AIRLINES AND AIRPORTS
Volotea | January 14, 2022
Navitaire and Volotea, the airline of Europe’s small and mid-sized cities, achieved an important milestone in their accelerated journey to the public cloud. Volotea is the first Navitaire airline customer to migrate its entire digital-first airline reservations and retailing platform, New Skies®, to Microsoft Azure. Navitaire, an Amadeus company, provides technology and business solutions to the airline industry, powering more than 60 of the world’s leading low-cost and hybrid carriers today.For Volotea, the New Skies platform migration to Azure positions the airline to become a data-driven airline, plus enable greater innovation and higher growth via personalized digital experiences. New Skies joins Volotea’s other integrated solutions from Navitaire operating on Azure, including its Digital Platform, payments engine and SkyLedger® revenue accounting platform. Volotea is the first of Navitaire’s customers to move its Navitaire solutions portfolio to Azure.
With the successful migration of Volotea’s full New Skies platform to Azure, Navitaire delivers on its mission to leverage the cloud to enable greater innovation, scalability, security and performance. The move lets Navitaire execute key cloud strategies to improve its operational capabilities with enhanced abilities to dynamically scale, automate resiliency and unlock richer operational insights through on-demand information and optimization. Navitaire migrated its Digital Platform, NDC Gateway, rich telemetry portal and data streaming services to Azure in early 2021.
“Our goal is to enable passengers with a seamless end-to-end experience. For us, migrating New Skies to Microsoft Azure will allow Volotea to stay ahead in innovation, to improve our data-driven strategy, and ultimately to achieve best-in-class personalized digital experience to our customers,Our digital evolution roadmap aims to be more agile and improve the efficiency of our operations. By building on Navitaire’s cloud services, we are becoming more competitive in providing the best response to travelers' demands,”
-Alex de Jesús, Volotea’s Chief Experience Officer.
“Volotea is a progressive airline that shares our focus on leveraging modern technology to drive sustainable growth and engaging travel experiences, making them an excellent partner to attain this major landmark in airline technology,We believe New Skies is the first large-scale full reservations retailing and digital platform to operate fully in the public cloud. We’re thrilled to usher in a new era in the industry with our fellow visionaries at Volotea, and to offer more cloud-enabled benefits to all Navitaire airline customers in the future.”
-David P. Evans, Navitaire CEO
Kyle Stromberg, Navitaire’s Chief Technology Officer added, Operating our full New Skies reservations platform in the public cloud marks a pivotal moment in Navitaire’s cloud journey. We’re already building on this success and are truly excited about the new possibilities that cloud technology can enable for Navitaire and its customers going forward. Leveraging this powerful foundation lets us further modernize our platforms and applications by incorporating greater cloud-enabled capabilities such as world-class big data, AI and machine learning to help deliver more value to our airline customers.
Volotea was founded in 2011 by Carlos Munoz and Lázaro Ros, previously founders of Vueling, and is one of the fastest-growing independent airlines in Europe, increasing year-on-year its fleet, routes served, and seats offered. Since its start, Volotea has carried more than 35 million passengers across Europe.
Volotea is based in 18 European small and mid-sized capitals: Alghero, Asturias, Athens, Bilbao, Bordeaux, Cagliari, Genoa, Hamburg, Lyon, Marseille, Nantes, Naples, Olbia, Palermo, Strasbourg, Toulouse, Venice and Verona. Volotea serves more than 100 cities across 15 countries including Algeria which will be launched in December, from France.
Volotea is becoming a full Airbus carrier in 2021, by renewing part of its fleet with aircraft from the European manufacturer. The airline, which had planned to perform this fleet unification in 2023, has advanced its plans in order to improve its cost base over the next 2-3 years and increase its network offering, with aircraft that have a higher capacity and a longer flying range.
The airline has operated a fleet of 40 aircraft in summer 2021 versus 36 in 2019. In terms of volume, Volotea and has increased its seat capacity by up to 111% compared to summer 2019.
Volotea employs more than 1,350 people across Europe and, compared to its competitors, was the busiest airline in Summer 2020 in terms of load factor, operations and customer satisfaction.
Volotea was elected "Europe's Leading Low-cost Airline" at the World Travel Awards 2021, the industry's most prestigious awards recognizing excellence in the transportation and tourism industry worldwide.
Between June and September, the airline operated a total of 85 new routes and put 3.2 million tickets on sale, demonstrating its dynamism. In October, the airline also won the tender to operate 6 new routes in Italy, connecting Sardinia with Rome Fiumicino and Milan Linate. Volotea also announced the opening of a third Sardinian base in Alghero, in addition to those in Cagliari and Olbia.
Navitaire (www.navitaire.com), an Amadeus company, delivers industry-leading technology services supporting growth, profitability, and innovation to more than 60 airlines and rail companies worldwide, carrying a total of 819 million annual passengers in 2019, including many of the world’s most successful low-cost and hybrid airlines. Navitaire offers a full suite of proven solutions focused on revenue generation and streamlining costs in reservations, ancillary sales, loyalty, revenue accounting, and business intelligence. Navitaire has offices in North America, Europe, Asia, and Australia, and is a wholly owned subsidiary of the Amadeus Group. Learn more about Navitaire’s industry leadership in shaping the world of travel at www.navitaire.com.
