Amadeus Looks at How Technology Will Shape Airports of the Future

ASIA Travel Tips | January 20, 2020

Growing traveler expectations, an ever-increasing number of passengers and a need for personalization means that more and more airports are beginning to prioritize frictionless travel. Plus, with so much competition for each passenger, the evolution and expansion of airline routes, and growth in non-aeronautical revenues, key players in the industry are rethinking how airports need to operate in the future.

Spotlight

To change behaviors businesses need to first identify and understand the key problems or challenges travelers face. Then these insights into traveler friction can be used to tweak travel programs to achieve better compliance and engagement – and to reduce the human cost of frequent travel.

Spotlight

To change behaviors businesses need to first identify and understand the key problems or challenges travelers face. Then these insights into traveler friction can be used to tweak travel programs to achieve better compliance and engagement – and to reduce the human cost of frequent travel.

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TRAVEL TECHNOLOGY

Chain of Trust Pilot Completed, using Digital Travel Credentials to facilitate a seamless travel experience

Entrust | September 07, 2022

Entrust has announced the successful conclusion of their participation in the Chain of Trust (CoT) Pilot, a six-month pilot project led by the Canada Border Services Agency (CBSA). CoT was tested between September 2021 and March 2022 and facilitated the border clearance of a small group of Canadian volunteer flight crew participants at Toronto Pearson International Airport. The program was operated by the CBSA in collaboration with partners, including Entrust, Face4 Systems, Factor Safe, Air Canada and the Greater Toronto Airport Authority (GTAA)To address increasing travel volumes while maintaining the safety and security of Canada’s border, the CBSA is exploring ways to provide self-service options for travelers and facilitate the free-flow of persons and goods through the international border clearance process. The CoT pilot project tested the use of innovative technology solutions to assess the effectiveness of automating the collection and verification of traveler information and the authentication of travel documents while reducing physical touch-points in the border clearance process. Launched amid pandemic-restricted travel in March 2021, the CoT Pilot was one of the world’s first use of the latest electronic passport technical standards. This technology delivered a high level of security at border crossings and interoperability with existing inspection systems to simplify and speed up passenger processing at busy travel hubs. “The Chain of Trust Pilot was one of the first to offer a real-world look at the future of travel, one that allows border services to focus their attention on higher risk situations and exceptions, and simplifies entry for low-risk travelers, Entrust is pleased to have had the opportunity to collaborate with the Government of Canada and all the partners in the Chain of Trust project. The project has proven its value and deepened our understanding of how digital transformation can evolve global travel.” -Gordon Wilson, Vice President, Identity Verification at Entrust. Demonstrating the Chain of Trust The innovative CoT Pilot allowed volunteer Air Canada flight crew participants to use a smartphone app to expedite re-entry into Canada at the Toronto Pearson International Airport. The program used identity verification technology from Entrust to confirm a traveler’s identity by positively associating them with their uploaded credential. The system leveraged information voluntarily provided in advance of arrival to enable early and continuous risk assessment. Individual participants used their personal mobile device to extract data electronically from their ePassport, create a digital profile, and store it within the secure storage on their device. These data elements were collected to facilitate identifying the individual and the authenticity of their ePassport. A selfie picture was taken and linked to that individual’s CoT app profile for future travel. The traveler’s verified credentials were then submitted to CBSA prior to border crossing. Customs declaration submission and assessment for border clearance were all processed through an orchestration layer. The traveler was guided through each step via personalized notifications sent to their smartphone. Border Services Officers participating in the pilot had visibility into traveler’s arrival status and could process travelers through a mobile app upon arrival in a seamless, touchless manner. The CoT ensures traveler privacy using Privacy by Design principles, and personally identifiable information (PII) is safeguarded through encryption during transmission to the government. No PII has been retained by any non-government project partner. This collaborative initiative was made possible by the Canadian Safety and Security Program (CSSP). Led by Defence Research and Development Canada, in partnership with Public Safety Canada, the CSSP fosters innovative scientific and technological solutions to Canada’s public safety and security challenges. The CBSA will take lessons learned from the CoT pilot project and use knowledge gained to advance its commitment to modernize existing border management policies, programs and technologies to a more efficient, sustainable, and innovative future state. About Entrust Corporation Entrust keeps the world moving safely by enabling trusted identities, payments and data protection. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, accessing e-government services or logging into corporate networks. Entrust offers an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. With more than 2,500 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.To learn more about Entrust Identity Verification Solutions, visit https://www.entrust.com/solutions/identity-verification.

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COMMERCIAL TRAVEL, AIRLINES AND AIRPORTS

United Airlines and Sabre renew global distribution agreement

Sabre Corporation | October 14, 2022

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider powering the global travel industry, announced the renewal of its multi-year distribution agreement with United Airlines. The long-term agreement ensures that Sabre-connected travel agents will have access to United's content globally while enabling the airline to extend its reach in Sabre's valuable network of global travel buyers and intermediaries. "We are happy to continue our relationship with Sabre and renew our distribution agreement to promote our growing portfolio of products and services through Sabre's travel marketplace," -Dave Bartels, vice president of revenue management & distribution at United Airlines. Under the new agreement, United will continue distributing its content to the large network of travel agents and corporations worldwide connected to Sabre's global distribution system (GDS). United and Sabre will continue to collaborate to deliver NDC-enabled capabilities supporting the airline's modern retailing vision. "We are delighted to continue our long-standing relationship with United Airlines. Together, we will collaborate on ways to leverage Sabre technology and solutions to help the airline achieve its vision for modern retailing, Our agreement underscores Sabre's commitment to meeting the unique needs of our airline customers while also meeting travel buyers' need for efficient end-to-end workflows, choice, and transparency." -Roshan Mendis, chief commercial officer, Sabre Travel Solutions Sabre continues to focus on developing new technology that supports retailing, distribution, and fulfillment solutions for travel suppliers, buyers and consumers to enjoy more relevant and comprehensive travel solutions. About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfillment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre's technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.

