BCD Travel launches new digital platform

Buying Business Travel | September 30, 2019

BCD Travel has released Connect, a “digital engagement platform” that enables peer collaboration and provides access to training material and industry information.Connect provides the TMC’s customers with community discussion groups, as well as information on programme best practices, product updates and case studies. It also features proprietary research, industry trends, support and account details.Yannis Karmis, senior VP of product planning and innovation for BCD Travel, said: “At BCD Travel we do more than manage travel programmes. We serve as a trusted advisor to our customers. Connect will give our customers a dynamic digital environment in which to interact with BCD programme optimisation and technology experts, peers with shared interests and provide information and guidance on our various products and solutions.

Spotlight

For the first time, SITA has surveyed airline plans for emerging tech such as robots and virtual reality to improve the passenger journey over the next ten years.

Spotlight

For the first time, SITA has surveyed airline plans for emerging tech such as robots and virtual reality to improve the passenger journey over the next ten years.

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TRAVEL TECHNOLOGY

HRS Offering Advanced Procurement Consulting and Technology to Hotels to Support Expedited RFP Response for Returning Corporate Volume

HRS | August 01, 2022

HRS, the leading global corporate travel and payment technology platform, announced the offering of its full range of consulting services to the hotel community in the coming months to support a revitalized corporate lodging ecosystem. Beyond data-driven consultation that reflects the hotel priorities of its corporate clients, HRS automation gives hotel sales teams the ability to access and more efficiently bid for corporate volume – all at a time when more corporate programs are using the RFP process to negotiate not only rates, but other elements vital to business travelers as they get back on the road.HRS, playing its part to facilitate corporate lodging’s recovery, is offering this unique package of localized consulting, unlimited bid refinement and RFP support at no charge to the hotel community. Among its growing client base, HRS works with 35 percent of Fortune 500 companies on their hotel programs. “It’s a new time for hotel corporate sales leaders. Travel patterns and dynamics are different, as are the definitions of 'travel' and 'workspace' for corporations, With volume rebounding and companies honing in on regional and national projections, married with the reality of diminished resources at many hotels, HRS is stepping up to help facilitate more opportunities for hotels to bid. Our unbiased RFP technology, data-driven analysis, and experts on the ground in key markets stand ready to help relevant hoteliers compete for these room nights.” -Lukasz Dabrowski, HRS’ senior vice president of global supplier relations. Optimized Tools Help Hoteliers Analyze & Refine Corporate Volume Bids HRS technology – with elements built specifically to aid hotels as they contend for corporate volume – is especially helpful for hoteliers at a time when companies are increasing their submission of RFPs and hotel sales teams are being re-built in the wake of the pandemic. In this fluid environment, it allows hoteliers 24x7 access to refine, revise and re-submit bid terms – all at no cost – as appropriate during the negotiation window. Other time-saving highlights include: Optimized bid submission processes that illustrate the progress towards completion of the submission, mandatory elements, and more Ability to anonymously view elements of competing hotel bids Multiple pre-filled fields in RFPs, reducing the time it takes for hoteliers to respond Simplified user-flow that addresses evolving corporate requests Efficient avenues to address the convergence of RFPs for different segments Transformative Attribute-Based Lodging Procurement, as Priorities and Process Have Evolved As new patterns come to light in the nascent post-pandemic corporate lodging arena, HRS is combining the buying concepts for transient, group, meetings and new Longstay segments to showcase the totality of anticipated client spend. Reflecting the new priorities of corporations – ranging beyond simple rates and amenities – HRS is helping hoteliers align with the most important elements of modern corporate hotel programs. This is particularly vital given the unforeseen elements impacting corporate travel procurement in varying locations, including items such as pandemic outbreaks, political instability, environmental changes and weather-related catastrophes. The “5S framework,” introduced by HRS in 2021, has proven effective in capturing the evolving scope of new requirements from the vast majority of corporate hotel programs. HRS is educating its hotel partners about the 5S framework and how addressing these elements on an ongoing basis can help hoteliers win more recurring volume. The 5S framework covers: Safety Satisfaction Savings Sustainability Security HRS is committed to working transparently with corporations and hotels to drive more automated, expedient negotiations, concludes Dabrowski. There is no longer a 'RFP Season' per se. Instead, automation is driving shortened four-week cycles that allow corporations to be nimbler and more targeted in their procurement activities all year long. Mix that in with prioritized hygiene and sustainability requirements, and hotels are competing in a totally transformed procurement process. About HRS HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery. Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction. HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations. Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers. More information at www.hrs.com/enterprise.

