Hospitality Management
Globenewswire | August 25, 2023
Canary Technologies, the hospitality industry’s leading guest management system, is launching Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s entire Guest Management System. The beta version product is the latest in Canary’s award-winning suite of guest management tools, driven by the latest technology. Generative AI refers to algorithms that are used to create new content using existing context.
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses.
Canary’s new feature will keep customer data safe while helping hoteliers increase staff efficiency, enabling them to save hours in responding to guest inquiries. It also saves guests time, providing answers to their top-of-mind questions directly and instantly. Canary’s AI capabilities will also drive a more personalized guest experience based on their specific customer criteria like loyalty status. Hotels can sign up to be part of the beta launch by contacting Canary.
“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, Head of Engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”
Canary will continue to embed AI into their products to help hoteliers reduce fraud, streamline operations, elevate the guest experience and boost revenue.
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management System. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 75 countries, including leading global brands, such as Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Ace Hotel Group. Canary is the #1 rated solution on HotelTechReport and was the sole hotel technology company named to Fast Company’s Most Innovative Companies in 2023. Canary’s solutions help hotels eliminate paper processes, boost revenue, increase staff efficiency, improve the guest experience, and reduce chargebacks and payment fraud. Canary’s guest platform includes Contactless Check-In/Checkout, Upsells, Guest Messaging, and Digital Tipping.
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Hospitality Trends, Hospitality Management
PRNewswire | August 08, 2023
Sojern, the leading travel marketing platform, and Profitroom, a globally renowned award-winning booking and technology platform, announced a new collaboration. In today's era, where hotels closely monitor their budgets, the collaboration aims to equip hotels worldwide with a powerful combination of advanced booking technology and data-driven marketing solutions. This will enable hoteliers to effortlessly reach travellers searching for a place to stay and drive direct bookings on their website, ultimately leading to increased revenue.
"With travellers increasingly relying on multiple digital channels to discover, plan and book their trips, the hospitality industry is undergoing a profound shift," said Josh Beckwith, Managing Director, Global Strategic Accounts and Partnerships, Sojern. "This collaboration between Sojern and Profitroom is perfectly timed to address the evolving needs of hoteliers of all sizes, helping them navigate the complex landscape of digital marketing and guest acquisition, and ultimately drive measurable results while boosting profitability. In an exciting year for Sojern, we are thrilled to partner with Profitroom to empower hotels with the tools and insights they need to succeed in today's competitive market."
As a leading provider of hospitality technology solutions, Profitroom boasts one of the highest-converting booking engines on the market, complemented by powerful marketing automation tools, an advanced channel manager, and a website builder. By integrating these offerings with Sojern's digital marketing capabilities, hoteliers can optimise their online presence, attract high-value guests, and streamline operations. Furthermore, Sojern recently introduced its suite of Guest Experience Solutions through the acquisition of VenueLytics. Sojern's enhanced Travel Marketing Platform now enables hotels to engage with guests throughout their entire journey.
"We are excited to join forces with Sojern and help hoteliers accelerate growth while increasing direct online revenue," said Samantha Williams, Commercial Director, Profitroom. "By leveraging each other's strengths, we will equip hotels with a winning combination of innovative technology and data-driven marketing solutions. This partnership will enable hotels to stand out in a crowded marketplace, increase direct bookings, and boost revenue. Profitroom has already made significant progress in the Polish, South African, LATAM, UK and Nordic markets with among 3,500 hotels and resorts worldwide. This new partnership with Sojern will further enhance our global reach amongst hoteliers."
Sojern recently announced the latest version of its Sojern Travel Marketing Platform, featuring enhanced AI-powered audiences, showcasing the company's commitment to leveraging its deep technological expertise on a global scale. By continuously advancing its platform and investing in partnerships like the one with Profitroom, Sojern demonstrates dedication to innovation and delivering exceptional results to its 10,000 customers annually around the world. Profitroom, at the forefront of hotel technology solutions, assists hotels in adapting to evolving technology landscapes by introducing innovative ways to engage with customers while saving them time. Notably, Profitroom recently introduced an AI-based automatic copywriter, simplifying the process of creating compelling email campaigns. This cutting-edge technology enables hotels to generate tailored messages for guests with just a few clicks.
