Brand USA celebrates destination storytelling at ESTO 2019

Travel Daily Media | August 21, 2019

Brand USA celebrates destination storytelling at ESTO 2019
Brand USA, the destination marketing organisation for the US, announced winners of the first-ever Brand USA Video Storytelling Award during the Educational Seminar for Tourism Organization (ESTO) Destination Day. Christopher L. Thompson, president and CEO of Brand USA presented the awards to representatives from Destination DC and New Mexico Tourism Department in recognition of their compelling and inspiring video content.

Spotlight

Make sure to plan a worthwhile vacation this summer.Today we’ll be counting down our picks for the top 10 summer destinations in Europe. For this list, we’re looking at some of the best places in Europe you should visit in the warm summer months, based on a ranking from Lonely Planet.

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COMMERCIAL TRAVEL

United Airlines and Virgin Australia Group Announce New Partnership

United Airlines & Virgin Australia Group | December 14, 2021

United and Virgin Australia Group announced today a new partnership that will enhance the travel experience between Australia and the Americas. This partnership will add more benefits for both MileagePlus and Velocity Frequent Flyer members as well as access to more one-stop connections to cities across the United States, Australia, Mexico, the Caribbean, and South America. The agreement, which is subject to government approval, is set to roll out starting in early 2022.Australia has always been a key part of United's network as demonstrated by United being the only carrier to maintain passenger service between the U.S. and Australia throughout the pandemic. In addition, United offers more flights to Australia than any other U.S. carrier and now extends its presence by adding Virgin Australia Group's comprehensive network. "The United States and Australia share a special bond and I'm especially proud that United was the only airline to maintain a vital link between these two countries throughout the pandemic,Looking ahead, Virgin Australia is the perfect partner for United. Our partnership provides considerable commercial value for both airlines and a shared commitment to offer the best travel experience for our customers." -United CEO Scott Kirby. United currently offers daily direct flights from San Francisco and Los Angeles to Sydney, while other services including flights from Houston and direct services to Melbourne are expected to resume later in 2022. Under this new partnership, United's customers will now have access to top Australian destinations including Brisbane, Perth and Adelaide. In addition to the ability to redeem and earn points/miles, eligible premier MileagePlus and Velocity members will also receive the following benefits when flying on United and Virgin Australia worldwide: Priority check-in Priority boarding Priority baggage delivery and additional baggage check allowance Priority security clearance Lounge access The partnership will also triple Virgin Australia's reach into the U.S., with customers accessing United's vast domestic and international network, connecting at United's multiple Australian gateways. The partnership is another significant customer enhancement for the relaunched Virgin Australia, that will also see the airline resume the sale of codeshare flights at virginaustralia.com, starting with United services in early 2022, followed by the airline's other international partners. Virgin Australia first paused the sale of codeshare flights on its website at the height of the pandemic, and today's announcement will open a new gateway for travel between Australia and the U.S. and beyond. "We are grateful to have such a strong partner in United,They have proudly been one of Australia's most loyal and long serving aviation partners and their market strength both to Australia and in the United States brings great value to our guests. We look forward to innovating together on behalf of our guests to ensure they have the very best travel experiences to over 90 destinations in the U.S." -Virgin Australia Group CEO Jayne Hrdlicka. Committed to Ensuring a Safe Journey United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus SM program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind. To manage entry requirements in different destinations, and find places to get tests, customer can visit United's Travel Ready Center. United Next United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently: Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi. Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers. Announced that United will train at least 5,000 pilots by 2030 through the United Aviate Academy, with the plan of at least half being women and people of color. Required all U.S. employees to receive a COVID-19 vaccination. Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website. Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup Heart Aerospace and a purchase agreement with Boom Supersonic. Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined. Eliminated change fees for all economy and premium cabin tickets for travel within the U.S. About United United's shared purpose is "Connecting People. Uniting the World." In 2019, United and United Express® carriers operated more than 1.7 million flights carrying more than 162 million customers. United has the most comprehensive route network among North American carriers, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. For more about how to join the United team, please visit united.com/careers and more information about the company is at united.com. United Airlines Holdings, Inc. is traded on the Nasdaq under the symbol "UAL". About Virgin Australia Virgin Australia Group is a major Australian airline operating scheduled domestic and short-haul international flights, charter and cargo services, and the award-winning loyalty program Velocity Frequent Flyer.The Group has been a competitor in the Australian aviation landscape for more than 20 years, carrying tens of millions of passengers in that time and operates three seating choices; Economy, Economy X (extra leg room Economy) and Business Class.Virgin Australia is now embarking on an exciting new chapter. In September 2020, US private equity firm Bain Capital acquired Virgin Australia and relaunched it as a mid-market carrier with a renewed focus on its heartland customer. Since that time the airline has simplified its fleet structure to an all-Boeing 737 fleet and has made significant investments in technology and customer experience. Virgin Australia is focussed on creating great experiences and has won many awards over the years including Best Cabin Crew, Best Domestic Airline and Best Economy Class. Velocity Frequent Flyer has also scooped a wealth of prestigious gongs including the Freddie Awards Best Program of the Year and Best Redemption Ability for Asia/Middle East and Oceania.+

