Booking.com, Skyscanner, Ctrip and TripAdvisor join travel sustainability pact

PhocusWire | September 03, 2019

A quartet of major online travel brands have joined forces as part of a global partnership to encourage sustainable tourism projects around the world.Booking.com, Skyscanner, Ctrip and TripAdvisor, alongside payment giant Visa, have come together to form Travalyst in an effort to mobilize the travel industry as a catalyst for good, aiming to transform the future of travel for everyone. In short, they will work together in a series of initiatives to educate, raise awareness and, in their words, promote positive change.

Spotlight

Nearly 60 percent of travel managers recently surveyed identified travel management reporting and lower travel costs as top priorities for the New Year. With projections for “record corporate hotel rate increases,” flat airfares and continued strong demand for business travel, corporate travel managers identified lower travel costs, traveler compliance and enhanced reporting and analysis as their top 2016 priorities, according to the latest AirPlus The Wire survey of 153 travel managers/buyers in North America.

Spotlight

Nearly 60 percent of travel managers recently surveyed identified travel management reporting and lower travel costs as top priorities for the New Year. With projections for “record corporate hotel rate increases,” flat airfares and continued strong demand for business travel, corporate travel managers identified lower travel costs, traveler compliance and enhanced reporting and analysis as their top 2016 priorities, according to the latest AirPlus The Wire survey of 153 travel managers/buyers in North America.

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BUSINESS TRAVEL

Hopper Secures $175 Million Growth Investment Led By GPI Capital

Hopper | August 18, 2021

Hopper is announcing that it has completed a $175 million Series G financing led by GPI Capital with participation from Glade Brook Capital, WestCap, Goldman Sachs Growth and Accomplice as the company emerges from the pandemic stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech offerings. Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT) along with a growing suite of API-enabled solutions for its B2B initiative. Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%. Product roll-outs have been delivered over an increasingly diversified mix of air, hotel and car rental bookings with the company's fintech offerings now representing a majority of its revenue. Whether it's pricing volatility or avoiding trip disruptions, Hopper's fintech offerings aim to address every pain point in the customer journey while driving conversion, repeat purchases, and profitability. Earlier in the year, Hopper announced that it was launching a B2B initiative called Hopper Cloud. Through this partnership program, any travel provider – airlines, online travel agencies, meta-search companies, travel agencies, etc. – can integrate and seamlessly distribute Hopper's fintech or agency content. Additionally, Hopper Cloud offers white-label travel portals for companies that aspire to sell travel with a differentiated consumer experience and offering. By leveraging its vast data assets, Hopper takes on all financial risk as its AI is able to dynamically price each fintech offering on a real-time basis at scale. "The success of our fintech offerings demonstrate that travelers are willing to pay for flexibility and assurance as they resume traveling again," said Frederic Lalonde, CEO and Co-Founder of Hopper. "We feel strongly that our fintech offerings through Hopper Cloud can help supercharge the travel industry's recovery by introducing a totally unique revenue stream for other brands. In fact, if all travel distribution channels offered our fintech, it could increase the total consumer spend for the sector by $200 billion annually. We are excited to be partnering with GPI and their distinguished track record of supporting iconic consumer internet companies. We welcome Khai to the board as we execute on a roadmap for sustained growth over the long term." Khai Ha, Managing Partner at GPI Capital, commented "Hopper has created a large market opportunity with unique fintech products for the travel industry that applies an entirely differentiated and attractive business model in which we are excited to work with Fred and the leadership team to accelerate the flywheel. The company emerged from a challenging period for the industry, bolstering its technology capabilities, customer service and its opportunity set with a stronger, durable foundation. We are thrilled to be a partner in this category-defining story." The funds will be used to accelerate the company's growth across several fronts including customer support. Following a year of unprecedented customer support requests, Hopper has scaled its customer support team by 200% and developed several self-serve automation tools so that 60% of customer support requests are now resolved instantly. Hopper is hiring an additional 500 employees, of which 300 of them are focused on customer service. The company is actively looking to acqui-hire other teams in travel, data science, or engineering-heavy startups to introduce new product offerings and fuel international expansion. Hopper has had recent success integrating the teams of Journy and Mowgli, which will accelerate entry into new travel categories such as home rentals and regional expansion to Europe. Kirkland & Ellis LLP and McCarthy Tétrault LLP acted as legal counsel to GPI Capital. About Hopper Hopper is the world's fastest-growing mobile-first travel marketplace. By leveraging massive amounts of data and machine learning, the company has developed several unique fintech solutions that help customers save money and travel better. Through its B2B initiative, Hopper Cloud, the company is syndicating its fintech solutions, infrastructure, and agency content. Whether it's pricing volatility or trip disruptions, Hopper's proprietary suite of fintech solutions address every pain point in the customer journey while driving conversion, repeat purchases, and profitability. About GPI Capital GPI Capital is an alternative investment firm specializing in leading growth equity investments in technology, consumer and industrial companies. GPI focuses on identifying high quality businesses looking to accelerate growth and execute on transformational opportunities with an engaged and value-add partner

