TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
T-Mobile | September 26, 2022
Airplane mode has a whole new meaning for T-Mobile customers flying United. Starting eligible T-Mobile (NASDAQ: TMUS) customers now get free in-flight Wi-Fi and streaming, where available, on select domestic and short-haul international United flights. As the newest addition to Coverage Beyond — T-Mobile’s latest Un-carrier move — United joins American, Alaska and Delta airlines in providing Un-carrier customers with the ability to text, email, search and stream all flight long where available, now on four of the biggest U.S. airlines.“Now, T-Mobile customers can stay connected from takeoff to landing and beyond on hundreds more flights, now including United Airlines!” said Mike Sievert, CEO of T-Mobile. “This latest expansion of Coverage Beyond is all part of our goal to keep customers connected even outside the signal of our network, and we’re on a nonstop mission to find new ways to make that happen.”
After one of the biggest summer travel seasons in recent years, the trend is expected to continue this fall and through the holiday season, with more than a third of Americans planning to take a trip in the next three months. And T-Mobile will take the hassle and worry out of customers’ travel plans, keeping them connected on the road, in the air and overseas.
“Whether it’s for business or leisure, we know staying connected in the air is important, and we’re excited many of T-Mobile’s customers will experience our free inflight Wi-Fi on their phones when flying United,” said Grant Milstead, United’s Vice President of Digital Technology. “With the free in-flight coverage, customers can take advantage of Wi-Fi to text their family and friends or browse their favorite sites and apps.”
T-Mobile’s industry-leading travel benefits are just part of what makes now the best time to be a T-Mobile customer. In addition to free Wi-Fi where available and high-speed data abroad, Magenta MAX customers also get Apple TV+ on Us, Netflix on Us, a free year of AAA on Us, Scam Shield Premium and more that adds up to $225 in free perks every month for families – and that’s just a bonus on top of getting access to the nation’s largest, fastest and most reliable 5G network. At T-Mobile, customers come for the service and stay for the perks – and the Un-carrier won’t stop finding new extras to give them.
As part of Coverage Beyond, customers also get 5GB of free high-speed data each month in 215+ countries and destinations on Magenta MAX, Business Unlimited Ultimate and equivalent Sprint plans. And yes, that includes up to 5G speeds where available. Customers will also get unlimited 256kbps connectivity in all those places, plus free connection all flight long on four eligible flights of their choice per year, with a free hour for every eligible flight after that on Magenta, Business Unlimited Advanced and equivalent Sprint plans. The bottom line? Everyone wins. And this is all in addition to 5GB of high-speed data every month and free calling and texting for Magenta, Magenta MAX and eligible T-Mobile for Business customers in Mexico and Canada.
Coverage Beyond launches on United’s 737s, MAX8s, MAX9s, select 757-300s and select A319s with Wi-Fi supported by Viasat and Thales InFlyt Experience with more flights and Wi-Fi partners to be added soon. To learn more about T-Mobile’s travel benefits, visit t-mobile.com/travel. For more information on T-Mobile for Business travel benefits, head to http://t-mobile.com/business/plans/travel-benefits.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news.
International Roaming in Simple Global Destinations: Up to 5GB of high-speed data per month with MAX plans; available in 11 European countries with Magenta plans. In-flight Wi-Fi: Unlimited where available on select U.S. airlines with MAX plans; 4 full-flight sessions per year with Magenta plans. 5G: Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q2 2022. Ookla trademarks used under license and reprinted with permission. Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience including task completion collected from November 2021 to May 2022. Full details at: www.umlaut.com/en/benchmarking/USA.
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com.
TRAVEL TECHNOLOGY,DESTINATION AND TOURISM
SugarCRM and ResPax | August 26, 2022
SugarCRM, provider of the award-winning AI-driven CRM platform and ResPax, a leading tour reservation system provider with thousands of customers worldwide reaching millions of travelers globally, today announced a strategic partnership offering the first fully integrated CRM and tour booking platform for the travel and tourism industry.The goals of the partnership are to help fuel travel and tourism industry growth through cutting-edge tools to scale operations, turbocharge visitor numbers, boost customer experience and loyalty, enhance job creation and drive revenues.
