TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS
Delta | July 12, 2022
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), is part of the latest acceleration in Delta Air Lines’ digital business transformation with the announcement of a multi-year agreement to serve as the airline’s preferred cloud provider. AWS will help Delta unlock technologies and streamline processes that will make the customer experience faster, smoother, and more secure—from the booking process to the flight experience.“Continuous innovation is at the core of Delta’s commitment to its customers,” said Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Delta is building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability. With AWS, Delta is providing a secure infrastructure for timely data-driven insights. In addition, Delta is providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) program to increase cloud adoption and develop new client-facing and internal capabilities. Delta plans to scale the program across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone—we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways, Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
-Delta’s Rahul Samant, E.V.P. and Chief Information Officer.
The airline is also working with AWS to modernize the core technology platforms that support its customer engagement center operations. Thanks to Amazon Connect (a fully managed, easy-to-use, omnichannel cloud contact center service), customers who call Delta’s reservations and customer care specialists will have a more streamlined experience. Delta customer care specialists can respond in real time to customers with new online and text support.
Delta’s collaboration with Amazon extends beyond technology innovation. The airline is also Amazon’s most preferred carrier, supporting Amazon’s business travel needs around the globe.
About Amazon Web Services
For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.
More than 4,000 Delta Air Lines (NYSE: DAL) flights take off every day, connecting people across more than 275 destinations on six continents with award-winning operational excellence, customer service, safety and innovation. Our people lead the way in delivering a world-class customer experience, and we're continuing to ensure the future of travel is personalized, enjoyable and stress-free. Delta is America's most awarded airline thanks to the dedication, passion and professionalism of its people, recognized by J.D. Power, Fortune's World Most Admired Companies, the Wall Street Journal, and Business Travel News, among many others. Delta has served as many as 200 million customers annually. Headquartered in Atlanta, Delta operates significant hubs and key markets in Amsterdam, Atlanta, Boston, Detroit, London-Heathrow, Los Angeles, Mexico City, Minneapolis-St. Paul, New York-JFK and LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle, Seoul-Incheon and Tokyo.
HOTEL EQUITIES | August 29, 2022
hotel owner, operator, and developer Hotel Equities (“HE”) announced the launch of its new Lifestyle division. HE’s alliance with Greenwood Hospitality combines Greenwood’s extensive collection of lifestyle and luxury hotels with HE’s portfolio of award-winning focused and full-service hotels.
"This is an important milestone for Hotel Equities as we strategically and thoughtfully expand into the lifestyle and luxury segments. We have blended Greenwood Hospitality’s industry leading team of passionate, experienced professionals along with their extensive infrastructure and back-office expertise with our best-in-class training and proprietary business intelligence systems to create a peerless offering in the experiential, full-serve and luxury segments. This creates tremendous confidence and value for both our existing and future stakeholders,”
-President and CEO of Hotel Equities, Brad Rahinsky.
Bill Kohl, Principal at Greenwood Hospitality will lead an elevated enterprise-wide food and beverage team while adding depth to the lifestyle team with the addition of Peter Tziahanas, SVP of Operations. Tom Conran, also a Principal with Greenwood Hospitality lends his skillset to further expand the new lifestyle division across both the U.S. and Canada. All disciplines will be supported by Albert Smith, Hotel Equities’ President of Hotel Operations.
"We've assembled a stellar leadership team to provide tremendous across-the-board support to our lifestyle division and create exciting new concepts that drive revenue and resonate with guests, By providing unrivaled best-in-class service, we look forward to continuing to expand in the lifestyle space.”
-Tom Conran, Principal for Greenwood Hospitality.
The lifestyle division now includes over thirty assets that include award winning hotels like The Farnam in Omaha, NE and The Henry in Dearborn, MI, both Autograph Collection by Marriott hotels, as well as the Tulsa Club, a Curio Collection by Hilton, located in Tulsa, OK.
