TRAVEL TECHNOLOGY

CardFree Launches CardFree Concierge Designed to Create Seamless Digital Hotel Experience

CardFree | May 18, 2022

CardFree Launches CardFree
CardFree launches CardFree Concierge, a full suite of solutions from geo-location for poolside ordering to enhanced in-room ordering. The solution is specifically tailored to deliver a superior guest experience while taking the strain off of employees through digital connectivity. CardFree is an all-in-one platform empowering businesses to create customized order, pay, and loyalty solutions.

CardFree has been working with various creative hotels to encourage this new customer experience, both in-room and onsite, with products like charge-to-room, loyalty integration, remote ordering anywhere on-premise with geo-location capabilities, and order and pay at the table solutions. The Concierge has resulted in an ordering increase of over 60 percent for the hotels implemented to date.

CardFree Concierge is more than just an application; it's a customized suite of digital solutions to ensure a consistently high-quality client experience. For example, geo-location ordering enables consumers to place orders from the pool, the lobby, or any other designated area, guaranteeing that a hotel employee can locate the client for delivery. Guests, who like to get room service? CardFree Concierge allows in-room ordering by mobile phone without an app. CardFree Concierge also provides:

  • Multi-unit menu management.
  • Loyalty connections.
  •  Catering and event management.
  •  Self-directed kiosks for hotel restaurants and bars.

Pankaj Khanna, VP of Digital Product and Tech at Great Wolf Lodge, said, Through CardFree Concierge, we've been able to address critical food ordering scenarios and introduce innovative guest-friendly options like order-to-room, order ahead, and QR code ordering where guests have the option to either pay through their phone or charge it to their room. We've also seen improvements in our customer and employee satisfaction levels with the integration of self-serve kiosks designed for intuitive ordering

Spotlight

Your employees are at risk whenever they take a business trip:
• They stand out from the local population
• They often visit unfamiliar places
• Tiredness/jetlag may affect their judgment
• There are more/unknown health threats
• Driving, even to the airport, is always a risk.

Spotlight

Your employees are at risk whenever they take a business trip:
• They stand out from the local population
• They often visit unfamiliar places
• Tiredness/jetlag may affect their judgment
• There are more/unknown health threats
• Driving, even to the airport, is always a risk.

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TRAVEL TECHNOLOGY

Radisson Hotel Group Selects Reltio to Unify Data Across Global Enterprise

Reltio | September 01, 2022

Radisson Hotel Group has selected Reltio’s cloud-native, software-as-a-service (SaaS) platform to unlock the power of the Group’s enterprise data, accelerate its business transformation, and enhance its customers’ experiences. In the hospitality business, driving the best-possible outcome for customers is essential to ensure repeat business, and having the right data plays a vital role in assuring those outcomes.Radisson Hotel Group will implement Reltio’s secure, cloud-native platform to continuously consolidate the Group’s data in real time across its hotels. By deploying the Reltio platform, Radisson Hotel Group will improve its data quality, particularly around reporting. It will also improve its data workflows across the organization, which will help improve its business performance while reducing workloads. Most importantly, by ensuring consistent master data, Radisson Hotel Group can now leverage accurate, consistent, and comprehensive information to transform its business and improve the exceptional service its loyal customer base has come to expect. “At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. It is how we do business and who we are at the core, Data plays a crucial role in enhancing and personalizing our customers’ experiences. Reltio is a key partner as we embark on our digital transformation initiative. Reltio's cloud native solution gives us the trusted, high quality data we need – in real time – to deliver truly memorable moments for our guests.” -Nouman Ali, Senior Director, Global Data Governance & MDM. Radisson Hotel Group is one of the world's largest hotel groups. The Radisson family of brands can be found around the world in more than 120 countries with currently over 1,700 hotels in operation and under development. The Group has been recognized as the 4th-Best Employer in the Travel & Leisure Industry by Forbes. “The breadth of Radisson Hotel Group’s enterprise application system architecture, which expands across many hotel chains and operational units, requires a need for accurate, timely data that can help deliver an even better customer experience and drive business outcomes That's where we help – the Reltio platform combines all of Radisson Hotel Group’s data sources into one – from loyalty, to transactions, to preferences – giving it a 360-degree view of its customers. We are thrilled to have Radisson Hotel Group as a partner, and to help accelerate the value of its data.” -Manish Sood, CEO, Founder & Chairman of Reltio. About Reltio At Reltio, we believe data should fuel companies’ success, not hold them back. Our first-of-its-kind, cloud-native platform unifies multi-source, siloed data into a single source of trusted information for any data domain. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers -- from start-ups to large enterprises in more than 140 countries spanning multiple industries -- rely on our award-winning platform to fuel their success. To learn more about Reltio, visit www.reltio.com. About Radisson Hotel Group The Radisson family of brands can be found around the world in more than 120 countries, with currently over 1,700 hotels in operation and under development. Radisson Hotel Group operates the business in EMEA and APAC with over 1,000 hotels in operation and under development. The international hotel group is rapidly growing with a plan to double the portfolio by 2025. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. The Radisson family of brands portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels. Radisson Rewards is Radisson Hotel Group’s international rewards program that delivers unique and personalized ways to create memorable moments that matter to its guests. Radisson Rewards offers an exceptional experience for its guests, meeting planners, and travel agents in Europe, Middle East, Africa, and Asia Pacific. Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral. The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group’s portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol. The Safety Protocol is an integral part of Radisson Hotel Group’s Safety and Security program ensuring we always care for our guests and team members.

