DESTINATION AND TOURISM
Cloudbeds, Riparide | September 21, 2021
Cloudbeds, the hospitality industry’s fastest-growing technology provider for independent properties worldwide, today announced a partnership with Riparide, the leading Australian outdoor adventure accommodation booking site. The collaboration provides hospitality owner-hosts access to distribute their unique accommodations to Riparide using the award-winning Cloudbeds Hospitality Platform.
“My property is unique and the distribution through Riparide provides me access to the perfect distribution platform reaching the kind of guests that appreciate the type of property we offer. With the connection to Cloudbeds, I can now have peace of mind knowing that all information seamlessly integrates between both my property system and Riparide,” says Monique Easton, Owner-Creators of The Eastern Thredbo Village.
During the pandemic, Riparide became popular with Australians seeking to get away from urban environments to enjoy the beauty of the vast Australian bush and stunning coastlines. Riparide guests who book accommodation are encouraged to journal and photograph authentic experiences about their adventure and accommodation and share them on the Riparide site. These stories are shared with guests, new and existing, to grow the community and the platform.
“Our customers have now experienced over 10,000 moments of fulfillment through their Riparide escapes, through our partnerships with our incredible host community. As we grow into new regions across the globe, we’re thrilled to have Cloudbeds make the experience of hosting adventure travelers simple and low effort for our hosts today and into the future,” explains Nate Sampimon, CEO of Riparide.
“Our partnership with Riparide is part of Cloudbeds’ strategy to ensure our customers have access to an extensive variety of distribution channels, especially those focused on domestic leisure travel,” says Sebastien Leitner, VP of Partnership for Cloudbeds. “Domestic travel channels will be critical for the industry’s recovery as international and business travel remains restricted.”
Founded in 2012, Cloudbeds is the hospitality industry’s fastest-growing technology provider, serving a global clientele of 22,000+ independent properties across 157 countries. Its award-winning Cloudbeds Hospitality Platform seamlessly combines operations, revenue, distribution, and growth marketing tools with a marketplace of third-party integrations to help hoteliers and hosts grow revenue, streamline operations, and deliver memorable guest experiences.
Our purpose at Riparide is to inspire people to unplug from modern-day trappings and head outdoors in search of fulfilling moments. Seek out a beautiful waterfall, step out of a cabin into the wilderness, paddle out for a morning surf or abseil down a cliff face. It’s about pursuing those peaceful, exciting and challenging moments that restore balance and bring fulfillment to our lives.
Hyatt Hotels Corporation | August 31, 2021
Hyatt Hotels Corporation, announced a collaboration between the Hyatt Place brand and Gopuff, a go-to platform for consumers’ immediate everyday needs, such as drinks, snacks, over-the-counter medications, home and baby products and more, including alcohol in select markets.
Starting today at more than a dozen Hyatt Place hotels, this pilot program will create an added layer of convenience and comfort for travelers, providing guests at participating properties with fast, free delivery of thousands of everyday items. Guests at participating hotels can receive items in just 30 minutes delivered from Gopuff’s local micro-fulfillment centers. The collaboration will expand the Hyatt Place brand’s Necessities program, which offers guests a wide range of essentials to keep, borrow or buy, such as toothpaste, cellphone chargers or headphones.
In a recent survey, Hyatt learned that 60% of travelers have forgotten to pack an item (e.g., toiletries and first aid) for a business or leisure trip*. Leveraging data from the same survey, Hyatt and Gopuff identified the most-often-forgotten and most-likely-to-purchase items and collaborated to create in-app categories such as Travel Essentials, Spa Retreat, Movie Night, Office on the Go, and more, to ensure guests have easy, quick access to the items they need most while traveling.
“As both business and leisure travelers adjust their travel routines and seek new ways to travel safely, it’s important for us to keep the needs and wellbeing of our guests at the forefront of everything we do,” said Emily Wright, Global Brand Leader, Hyatt. “Every detail of the Hyatt Place experience is designed around innovation and intuitive design to make guest stays as seamless and comfortable as possible. Our collaboration with Gopuff is just another way the brand is helping guests get the most out of their stay, regardless of their reason for travel.”