About Hotel Equities
Hotel Equities is an award-winning full-scale hotel ownership, management and development firm with a portfolio of over 250 hotels and resorts throughout the United States and Canada. Fred Cerrone, CHA, serves as Founder and Chairman; Brad Rahinsky serves as President and CEO. Hotel Equities is an affiliate of 33 Degrees, an integrated management platform combining market knowledge and industry experience across a broad range of CRE assets including office, restaurant, retail, mixed-use and multi-unit residential. For more information on Hotel Equities, visit www.hotelequities.com.
AIRLINES AND AIRPORTS
Vietnam Airlines | September 06, 2022
Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced an extended distribution agreement with Vietnamese flag carrier Vietnam Airlines. The new deal means that Vietnam Airlines will continue to distribute its content to the large network of travel agents through Sabre’s extensive travel marketplace.
The agreement further strengthens Sabre’s presence in the Vietnam aviation marketplace and the relationship between Sabre and Vietnam Airlines. In addition to Sabre’s Global Distribution system (GDS), the Hanoi-based carrier also uses a comprehensive suite of SabreSonic Passenger Service System (PSS) technology including reservation and ticketing, inventory and departure control solutions. Vietnam Airlines also leverages Sabre’s Revenue Optimizer to maximize revenue using near-real time network partner and comprehensive passenger revenue performance data as well as further Sabre solutions to enable the carrier to provide travelers with a premium personalized experience.
“The aviation industry has evolved rapidly in recent years, and we highly appreciate Sabre’s wide-ranging, robust, scalable technological solutions for having brought significant value to Vietnam Airlines. Sabre’s robust global marketplace has supported Vietnam Airlines efficiently in reaching travelers worldwide following the easing of travel restrictions in Vietnam, We also appreciate the commitment of Sabre in supporting the recovery and growth of Vietnam Airlines as well as the Vietnam travel industry during and after Covid-19 pandemic. Today, we’re very happy to reaffirm our long-standing partnership that our two corporations have enjoyed for over a decade, and look forward to new successes in the future.”
-Le Hong Ha, CEO, Vietnam Airlines.
The expanded distribution agreement between Sabre and Vietnam Airlines was signed between Mr. Trinh Ngoc Thanh, Vietnam Airlines’ Executive Vice President and Sabre’s Vice President, Regional General Manager, Asia Pacific, Travel Solutions Agency Sales, Mr. Rakesh Narayanan at Vietnam Airlines’ headquarters in Hanoi.
Operating across dozens of domestic and international destinations, Vietnam Airlines continues to ramp up operations following the re-opening of Vietnam’s borders to international travelers earlier this year. The carrier is playing a key role in Vietnam’s aim to push tourist arrivals to five million this year, including attracting tourists from key markets including India, the US, Europe and the Middle East.
“The fact that we’re able to be in Vietnam to meet our valued partners at Vietnam Airlines and sign this agreement in person is testament to the strong recovery we are seeing across all sectors of the travel industry, This agreement demonstrates our clear commitment to supporting the rapid recovery and future growth of the Vietnam travel industry. We’re excited that Sabre will continue to bring significant value to Vietnam Airlines at this critical time for Vietnam’s aviation market and we look forward to continuing to enable the carrier to connect the world to some of Asia’s most exciting destinations.”
-Sean Menke, Chair of the Board and CEO, Sabre.
About Sabre Corporation
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. The company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveler experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260B worth of global travel spend annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information visit www.sabre.com.
About Vietnam Airlines
Vietnam Airlines – a member of SkyTeam Alliance – is the flag carrier of Vietnam and the major carrier in South East Asia. Vietnam Airlines provides air transport services on over 100 routes to more than 20 domestic and 30 international destinations. Operating a modern fleet of more than 100 aircraft, Vietnam Airlines is the first airline in Asia-Pacific to simultaneously operate modern, wide-body aircraft Boeing 787 and Airbus A350. Vietnam Airlines takes great pride in offering its passengers consistent on-time-performance, absolute safety, high quality services embedded with Vietnamese cultural identity. Vietnam Airlines has maintained Skytrax’s 4-star service quality for years and is gradually upgrading to 5-star standard.