With this powerful combination of technology, operators can achieve the benefits of a holistic view of customers, tight data integration and collaboration, and enhanced customer insights fueled by AI.
The SugarCRM and ResPax partnership provides travel and tourism operators with world-class innovative technologies to streamline business operations, gain an enhanced understanding of visitor needs and preferences, provide a high-definition customer experience, and stay on top of shifting consumer habits and preferences.The combined offering will help travel and tourism operators to:
Minimize busy work and enable tour operators to serve and target customers more efficiently;
Remove roadblocks and accelerate customer engagement by enabling tour operators to perform preference-based targeting and gain a data-driven deeper understanding of customer needs and preferences to create highly personalized offers; and,
Minimize blind spots and optimize customer journeys and user engagement, translating into better user experience, and improved brand loyalty and cross-selling and upselling opportunities.
“The customer experience is at the beating heart of the travel and tourism industry,Together, ResPax and SugarCRM are making the hard things easier for tour operators and their guests by streamlining processes and engagement to help the tourism industry rebuild and embrace a period of new growth.
-Craig Charlton, CEO, SugarCRM
We are pleased to partner with ResPax, a well-respected company with deep roots and expertise in the travel and tourism sector to deliver a purpose-built solution to help tourism operators make the most of every interaction, to rebound following years of pandemic lockdowns, he said.
“We are delighted to partner with SugarCRM, to bring the power of the company’s AI powered CRM to tour operators, ResPax and SugarCRM are both innovators and leaders in their respective fields and together we will provide an unparalleled experience for operators and guests. Tour operators can now revolutionize the guest experience and build even stronger and more profitable relationships, using rich customer insights to create unique experiences that resonate with clients.”
-Tony Bridgewater, ResPax CEO
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer to help businesses reach new levels of performance and predictability. Sugar is the CRM platform that makes the hard things easier Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in Silicon Valley, Sugar is backed by Accel-KKR. For more information about SugarCRM, visit: www.sugarcrm.com.
Since 1999, the team at ResPax has been developing enterprise-grade reservation software for leading brands, small operators, and forward-looking organizations in Asia Pacific, Europe, and the U.S. ResPax streamlines tourism operations, giving customers a single workflow to manage all their operations with online bookings, channel manager and enterprise-grade reservations system, so tour operators and travel agents can spend more time growing their business. ResPax is a leading tour reservation system provider that reaches millions of travelers globally, from small day tour operators to large multinational operators.Trinity Software Australia (ResPax) is a private company based in Cairns Australia.
TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Delta | July 12, 2022
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), is part of the latest acceleration in Delta Air Lines’ digital business transformation with the announcement of a multi-year agreement to serve as the airline’s preferred cloud provider. AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster, smoother, and more secure—from the booking process to the flight experience.“Continuous innovation is at the core of Delta’s commitment to its customers,” said Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Delta is building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability. With AWS, Delta is providing a secure infrastructure for timely data-driven insights. In addition, Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone—we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways, Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
-Delta’s Rahul Samant, E.V.P. and Chief Information Officer.
The airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations. Thanks to Amazon Connect (a fully managed, easy-to-use, omnichannel cloud contact center service), customers who call Delta’s reservations and customer care specialists will have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support.
Delta’s collaboration with Amazon extends beyond technology innovation. The airline is also Amazon’s most preferred carrier, supporting Amazon’s business travel needs around the globe.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
More than 4,000 Delta Air Lines (NYSE: DAL) flights take off every day, connecting people across more than 275 destinations on six continents with award-winning operational excellence, customer service, safety and innovation. Our people lead the way in delivering a world-class customer experience, and we're continuing to ensure the future of travel is personalized, enjoyable and stress-free. Delta is America's most awarded airline thanks to the dedication, passion and professionalism of its people, recognized by J.D. Power, Fortune's World Most Admired Companies, the Wall Street Journal, and Business Travel News, among many others. Delta has served as many as 200 million customers annually. Headquartered in Atlanta, Delta operates significant hubs and key markets in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo.