Arbitrip adds price monitoring feature

Buying Business Travel | September 17, 2019

Hotel booking platform Arbitrip has launched a new price monitoring feature that automatically re-books rooms if the rate has decreased.The company offers the service as a free, built-in feature. Once a reservation is made, the platform monitors the price and automatically re-books if a lower rate or better room becomes available.Arbitrip uses machine learning algorithms to study user preferences and booking requirements to individually match each hotel reservation. The company said travel managers can then choose the property based on previous business traveller reviews then pay and track all bookings throughout their company through a central dashboard.

Spotlight

Metasearch is a critical component in the online hotel marketing and distribution landscape, with more than 94% of online travelers ¹choosing metasearch when booking accommodation online. This translates into millions of searches that give leading metasearch platforms,
such as trivago, an enormous amount of data about traveler behavior

Spotlight

Metasearch is a critical component in the online hotel marketing and distribution landscape, with more than 94% of online travelers ¹choosing metasearch when booking accommodation online. This translates into millions of searches that give leading metasearch platforms,
such as trivago, an enormous amount of data about traveler behavior

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DESTINATION AND TOURISM, INDUSTRY OUTLOOK

Trip.com Group becomes a member of the Global Sustainable Tourism Council

Trip.com Group | October 17, 2022

Trip.com Group has officially joined the Global Sustainable Tourism Council's (GSTC) global network as a member. Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services.Trip.com Group's mission to 'pursue the perfect trip for a better world' focuses the Group's efforts on improving the communities and lives of the people they serve, and drives their commitment to being a more responsible industry leader. To fulfill this mission, earlier this year Trip.com Group announced its green tourism goals, covering three key areas: to launch over 10,000 low-carbon travel products; to promote sustainable travel and engage 100 million travellers in low-carbon practices; and aim to further reduce carbon emissions across its own operations. In order to delve into consumer sentiment on sustainable travel and share findings with the industry, Trip.com Group conducted a survey that gathered responses from over 7,700 travellers from 11 markets. Trip.com Group's Sustainable Travel Consumer Report 2022 revealed that almost eight in 10 (78.7%) travellers recognise the importance of sustainable travel. The Report also found that the COVID-19 pandemic has been a major driver behind increased consumer awareness of their travels' impact on the planet, with 67.7% of travellers now open to paying more for sustainable options. To meet increased demand for sustainable travel options, the Group's consumer brand Trip.com launched its CHOOOSE carbon offsetting option for travellers to offset their flights' Co2 emissions. This program allows customers to address their flight emissions by supporting a portfolio of trusted high-impact climate projects in line with the UN Sustainable Development Goals. As a member of the GSTC, Trip.com Group will support the GSTC mission to promote sustainable tourism standards in the travel & tourism sector. Being a GSTC member allows Trip.com Group to participate in GSTC's global network, contributing to the important work of the GSTC in promoting the widespread adoption of universal sustainable tourism principles. At Trip.com Group, we believe we can only solve big issues by working with our peers from across the industry. This is why we are very excited to become a member of the GSTC, joining their global community to collaborate on sustainable travel initiatives that contribute towards a more sustainable future," said Jane Sun, Chief Executive Officer of Trip.com Group. "We at GSTC are delighted to welcome Trip.com Group and all its powerful brands as a member of our growing community of members. Their power in the marketplace can deliver much in the way of more sustainable forms of tourism being made available to more travelers throughout the world, and we look forward to partnering in those efforts," -Randy Durband, Chief Executive Officer of GSTC. About Trip.com Group Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar with the mission to pursue the perfect trip for a better world. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services. Trip.com Group technology enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the vision "to be the world's leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveler". About the GSTC The Global Sustainable Tourism Council® (GSTC®) establishes and manages global sustainable standards, known as the GSTC Criteria. There are two sets: Destination Criteria for public policy-makers and destination managers, and Industry Criteria for hotels and tour operators. They are arranged in four pillars: (A) Sustainable management; (B) Socioeconomic impacts; (C) Cultural impacts; and (D) Environmental impacts (including consumption of resources, reducing pollution, and conserving biodiversity and landscapes). Since tourism destinations each have their own culture, environment, customs, and laws, the Criteria are designed to be adapted to local conditions and supplemented by additional criteria for the specific location and activity. The GSTC Criteria form the foundation for GSTC's assurance role for Certification Bodies that certify hotels/accommodations, tour operators, and destinations as having sustainable policies and practices in place. GSTC does not directly certify any products or services, but provides accreditation to those that do. The GSTC is an independent and neutral USA-registered 501(c)3 non-profit organization that represents a diverse and global membership, including national and provincial governments, leading travel companies, hotels, tour operators, NGOs, individuals and communities – all striving to achieve best practices in sustainable tourism.

