Blink strikes partnership with Canadian travel insurer TuGo

Insurance Business America | November 08, 2019

Ireland-based travel insurtech Blink has entered into a partnership with TuGo, one of Canada’s top travel insurance providers. The deal will see TuGo launch the MyFlyt service, powered by Blink’s real-time flight delay monitoring technology. TuGo’s travel insurance customers registered with MyFlyt can enjoy benefits such as airport lounge access if a flight is delayed by two hours or more, or a cash payout per traveller, which is immediately deposited into their bank account. Blink offers a data-driven travel disruption solution. Once a traveller registers their flight details, Blink can monitor that flight in real time. If a flight delay occurs, the user will be notified automatically of the delay.

Spotlight

Transportation drives the global economy with thousands of interdependent systems working to ensure that the world’s never-ending flow of goods, services, and people never stops. Every turn, every stop along the way, Eaton power management solutions are there.

Spotlight

Transportation drives the global economy with thousands of interdependent systems working to ensure that the world’s never-ending flow of goods, services, and people never stops. Every turn, every stop along the way, Eaton power management solutions are there.

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TRAVEL TECHNOLOGY,COMMERCIAL TRAVEL

Mastercard Expands Travel Suite

Mastercard | June 24, 2022

Mastercard expanded its Mastercard Travel and Lifestyle Services platform. New partnerships that focus on smooth travel experiences and memorable moments for its cardholders are at the crux of this expansion. New features include WhatsApp servicing, COVID alerts and offers like lounge access when flights are delayed are offered to customers. “Many of us eagerly await the chance to satisfy our love for travel, but it can be stressful to plan a trip with so many uncertainties about what traveling will look like, At Mastercard, we’re here to support every step of the journey — from planning to booking to transportation to experiences in destination — so travelers can focus on what really matters. After two years of disruptions, we know that time with our loved ones is truly priceless.” -Mastercard’s Stephanie Meltzer-Paul, executive vice president, Global Loyalty In addition to providing direct service to cardholders, Mastercard assists governments, businesses, and brands in understanding changing consumer patterns and preferences to build and test programs and incentives. Mastercard services give customers everything they need to welcome back travelers, from market analysis and insights to marketing solutions and consumer engagement strategies. The Tourism Innovation Hub in Spain, for example, was recently established to develop customized goods and solutions to enable a sustainable, inclusive return to travel through innovation, research, and collaboration throughout the ecosystem. Mastercard Travel & Lifestyle Services is a travel planning and booking portal that provides World and World Elite cards with unique guarantees, amenities, and upgrades, as well as 24/7 concierge and premium offers and entertainment from major travel brands. With the experience economy in full swing, travelers can satisfy their wanderlust with customized city tours informed by local experts and member favorites via the Inspiration Module. The program now features WhatsApp servicing, which is presently accessible in certain geographies2 throughout the world and will be available globally by the end of the year, where members can message Lifestyle Managers regarding travel and concierge requirements from their phone. Cardholders benefit from the Lowest Hotel Rate Guarantee, and the Mastercard Hotel Stay Guarantee, as well as free nights and preferential treatment at over 4,000 4- and 5-star properties worldwide. In addition, travelers can book once-in-a-lifetime Priceless Experiences while in location, such as a dream vacation to London and Paris with Michelin-starred restaurants, luxury glamping in Sweden's Blekinge archipelago, or a visit to the top of New York City's One World Observatory. Premier Programs and New Travel Partnerships In addition to the preferred experience of Mastercard Travel & Lifestyle Services, Mastercard has formed several new alliances to provide perks that reduce travel stress and promote more enjoyable experiences. Convenience: Cardholders enjoy access to a global network of over 1,100 airport lounges for delayed flights or relaxing in quiet. Mastercard Flight Delay Pass, currently accessible in select locations worldwide, provides complimentary lounge access on eligible delayed flights. FastTrack in Europe was also recently established, as was Mastercard Travel Pass in Canada, providing a hassle-free airport experience. Connection: Starting in the Asia Pacific and expanding to additional regions later this year, select cardholders now have access to complimentary worldwide roaming data packs for use in more than 200 countries, and a 15% Mastercard discount on top-ups via Flexiroam. Care: Through Sitata, cardholders can opt-in to get real-time notifications and the most recent COVID limits and requirements, including testing locations and cost. Convenience: The new mycardbenefits.com is a digital insurance platform that allows Mastercard cardholders to instantly access – and smoothly submit – claims for the insurances contained on their card, such as vehicle rental, and lost luggage replacement, mobile phone, and trip cancellation. Cash Rewards: Use Mastercard Travel Rewards to shop and earn cash rewards at hundreds of prestigious retailers in 19 destinations, and thousands of online deals for unique save

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HOSPITALITY TRENDS

Brittain Resorts and Hotels Selects Agilysys Cloud-Native SaaS Property Management Solutions

