Cities at risk of overtourism in next 10 years; WTTC report

Travel and Tour World | June 17, 2019

Overtourism has become Oxford Dictionary’s 2018 Words of the Year. The new report of World Tourism and Travel Council (WTTC) reveals the 50 cities which are most at risk of the phenomenon over the next 10 years. It identifies places most at risk, based on projected growth coupled with a lack of infrastructure to deal with the oncoming tourism boom.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Spotlight

Paired with changing workforce dynamics, contact centers are coping with issues such as economic uncertainty, customer vulnerability, an increase in global compliance regulations and ongoing pandemic-related disruptions —
from the supply chain to employee health concerns. A perfect storm of external factors have led to higher interaction volumes and more complex customer conversations.

Related News

HOSPITALITY TRENDS

Lodging Dynamics Appointed Management Company For The Charter Hotel Seattle, Curio Collection by Hilton

Lodging Dynamics Hospitality Group | December 13, 2022

Lodging Dynamics Hospitality Group (Lodging Dynamics), a leading hotel management company, has been appointed to manage The Charter Hotel Seattle, Curio Collection by Hilton (Charter Hotel). This appointment expands Lodging Dynamic's presence in the Seattle market. "We are thrilled to add this beautiful, one-of-a-kind hotel to our management portfolio, The Charter Hotel, with its prime location, spectacular rooftop bar views, and other first-class amenities, makes it a tremendous addition to our management portfolio," -Jamie Caraher, Lodging Dynamics president and CEO The Charter Hotel is located near many of Seattle's most popular attractions. Pike Place Market, The Convention Center, Seattle Aquarium, Pier 66, and Pine Street – home to some of Seattle's best shopping and restaurants are all within short walking distance. The 229-room Charter Hotel features luxury guest rooms and two upscale dining experiences: the Fog Room (a rooftop lounge with water and skyline views featuring a contemporary food and beverage service) and Patagōn (a modern, gourmet, upscale Argentine restaurant featuring locally sourced fish, meat, and vegetables). In addition, the hotel features more than 10,000 square feet of meeting and event space. The Charter Hotel Seattle, Curio Collection by Hilton participates in the award-winning Hilton Honors travel program representing 6,700 hotels worldwide. For more information about the Charter Hotel or to book a room, call (206) 256-7500 or visit https://www.thecharterseattle.com. About Lodging Dynamics Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.

Read More

DESTINATION AND TOURISM, INDUSTRY OUTLOOK

Collette Travel and Travelex Partner to Offer Travel Insurance

Travelex Insurance Services | January 17, 2023

Travelex Insurance Services, one of the leading U.S. travel insurance companies, and Collette Travel Service, Inc., an award-winning premium tour operator, have announced a partnership that will allow Collette to offer Travelex travel insurance products and services starting January 3, 2023. Jaclyn Leibl-Cote, President and Chief Brand Officer at Collette, expressed, "We're excited for this opportunity to provide our travelers with some of the industry's best insurance plans and services." She further stated, "Travelex's quality insurance products, superb customer service record and claims payment history convinced us to partner with them. We think our clients will be very happy with Travelex's offerings." (Source- PR Newswire) Travelex President and CEO Shannon Lofdahl shared that her company has collaborated with Collette for months to develop and roll out comprehensive travel protection policies for its clients. She remarked, "Our teams worked together to complete implementation and agent training for the launch. "We're ready to serve Collette's travelers as they explore the world,” Shannon Lofdahl concluded. (Source- PR Newswire) About Travelex For over 25 years,Travelex Insurance Services has been the go-to for reliable and affordable travel protection in the United States. It is a well-known collaborator in the tourism sector, offering services that enable vacationers to make and safeguard memories. Customer service, technology, and innovation are just some of the categories in which Travelex has been recognized as a market leader. About Collette Collette, the oldest tour operator in North America, is trusted by visitors. It is distinguished by its customizable tour pacing, ties to the travel industry, and full travel protection coverage. The organization has focused on customer satisfaction since 1918 and offers 160 journeys to all seven continents via five types of travel, including small group tours and river cruises. The company's headquarters are located in Pawtucket, Rhode Island, with divisions in the United Kingdom, Canada, and Australia.

Read More

TRAVEL TECHNOLOGY, DESTINATION AND TOURISM

Aeroitalia joins WorldTicket to Expand Travel Options in the European Region

WorldTicket | January 24, 2023

Aeroitalia reported today that it is connecting with WorldTicket to offer more travel options in the European region. Aeroitalia would broaden its internal sales reach to include OTAs and travel agencies. This integration would fulfill the increasing demands for travel in Europe. For example, according to a report by ENIT, international visitors to Italy's tourist agency increased by 172% from January to July 2022 and 57% from pre-pandemic levels. This growth in demand is expected to continue in the future thereby, generating more possibility for Aeroitalia to provide non-stop, high-quality air travel at reasonable prices in Italy and the Southern Mediterranean. Furthermore, it can now quickly sell flights through any GSD and successfully offer seasonal itineraries, especially summer routes. Hence, it is a genuine adaptive business that adapts according to its customer’s demands. "Aeroitalia is committed to delivering outstanding service to passengers which incorporate easy access for our product, especially for our business customers," says Krassimir Tanev, Chief Commercial Officer of Aeroitalia and further adds that "Multichannel distribution is an important development as it goes hand-in-hand with our network expansion plans for summer 2023. Thanks to our marketing partnership with WorldTicket and its global distribution technology, Aeroitalia services are now closer to the travel agency community to the benefit of our customers." (Source – Cision PR Newswire) Aeroitalia connects unserved and underserved markets through travel options like six days per week, connecting Italy's two largest cities, Milan and Rome, and routing Milan and London Heathrow. By integrating with WorldTicket's technologies, it can establish business in these markets swiftly and affordably. Moreover, it can also enhance its distribution capability with the help of WorldTicket's GDS Sub-Hosting solutions. Thus, making it the principal air travel agency in Europe. About WorldTicket: WorldTicket has provided creative and flexible IT solutions to over 75 airlines globally since 2002. With offices in Bangkok, Kyiv, Warsaw, and Beijing, this Copenhagen-based company supports airline consumers across various time zones. Besides, WorldTicket's W2 GDS Sub-Hosting is suited for start-ups and virtual airlines needing fast and easy GDS distribution without extensive implementation or upfront costs. It also offers W2 ticketing for Global BSP Ticketing. The technology lets its interline partners maximize global ticketing benefits and boost earnings from remote and non-strategic BSP areas.

Read More