Navitaire’s New Skies reservations solution is a cloud-enabled digital, e-commerce-first airline platform with comprehensive retailing, analytics, and passenger personalization tools. The solution is designed for efficiency, using a single record approach that manages both the offer and the order throughout the passenger lifecycle. Real-time data for on-demand decision-making and omnichannel processing are hallmarks of New Skies, which are leveraged extensively by airlines with clear industry leadership in innovation.
IHG Hotels &Resorts | January 20, 2022
When the world hit pause on travel, IHG Hotels & Resorts saw an opportunity to reconnect and learn from its guests and owners. The company made big, bold investments, transforming its portfolio with exciting brands and creating richer experiences – all under a fresh IHG Hotels & Resorts masterbrand.
As guests embark on a new era of travel and the industry continues to recover, the company turns to its pioneering loyalty program and is making one of its most significant investments to date.Over the last few years, IHG Rewards has continued to evolve to meet the needs of current and future members. World-class partnerships, such as exclusive stays with Mr & Mrs Smith, a growing brand portfolio, and dynamic Reward Night pricing have given guests greater value and flexibility.
Today, IHG Rewards, the industry's first and one of world's largest hotel loyalty programs, is sharing the first of many changes that will be introduced in the coming months. The new tier and bonus point earning structure – which will go live during March – is designed to help members earn more points faster and have more ways to use them than ever before. These changes, the first in a series of enhancements, include:
Introducing a new Gold Elite tier starting at 20 nights, with an industry-leading 40% bonus point structure
Renaming of the 'Spire Elite' tier to 'Diamond Elite' to simplify member recognition and understanding of our highest tier, which will retain our best-in-class 100% bonus point structure
Improving bonus point earn levels across all other Elite tiers
"If there's anything that has united the world in the last two years, it's the realization that no virtual platform can replicate the value of travel and making memories with those we love. Travel is its own biggest reward, and that's really at the heart of what we're doing with our loyalty program. Each time our members choose to stay at our hotels, we are increasing their opportunity to travel more, experience more, and reap benefits they won't get anywhere else. Our distinct portfolio of brands recognizes no two travelers are the same, helping guests and members make the right decision for all their travel needs."
-Keith Barr, Chief Executive Officer, IHG Hotels & Resorts
We've made a lot of developments in the loyalty space over the years, but travel and hospitality have evolved considerably, and our guests' needs are changing. These changes are just the start as we prepare to fully relaunch a truly transformed program later this year. We'll continue elevating and enhancing our loyalty offerings with iconic brand partnerships and extensions, tailored experiences for our customers, enhanced benefits and so much more."
IHG Rewards members' stays beginning January 1, 2022 will count toward the new-and-improved status when the program launches. To learn more, please visit ihg.com/newrewards.
About IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG,NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 17 hotel brands and IHG Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in more than 100 countries, and a further 1,800 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco Hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG Rewards. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.
FocusPoint International | June 16, 2022
On June 15, FocusPoint International, a market-leading global assistance company, announced launch of its CAP Tripside Assistance (CAP) service plan at their recent ribbon-cutting ceremony inaugurating their new 22, 000 square foot South Florida headquarters and Crisis Response Center (CRC) located in Plantation, Fla.
The launch of this domestic travel protection package under CAP for vacations and excursions for Americans traveling within the USA is a result of the success of their international service plan. CAP offers advanced, international and domestic travel assistance and immediate response to stranded, in-crisis travelers
or those encountering merely the threat of crisis.
“Our goal is simple: to encourage international and domestic travel, and give peace of mind and security that allows our customers to enjoy the moment, create memories, and connect with the cultures and places they’ve planned for, We’ve long enjoyed success in servicing corporations and are now in a position to expand our market share by reaching leisure consumers all around the globe.”
-Greg Pearson, founder and CEO of FocusPoint International and CAP
CAP is fully indemnified by Lloyd’s of London. It is a full-service international and domestic travel protection for Americans traveling within the USA. It provides medical, and security assistance plans to cover different situations, either for short or extended periods, including, but not limited to:
24/7 unlimited live assistance with the Crisis Response Center (CRC) Assistance Hotline
Destination-based health, safety and security information via the CAP Advantage app
Home hospital of choice medical evacuations
Referrals to medical and legal experts, language interpreters, legal services, and prescription advice and assistance
Security evacuation services due to riots, strikes, civil commotion and more
Vehicle return for those requiring immediate evacuation back to their country of origin
Support for lost luggage or critical documents such as passports or visas
Hospital-to-hospital transfers and mandatory quarantine expense coverage due to COVID-19
Mortal remains repatriation services to your country of origin
FocusPoint was founded in 2011 and has served over 13 million customers across its network. It has been the choice of corporations, their C-suites, government dignitaries and other entities. They have 19 offices on five different continents and over 5, 000 proprietary and affiliate personnel in medical, security and crisis services.