businesswire | August 16, 2023
Bleisure travel has been deemed a pandemic silver lining, according to The Year of “New” Traveler report from the American Hotel and Lodging Association (AHLA), published in 2022. Although combining leisure and business travel wasn’t a new concept before 2020, such arrangements have become more commonplace as multi-day bleisure trips are a new travel norm.
Further, today’s traveler wants it all from their lodging and travel provider. While cleanliness and safety are table stakes, they also crave multiple amenity options like dining at different price points, gaming, retail shopping, theater-style shows and spa treatments. Bleisure travelers not only want the additional amenities, but they also desire access to self-booking and self-service technology, to make the most of their time between business and leisure.
Potawatomi Casino Hotel, located in downtown Milwaukee, is one such property that not only provides several on-site amenities but has implemented hospitality technology to create guest and employee champions at every touchpoint. Potawatomi Casino Hotel, one of Wisconsin’s most popular entertainment destinations featuring more than 1.1 million square feet, chose to replace systems previously in use with two award-winning point-of-sale (POS) systems from Agilysys to optimize food and beverage interactions and enhance guest and staff experiences.
Agilysys, Inc. (NASDAQ: AGYS) is a leading global provider of hospitality software solutions that delivers High Return Hospitality. Its latest point-of-sale (POS) systems combine highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. The robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increased operational efficiency.
Since installing the POS platforms from the Agilysys Hospitality Core Collection™, Potawatomi Casino Hotel staff have been able to provide enhanced experiences throughout the property that serves 6 million-plus guest visits annually. The property, owned and operated by the Forest County Potawatomi Community, features:
Gaming, which includes state-of-the art slot machines, bingo, table games and a temporary sportsbook.
Restaurants and bars, including the four-star Dream Dance Steakhouse Canal Street Café, authentic Asian noodle and sushi bar RuYi and The Potawatomi Marketplace.
Entertainment at several on-site venues, such as the 1,500-seat Potawatomi Event Center and nightlife hot spot Bar 360.
Deluxe amenities at its 500-room, 19-story hotel, including 75 suites, some of which offer stunning views if the Milwaukee skyline and Lake Michigan.
Full-service catering for corporate and social events.
With such a large, comprehensive enterprise, the 3,000-employee Potawatomi Casino Hotel has improved guest and staff experience by investing in Agilysys’ mobile food & beverage ordering and kiosk systems, resulting in better reviews, increased satisfaction and greater on-property spend.
“Coming off the pandemic, guests want it all, and technology helps us deliver,” said Garret Finocchiaro, CIO at Potawatomi Casino Hotel. “We are in a much better position to create the High Return Hospitality experiences they expect with Agilysys’ POS solutions at staff members’ fingertips. Additionally, such technology helps us attract and retain top talent in a tight labor market in a growing sector.”
The U.S. Bureau Labor Statistics reports overall employment in the gaming industry is expected to increase 17% from 2021 to 2022 — quicker than the average for all occupations. As such, Potawatomi Casino Hotel management understands the need for hospitality-specific solutions to up the proverbial ante to keep staff — and guest — satisfied in this growing industry.
“Potawatomi Casino Hotel understands the need to deliver Return on Experience so the millions of visitors and guests that come through its doors receive such amazing interactions and memories that they post on social, tell their friends about it and come back for more,” Darren Student, Vice President Sales, Agilysys. “We can’t wait to see how this amazing property continues to grow as we move into a long-term partnership and the company invests in a comprehensive suite of Agilysys hospitality solutions that deliver greater guest and staff loyalty.”
About Potawatomi Hotel & Casino
Set in the heart of Milwaukee, Potawatomi Casino Hotel is Wisconsin’s premier entertainment destination, offering guests the best in gaming, dining and entertainment. The property features a 500-room, 19-story hotel, the second largest hotel in Milwaukee; a new sports betting operation; and more than 60,000 sq. feet of event space. In 2022 Potawatomi announced a $100 million renovation project of the casino’s third floor, which is scheduled to be complete in 2023. To discover more visit www.paysbig.com.
About Return on Experience (ROE)
When it comes to software, most resorts talk about return on investment (ROI). In hospitality, short-term ROI is table stakes. Return on Experience (ROE), provided through Agilysys software, ensures every experience at every touchpoint creates a champion – not a critic – for both guests and staff members alike. This way, guests do more, spend more and have a higher intent to return and recommend on Yelp, Trip Advisor and other popular platforms. Check out our 30-deep Experiencer Enhancers™ Collection, along with our venue-specific Hospitality Solutions™ designed to maximize your specific need.
Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include: branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that meaningfully improve interactions for guests and employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs.