Brittain Resorts and Hotels & Agilysys | November 20, 2021

-Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, announced that Brittain Resorts and Hotels in Myrtle Beach, SC, has selected Agilysys’ cloud-native SaaS PMS solution Agilysys Stay, as well as Agilysys rGuest Service and Owners Accounting for 10 of their properties representing over 3,400 roomsFrom award-winning, full-service oceanfront resorts to affordable and family-friendly hotels, Brittain Resorts & Hotels has the perfect selection of accommodations and amenities to satisfy every taste and budget. The roots of the brand go back 80 years and three generations in Myrtle Beach, where guests are invited to “take a vacation from ordinary” as they explore the reputation of integrity, exceptional dependability, and ultimate service provided by the Brittain Resorts & Hotels team of professionals. With Agilysys Stay PMS, the Brittain staff will be able to welcome guests at check-in with ready access to guest preferences allowing them to connect on a more personal level. Sporting an easy-to-use browser-based UI, Agilysys Stay offers fast time-to-value, through improved operational efficiency and elevated guest service. Due to its breadth of features and ease-of use, Agilysys Stay is being implemented broadly across hotels of all sizes, scaling from the largest resort hotels and multi-site chains through mid-size properties of any type to limited-service hotels and small boutique establishments. Owners Accounting will help Brittain simplify homeowners revenue and expense tracking while ensuring that homeowners have timely, accurate information about their property’s usage and condition. And Agilysys rGuest Service will enable Brittain to communicate quickly and seamlessly with guests and staff alike using SMS to streamline guest requests and maintenance workflows across their properties. “We are excited to be partnering with an established, forward looking software company that has developed and delivered a PMS with a modern, friendly user interface. The opportunity to switch to a stable SaaS solution with integrated service optimization and homeowners accounting modules, that takes us out of the infrastructure and interface business, delivers a one-stop shop and allows us to focus on our sales, growth and operations initiatives, With one of the largest development staffs in the hospitality industry, Agilysys delivers a comprehensive catalog of existing integrations along with a willingness to develop even more. This positions us to be nimble enough to react to the ever-changing demands and preferences of our guests.” -Patrick Norton, Vice President of Sales & Marketing, at Brittain Resorts and Hotels We are thrilled to welcome the Brittain Resorts and Hotels to our family of Agilysys Stay PMS properties, said Don DeMarinis, SVP Sales & Marketing Americas/EMEA at Agilysys. We are seeing a rapid increase in adoption of Agilysys Stay at properties of all sizes. I am confident that Brittain will find that our modern cloud-native PMS solution, combined with rGuest Service and Owners Accounting, will help them drive improved guest loyalty and revenue while optimizing operational efficiencies. Agilysys Stay is a full-featured cloud-native enterprise-grade SaaS PMS that delivers personalized guest experiences with powerful operational efficiencies allowing users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences. rGuest Service is an easy-to-use, cloud-native SaaS-based and on-premise capable service optimization solution. With a powerful and highly flexible platform, it monitors events across various staff and guest touchpoints, and provides services assignment with context-based guest, location and task details, and optimized routing of tasks and approvals with support for smartphones, tablets, laptops and wearables. Its support for 2-way Guest Communication uses SMS to enable personalized communication between guests and staff members for property inquiries, special housekeeping requests, room-ready notifications, and other staff/guest interactions. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

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TRAVEL TECHNOLOGY

WCI Technologies and Lumen Deliver Secure Connectivity for the Travel and Hospitality Industry

WCI Technologies, Lumen Tehcnologies | September 13, 2021

WCI Technologies, a World Cinema enterprise offering, in collaboration with Lumen Technologies, is delivering a range of network and IT services to the travel and hospitality industry. Most recently, these services helped enable hotel management company Remington Hotels to deliver a better guest experience with increased connectivity for guests who opt to use digital amenities, like mobile entry and virtual check-in and check-out. Working with WCI Technologies, a Lumen Channel Partner Program member, Texas-based Remington Hotels updated their wireless connectivity services at properties across the nation to provide enhanced performance, reliability and security. “Technology plays a role in every aspect of the travel industry and is only becoming more vital. We’re very excited to add value to our customers through a secure foundation of connectivity services,” said Robert Grosz, Executive Vice President and Chief Commercial Officer, WCI. “WCI Technologies, in collaboration with Lumen, is expanding our advanced services portfolio and transforming our great legacy brand into a global technology leader in the industry.” As a Lumen Channel Partnership Program member, WCI Technologies can utilize the flexible, fully integrated portfolio of network and IT services provided by Lumen that spans infrastructure, applications, services and geographies to enable greater adaptability for customers. Offerings include a range of managed network and IT services designed for easy installation, maintenance, monitoring and management, thus simplifying the path to deployment and use. “As businesses are using tech to fuel change and supercharge the customer experience, our Partners can leverage our solutions and expertise to help accelerate growth, increase efficiencies and exceed customer expectations,” said David Young, senior vice president, strategic sales for Lumen. “Our Channel Partner program is about making connections – not just to our global network and technology solutions, but also to a network of support, resources and training that can help companies deliver new opportunities and experiences.” "Our partnership with WCI Technologies and Lumen has allowed us to deploy secure connectivity throughout our portfolio, catered to our modern-day traveler. Having partners that are committed to the success of the hotel industry despite the challenges of the pandemic is key. Their innovative technology paired with their top-of-the-line customer support has been a game-changer,” Said Stan Kennedy, Chief Operating Officer, Remington Hotels. Companies are moving towards hybrid cloud environments to leverage the hyper-scalable user experience of the cloud. Digital transformation is underway and when connecting to cloud service providers, flexible bandwidth capabilities and low latency are the top features required. WCI will focus on bringing solutions that address these business needs to its existing portfolio customers. About WCI: Headquartered in Houston, WCI is a market leader innovating and delivering technology and services to guest-centric properties. The company was the first technology service provider to hotels nationwide, beginning in 1974. Today, WCI is building on that legacy as a stable and trusted provider of video, data and connectivity services to some of the largest owners and managers of hotel and multifamily brands in the world.

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