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TRAVEL TECHNOLOGY

eDreams ODIGEO to provide lower prices and wider fare options through new agreement with easyJet

eDreams ODIGEO | September 15, 2021

eDreams ODIGEO, one of the world's largest online travel companies and No 2 in flights globally, today announced that it has reached an agreement with easyJet to offer a wider variety of fare options and preferential third party rates for the airline's route network. eDreams ODIGEO will now offer its customers a wider choice of fares and preferential prices for easyJet routes across all four of its leading travel brands. Travelers will benefit from a far wider fare offering through the most technologically advanced online travel platforms in Europe, utilised by 17 million travellers each year eDreams ODIGEO's customers in the 45 countries where it operates will now be able to access a wider choice of fares for easyJet's flights which includes 1000 routes to more than 135 airports in 35 countries. eDreams ODIGEO'S world-leading travel platforms utilise the latest tech to serve more than 60 million user searches every day, resulting in more than 9 billion different itineraries that are generated by combining travel options from over 660 airline carriers. A range of flexible fare options for easyJet routes together with easy access to extra products and services will now be available to the 17 million customers that book via the eDreams ODIGEO travel brands each year, significantly improving the experience for travelers choosing to book through the Company's digital and mobile platforms. Members of the eDreams Prime, Opodo Prime and GO Voyages Prime subscription programmes are set to enjoy even greater savings when including an easyJet flight into their bookings as they will not only benefit from the Prime unique discount but also from a wider choice of airline fares and preferential rates with one of Europe's largest carriers. Pablo Caspers, Chief Air Supply Officer at eDreams ODIGEO said: "We want to provide travelers with even more affordable ways to access an extensive range of destinations while continuing to enhance our position as a leader in the European market through flights with one of the continent's largest carriers. This is yet another enhancement of our leading flight content platform, which provides travellers with an unprecedented choice of over 9 billion itineraries at the most competitive prices. "As demand for leisure travel rebounds at a strong pace, our leading travel brands are attracting an increasing number of travelers thanks to a unique customer proposition, notably including Prime, the very first travel subscription programme, which continues to grow strongly and has already surpassed 1.5 million members worldwide. "And, by offering even greater fares for flights with a leading European carrier like easyJet, we will further strengthen our unique travel offering to ultimately benefit millions of consumers worldwide." About eDreams ODIGEO eDreams ODIGEO is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 45 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 650 airlines. The brand offers the best deals in regular flights, low- cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.

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HOSPITALITY TRENDS

Mphasis Announces the Achievement of Amazon Web Services (AWS) Travel and Hospitality Competency Status

Mphasis | December 04, 2020

Mphasis, an Information Technology (IT) arrangements supplier having some expertise in cloud and intellectual administrations, declared today that it has accomplished the Amazon Web Services (AWS) Travel and Hospitality Competency status. This status perceives Mphasis' exhibited aptitude in helping clients change their business, from in the background operational efficiencies to visitor confronting client encounters. The dispatch of the AWS Travel and Hospitality Competency comes at a critical time for the business, as it hopes to develop to address the evolving requests, despite COVID-19. AWS's worldwide travel and accommodation practice helps organizations of each size and fragment including - aircrafts, air terminals, ground transportation, travel administrations and merchants, eateries, dwelling, diversion scenes and gambling clubs, voyage lines, and innovation suppliers - to remain coordinated and quicken development. Presently like never before, AWS needs to assist clients with prevailing by interfacing them to AWS Partners with profound AWS experience, and a demonstrated history for helping travel and friendliness organizations fabricate flexibility for the since quite a while ago run.

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