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DESTINATION AND TOURISM

Arch RoamRight Selected by Trek Travel as Travel Insurance Provider

Trek Travel | July 28, 2022

Arch RoamRight Travel Insurance today announced that Trek Travel, a leading luxury cycling vacations tour operator in North America, has selected Arch RoamRight as its primary travel insurance provider.Trek Travel customers now have access to Arch RoamRight’s travel insurance protection plan and award-winning customer service and claims teams when they book through Trek Travel. Arch RoamRight’s plans offer protection against financial losses caused by trip cancellations and interruptions, coverage for baggage and personal effects, and 24/7 global travel and medical emergency assistance. “Adventure travel continues to grow as more travelers wish to create lifetime memories and experiences, We’re pleased to offer our travel protection through Trek Travel, providing our excellent travel insurance to their valued customers.” -Cory Sobczyk, Vice President of Business Development, Arch RoamRight Trek Travel guests interested in purchasing Arch RoamRight’s travel insurance to help protect their travel plans can work with their trained trip consultants to understand and purchase coverage that meets their specific travel needs. “We’re thrilled to be working with Arch RoamRight as they have demonstrated a track record of exemplary customer service, technology innovation and responsiveness,” said Rich Snodsmith, Director of Sales for Trek Travel. “Our partnership with Arch RoamRight provides our travelers with confidence, knowing that they are protected if an unexpected event happens that prevents them from going on their trip, or an unfortunate mishap occurs during their trip.” About Arch RoamRight Arch RoamRight (www.RoamRight.com) is the co-branding of Arch and RoamRight® marks used by Arch Insurance Company to market its travel insurance that insures U.S. residents traveling around the world. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, Arch RoamRightTM is an industry leader in innovation and technological solutions. In 2021, Arch RoamRight won multiple American Business Awards® and was named one of the Best in Travel Insurance for 2021 by Money.com. About Trek Travel Trek Travel provides cycling vacations of a lifetime in the world’s most beautiful destinations. From luxury experiences to easygoing self-guided adventures, the bike tour brand has a trip for every rider out there. Their trips include the use of award-winning Trek bicycles, including e-bikes, so you can ride the best routes with the best gear. Trek Travel has been crafting unforgettable cycling vacations for 20 years, and was most recently recognized by Travel + Leisure’s World’s Best Awards 2022 as one of the top tour operators in the world.

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TRAVEL TECHNOLOGY

RMS North America Launches “Solonis”, a Hotel-Dedicated Platform

RMS North America | June 02, 2022

On June 1, RMS North America introduced Solonis, a cloud-based, modern property management system built exclusively for the hotel industry. This launch is the first brand expansion of RMS. Solonis was created and crafted by a team of hospitality and business intelligence professionals with more than 35 years of experience in the industry. It assists property owners in increasing occupancy, offering a better customer experience, and optimize revenue. “The hospitality industry has been burdened by outdated, overly complicated systems for too long – that’s why we created a PMS that works for properties today and readies them for whatever the future holds,At Solonis, we’re uniquely positioned to solve these industry challenges because we balance innovative solutions with human connection, the cornerstone of hospitality. The result is smarter property management that’s seamless and intuitive.” -Reza Paydar, CEO, Solonis. Solonis will empower properties to adapt to changing guest behavior and expectations, position themselves for success in a technology-driven era of travel, and support revenue operations as the industry continues to recover, continued Paydar. We believe Solonis supports these goals in a way that no other vendor has before, and we’re eager to make these lasting improvements across the hospitality ecosystem. Solonis offers a single solution for every aspect of property management. Staff and property managers can benefit from Solonis’ features that include: Dynamic pricing functionality to maximize profit and occupancy Revenue and expense flow systems for complex property management Guest marketing and communication features like text and chat An internet booking engine integrated with property management features Guest empowerment tools to manage payment, communication, and check-in/check-out Customizable BI-propelled dashboard with real-time operations data From June 27-30, the Solonis team will exhibit the new solution at HITEC Orlando (booth 215). Attendees can learn about the property management system’s channel management, booking engine, mobile-first capabilities and business intelligence by scheduling a demo on Solonis’ official website.

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