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DESTINATION AND TOURISM,HOSPITALITY TRENDS

EPISODE Hsinchu Officially Debuts as the First Hotel in the JdV by Hyatt Portfolio in Taiwan

Hyatt Hotels Corporation | November 22, 2022

Hyatt Hotels Corporation (NYSE: H) announced the official opening of EPISODE Hsinchu, marking the first hotel within the JdV by Hyatt portfolio in Taiwan and the debut of the Hotel EPISODE brand which delivers new experiences that match the unique rhythms of the modern lifestyle traveler."Modern travelers have outgrown the one-size-fits-all business versus leisure mindset, and in response, we created the Hotel EPISODE brand for that community. Our guests can fuse a day’s worth of collaborative work with new encounters that not only energize them, but also make time for true rest,” said Aaron Chan, Chairman of Riant Capital and creator of the Hotel EPISODE brand. Located along Taiwan’s northwestern coast, Hsinchu is about an hour’s drive from Taipei and 40 minutes from Taoyuan International Airport. The city is globally renowned for its Hsinchu Science Park – also known as the Silicon Valley of Taiwan, and is home to top science and technology-focused universities and research institutes. Aside from being a technology innovation hub, Hsinchu features ancient architectural and cultural landmarks such as Chenghuang Temple and East Gate as well as scenic attractions such as 18 Peaks Mountain Park and Siangshan Wetlands. The hotel is conveniently located adjacent to the main freeway exit and a short drive from the Hsinchu Science Park. Westwood Restaurant curated by Michelin-starred Chef Richie Lin Westwood is Hsinchu’s newest culinary destination, a modern California fusion bistro serving comfort food. With its 1930s Art Deco-inspired interiors and an island bar with a vintage LA vibe that takes center stage, Westwood is a great place to dine and imbibe. Every morning begins with Chef Richie Lin’s “Around the World” variety of Western and Asian breakfast bento, including California-style avocado pancakes, Scandinavian rye sourdough with smoked salmon, and Hsinchu rice noodles and guabao. SOCIAL, an all-access lounge for the community The hotel’s aptly named communal space, SOCIAL, is an “all-access” living room for in-house guests as well as anyone in the neighborhood to meet or celebrate. In addition to offering all-day complimentary snacks, refreshments and a daily happy hour, SOCIAL will regularly host comedy shows, movie nights, live musical performances and DJ sets, serving as a vibrant new platform in the city for play, creativity and discovery. Thoughtful In-room Amenities The pet-friendly hotel features 140 stylish rooms and suites, all of which come with fine comforts such as 400-thread-count sheets, Sealy premium pillowtop mattresses, sleep kits and luxurious bathroom amenities. For guests staying in the hotel’s most premium Loft Suites, a Dyson Supersonic hairdryer and a cocktail-making bar serving Aquagen sparkling water are among the joy-driven offerings. In-room bottled water for all guests is provided in reusable glass bottles, a first step in Hotel EPISODE brand’s commitment to be more environmentally conscious. Self-Check-In System Leveraging technology for more streamlined and efficient service, the hotel has introduced self-check-in kiosks with the goal of minimizing wait time at check-in. The traditional front desk has been replaced with a dedicated team of Experience Providers who offer personalized service to each guest. Embracing the brand’s namesake (joie de vivre), the JdV by Hyatt portfolio offers a collection of independent properties that are true reflections of the urban neighborhoods they call home, inviting guests and locals alike to connect and celebrate the joy of life while unwinding in spaces designed with distinctive personality. Special Opening Package Now Available to Book Enjoy a one-night stay with two Westwood breakfasts and set dinners (worth NT$1500) specially crafted by Chef Richie starting from NT$7,199. For more information, please visit the EPISODE Hsinchu website. To make a reservation, please contact 03-516-9311. World of Hyatt Gives Members 500 Reasons to Stay Somewhere New To provide World of Hyatt members even more ways to be rewarded, World of Hyatt is offering members the opportunity to earn 500 Bonus Points for qualifying nights at EPISODE Hsinchu from November 1, 2022 to February 28, 2023, as part of World of Hyatt’s new hotel member offer. Additional participating hotels and their offer stay periods can be found at worldofhyatt.com/newhotelbonus. No registration is required and members can earn on top of other offers. The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates. About JdV by Hyatt A community for the spirited, the light-hearted, the young-at-heart, the JdV by Hyatt brand offers a collection of vibrant, independent hotels that are true reflections of the urban neighborhoods we call home. Embracing its namesake (joie de vivre), the JdV by Hyatt brand invites guests and locals alike to connect, live in the moment and celebrate the joy of life. Each hotel provides an experience that is inclusive in spirit and space, inviting all to make each stay yours truly. Follow @JDVHotels on Facebook, Instagram, and Twitter for news and updates. For more information, please visit www.jdvbyhyatt.com. About Hyatt Hotels Corporation Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.

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