Boracay Island welcomed 619,934 tourists from Jan 1 to April 15 this year

Travel and Tour World | April 18, 2019

Philippines’s most charismatic beach destination, Boracay Island in the first three months of 2019 has attracted 619,934 tourists. According to the Malay Municipal Tourism Office, this increase in numbers of visitors at Boracay visitors from January 1 to April 15, 2019 is boosting its tourism industry.This tourism figure also shows that some 67,000 visitors more than the 553,074 tourists who visited the island around the same time in 2018.Of the 1st-quarter-of-2019 visitors, 357,041 (or 57%) were foreigners, 240,745 were local tourists, and 22,148 were overseas workers of Philippines.From April 1 to April 15, the Malay Municipal Tourism Office shows about 107,218 tourists. Of the figure, the international tourists accounted for 44% or 47,450 arrivals.

Spotlight

Despite seeing a healthy industry growth, luxury hospitality brands are finding increasing challenges in digitalisation. Technology is not only contributing to a very crowded market space by giving smaller brands a chance to be seen, but it has also had a significant impact on consumer profiles – guests are now expecting the ‘unexpected’.This white paper analyses the current state of the luxury hospitality and travel industries and identifies techniques to be used that can help hotel brands to improve loyalty and reputation through digital personalisation.

Spotlight

Despite seeing a healthy industry growth, luxury hospitality brands are finding increasing challenges in digitalisation. Technology is not only contributing to a very crowded market space by giving smaller brands a chance to be seen, but it has also had a significant impact on consumer profiles – guests are now expecting the ‘unexpected’.This white paper analyses the current state of the luxury hospitality and travel industries and identifies techniques to be used that can help hotel brands to improve loyalty and reputation through digital personalisation.

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HOSPITALITY TRENDS

IHG Hotels & Resorts Unveils a New Vision for Loyalty

IHG Hotels &Resorts | January 20, 2022

When the world hit pause on travel, IHG Hotels & Resorts saw an opportunity to reconnect and learn from its guests and owners. The company made big, bold investments, transforming its portfolio with exciting brands and creating richer experiences – all under a fresh IHG Hotels & Resorts masterbrand. As guests embark on a new era of travel and the industry continues to recover, the company turns to its pioneering loyalty program and is making one of its most significant investments to date.Over the last few years, IHG Rewards has continued to evolve to meet the needs of current and future members. World-class partnerships, such as exclusive stays with Mr & Mrs Smith, a growing brand portfolio, and dynamic Reward Night pricing have given guests greater value and flexibility. Today, IHG Rewards, the industry's first and one of world's largest hotel loyalty programs, is sharing the first of many changes that will be introduced in the coming months. The new tier and bonus point earning structure – which will go live during March – is designed to help members earn more points faster and have more ways to use them than ever before. These changes, the first in a series of enhancements, include: Introducing a new Gold Elite tier starting at 20 nights, with an industry-leading 40% bonus point structure Renaming of the 'Spire Elite' tier to 'Diamond Elite' to simplify member recognition and understanding of our highest tier, which will retain our best-in-class 100% bonus point structure  Improving bonus point earn levels across all other Elite tiers "If there's anything that has united the world in the last two years, it's the realization that no virtual platform can replicate the value of travel and making memories with those we love. Travel is its own biggest reward, and that's really at the heart of what we're doing with our loyalty program. Each time our members choose to stay at our hotels, we are increasing their opportunity to travel more, experience more, and reap benefits they won't get anywhere else. Our distinct portfolio of brands recognizes no two travelers are the same, helping guests and members make the right decision for all their travel needs." -Keith Barr, Chief Executive Officer, IHG Hotels & Resorts We've made a lot of developments in the loyalty space over the years, but travel and hospitality have evolved considerably, and our guests' needs are changing. These changes are just the start as we prepare to fully relaunch a truly transformed program later this year. We'll continue elevating and enhancing our loyalty offerings with iconic brand partnerships and extensions, tailored experiences for our customers, enhanced benefits and so much more." IHG Rewards members' stays beginning January 1, 2022 will count toward the new-and-improved status when the program launches. To learn more, please visit ihg.com/newrewards. About IHG Hotels & Resorts IHG Hotels & Resorts [LON:IHG,NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 17 hotel brands and IHG Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in more than 100 countries, and a further 1,800 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco Hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG Rewards. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.

