavian rye sourdough with smoked salmon, and Hsinchu rice noodles and guabao. SOCIAL, an all-access lounge for the community The hotel’s aptly named communal space, SOCIAL, is an “all-access” living room for in-house guests as well as anyone in the neighborhood to meet or celebrate. In addition to offering all-day complimentary snacks, refreshments and a daily happy hour, SOCIAL will regularly host comedy shows, movie nights, live musical performances and DJ sets, serving as a vibrant new platform in the city for play, creativity and discovery. Thoughtful In-room Amenities The pet-friendly hotel features 140 stylish rooms and suites, all of which come with fine comforts such as 400-thread-count sheets, Sealy premium pillowtop mattresses, sleep kits and luxurious bathroom amenities. For guests staying in the hotel’s most premium Loft Suites, a Dyson Supersonic hairdryer and a cocktail-making bar serving Aquagen sparkling water are among the joy-driven offerings. In-room bottled water for all guests is provided in reusable glass bottles, a first step in Hotel EPISODE brand’s commitment to be more environmentally conscious. Self-Check-In System Leveraging technology for more streamlined and efficient service, the hotel has introduced self-check-in kiosks with the goal of minimizing wait time at check-in. The traditional front desk has been replaced with a dedicated team of Experience Providers who offer personalized service to each guest. Embracing the brand’s namesake (joie de vivre), the JdV by Hyatt portfolio offers a collection of independent properties that are true reflections of the urban neighborhoods they call home, inviting guests and locals alike to connect and celebrate the joy of life while unwinding in spaces designed with distinctive personality. Special Opening Package Now Available to Book Enjoy a one-night stay with two Westwood breakfasts and set dinners (worth NT$1500) specially crafted by Chef Richie starting from NT$7,199. For more information, please visit the EPISODE Hsinchu website. To make a reservation, please contact 03-516-9311. World of Hyatt Gives Members 500 Reasons to Stay Somewhere New To provide World of Hyatt members even more ways to be rewarded, World of Hyatt is offering members the opportunity to earn 500 Bonus Points for qualifying nights at EPISODE Hsinchu from November 1, 2022 to February 28, 2023, as part of World of Hyatt’s new hotel member offer. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About JdV by Hyatt A community for the spirited, the light-hearted, the young-at-heart, the JdV by Hyatt brand offers a collection of vibrant, independent hotels that are true reflections of the urban neighborhoods we call home. Embracing its namesake (joie de vivre), the JdV by Hyatt brand invites guests and locals alike to connect, live in the moment and celebrate the joy of life. Each hotel provides an experience that is inclusive in spirit and space, inviting all to make each stay yours truly. Follow @JDVHotels on Facebook, Instagram, and Twitter for news and updates. For more information, please visit www.jdvbyhyatt.com. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