Through this collaboration, Hyatt Place guests at participating hotels may enjoy the following benefits:
Free delivery on every Gopuff order for all Hyatt Place guests at participating properties.
Access to quick and free delivery of thousands of products, including drinks, snacks, over-the-counter medications, home cleaning and baby products, alcohol in select markets, and pet products for those guests traveling with their furry friends.
Guests who are using Gopuff for the first time will also receive $10 credit for their first two orders ($20 total)
Guests staying at participating Hyatt Place pilot hotels in Nashville and Phoenix specifically may also take advantage of fresh meals, such as pizza, breakfast sandwiches, cafe style coffee and matcha drinks, and more.
“As a customer-first business, we’re excited to work with Hyatt to bring a one-of-a-kind, convenient experience to their guests,” said Marshall Osborne, Gopuff’s Head of Business Development. “As we continue our mission to become the world’s go-to solution for immediate everyday needs, we're excited to leverage our unique model to innovate yet another industry – travel. We look forward to collaborating with Hyatt to improve the way we travel and to enable Gopuff to deliver to more customers in new ways."
Through February 2022, Hyatt Place guests at the following pilot locations can simply scan the QR code placed in their rooms and common areas to take advantage of the offer during their stay or visit Gopuff.com/r/gohyattplace for more information. Once registered as a new Gopuff user, guests can shop across various product categories and the discount will be automatically applied at checkout.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of June 30, 2021, the Company's portfolio included more than 1,000 hotel and all-inclusive properties in 68 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders.
AKEN Hotels & Resorts | November 08, 2021
Inspired by modern luxury travelers’ aspirations, a new hospitality brand is connecting guests to high-end independent properties that exemplify a destination’s most distinctive, compelling experiences. Luxury hospitality management consulting firm Amek Group launched AKEN Hotels & Resorts earlier this month with a collection of upper-upscale to ultra-luxury independent hotels. In contrast to a soft brand, AKEN aims to disrupt traditional, one-model-fits-all approaches by offering deep flexibility and customization for owners and operators, under a single brand umbrella.
“We have seen a need in the industry, among independent upscale-and-above properties that are inimitable, artful reflections of their destinations and unlike any other hotel, Many of these gems need additional support in order to reach their potential. By becoming part of the AKEN brand, they can operate with the same levels of support and technology that international brands have, while retaining their independence. Ultimately, this will connect more travelers to authentic, meaningful experiences.”
-Luis Gallotti, Co-Founder and Co-CEO of Amek Group.
The AKEN brand proposition aims to disrupt and reinvent international hospitality management and branding practices. AKEN Hotels & Resorts offers carefully selected properties the opportunity to expand their potential through its services. A hotel that becomes part of AKEN can retain varying degrees of its own branding, based on how much brand presence is needed to help position or differentiate it. On the operational side, AKEN offers an array of different services, from global sales and representation to full management, and has structured 16 different options for properties. “Flexibility is what today’s hotel owners are looking for, and we are incredibly excited to offer this level of customization under a single brand umbrella,” Gallotti said.
AKEN is also changing norms by taking on small projects with no minimum number of rooms, an inclusiveness rarely found within large international chains. Whether a property has eight rooms or 150, has existing technology and property management system (PMS) capabilities or needs dynamic solutions such as the company’s proprietary platform built with Sabre, AKEN aims to add value, ultimately strengthening the growing global interest in independent hotel experiences. The brand offers a service standards culture based on the desires of the modern luxury traveler to be spoken to naturally, in an unscripted way.