Features and Advice
businesswire | June 29, 2023
Leading travel technology company Amadeus and Emburse, the global leader in spend optimization, are joining forces through a strategic partnership to better address the business travel demands of global enterprises. The partnership will ensure a seamless experience from trip planning and booking, through to expense reporting, reconciliation, reimbursements and spend analytics.
This relationship delivers more choice to enterprises that are looking for an integrated suite of modern, sophisticated travel spend management tools, without having to compromise on quality by being tied to a single vendor.
Amadeus and Emburse can now deliver a fully integrated solution to new customers, as well as offering each other’s solutions to current customers. Amadeus will promote Emburse Chrome River as a recommended integrated expense management offering to corporations in the United States and specific markets in Europe (UK, Scandinavia and Benelux), while Emburse will add Cytric Travel and Cytric Easy for Microsoft Teams to its portfolio of travel spend optimization solutions.
“Emburse and Amadeus have had data integrations for some time, and we share a number of high-profile customers, but with this partnership, we’re really taking things to the next level,” said Eric Friedrichsen, CEO of Emburse. “The two companies offer a number of complementary solutions that span the entire business travel journey. This relationship enables us to empower global enterprises with state-of-the-art tools that offer greater simplicity for their end-users, while creating value for the enterprise through greater visibility and more efficient travel spending.”
Through the global reach of this partnership and their commitment to innovation, Amadeus Cytric Solutions and Emburse can now offer a compelling alternative that not only meets the travel and expense (T&E) requirements of global enterprises with complex travel programs but also elevates the impact to a global business through the enablement of travel analytics, travel companion apps and integrated card programs.
“This partnership enables us to go beyond managing travel booking and expense. By leveraging our two companies’ complementary strengths, we are greatly enhancing the traveler’s digital and mobile experience and corporations’ travel spend and policy management throughout the entire travel journey. All of this will enable corporations to optimize their travel spend in terms of cost, carbon emission and productivity collaboration,” said Rudy Daniello, Executive Vice President, Amadeus Cytric Solutions.
The two companies will continue working together to collaborate and innovate in building end to end spend management.
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.
We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. In 2019, we helped connect over 1.9 billion people to local travel providers in over 190 countries.
We have a global mindset and a local presence wherever our customers need us. Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.
Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company has also been recognized by the Dow Jones Sustainability Index for the last eleven years.
Emburse is a modern spend management company offering solutions that revolutionize the way organizations manage employee expenses, process invoices and make payments. Emburse humanizes work by empowering business travelers, finance professionals, and CFOs to eliminate manual, time-consuming tasks, so they can focus on what matters most.
Its innovative offerings, which are tailored to meet the unique business needs of specific industries, company sizes, and geographies, are trusted by more than 9 million users in more than 120 countries. Over 18,000 customers, from start-ups to global enterprises, including Bosch, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota, rely on Emburse to make faster, smarter decisions, improve compliance, and optimize spend -- making corporate spend deliver meaningful value for the organization.
Emburse is recognized as a leader in expense management and accounts payable automation by analyst firm IDC, and has received multiple awards for innovation and its high levels of customer satisfaction.
prnewswire | August 31, 2023
Cendyn, a catalyst for digital transformation in the hospitality industry, proudly announces the strategic acquisition of WIHP, an industry leader in hotel digital marketing services and technology. The acquisition signifies a key milestone in Cendyn's quest to facilitate profitable revenue growth for the hospitality industry through continued investment in driving direct bookings.
For close to 30 years, Cendyn has established itself as a pioneer in empowering people to excel in hospitality through world-class technology and services. This commitment enables hoteliers to foster deeper guest relationships, increase direct bookings, and enhance overall bottom-line results.
The merger between Cendyn and WIHP represents a leap for Cendyn, reinforcing its EMEA and global footprint at a time when the industry is focused on driving more profitable revenue. By joining forces, the two entities create a digital ecosystem that empowers clients of both Cendyn and WIHP to generate profitable revenue growth driven through their direct booking channels.
"We are thrilled to embark on this transformative journey with WIHP," said Jack Blaha, CEO at Cendyn, "The synergy between both companies is remarkable, and with WIHP's metasearch prowess, this merger reaffirms our commitment to driving more demand for our customers' most profitable direct booking channel."
"At the core of this transformative acquisition lies two true digital leaders in the industry," said Vincent Ramelli, CEO at WIHP. "Marrying Cendyn's rich heritage with WIHP's state-of-the-art metasearch expertise establishes a new epoch in the hospitality industry. We are incredibly excited to see what we can achieve together for our industry."
As Cendyn and WIHP unite under this acquisition, hoteliers can expect a revolutionized approach to hotel digital marketing services, setting an elevated standard for the future of hospitality technology.
Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With offices located across the globe, in the United States, Germany, United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of customers across 143 countries.