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Dubai Tourism partners with Microsoft to streamline data-driven services

Microsoft | August 09, 2020

Dubai's Department of Tourism and Commerce Marketing (Dubai Tourism) has partnered with Microsoft to further streamline data-driven services offered to stakeholders. The move will also enhance the e-learning platform for the Dubai College of Tourism (DCT) and adopt an innovative approach towards showcasing the city as a must-visit destination. The wide scope of collaboration between Dubai Tourism and Microsoft is largely based on leveraging the Azure cloud platform, which provides a range of services from computing to networking, databases to analytics, and artificial intelligence designed to help organisations run their digital systems and processes more efficiently. Dubai Tourism's goal is to create a strong data analytics platform on the cloud that will help it share valuable business insights via online dashboards to facilitate managerial decision-making and to constantly update public and private stakeholders with critical industry-related information.

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HOSPITALITY TRENDS

Brittain Resorts and Hotels Selects Agilysys Cloud-Native SaaS Property Management Solutions

Brittain Resorts and Hotels & Agilysys | November 20, 2021

-Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, announced that Brittain Resorts and Hotels in Myrtle Beach, SC, has selected Agilysys’ cloud-native SaaS PMS solution Agilysys Stay, as well as Agilysys rGuest Service and Owners Accounting for 10 of their properties representing over 3,400 roomsFrom award-winning, full-service oceanfront resorts to affordable and family-friendly hotels, Brittain Resorts & Hotels has the perfect selection of accommodations and amenities to satisfy every taste and budget. The roots of the brand go back 80 years and three generations in Myrtle Beach, where guests are invited to “take a vacation from ordinary” as they explore the reputation of integrity, exceptional dependability, and ultimate service provided by the Brittain Resorts & Hotels team of professionals. With Agilysys Stay PMS, the Brittain staff will be able to welcome guests at check-in with ready access to guest preferences allowing them to connect on a more personal level. Sporting an easy-to-use browser-based UI, Agilysys Stay offers fast time-to-value, through improved operational efficiency and elevated guest service. Due to its breadth of features and ease-of use, Agilysys Stay is being implemented broadly across hotels of all sizes, scaling from the largest resort hotels and multi-site chains through mid-size properties of any type to limited-service hotels and small boutique establishments. Owners Accounting will help Brittain simplify homeowners revenue and expense tracking while ensuring that homeowners have timely, accurate information about their property’s usage and condition. And Agilysys rGuest Service will enable Brittain to communicate quickly and seamlessly with guests and staff alike using SMS to streamline guest requests and maintenance workflows across their properties. “We are excited to be partnering with an established, forward looking software company that has developed and delivered a PMS with a modern, friendly user interface. The opportunity to switch to a stable SaaS solution with integrated service optimization and homeowners accounting modules, that takes us out of the infrastructure and interface business, delivers a one-stop shop and allows us to focus on our sales, growth and operations initiatives, With one of the largest development staffs in the hospitality industry, Agilysys delivers a comprehensive catalog of existing integrations along with a willingness to develop even more. This positions us to be nimble enough to react to the ever-changing demands and preferences of our guests.” -Patrick Norton, Vice President of Sales & Marketing, at Brittain Resorts and Hotels We are thrilled to welcome the Brittain Resorts and Hotels to our family of Agilysys Stay PMS properties, said Don DeMarinis, SVP Sales & Marketing Americas/EMEA at Agilysys. We are seeing a rapid increase in adoption of Agilysys Stay at properties of all sizes. I am confident that Brittain will find that our modern cloud-native PMS solution, combined with rGuest Service and Owners Accounting, will help them drive improved guest loyalty and revenue while optimizing operational efficiencies. Agilysys Stay is a full-featured cloud-native enterprise-grade SaaS PMS that delivers personalized guest experiences with powerful operational efficiencies allowing users to focus on connecting with guests on a personal level. As a one-stop solution, Stay provides the capability to increase revenue, improve occupancy and inventory management, reduce costs, and increase brand and guest satisfaction for properties from small destination resorts to large national chains. Agilysys Stay delivers intuitive PMS functionality across operations that empowers users to deliver more meaningful guest experiences. rGuest Service is an easy-to-use, cloud-native SaaS-based and on-premise capable service optimization solution. With a powerful and highly flexible platform, it monitors events across various staff and guest touchpoints, and provides services assignment with context-based guest, location and task details, and optimized routing of tasks and approvals with support for smartphones, tablets, laptops and wearables. Its support for 2-way Guest Communication uses SMS to enable personalized communication between guests and staff members for property inquiries, special housekeeping requests, room-ready notifications, and other staff/guest interactions. About Agilysys Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA.

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Spotlight

Make sure to plan a worthwhile vacation this summer.Today we’ll be counting down our picks for the top 10 summer destinations in Europe. For this list, we’re looking at some of the best places in Europe you should visit in the warm summer months, based on a ranking from Lonely Planet.