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TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

American Express and Cvent Team Up to Make Virtual Payments More Seamless

AMERICAN EXPRESS | October 20, 2022

American Express® (NYSE: AXP) and Cvent® (Nasdaq: CVT), a market-leading meetings, events, and hospitality technology provider, introduced enhanced features to the Cvent Event Marketing & Management platform that further expand virtual payment capabilities, leveraging American Express’ integrated budget management and payment automation solutions.The enhanced features provide a seamless meetings & events (M&E) payment experience for American Express Corporate Meeting Card and vPayment clients using the Cvent Event Marketing & Management platform, by: Streamlining onboarding and improving the user experience, including a step-by-step escalation process to provide additional support Simplifying M&E expense allocation with American Express @ Work Reconciliation®, a free 24/7 tool that eases the invoicing process Increasing virtual funding account options with vPayment, an American Express® payment solution that assigns a single-use account number to each transaction to help increase billing efficiency, expected to be available in the US and UK late 2022 Incorporating an automated reconciliation process, providing users with greater budget visibility, more audit controls, and better data consistency, expected to be available early in 2023 “As large companies increasingly look to bring people back together for client events or internal gatherings, they want more simplification, efficiency and automation, and managing their budgets has become more important, That’s why we partnered with Cvent to deliver an enhanced virtual payment and automation solution that helps provide a seamless user experience and better serves our clients’ needs.” -Dean Henry, Executive Vice President, Global Business Financing, Payments & Digital Experiences at American Express According to the new American Express Meeting & Events Trendex1, 97% of corporate event planners believe company events and meetings are equally or more important compared to pre-pandemic, with about three-fourths (74%) saying they expect their 2023 meetings and events budget to increase. While over eight in ten (81%) planners are already using an automated payment process, 82% say they plan to further automate their payment processes within the next six months. Looking deeper into the main attributes corporate event planners are looking for in a spend management software platform, the top five are: Simple user experience (50%) Enhanced security (48%) One integrated meeting & expense budget platform (39%) Greater budget visibility (37%) Automated end-to-end reconciliation (37%) Since 2018, American Express and Cvent’s virtual payments integration has allowed event managers to pay suppliers and manage meetings and events budgets with American Express virtual account numbers via the Cvent Event Marketing & Management platform. These new American Express and Cvent enhancements aim to address growing needs as companies continue to reimagine what returning to the office, M&E planning, and business travel look like. “Capturing actual meetings and events spend has long been an organizational pain-point with cumbersome invoices, manual spreadsheets, and siloed processes – which ultimately leads to decreased visibility and reduced budget control, For over two decades, Cvent has helped thousands of companies gain greater control over these expenditures, and with our American Express® payment enhancements, organizations can streamline their payment and reconciliation processes to deliver greater visibility and insights into their total meeting and event spend. In today’s environment, controlling costs is essential for event programs to maximize ROI and prove their value to the organization.” -Anil Punyapu, Cvent Senior Vice President of Sales METHODOLOGY 1The Morning Consult poll was conducted between September 1-September 5, 2022 among a sample of 305 Corporate Meeting Planners & Event Organizers employed full time or part time, with one of their main responsibilities including organizing/planning/marketing events. The interviews were conducted online. Results from the full survey have a margin of error of plus or minus 6 percentage points. ABOUT AMERICAN EXPRESS American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com and connect with us on facebook.com/americanexpress, instagram.com/americanexpress, linkedin.com/company/american-express, twitter.com/americanexpress, and youtube.com/americanexpress. Key links to products, services and corporate responsibility information: personal cards, business cards, travel services, gift cards, prepaid cards, merchant services, Accertify, Kabbage, Resy, corporate card, business travel, diversity and inclusion, corporate responsibility and Environmental, Social, and Governance reports. ABOUT CVENT Cvent Holding Corp. (Nasdaq: CVT), is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and approximately 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform and offers a global marketplace where event professionals collaborate with venues to create engaging, impactful experiences. Cvent is headquartered in Tysons, Virginia, just outside of Washington D.C., and has additional offices around the world to support its growing global customer base. The comprehensive Cvent event marketing and management platform offers software solutions to event organizers and marketers for online event registration, venue selection, event marketing and management, virtual and onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the event management process and maximize the impact of in-person, virtual, and hybrid events. Hotels and venues use Cvent’s supplier and venue solutions to win more group and corporate travel business through Cvent’s sourcing platforms. Cvent solutions optimize the event management value chain and have enabled clients around the world to manage millions of meetings and events. For more information, please visit Cvent.com.

