Amadeus Looks at How Technology Will Shape Airports of the Future

ASIA Travel Tips | January 20, 2020

Growing traveler expectations, an ever-increasing number of passengers and a need for personalization means that more and more airports are beginning to prioritize frictionless travel. Plus, with so much competition for each passenger, the evolution and expansion of airline routes, and growth in non-aeronautical revenues, key players in the industry are rethinking how airports need to operate in the future.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

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DESTINATION AND TOURISM,AIRLINES AND AIRPORTS

Cirium Reveals the Most Punctual Airlines and Airports of 2022

Cirium | January 05, 2023

Cirium's 2022 On-Time Performance rankings examine the world's top airports and airlines. This study honors the aviation industry's on-time performance. Cirium, a global aviation analytics leader, named Azul Airlines the best on-time airline for 2022. This week, the Cirium 2022 On-Time Performance Review came out. It is the world's standard for how well airlines and airports do. Last year, many airports and airlines had trouble with delays, disruptions, and insufficient resources. North America and Europe were significantly affected. However, Asia-Pacific is trying to break free from COVID's grip. As a result, many airports and airlines performed well despite the weather. Delta Air Lines won the Cirium Platinum Award for operational excellence for the second consecutive year. This award considers an airline's on-time record, operational complexity, and passenger flight disruption handling. Regional champions were Delta in North America, Thai AirAsia in Asia Pacific, Oman Air in the Middle East and Africa, Azul in Latin America, and Iberia in Europe. Haneda Airport turned out to be the world's best airport. An airport's departure time is considered on time if it's within 15 minutes. Cirium's 2022 On-Time Performance Review's top airlines and airports deserve praise for ramping up operations quickly after a pause. Delta Air Lines performed well in Cirium's 2022 On-Time Performance Review, bringing passengers to their destinations on time, while the sector improved in 2022. In 2022, airlines struggled to predict demand. Throughout the pandemic, they were discontented. Once the demand picked up, it reversed course in the face of new COVID variants. Last year, when the recovery started, airlines, airports, air navigation providers, and other parties were short on staff and resources. Delayed flights also caused problems. As the industry added staff, operations improved, and 2023 looks promising for the aviation industry. About Circum Cirium's analytics and data keep everything moving. It aids in the logical decision-making of travel agencies, aircraft producers, airports, airlines, and financial institutions, influencing the future of the travel industry while boosting revenues and enhancing client experiences. One of the tools RELX provides is Cirium. RELX is a leading global supplier of analytics and decision-making solutions based on information. REL, REN, and RELX are symbols for shares of RELX PLC on the London, Amsterdam, and New York stock markets, respectively.

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AIRLINES AND AIRPORTS

OAG Unveils Flight Status Alerts, a New View of Immediate Flight Changes

OAG | February 09, 2023

On February 8, 2023, OAG, a leading provider of travel data and analysis in the world, informed that it is launching its new Flight Status Alerts, which offer a unique perspective on rapid flight changes. OAG's Flight Info Platform currently offers a constant stream of flight schedule changes, while Flight Status Alerts integrate seamlessly into that system. As a result, OAG's clients, which include booking engines, travel and hospitality apps, airline apps, OTAs, metasearch, search engines, and flight tracking applications, may now benefit from the broadest possible coverage of flight information thanks to Flight Status Data and Flight Schedules. This powerful combination provides a flight window into crucial scheduling and status data – from the minute a flight is scheduled to the moment luggage hits the baggage belt and everything in between – in a way that has never been done before, making it a first of its type. This cutting-edge technology, powered by Microsoft's Azure Event Hub, enables OAG's Flight Info Platform to provide notifications with increased speed and scalability. It processes an average of forty updates per second and offers millions of real-time updates regarding various schedule changes and statuses. Some advantages of the flying window include - enhanced scalability and adaptability, new and better traveler experiences, and more customer loyalty. Phil Callow, CEO of OAG, expressed, "Data and insights are useless unless they can be seamlessly integrated with a business. Our platform solves this need by unlocking richer data to meet evolving travelers' experiences by giving our customers instant alerts across the entire flight lifecycle, from changes to flight numbers, departing and arrival times, carrier information and more." "As the future of travel continues to evolve, the market requires quick and easy access to what's happening on the ground and in the air to plan, inform and drive better customer experiences and operational outcomes," he concluded. (Source – Business Wire) About OAG OAG's data platform has driven aviation since 1929. Its travel data helps companies improve customer service and decision-making. Travel planning is better with its flight information network. Organizations can access data via the company's flexible platform. Its data helps companies increase income, expand operations, and improve client relations. It serves metasearch, IT startups, travel booking sites, international governments, global financial institutions, airlines, airports, and travel operators. UK-based OAG operates in the US, Singapore, Japan, China, and Lithuania.

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TRAVEL TECHNOLOGY

Plusgrade Announces Extensive Partnership with Airasia

Plusgrade | March 01, 2023

Plusgrade, an ancillary revenue solutions provider for the travel industry, announced its extensive partnership with AirAsia. This partnership would empower AirAsia customers to bid for upgrades and reservations for extra space and comfort. The travel industry is in progress, starting with the relaxation of the travel restrictions for the Asia-Pacific region in early 2023. Ancillary services are an excellent option for enhancing customer experience and revenue generation. They would help airline, rail, and hotel companies with travel returns so that the returns could even exceed those before the pandemic. Travelers are more interested in a streamlined travel experience for innovation and comfort, improving their journey. The ancillary services like upgrades and extra space beside their seats for flight reservations would make travel more pleasant. More space gives them an area to stretch and relax, and the upgrades allow travelers to avail of premium products and services that are generally out of reach. CEO of Plusgrade, Ken Harris, said, "We are thrilled to join forces with AirAsia to support them in driving meaningful ancillary revenue through incredible traveler experiences." He added, "We look forward to supporting AirAsia as they continue to innovate and develop new products and services for their customers, and to expanding our footprint in the thriving APAC region." (Source – Cision PR Newswire) Group Chief Commercial Officer of AirAsia, Ms. Karen Chan said, "This collaboration will enable us to offer more passengers the chance to access our premium products and services, such as our award-winning premium flatbeds or hot seats with extra legroom. We are confident that our guests will love this innovative and seamless way to enhance their travel experience." (Source – Cision PR Newswire) About Plusgrade Headquartered in Montreal, Quebec, Plusgrade, an IT consulting and services provider for the travel industry, offers solutions for ancillary revenue powerhouse, upsell, merchandising, and revenue upgrade platforms for the airline industry worldwide. It assists airline, hospitality, passenger rail, cruise, and financial services companies with revenue generation through excellent customer experience. Its ancillary revenue powerhouse generates massive revenue in a single new revenue opportunity in its platform for its partners. In addition, it enhances travel experiences for its partners' passengers and guests. Finally, its premium upgrade bidding accelerates return on unsold premium inventory for an engaging and effortless customer journey.

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