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HOSPITALITY TRENDS

Competition for Leisure Guests Heats Up Between Hotels and Short-Term Rentals

AirDNA | November 15, 2022

A new joint report from hospitality data supplier STR and short-term rental analytics provider AirDNA shows that competition between short-term rentals and hotels has accelerated in the fight for leisure guests, with the price gap tightening and rental supply falling behind in urban markets.During the pandemic, the U.S. short-term rental sector used its supply flexibility to recover faster than hotels, especially in coastal and mountain destinations, pushing rentals' market share to a record 17% of total lodging in summer 2020. Hotels retargeted towards leisure guests to reclaim demand, focusing on urban areas, pushing short-term rentals' market share back to below its pre-pandemic trajectory. "During the pandemic, short-term rentals had an advantage over traditional hotels due to consumer perception of better COVID-19 safety, Now in 2022, hotels can compete on price and have claimed demand on key holidays where, pre-pandemic, they typically lost out on leisure travelers." -AirDNA Vice President of Research, Jamie Lane Hotels Lead in Cities In large cities, short-term rental supply contracted dramatically as demand dropped off in 2020, while government subsidies helped to reduce permanent closures of hotels. As urban demand began to recover in 2022, hotels were ready to accommodate travelers, while urban rental supply remains 17% below 2019. With strict regulations limiting short-term rentals in cities like New York and San Francisco, which both lost 25% of their pre-pandemic supply levels, supply is unlikely to fully recover in these areas. "Looking to the future, hotel supply will likely remain strongest in urban and suburban locations, with low development in coastal and rural areas due to higher barriers to entry, where short-term rentals will likely see more opportunity for growth," -STR's Vice President of Analytics Isaac Collazo. A new STR survey of more than 1,000 travelers shows that value for money is an important factor for rental guests, even more than hotel guests. Despite the perception that rentals are cheaper, in 2019, hotels and comparably-sized rentals were priced around the same, except in urban locations. In large cities, hotels were priced 42.9% higher than rentals, but that gap has closed to 26.6% in 2022. Hotels are now offering lower rates than rentals in all location types except urban and coastal resorts, where the difference is 10%. While rentals' market share is highest in coastal and mountain or lake destinations, in urban and suburban locations their share has flattened or declined. Rentals should continue to grow their market share, albeit at a slower pace than pre-pandemic, led by expansion in resorts and small towns less well-served by traditional hotels. About AirDNA AirDNA helps hosts, property managers, and investors succeed in the short-term vacation rental market by turning rental data into actionable analytics. The Denver-based company has tracked the daily performance of 10 million vacation rentals in 120,000 global markets since 2014 to provide real-time market insights. Their range of online and exportable reports offer a solution for everyone in the industry to analyze trends, price rentals, identify new investment opportunities, and benchmark performance. About STR STR provides premium data benchmarking, analytics and marketplace insights for the global hospitality industry. Founded in 1985, STR maintains a presence in 15 countries with a North American headquarters in Hendersonville, Tennessee, an international headquarters in London, and an Asia Pacific headquarters in Singapore. STR was acquired in October 2019 by CoStar Group, Inc. (NASDAQ: CSGP), the leading provider of commercial real estate information, analytics and online marketplaces.

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TRAVEL TECHNOLOGY,INDUSTRY OUTLOOK

Thales Reinforces its Border & Travel Offer With the New Multimodal Biometric Pod

Thales | December 07, 2022

The new Thales multimodal biometric pod is an efficient enrolment and identification solution that helps smoothly manage travelers’ border and immigration processes. The combination of ‘iris & face’ capture and recognition capacities enables a fast and secure enrolment and ID verification at borders. The pod features a modern design that perfectly suits the authority’s needs in highly secure environments. The travel industry and border security agencies have recognized the need to improve efficiency and overall traveler experience at border entry and exit points. For years, biometrics has been used by authorities to simplify traveler experiences at borders, speeding up people enrolment and ID checks such as the eGates or Entry-Exit Systems. With the Thales multimodal biometric pod, borders authorities can easily integrate automation into their processes, without compromising on passenger and employee security or on the confidentiality of the data exchanged as the solution offers ‘security and privacy by design’ parameters. Featuring a camera and a high-resolution LCD screen, the biometric pod is able to recognise pre-enrolled travelers’ iris and face at a distance of 0.5m and up to 1.5m with excellent accuracy. Boosted by AI, the solution captures dual iris and face in two seconds, leading to swifter operations and visibly shorter wait times . Thales biometric pods can be set at any borders checkpoint (airports, seaports, etc.) managing both the first traveler enrolment upon arrival and quick biometric checks whenever required (upon territory exit, internal flights etc). “The combination of biometric patterns applied to contactless authentication, is a sought-after solution for many stakeholders to address security, operational and convenience challenges. Thales relies on its in-house biometrics, border and smart travel expertise to design, develop and deliver top tier responsible biometric solutions to meet users’ expectations and authorities’ requirements”, -Youzec Kurp, VP Identity and Biometric Solutions at Thales. About Thales Thales (Euronext Paris: HO) is a global leader in advanced technologies, investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technologies – to build a confident future crucial for the development of our societies. The Group provides its customers – businesses, organizations and governments – in the defense, aeronautics, space, transport, and digital identity and security domains with solutions, services and products that help them fulfil their critical role, consideration for the individual being the driving force behind all decisions.Thales has 81,000 employees in 68 countries. In 2021, the Group generated sales of €16.2 billion.

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