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DESTINATION AND TOURISM, HOSPITALITY TRENDS

Guesty Announces Acquisition of YieldPlanet, a Hotel-Focused Revenue & Distribution Management Platform, and the launch of Guesty Distribution Hub

Guesty | September 15, 2022

Guesty, the leading property management platform for the short-term rental and hospitality industry, announced the acquisition of hotel-focused revenue and distribution platform, YieldPlanet. The acquisition expands Guesty's offerings and capabilities for traditional hotels, with YieldPlanet's technology integrated within the Guesty platform. Unveiling a new Guesty Distribution Hub, the platform will add direct OTA connections with Hopper, Trip.com, Marriott Homes & Villas and Google's Hotel & Vacation Rental Search Products, and will allow hospitality operators to manage a classic hotel repertoire, revenue and vacation rental offerings from one dashboard. The YieldPlanet acquisition and launch of Guesty Distribution Hub comes upon the heels of Guesty's recent $170 million funding round, from top-tier investors Apax Digital Funds, MSD Partners and Sixth Street Growth, with existing investors Viola Growth and Flashpoint also participating. The capital signals investor confidence in the continued growth of the travel and alternative accommodation industry, and is an endorsement of Guesty's pioneering technology, long-term strategy and position as market leader in the hospitality and property management software sector. With PMCs competing for diverse consumers and travel personas seeking every accommodation under the sun, we are thrilled to offer additional distribution for our Guesty users through direct integration of YieldPlanet and the formation of the Guesty Distribution Hub," says Yair Holtzer, VP of Strategy at Guesty. "Guesty will offer direct integration with Hopper, Trip.com, Marriott Homes & Villas and Google's suite of Travel Search products, joining our already impressive OTA integration with Airbnb, Booking.com, Vrbo, Expedia, Tripadvisor, Agoda, and misterb&b. We will also maintain additional integrations through our valued partnerships. The product enhancements solidify Guesty's status as the leading flexible Property Management Platform. Guesty Distribution Hub is the first ever fully holistic hospitality distribution solution. Guesty customers will now access hundreds of hotel and short-term rental distribution channels (Booking Engine, Metasearch, OTA, and GDS), along with integrated financial tools from one dashboard. "Joining forces with Guesty marks an exciting new chapter for YieldPlanet, allowing us to strengthen and scale our revenue and channel management solutions, We will continue to grow YieldPlanet and will now offer direct distribution from within Guesty's platform, offering their clients exciting new opportunities to grow and expand their businesses." -Claudio Limacher, CEO of YieldPlanet. YieldPlanet's technology, expertise, R&D team, and hotel-focus were a natural fit to join the Guesty family and continue our long-term goal to become the one-stop shop for the hospitality and short-term rental ecosystem," says Amiad Soto, CEO & Co-Founder of Guesty. "YieldPlanet's technology within the Guesty platform, offers best-in-class revenue management, along with its price optimizer product for hotels. Our customers now have access to the widest distribution options on the market from one single dashboard. About Guesty: Guesty is the world's leading property management platform for the short-term, vacation rental and hospitality industry. Serving everyone from hosts to hotel brands, customers utilize Guesty's platform and solutions to centralize their reservations, guest communication, operational tasks, cleaning management and more across all the major booking OTA channels, including Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Agoda, direct booking websites and more. With 14 offices serving customers worldwide, Guesty empowers hospitality operators to save time and resources so that they can focus on maximizing occupancy, ensuring a great guest experience, and growing their business. About YieldPlanet: YieldPlanet is a SaaS provider delivering travel technology solutions for revenue and distribution management. The company's easy-to-use solutions synchronize with property management software to provide a single point of control for channels, reducing labor time, administrative cost and increasing distribution. The company services more than 4,000 clients in over 85 countries around the world, with offices in Spain, Switzerland and Poland.

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