The brand offers three collections: Spirit, Soul, and Mind. AKEN “Spirit” hotels are typically luxury to ultra-luxury, AKEN “Soul” properties are upper-upscale to luxury, and AKEN “Mind” hotels are upscale to upper-upscale. These designations are intended to help travelers easily find hotels that best fit their desires, as experience levels vary based on portfolio. In “Spirit,” for example, the Villa Beluno Hotel in Bariloche, Argentina, is a 14-room property nestled along the shore of Nahuel Huapi Lake, surrounded by the Andes. “Soul” offers properties such as the lush, wine-focused Entre Cielos, set amidst a vineyard in Mendoza, or Bio Habitat in Circasia, Colombia, which is surrounded by more than 16,000 square meters of native forest and features rooms and experiences designed to immerse guests in nature. “Mind” includes offerings such as La Urumpta, a 60-room hotel in Cordoba, Argentina, featuring decor inspired by local culture.
When it comes to loyalty, the team behind AKEN Hotels & Resorts has taken a different approach from that of many other travel brands. The loyalty platform, “AKEN Community,” has social and environmental impact and guest gratification in mind. “When a guest makes a reservation through our website,” says Lisandro León Liguori, Co-Founder and Co-CEO of Amek Group, “they will have the opportunity to choose from one of three local non-governmental organizations (NGOs) to which we, AKEN, and the hotel itself, will donate a total of one US dollar. The three organizations will benefit children, the environment, or animals.” AKEN plans to roll its automatic donation program out in 2022.
AKEN also rewards its guests right away, from their first direct booking. “We believe that for the post-pandemic luxury traveler, instant gratification is especially important at the moment of decision-making, because the future is less certain than in previous years,” León Liguori said. Examples of these instant benefits could be a welcome drink or bar discount, extended check-out, early check-in, upgrades, or a personalized in-room amenity, for example.
Amek Group recently welcomed Rodrigo Tsutsumi as AKEN Hotels & Resorts Vice President for the Americas. Having most recently spent 10 years at Preferred Hotels & Resorts, Tsutsumi has a unique perspective on the distinct advantages and challenges of both chain and independent hotel business models. “One of the core strengths of AKEN Hotels & Resorts is that we are able to provide our member hotels with the knowledge, experience, and competency on par with what a traditional hotel chain may provide, but with a clear emphasis on fostering these independent hotels’ freedom and distinctiveness,” said Tsutsumi.
The launch of AKEN Hotels & Resorts also includes “Experiences” that connect guests to deeply immersive, non-traditional lodging experiences including luxury glamping, yachts, and more. The brand’s “Residences” offerings are secluded private residences with full service and amenities similar to many of those found at a traditional hotel. Uman Lodge, a 16-room AKEN Residences experience in the midst of lush vegetation just north of Chile’s Aysen region, offers a harmonious blend of relaxation and adventure, and amenities suited to a longer stay.
About AKEN Hotels & Resorts
AKEN Hotels & Resorts is a US-based brand that connects travelers to one-of-a-kind experiences at a collection of independent, upscale-and-above properties that illuminate a destination’s most compelling attributes. AKEN’s continued growth includes additional properties expected to be announced by the end of 2021, and plans to continue expanding into the US and Central and South America. For more information, visit akenhotels.com, or follow the brand on Instagram at @aken_hotels.
About Amek Group
Amek Group is a white label hospitality service offering tailored management and consultancy for hotels and resorts. Strategically located between Miami, Florida, USA and Buenos Aires, Argentina, Amek Group is the only hospitality company to singly offer independent brands all operational and strategic needs to develop, manage, or operate a hotel. It currently carries 15 properties and experiences in its portfolio. “Amek,” which means “big brother” in the indigenous South American language known as “Onas,” was formed by childhood friends Luis Gallotti and Lisandro Léon Liguori. Basketball brought them together in their native country of Argentina, forming a partnership that would carry them from their youth through recruiting a team of their own. Amek Group’s portfolio of consultancy, development, management, learning, and quality assurance speak to the current favored business model of using remote teams, vertical integration, and a cooperative of hand-selected industry experts. Visit amekgroup.com for more information.