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TRAVEL TECHNOLOGY

Amadeus Redesigns Business Incubator to Discover Next-Generation Travel Tech Products

Amadeus | May 12, 2021

Amadeus, a Madrid-based firm aims to diversify its revenue streams. According to Skift, the organization has quietly launched Nexwave, a startup incubator that identifies promising projects and nurtures the company's next generation of products. “The pandemic has shown how Amadeus can help the travel industry by linking the dots and ensuring that our industry can collaborate more effectively and efficiently,” said Marion Mesnage, Nexwave's CEO. Nexwave, a unit of just more than 100 staff, is in the process of incubating product features and functionalities. The aim is to pursue new companies that can diversify the travel tech giant's revenue streams beyond retail and operating tools. The team's thematic interests have been intensified as a result of the pandemic. The team is now focusing on brands that keep travelers updated, assist shoppers in traveling safely, and assist travelers in connecting to the most meaningful aspects of local destinations. It also started testing new tools for travelers, such as automating the process of exchanging travelers' health-related details and assisting hoteliers in surfacing relevant events for guests at a destination. Traveler ID is a service that automates the task of verifying one's identity. Airlines and airports are now unable to keep up with long lines of travelers as agents manually check health status certifications. Air Europa, a Spanish airline, became the first to test Traveler ID in late April. Passengers may use the technology to confirm they have the required health documents at check-in while being on an airline's website or app. It eliminates manual labor for both the passenger and the airline. The capability is integrated into the airline's IT scheme, allowing for self-service check-in. During the testing period, Air Europa passengers flying to Spain will use an online form to confirm they hold the required health documentation. Travelers will be able to search and submit records for automated verification, such as shared QR codes from labs, national health services, and health platform providers, in the future. The aim is to sync with wireless health wallets like CommonPass. Feasy is another Nexwave project. This is a consumer-facing "digital concierge" that deals with travelers via chat apps like WhatsApp or Messenger. Mesnage concluded that the digital message would be more important than today's random emails from suppliers. The organization will be aware of a customer's address, the airport terminal from which they will leave, the distance to travel, and traffic updates. It will also have a clear idea of how open a customer will be to thinking about booking any particular add-on, taking into account the stage of a traveler's journey. Amadeus is now incorporating the ideas into CheckMyTrip, a remote travel assistant mostly used for business travelers.

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HOSPITALITY TRENDS

Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties

Mint House | January 13, 2022

Stayntouch, a world-wide leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, announced an expanded partnership with Mint House, a transformational residential hospitality company that offers tech-forward apartment-style accommodations across the United States. Debuting with the brand's award-winning property, Mint House at 70 Pine - New York, Stayntouch has completed the deployment of its guest-centric cloud PMS across 22 Mint House properties.Founded in 2017, Mint House operates in more than 15 major U.S. cities including New York, Miami, Austin, Denver and Nashville with plans to grow to 3,000+ rooms in 30 additional markets over the next 12 months. Mint House selected Stayntouch because of its flexible, open-API architecture and comprehensive integration library, advanced automation capabilities, and ability to facilitate a tech-first hospitality concept and contactless guest journey. Mint House also leverages Stayntouch's day-use booking feature to offer rooms ideally suited for flexible, remote work. "Mint House provides a comprehensive and guest-centric tech ecosystem that includes everything from mobile check-in and smart thermostats, to on-demand fitness,Stayntouch's emphasis on automation and contactless solutions allows us to efficiently operate our properties and customize our sales and revenue strategies to deliver against an undeniable shift in consumer behavior towards remote work and truly flexible travel." -Patrick Duffy, Head of Revenue Strategy at Mint House We are delighted that Mint House has chosen to expand its partnership with Stayntouch, because both companies share the same underlying mission and philosophy: That technology can be used to deliver an exceptional guest experience, while continually reimagining and enhancing the relationship between hotels and their guests," said Michael Heflin, Chief Revenue Officer at Stayntouch. "We are proud that our intuitive and flexible PMS is helping one of the world's most innovative hospitality brands meet the ever-changing demands of today's travel landscape. About Mint House Mint House is transforming the traditional hotel model and creating a new category of hospitality that is fundamentally changing the way we live, work and play away from home—all powered by technology. Mint House's award-winning properties are thoughtfully designed with full kitchens, expansive living areas and connected workspaces in prime downtown locations—offering a new kind of stay that's smarter and more comfortable than a hotel and delivers on the personalized service and consistency travelers have come to expect. Mint House's proprietary tech stack and mobile-first model powers a seamless and feature-rich guest experience including mobile check-in and keyless entry, pre-stocked groceries, 24/7 digital concierge services, on-demand fitness, smart thermostats and shoppable spaces. For more, visit minthouse.com and @staymint. About Stayntouch Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.

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