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TRAVEL TECHNOLOGY,AIRLINES AND AIRPORTS

T-Mobile Expands In-flight Coverage to United Airlines

T-Mobile | September 26, 2022

Airplane mode has a whole new meaning for T-Mobile customers flying United. Starting eligible T-Mobile (NASDAQ: TMUS) customers now get free in-flight Wi-Fi and streaming, where available, on select domestic and short-haul international United flights. As the newest addition to Coverage Beyond — T-Mobile’s latest Un-carrier move — United joins American, Alaska and Delta airlines in providing Un-carrier customers with the ability to text, email, search and stream all flight long where available, now on four of the biggest U.S. airlines.“Now, T-Mobile customers can stay connected from takeoff to landing and beyond on hundreds more flights, now including United Airlines!” said Mike Sievert, CEO of T-Mobile. “This latest expansion of Coverage Beyond is all part of our goal to keep customers connected even outside the signal of our network, and we’re on a nonstop mission to find new ways to make that happen.” After one of the biggest summer travel seasons in recent years, the trend is expected to continue this fall and through the holiday season, with more than a third of Americans planning to take a trip in the next three months. And T-Mobile will take the hassle and worry out of customers’ travel plans, keeping them connected on the road, in the air and overseas. “Whether it’s for business or leisure, we know staying connected in the air is important, and we’re excited many of T-Mobile’s customers will experience our free inflight Wi-Fi on their phones when flying United,” said Grant Milstead, United’s Vice President of Digital Technology. “With the free in-flight coverage, customers can take advantage of Wi-Fi to text their family and friends or browse their favorite sites and apps.” T-Mobile’s industry-leading travel benefits are just part of what makes now the best time to be a T-Mobile customer. In addition to free Wi-Fi where available and high-speed data abroad, Magenta MAX customers also get Apple TV+ on Us, Netflix on Us, a free year of AAA on Us, Scam Shield Premium and more that adds up to $225 in free perks every month for families – and that’s just a bonus on top of getting access to the nation’s largest, fastest and most reliable 5G network. At T-Mobile, customers come for the service and stay for the perks – and the Un-carrier won’t stop finding new extras to give them. As part of Coverage Beyond, customers also get 5GB of free high-speed data each month in 215+ countries and destinations on Magenta MAX, Business Unlimited Ultimate and equivalent Sprint plans. And yes, that includes up to 5G speeds where available. Customers will also get unlimited 256kbps connectivity in all those places, plus free connection all flight long on four eligible flights of their choice per year, with a free hour for every eligible flight after that on Magenta, Business Unlimited Advanced and equivalent Sprint plans. The bottom line? Everyone wins. And this is all in addition to 5GB of high-speed data every month and free calling and texting for Magenta, Magenta MAX and eligible T-Mobile for Business customers in Mexico and Canada. Coverage Beyond launches on United’s 737s, MAX8s, MAX9s, select 757-300s and select A319s with Wi-Fi supported by Viasat and Thales InFlyt Experience with more flights and Wi-Fi partners to be added soon. To learn more about T-Mobile’s travel benefits, visit t-mobile.com/travel. For more information on T-Mobile for Business travel benefits, head to http://t-mobile.com/business/plans/travel-benefits. Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay up to date with the latest company news. International Roaming in Simple Global Destinations: Up to 5GB of high-speed data per month with MAX plans; available in 11 European countries with Magenta plans. In-flight Wi-Fi: Unlimited where available on select U.S. airlines with MAX plans; 4 full-flight sessions per year with Magenta plans. 5G: Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T-Mobile.com. Fastest: Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q2 2022. Ookla trademarks used under license and reprinted with permission. Most Reliable: According to an audit report conducted by independent third-party umlaut containing crowdsourced data for user experience including task completion collected from November 2021 to May 2022. Full details at: www.umlaut.com/en/benchmarking/USA. About T-Mobile T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com.