Sojern is set to join Profitroom at their On Tour event in Johannesburg on Tuesday, August 22, 2023. The series of events, which will be hosted in Cape Town, Johannesburg, Pietermaritzburg, Hoedspruit and Nelspruit, aims to equip hoteliers with the best hospitality booking technology, offering discussions on the latest trends and highlighting strategies to increase revenue. Providing hoteliers with a networking platform and opportunities to develop industry relationships, the event also offers tools to keep them updated with the latest insights and trends, positioning them at the forefront of the industry. Sojern is among an esteemed group of partners joining Profitroom throughout the tour.
About Sojern
Sojern is a leading digital marketing platform built for travel marketers. Powered by artificial intelligence and traveller intent data, Sojern provides multichannel marketing solutions to drive direct demand. More than 10,000 hotels, attractions, tourism boards, and travel marketers rely on Sojern annually to engage and convert travellers around the world.
About Profitroom
Profitroom powers more than 3,500 outstanding leisure hotels and resorts across the world.
The award-winning Profitroom Suite exposes hotels' full business potential with the complete set of e-commerce tools and industry-leading experience personalisation. Profitroom reservation platform supports all channels and yields direct bookings performance. It's built on the guest-centric foundations to strengthen guest loyalty and retention.
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Travel Technology, Hospitality Trends
PR Newswire | July 05, 2023
Today, Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, announces a new partnership with Blue Sky Group, a hospitality provider in Indonesia that manages premium executive lounges in airports across Indonesia, alongside hotels and restaurants.
This partnership will allow Priority Pass Members to access 13 airport lounges, eight of which are exclusive to Priority Pass Members, in Indonesian airports. This includes Soekarno-Hatta International Airport (CGK), Sultan Aji Muhammad Sulaiman Sepinggan International Airport (BPN), and Sultan Mahmud Badaruddin II International Airport (PLM).
Blue Sky Group's airport lounges offer comfortable spaces for travellers to relax pre-flight, as well as VIP rooms for informal meetings. Lounges at Balikpapan (BPN) and terminal 2 of Soekarno-Hatta (CGK) airports provide complimentary buggy services that transport guests from the lounge to immigration. In addition to curated lounge spaces, members will be able to enjoy Ippolito coffee – Blue Sky's in-house brand, roasted locally – as well as sample Indonesian cuisine, such as Pisang Goreng and varieties of Jajanan Pasar.
"This is an exciting time for the travel industry in Indonesia, as the country has set a goal of attracting nearly 7.4 million international arrivals in 2023; almost double the number of arrivals when compared to last year," said Todd Handcock, Global Chief Commercial Officer and Asia Pacific President at Collinson. "We are delighted to partner with Blue Sky Group, one of the top hospitality providers in Southeast Asia, to vastly enhance our Priority Pass Members' experience when visiting Indonesia, through inventory that both provides a taste of the local culture, and a memorable airport experience."
Linan Kurniahu, CEO of Blue Sky Group said, "We are thrilled to partner with Priority Pass to provide their members with access to our premium airport lounges in Indonesia. Our airport lounges combine the best of local culture and cuisine with the highest levels of international travel service. This partnership represents a significant milestone for us as we continue to expand our footprint across Asia Pacific's travel industry."
Indonesia has a rapidly growing economy and is fast becoming a major international business and leisure travel destination. Recognising the importance of this market to Priority Pass Members, together, both partners will make travel to and within the Indonesian archipelago more comfortable and relaxing than ever before.
About Collinson
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence.
We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.
About Priority Pass
Priority Pass is the world's original and market-leading airport experiences programme. We provide travellers with access to 1,300 airport lounges and travel experiences in over 650 airports in 148 countries. Members can access an ever-growing range of premium experiences – from spas to sleeping pods to dining – that help elevate every journey into something special. By building partnerships with other leading brands, we help to bring a better travel experience to the world.
About Blue Sky Group
A nationwide company focusing on hospitality, property services and restaurant management, Blue Sky Group started in 1973 as one of the few hotels in Balikpapan, Indonesia. Since 2003, Blue Sky Lounges serve in major cities in Indonesia, such as Balikpapan, Jakarta, Pekanbaru, Pontianak, etc.
We are the sole privately owned brand with multiple outlets that have partnership with major banks and corporate & government entities in Indonesia. Our aim is to continue to be the destination for travellers before their journey, with the goal of going to international market in the future.
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