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TRAVEL TECHNOLOGY,DESTINATION AND TOURISM

GigNet to Provide Managed Services to Aquaworld Cancun to Provide Clients with Seamless Wi-Fi while Embarking on Unique Water Tours and Experiences

GigNet | August 16, 2022

GigNet, a Digital Infrastructure company with an extensive regional fiber optic broadband network from Costa Mujeres, North of Cancun, through the Hotel Zone of Tulum, announced today it has signed an agreement to provide high speed Internet and Managed Services to Aquaworld marina located in Cancun's Hotel Zone. Aquaworld has been the “Fun Leader” for water activities in Cancun since 1986 and is a 2022 Tripadvisor “Travelers’ Choice” award recipient.Aquaworld’s main facilities are a marina in the Hotel Zone of Cancun, with the capacity to receive hundreds of boats, wave runners, and aquatic equipment. The facility also features the only pool to teach diving courses and training at the PADI certification level. Popular tours include an Isla Mujeres cruise and snorkeling trip and the “Paradise Subsee” – a cross between a yellow submarine and a glass bottomed boat – found only at Aquaworld, with tours of the Punta Nizuc Reef and the Cancun Underwater Museum. “As the ‘Fun Experts’ in Cancun, our Mission is to offer our guests an exciting, entertaining, and safe experience,Our customers’ experience begins at the Marina before they leave the dock, and this includes allowing them to stay connected to friends and family. Once their adventure begins, capturing the experience in a digital photograph to share and keep for years to come is an important part of the Aquaworld encounter. High-speed Internet helps us deliver this keepsake in a timely, high-quality fashion.” -Andrea Orozco, General Manager. Mark Carney, OBE and President of GigNet Mexico, commented, The incredible blue waters of the Caribbean Sea are at the center of the Cancun travel experience. Whether it is a relaxing and interesting boat tour or an exhilarating hands-on activity, Aquaworld helps travelers of all ages enjoy a water adventure while visiting the Cancun region. Our fiber-optic network and strong Wi-Fi services in the Cancun Hotel Zone help leading businesses such as Aquaworld earn top ratings from clients and from travel websites. The best ocean activities and the best Internet are a powerful combination. Together, Aquaworld and GigNet are a reason Cancun is the best destination in the world for travelers, adventurers, families, conferences, and digital nomads. ABOUT AQUAWORLD Founded in 1986, Aquaworld is located in Cancun and in Cozumel and is known globally as a leading company specializing in aquatic entertainment and activities. In addition to being the “Fun Experts” in Cancun for over 35 years, Aquaworld also prides itself on its contributions to preserving the delicate ecological balance of the reefs and ocean life of Cancun and Riviera Maya. Aquaworld has earned the prestigious “ESR” Badge from the Mexican Center for Philanthropy (CEMEFI) for Environmental and Social Responsibility. This places Aquaworld among the elite companies in Mexico who share the distinguished ESR label. Aquaworld is part of the Ultramar family of companies. https://aquaworld.com.mx/en/ ABOUT GIGNET GigNet is the Mexican Caribbean brand of GigNet, Inc., a U.S. based international Digital Infrastructure company specializing in Fiber-to-the-Home (FTTH) and Fiber-to-the-Premises (FTTP) for enterprise customers including hotels, resorts, retailers, offices, large commercial operations, governmental offices, and medical and educational facilities, as well as fiber-optic transport services for mobile phone operators in the region. Through its Mexico operating subsidiaries, GigNet, S.A. de C.V., and Sanalto Redes Peninsular, S.A.P.I. de C.V., the Company is a fully licensed telecommunications provider in Mexico. GigNet is actively adding customers to its extensive regional broadband network in the Mexican Caribbean, one of the largest and fastest growing tourism and new residential development destinations in the world, with over 25 million annual airport visitors. GigNet is a leader in the Digital Transformation of the region.

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